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"Excellent location and friendly staff"

"We really enjoyed our stay here. Room was uniquely decorated and cozy. Staff helpful, nice and knowledgeable. Walking distance to everything in the heart of Bath. "

"Almost 10/10. Hotel is listed with 5* However, there is NO room service or evening meals available (we were aware of this before booking, but for Gainsborough to retain 5 stars they must reintroduce Room Service and Evening meals. Also I noticed several times staff using residents lifts for, laundry, room cleaning etc."

"nice and clean"

"Absolutely fantastic staff! "

"From the beginning until the end the staff were very friendly and helpful. The room was lovely and clean. The restaurant downstairs was very classy with great service and food options. This hotel is within walking distance of all of the great things Bath has to offer. Would definitely come back here."

"The Francis Hotel had a great location. Central and walkable to many key sites to see in Bath. The hotel room and lobby areas were beautiful."

"Fine building in Bath style which has been extensively modernised internally. A very slick operation offering excellent space and facilities."

"#15 went out of their way to help my Mother and i to enjoy our stay. Staff were extremely helpful & courteous! My Mother was in a wheelchair and were concerned - they made our stay easy! The room was very comfortable, clean, bright and large! Thankyou #15, you will see us again!"