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Reviews of Brooks Guesthouse

4 out of 5
Brooks Guesthouse
1 Crescent Gardens, Upper Bristol Road, Bath, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 256 out of 573 reviews" "
Rating 8 - Good. 236 out of 573 reviews" "
Rating 6 - Okay. 57 out of 573 reviews" "
Rating 4 - Poor. 17 out of 573 reviews" "
Rating 2 - Terrible. 7 out of 573 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Julia

Liked: Staff & service, amenities
Disliked: Cleanliness
This property was in a location close enough to the city center, but removed enough to be quiet and peaceful. Unfortunately, my overall visit was mostly overshadowed by the intense basement/mildew-type smell that permeated my room, to the point that my clothes gathered the scent. The carpet and duvet were stained, and the room became fairly chilly at night (a portable heater was provided, but was insufficient). Overall the facilities are in dire need of an update/renovation, for cleanliness' sake.
Stayed 3 nights in Jan 2024

10/10 Excellent

simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cosy, very friendly - so easy and comfortable. Lovely little stay - thank you
Stayed 1 night in Dec 2023

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Nov 2023

10/10 Excellent

A.J.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to from the train station, via walking or bus. The atmosphere here was very nice, the common room felt quite welcoming, had some board games and some comfortable chairs. Getting around Bath from here was great. Bath is an extremely walkable city, and there's a lot of convenient restaurants within a short distance. The room itself was really nice, I'd say quaint. Seemed well decorated and clean. Staff were friendly. I only ate breakfast once just to try it, and it was good. Was a perfect place for a nice relaxing few days in Bath.
Stayed 4 nights in Nov 2023

10/10 Excellent

Gustavo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Victorian guesthouse in beautiful Bath
We had a great time at the Brooks Guesthouse. It's a very nice Victorian house, very well preserved and decorated. The people who work there are very friendly and helped us with practical issues. They serve an excellent breakfast. Our only complaint is that the folding sofa-bed in our room was too hard.
Stayed 2 nights in Oct 2023
Response from Patrycja on 27 Oct 2023
Dear Gustavo,Thank you for the lovely review and top score!We are very sorry for the sofa bed. We are waiting for a new one, unfortunately there are delays with delivery.Thank you for choosing us and should you ever fancy a visit to Bristol we have a sister property there - Brooks Guesthouse Bristol.

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my time at the guesthouse, the room was very clean, cozy, comfortable and had a very nice sleep, just the way I expected. Also, there is the Royal Victoria park nearby to visit. Magdalena was very nice and helpful with my stay. I really recommend it!!
Stayed 1 night in Oct 2023
Response from Patrycja on 27 Oct 2023
Dear Adriana,Thank you for choosing Brooks Guesthouse, Bath and for the lovely review.The whole staff and Magdalena are very grateful.If you ever fancy a visit to Bristol we have a sister property there - Brooks Guesthouse Bristol.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SPOT ON
Bath is lovely , Brooks is great , (another one in Bristol ,just as good) walked into central Bath .
Stayed 1 night in Oct 2023
Response from Brooks Guesthouse Team on 27 Oct 2023
Dear Mark, We are delighted you have enjoyed your stay and the beautiful city. We have to see you again in the future! Thank you for the highest score and lovely review.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Really lovely, comfortable, spotlessly clean, staff could not have been more helpful
Stayed 2 nights in Jun 2023

10/10 Excellent

Alison

Stayed 2 nights in Apr 2023
Response from Magdalena on 24 Apr 2023
Thank you!

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are absolutely amazing, my bed and room facilities were great also loved the lounge at Christmas it had a globe that lit up with the Christmas decorations was a really nice touch would highly recommend this place if visiting bath definitely will come back!
Response from Magdalena on 24 Apr 2023
Thank you for a lovely review! Hope to see you again soon.

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely guesthouse & staff
Lovely break in Bath & Brooks Guesthouse was great,, switched our room to one that was just amazing. We’ll definitely return. Thank you.
Stayed 2 nights in Nov 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly welcome.
Stayed 1 night in Nov 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
A brief, lovely stay. Close to The Circus and anything else you'll want to see in Bath. The house is calm and warm and the room was very (very) comfortable. I did not partake in the full English, but two other guests went out of their ways to tell me how wonderful it was.
Stayed 2 nights in Nov 2022

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely B&B
Stayed here to run the bath half marathon. The staff were very friendly and accommodating. The accommodation was clean and comfortable with good facilities. The location was very good with everything we needed within walking distance. We were provided with a permit to park on a nearby road. Our stay was perfect. Would definitely stay again.
Stayed 2 nights in Oct 2022

2/10 Terrible

Danny

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor communication with customers. Didn’t inform us ahead of time Via Expedia about road construction work in front of hotel and the inconvenience with car parking / luggage off loading arrangements. The option of 1 extra double bed in the Expedia online form was very misleading.
Stayed 1 night in Sep 2022

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room and close to arenas of interest and weddings.
Stayed 1 night in Jun 2022

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brooks Guesthouse has a great deal of charm and the staff are each wonderful. I love old buildings and typically seek out older buildings to stay in. But older buildings do have eccentricities and what is charm to one person might frustrate another. My room did not quite have the period aesthetic I expected from the photos on the website. The toilet frequently required multiple flushes (3-10), the basement room often had that slight basement smell unless the screenless windows were open, and the steps can be rather steep and not wide enough to carry a suitcase by your side (which means the luggage must be carried in front of you or behind you - tough if they are heavy). Also the keyhole to the room was so low on the door you pretty much have to crouch on the floor to manipulate the very stubborn key in the lock. Street traffic can be a little loud at times from the front side of the building where I was. But the bed was comfortable, the location is excellent, the staff is friendly, and ultimately it was a very pleasant place to stay. The landscaping is obviously cared for. The common rooms are simple and homey. So if you let yourself simply view the unpleasant bits as eccentric period charm – part of the adventure, you will enjoy your stay here. Ultimately there is far more good than not. It is about a 1/2 mile walk east to restaurants, theater, shops. A 1/2 mile walk north takes you to the Crescent and the park and the Circus shops. I recommend it if you are a good sport.
Stayed 5 nights in Sep 2022

10/10 Excellent

amanda

Stayed 2 nights in Jul 2022

10/10 Excellent

Nur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good except the main road car noise.
Stayed 1 night in Jul 2022

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is ideal for visiting Bath. Clean & well kept . We parked in Charlotte Street car park which is almost directly behind the hotel. . The breakfast was excellent, all freshly cooked. The staff were lovely, very helpful. The only downside was that our room was on the small side.
Stayed 1 night in Jun 2022

10/10 Excellent

Andrea

Liked: Cleanliness, property conditions & facilities, room comfort
Great service and clean rooms
Stayed 1 night in Jun 2022

10/10 Excellent

Stuart

Stayed 1 night in May 2022
Response from Magdalena on 14 May 2022
Thank you!

10/10 Excellent

Molly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely establishment and great breakfast. Easy walk to town. Clean and great for family of four.
Stayed 2 nights in Apr 2022
Response from Magdalena on 14 May 2022
Thank you!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Magdalena on 14 May 2022
Thank you!

10/10 Excellent

Ann

Stayed 1 night in Apr 2022
Response from Magdalena on 14 May 2022
Thank you!

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Magdalena on 6 Apr 2022
Thank you!

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a beautiful place and close to downtown.
Stayed 1 night in Mar 2022
Response from Magdalena on 6 Apr 2022
Thank you!

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay when visiting Bath
We had an overnight stay here whilst visiting Bath. We had a friendly and welcoming check in, and were pleased to be given a parking permit for the street parking. Our room was comfortable and very clean.
Stayed 1 night in Mar 2022
Response from Magdalena on 6 Apr 2022
Thank you for the review! We hope to see you back.

8/10 Good

Claire

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff, great location for walking into the centre of Bath or up to The Circle and Royal Crescent.
Stayed 1 night in Feb 2022
Response from Magdalena on 6 Apr 2022
Thank you.

10/10 Excellent

ANITA

Liked: Cleanliness, staff & service
Typically British. Clean. Friendly staff Well situated
Stayed 2 nights in Feb 2022
Response from Magdalena on 6 Apr 2022
Thank you.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find
Lovely clean, comfortable hotel with friendly staff and nice room. Excellent breakfast.
Stayed 1 night in Feb 2022

10/10 Excellent

expedia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pefect stay
Absolutely amazing,staff so friendly, professional and helpful Food excellent, room clean and good size. Would recommend again
Stayed 1 night in Jan 2022
Response from Magdalena on 24 Jan 2022
We are so happy you have enjoyed your stay! Hope to see you again in the nearest future.

10/10 Excellent

Alessandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding fanily friendly hotel standard b & b.
Amazing, excellent. Family room is perfect, breakfast outstanding. Shirt walk to Bath centre.
Stayed 1 night in Jan 2022
Response from Magdalena on 24 Jan 2022
Thank you for taking time to write this review! We are happy you have enjoyed your stay in Brooks Guesthouse.

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Magdalena on 24 Jan 2022
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Magdalena on 24 Jan 2022
Thank you

10/10 Excellent

Expedia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Magdalena on 24 Jan 2022
Thank you

8/10 Good

Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely breakfast, guesthouse was nicely decorated for Christmas and had the additional touch of mince pies and mulled wine available for a small charge. Bed was really comfortable, our room was at the front of the property so you could hear the road especially if you wanted the door (which was the window) open so might be quite loud for some people but wasn't much of an issue during sleeping hours. Bathroom really nice and clean. Very good location for centre of Bath, only a short walk so definitely worth it. Thanks for a lovely stay for my 30th birthday with my mum 😊
Stayed 2 nights in Dec 2021
Response from Magdalena on 24 Jan 2022
Thank you so much for your review! We are happy you have enjoyed your stay.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Magdalena on 24 Jan 2022
Thank you

10/10 Excellent

Cornelius

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast.
Stayed 1 night in Nov 2021

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Magdalena on 17 Sept 2021
Thank you! We are happy you have enjoyed your stay!

8/10 Good

Rosie

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2021
Response from Magdalena on 17 Sept 2021
Great, thank you.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location
Great stay, 2 nights! Certainly would go again!
Stayed 2 nights in Jul 2021
Response from Magdalena on 17 Sept 2021
We are happy you have enjoyed your stay! We hope to welcome you back soon.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room and staff were very helpful good spot to walk too the center of bath too
Stayed 1 night in Jul 2021
Response from the Team at Brooks on 17 Sept 2021
Great, thank you. We are happy you have enjoyed it!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No parking
Really nice room and service. Shame about there being no private parking otherwise it would have been amazing.
Stayed 1 night in Jul 2021

8/10 Good

W

Liked: Cleanliness, staff & service, property conditions & facilities
BROOKS SHINES
It was an enjoyable stay helped by very friendly and supporting staff. Breakfast was well prepared, presented and tasty maybe a little pricy at £10.50 pp. The room was small in size but satisfied all our needs. Communal lounge and honesty bar added to the enjoyment.
Stayed 2 nights in Jul 2021

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great B&B
Great place. Perfect for the city and our event (pub in the park). Would recommend.
Stayed 1 night in Jun 2021
Response from Magdalena on 6 Jul 2021
Thank you very much! We are happy you have enjoyed your stay.

6/10 Okay

Sarah

Travelled with family
Liked: Staff & service, room comfort
Ok but could be better
I expected more for the price paid. The service was friendly but the room was dated and the bathroom especially around the shower needs some attention
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice guesthouse
Stayed 1 night in Jun 2021
Response from Magdalena on 6 Jul 2021
Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall the stay was good, BUT the room that we stayed in had walls like paper, talking easily heard from all angles - above and each side...
Stayed 3 nights in May 2021