Basque Country Holidays from £199

One of our favorite hotels we’ve ever stayed in. Great location, excellent rooms with great views. Friendly staff

First and foremost, I must commend the aesthetic appeal and convenience of your facilities, which significantly enhanced my stay. The property's beauty and the array of amenities available were truly impressive. However, I would like to bring to your attention an incident that occurred during my visit, which somewhat marred the otherwise pleasant experience. One early morning, I requested a cup of coffee and was informed of a $3.00 charge. As I did not have my wallet with me at that moment, your staff kindly allowed me to sign a receipt to add the charge to my room bill – a gesture I appreciated for its convenience. Unfortunately, the situation took an uncomfortable turn later that day. As I was preparing to leave the hotel for the day, I was approached by a staff member in the lobby who insisted that I needed to pay for the coffee immediately. This occurred in front of my colleague, and I found the manner of approach quite embarrassing, especially considering that the charge had already been billed to my room as per the earlier arrangement. I understand that policies regarding payments must be adhered to, but I believe this situation could have been handled with more discretion and professionalism. A simple reminder at check-out or a more private conversation would have been more appropriate and less embarrassing. I hope this feedback is helpful in further refining the guest experience at your hotel.

Staff was helpful, professional, and friendly.

Absolutely fantastic spot out of the hustle and bustle of San Sebastien which is only 20 min away by taxi. The staff at this hotel are incredibly helpful and friendly and really made the stay wonderful. The spa is top notch, as is the food!

Friendly staff, good size room, middle of town and close to shops. A real convenient hotel.