Ratings based on 554 verified reviews

4.7 out of 5
93% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 20 Oct 2019
5 out of 5
by a verified traveller from Melbourne

Posted 18 Oct 2019
Outstanding! Extremely friendly and helpful staff, gorgeous room with a huge bathroom and cute little balcony terrace. And the spa! Oh my gosh, it was incredible! Also used the fitness room which had decent modern equipment. Wifi throughout hotel and rooms. Worth the splurge to stay here.
5 out of 5
by a verified traveller

Posted 9 Oct 2019
Location and convenient
5 out of 5
by a verified traveller from Irvine, CA

Posted 5 Oct 2019
The in-hotel spa is amazing. Very relaxing. It's close proximity to the main tourist destinations is also a major plus.
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 29 Sep 2019
5 out of 5
by a verified traveller from USA

Posted 28 Sep 2019
The location was perfect. At the South Gate shopoing mall just at the end of Stall Street is close and 24 hour parking was 14 pounds.
3 out of 5
by a verified traveller

Posted 27 Sep 2019
Rooms were good size decor nice lovely bed linen and beds great location.A few issues that also other guests had shower sprayed all over bathroom when switched on. Spa could only be used early morning and late evening unless additional £70.00 per person paid. Breakfast was very disappointing looked as though cold buffet had been laid out the night before not much choice. Service very slow even to get a coffee. Very overpriced. Had to ask three times for luggage to be brought to room.
4 out of 5
by a verified traveller

Posted 25 Sep 2019
The room was excellent and comfortable. I liked the complementary soft drinks in the room, would have liked some alcoholic drinks too that could be paid for
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 20 Sep 2019
5 out of 5
by a verified traveller

Posted 19 Sep 2019
Excellent location right in the middle of Bath. Hotel staff are very helpful and attentive