Indoor pool, outdoor pool, pool loungers, lifeguards on site

Reviews of Sofitel Biarritz Le Miramar Thalassa Sea & Spa

5 out of 5
Sofitel Biarritz Le Miramar Thalassa Sea & Spa
13 Rue Louison Bobet, Biarritz, Pyrenees-Atlantiques

Reviews

8.6

Excellent

Rating 10 - Excellent. 157 out of 314 reviews" "
Rating 8 - Good. 109 out of 314 reviews" "
Rating 6 - Okay. 22 out of 314 reviews" "
Rating 4 - Poor. 17 out of 314 reviews" "
Rating 2 - Terrible. 9 out of 314 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nestor, Southwest Ranches

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything amazing
Stayed 1 night in Mar 2024
Response from Sofitel Biarritz Le Miramar on 25 Mar 2024
Dear Guest,Thank you so much for your wonderful feedback! We're thrilled to hear that you found everything amazing during your stay at Sofitel Biarritz Le Miramar.Your satisfaction is our top priority, and it's incredibly rewarding to know that we succeeded in providing you with an exceptional experience.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another amazing stay in the near future.Kind regards,Juliette WattinneGuests Experiences & Quality Manager

10/10 Excellent

Thomas, Dove Canyon

Stayed 3 nights in Sep 2023
Response from Sofitel Biarritz Le Miramar on 24 Oct 2023
Cher Monsieur,Je vous remercie pour votre note 5 étoiles. C'est un plaisir de savoir que vous avez apprécié votre séjour parmi nous.Au plaisir de vous accueillir de nouveau lors d'une prochaine parenthèse Biarrote,Sincèrement,Juliette WattinneResponsable Qualité et Expérience Clients

2/10 Terrible

Imad

Stayed 1 night in Sep 2023
Response from Sofitel Biarritz Le Miramar on 25 Sept 2023
Dear Sir,We fully understand your frustration regarding the situation you encountered when cancelling your reservation and sincerely regret any inconvenience this may have caused. However, we would like to remind you that at the time of booking, you chose a non-cancellable rate, which means that the booking cannot be cancelled without charge. This policy is clearly stated at the time of booking and is also confirmed in the booking confirmation you received by e-mail.Our strict cancellation policy enables us to guarantee advantageous rates to our customers. We understand that unforeseen circumstances may arise, however, we are obliged to uphold the booking conditions for all our customers.We look forward to welcoming you again,Yours faithfullyJuliette WattinneGuests Experiences & Quality Manager

10/10 Excellent

jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sofitel Biarritz Le Miramar on 11 Sept 2023
Cher Monsieur,Je vous remercie pour votre note 5 étoiles que nous prenons comme un encouragement.Au plaisir de vous accueillir de nouveau pour un prochain séjour sur la Côte Basque,Cordialement,Juliette WattinneResponsable Qualité et Expérience Clients

2/10 Terrible

Juan

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My family booked this hotel thinking it looked like the pictures on the internet – it didn’t; the Sofitel Biarritz needs an URGENT refurbishment as it looks awful. This Sofitel property should be taken away the 5* status immediately, as in reality, it has the condition of a 3*. The carpets across the hotel are extremely old, the terrace of my room was falling apart (see pictures), and the entire outside is oxidated and looks like an old hotel in very poor condition. The pictures in my review speak for itself. If you wish to have an awful experience as I did room 412 and experience the awful holiday, book the Sofitel!
Response from Sofitel Biarritz Le Miramar on 11 Sept 2023
Dear Guest,Thank you for taking the time to provide feedback on your recent experience with us.We feel very sorry that your stay at the Sofitel Biarritz le Miramar did not meet your expectations and that the quality of service provided by our ambassadors was not enough to make your stay enjoyable. Your satisfaction remains our priority, and we hope to have the opportunity to regain your trust.Kind regards,Juliette WattinneGuests Experiences & Quality Manager

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing Staff amazing place. Although the property probably would require a bit revamping it’s still amazing. I would recommend and come back.
Stayed 2 nights in Aug 2023
Response from Sofitel Biarritz Le Miramar on 11 Aug 2023
Dear Guest,Thank you for taking the time to write us such a kind review. It's a pleasure to read that you enjoyed your stay with us.We look forward to welcoming you back for another stopover in Biarritz.Kind regards,Juliette WattinneGuests Experiences & Quality Manager

10/10 Excellent

James, Spring Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Sofitel Biarritz Le Miramar on 26 Jun 2023
Cher Monsieur,Merci beaucoup pour votre commentaire cinq étoiles !Ce fut un plaisir de vous accueillir. Meilleures salutations, Juliette WattinneResponsable Qualité et Expérience Clients

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the view, the sound of the ocean waves on the shore, and proximity to everything! The staff was amazingly nice and friendly. Good food and drink.
Stayed 3 nights in Jun 2023
Response from Sofitel Biarritz Le Miramar on 26 Jun 2023
Dear Guest,Thank you so much for taking the time to share your review further to your recent experience at the Sofitel Biarritz le Miramar.It is such a pleasure to read that you fully enjoyed your experience with us, and thank you for underlining the thoughtfulness of our ambassadors.We hope we will have the pleasure to welcome you back during a future trip in the Basque CountryKind regards,Juliette WattinneGuests Experiences & Quality Manager

10/10 Excellent

Klara, Miami

Stayed 1 night in Apr 2023
Response from Sofitel Biarritz Le Miramar on 22 May 2023
Chère Madame,Nous sommes ravis de prendre connaissance de votre grande satisfaction au travers de l'excellente note que vous nous avez attribuée. Votre satisfaction est notre plus belle récompense.Au plaisir de vous accueillir de nouveau,SincèrementJuliette WattinneResponsable Qualité et Expérience clients

6/10 Okay

robert

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beautiful Location property pretty run down , quality/ price Poor
Stayed 2 nights in Oct 2022
Response from Sofitel Biarritz Le Miramar on 3 Nov 2022
Dear Guest,Thank you for sharing your experience with us and taking your time to write us about your recent visit to Sofitel Biarritz.We feel very sorry that your stay at the Sofitel Biarritz le Miramar did not meet your expectations regarding the quality of service. I have shared your feedback about our facilities with our General Manager in order to take actions.Once again, thank you for taking the time to share your feedback. We hope to welcome you back and show you all our savoir faire.Best regards,Juliette WattinneGuests Experiences & Quality Manager

4/10 Poor

Steve

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff is excellent and super friendly. Property has considerable deferred maintenance. We did not have AC or hot water late night. Know that AC is turned off during shoulder seasons. Not ideal and really stuffy rooms.
Stayed 2 nights in Oct 2022
Response from Sofitel Biarritz Le Miramar on 17 Oct 2022
Dear Guest,Thank you so much for taking the time to share your review further to your recent experience at the Sofitel Biarritz le Miramar.Your compliments regarding the staff has been shared to all our Ambassadors who were touched by your words.Also, please accept our sincerest apologies for the inconveniences caused by the AC and hot water. Be assured that your observations have been communicated to the management who will take the appropriate measures. We kindly inform you that hot water issue has been fixed.We hope we will have the occasion to offer you the service quality and experience we attend to reach during a future stay in Biarritz.Best regards,Juliette WattinneGuests Experiences & Quality Manager

10/10 Excellent

Karen

Stayed 1 night in Oct 2022

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We found the staff to be exceptional at the hotel. We had a wonderful stay there, the location was perfect as a base to see Biarritz and all the surrounding area. We will definitely be back thank you.
Stayed 4 nights in Sep 2022
Response from Sofitel Biarritz Le Miramar on 7 Oct 2022
Dear Guest, Thank you very much for your five-star review!It has been a pleasure to welcome you. Looking forward to welcoming you back for a next visit on the Basque Coast, and offer you another memorable stay,Warm regards,Juliette WattinneGuests Experiences & Quality Manager

10/10 Excellent

Gavin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022
Response from Sofitel Biarritz Le Miramar on 13 Oct 2022
Dear Guest, Thank you very much for your five-star review!It has been a pleasure to welcome you. Best regards,Juliette WattinneGuests Experiences & Quality Manager

2/10 Terrible

Juan, Sta Catarina Pinula

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I left a brand new coat (wrapped i a hanger) inside my bag inside my car and paid valet parking ($30 a day) only to have my coat taken from either my car or my room. Called manager and she said she would get back to me with an answer and I am now waiting for her call. It is unreal that this happens in a Sofitel Hotel. Very disapointed and very disturbed. I hope the manager comes up with my coat and finds the employee responsible
Stayed 2 nights in Sep 2022

4/10 Poor

William

Travelled with family
Disliked: Amenities, property conditions & facilities
Reception and car valet staff were very friendly. The rest were not. Spa area is a joke. Pool was dirty. Never managed to catch the shop open - so French! Building is like an old lady and on its own is not the problem. Staff appeared poorly managed. To finish on a positive the bed was amazing.
Stayed 2 nights in Sep 2022
Response from Sofitel Biarritz Le Miramar on 22 Sept 2022
Dear Guest,I regret to read that you were disappointed in your stay, and thank you for bringing this matter to our attention.I have well noted your remarks regarding the staff and I personally apologize for this situation. Rest assured that we will implement awareness measures among all ambassadors to maintain the high quality service we attend to offer to our guests.We hope you will give us a second chance to prove you this experience does not reflect the service quality we attend to deliver. We will be pleased to make you live a Magnifique stay during a future visit in Biarritz.Juliette WattinneGuests Experiences & Quality Manager

8/10 Good

Assistance

Stayed 1 night in Sep 2022
Response from Sofitel Biarritz Le Miramar on 13 Oct 2022
Dear Guest,Thank you very much for rating the Sofitel Biarritz Le Miramar Thalassa sea & spa.We hope we will have the pleasure to welcome you during a future trip in the Basque Country.Best Regards,Juliette WattinneGuests Experiences & Quality Manager

10/10 Excellent

PAUL, Staten Island

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptional, particularly the concierge who went out of her way to accommodate our needs. Property is a bit tired, could use some cosmetic repairs but otherwise a pleasant place to stay.
Stayed 3 nights in Jun 2022
Response from Sofitel Biarritz Le Miramar on 11 Jul 2022
Dear Guest, I wanted to thank you for taking the time to share this wonderful review of your most recent stay with us at the Sofitel Biarritz le Miramar. I was delighted to read that you fully appreciated the professionalism and kindness of our teams, especially our concierge who is always willing to inform and advise our guests. We all look forward to welcoming you back again. Kind regards, Sarah POULAIN Quality Manager

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spring holiday trip with a baby and an 11yo.
The perfect hotel for our stay as it has an indoor pool, and the outdoor pool is heated so despite overcast weather my kids were entertained. The beach was on the doorstep too. Front desk staff were so friendly and welcoming whenever approached. The staff that serviced the room were amazing, from realising which of the coffee pods I used and giving me more of those, to leaving chocolates on the pillow during turn down service, to checking bath robe sizing with us for the children. I really appreciated their contribution to making our stay so comfortable. The swimming pool life guards were also just so helpful and friendly. Room comfort....those beds and pillows, so comfy. Even the baby slept well.
Stayed 5 nights in Apr 2022
Response from Sofitel Biarritz Le Miramar on 9 May 2022
Dear Guest, Thank you for taking the time to share such a nice comment with us on Expedia ! It is a pleasure to read that you enjoyed both our facilities, our services, and the kindness of our teams. All the staff members of the Sofitel Biarritz le Miramar take their roles very seriously and try, every day, to provide that quality customer service that our guests expect. Your comment is out best reward ! We look forward to welcoming you back at the occasion of your next visit, Warm Regards, Sarah POULAIN Quality Manager

10/10 Excellent

Fabien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelievable property with a view to die for! We had an ocean view room which was really special. My only critique is that the hotel is a little dated. I understand it is hard to have it look new when it is an older property and I think every attempt was made to have it look fresh and clean which it did. We enjoyed it and the extremely helpful staff! They were just so professional and so friendly.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area and great proximity to beach and downtown area
Stayed 1 night in Oct 2019

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little off the beaten path, but right on the beach and next to the grand hotel in Biarritz. Beautiful views and large rooms.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location - right on beach overlooking Atlantic. Great service! Nice room - clean and tidy. Not as large as us hotel rooms but very comfortable Husband and I really enjoyed our stay there and would return again
Stayed 2 nights in Aug 2019

2/10 Terrible

Izhar

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointment
Very disappointing, the hotel is in desperate need of entire renovation, tiles are falling off the balcony, hinges of glass balustrades are rusty, paint is peeling. Carpet in the corridors is badly stained. The hotel is certainly showing its age and it does not seem to have been touched up or renovated in many many years. The room and bathroom decor is very dated. The furniture is showing it’s age through scratches, torn and stained fabrics in both rooms and public dining areas.Pool needs a complete revamp. On the upside though the staff are very pleasant and accommodating, service is excellent, however, they seem to be very apologetic about the state of the entire hotel. For the price The Hôtel charges which is between 600 to €700 per night it is absolutely ludicrous to what is being offered in five star hotels in many parts of the world. I would certainly recommend to avoid until the hotel will be thoroughly renovated within the next two years as I was told. Subsequently my wife and I checked out much earlier than we had planned.
Stayed 1 night in Jul 2019

8/10 Good

Ira

Liked: Cleanliness, staff & service, room comfort
Great town when the sun shines
Weather made the stay fabulous Hotel on pretty beach yet room a bit tired We were given an upgrade to a handicapped room.. not appreciated
Stayed 3 nights in May 2019

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A terrific place to stay!
We had a fantastic time in Biarritz and thought our stay at the Sofitel was exceptional. Our room had a beautiful ocean view with luxurious amenities, breakfast was delicious and the staff extremely helpful. The location could not have been better.
Stayed 3 nights in Apr 2019
Response from Emmanuelle C. - Guest experience manager on 23 May 2019
Dear Kathleen, Thank you very much for sharing your impressions following your stay at Sofitel Biarritz. We are glad to read that you enjoyed the view of your room on the ocean, the breakfast and the staff. Looking forward welcoming you for a next visit on the Basque Coast. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Emmanuelle C. - Guest experience manager on 23 May 2019
Cher client, Merci d'avoir pris le temps de noter notre établissement à la suite de votre séjour au Sofitel Biarritz. Nous sommes très heureux de voir que vous avez passé un agréable séjour parmi nous. Au plaisir de vous accueillir à nouveau lors de votre prochain séjour sur la Côte Basque. Bien à vous,

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Biarritz Holiday
The Sofitel Biarritz is a modern hotel with a full service spa and a beautiful pool on the shore. The rooms are spacious and very clean. The breakfast buffet is excellent. All of the staff is exceptionally helpful and friendly. The hotel is conveniently located to all shops and restaurents in town. I will definitely stay there again when in Biarritz.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Emmanuelle C. - Guest experience manager on 3 May 2019
Cher client, Merci d'avoir pris le temps de noter notre établissement à la suite de votre expérience parmi nous. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain passage dans la région. Bien cordialement,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Go for the outdoor pool
We went there mostly for the spa area. Outdoor swimming pool fantastic; indoor pool soso. Our classic was very comfortable though not too modern. Very little view of the sea. Bathroom very dated and is the only thing that does not feel 5 stars. Breakfast very good though at 30 euros was a bit much. Parking is obligated and is at 30 euros.
Stayed 1 night in Apr 2019

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food, Spa and Craft beer.
Superb hotel for a complete relaxing break away. The Spa is perfect for rejuvenating a very tired mind and body. Saltwater outdoor pool... heated. Perfect. Gym and SAUNA are good. Small but grand for hotel workout. The indoor saltwater pool is Great. Warm and relaxing with Jacuzzi. Rooms are large. Floor to ceiling windows. We had a view of the hotel courtyard and the sea. The beds are extremely comfy. King size. The espresso machine was a bonus. Well needed every morning! Biarritz is Great. Quirky little town with specialty shops and pinxto bars. Steak restaurants a plenty. Great wine and we even found 1 craft beer pub. Sigh.... happiness.
Stayed 4 nights in Oct 2018

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer
Really good service, location, food and drink. What you expect from a top hotel, would revisit for sure
Stayed 3 nights in Oct 2018

6/10 Okay

Barry, Edinburgh, UK

Liked: Cleanliness, room comfort
5 star hotel, great location but poor value
I chose this hotel, hoping for 5-star luxury on a well-deserved break for me and my girlfriend. We enjoyed our stay but ultimately came away underwhelmed by the experience. To summarise, the 5 star rating felt more like a penalty than a benefit. The main driver for this was the cost of other services. Shortly after arrival, we ordered two half-size beers at pool side - they cost €8 each! A full size beer was €14! You can guess how much the food cost. After the first drink, we did not order a single item of food or drink from the hotel - especially when Biarritz has lots of better value options nearby. We are not budget travellers, but object to being ripped off for the convenience of ordering at the hotel. We also saw some comically astronomical prices for massages etc. While the hotel does tick all the boxes of a 5 star (e.g. indoor/outdoor pools, spa, nice beds etc). The whole decoration, finishing and vibe of the hotel is starting to feel extremely dated. Reminds me of hotels from the 80s and 90s. Compared to other 4/5 star hotels I have stayed recently, it could do with upgrading to modern furniture, styling and products. While the hotel has lots of interior space, the layout is confusing and most of the areas feel sterile and under used. On the plus side, the bed in the room was extremely large and comfortable. The outdoor pool is really nice and the views are great. Free access to the Sauna and Hamamm was good. The location is perfect.
Stayed 3 nights in Sep 2018
Response from Emmanuelle C. - Guest experience manager on 24 Sept 2018
Dear Barry, Thank you for choosing the Sofitel Biarritz le Miramar for your stay in Biarritz. I am sorry to read that your experience did not fully meet your expectations. Rest assured that I'll share your comments with the management in order to improve the quality of the services you've detailed. However we are glad that you enjoyed the comfort of your bed, the location of the hotel and our outdoor swimming pool. We hope that we will have the opportunity to host you during a next travel to French Basque Country. Sincerely,

8/10 Good

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great last minute booking
we hadn't planned on visiting Biarritz, but are so happy we did! was an added stop on a big group trip from Bordeaux to San Sebastian (to escape our haunted castle accommodations a day early, but that's another story). Sofitel was available last minute. Nice facilities and room, though perhaps starting to show some signs of aging. Didn't use the pool, as it was raining, but it looked nice and would be lovely next to the sea on a sunny day (there is also an indoor pool/spa but didn't get to check it out). Good location, about 15-20 min walk from the town and bars/restaurants. service was good - friendly front staff, and concierge gave excellent restaurant recommendations. we also had an issue with a nonfunctioning AC and the staff, while unable to get it to work or find another room in the middle of the night, did their best and brought a large fan as well.
Stayed 1 night in Sep 2018

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2018
Response from Emmanuelle C. - Guest experience manager on 18 Sept 2018
Dear Brent, Thank you for the great review of our hotel ! We hope to see you very soon for a future stay in Biarritz. Best regards,

8/10 Good

Bryan

Liked: Cleanliness, staff & service, room comfort
The hotel was definitely over priced, but It is in a perfect location to the beach and town. The service was great and we love the pool area and comfortable beds. The exterior could use a facelift but would recommend hotel.
Stayed 1 night in Aug 2018
Response from Emmanuelle C. - Guest experience manager on 9 Aug 2018
Dear Bryan, Thank you for taking the time to share your experience following your stay in Biarritz. We are glad you enjoyed your stay among us and particularly the location of the hotel and we have well noted your recommendations. We hope we will have the opportunity to welcome you again for your next holidays in the Basque Country. Best,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Very good room with seaview. Rather expensive
Stayed 2 nights in Jul 2018
Response from Emmanuelle C. - Guest experience manager on 9 Aug 2018
Dear Guest, Thank you for the great review of our hotel. We hope your next stay will be as pleasant and this one. Sincerely,

10/10 Excellent

Neil, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel on the beach. Terrific facilities and service. Rooms are large and comfortable.
Stayed 2 nights in Jul 2018

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and really comfortable beds
Stayed 1 night in Jun 2018

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

8/10 Good

Paul, woking, uk

Liked: Cleanliness, staff & service, room comfort
Classy place in need of some TLC
I loved our stay, with everyone so friendly and attentive. The kids were treated as "princesses" with their own toiletries and welcome pack (colouring in etc) The hotel is need of renovation (you'll read this in my other reviews), but you pay for what you get and the hotel was full (which tells a story in itself). One tip: Lunch pool side portions were enormous - try not to over order!
Stayed 2 nights in Jul 2017
Response from Emmanuelle C., Guest Experience Director on 24 Aug 2017
Dear Paul, We first would like to thank you for sharing your recent experience at the Sofitel Biarritz Le Miramar Thalassa sea & spa. What a pleasure to read your positive words on your familial experience among us. Your compliments on the sympathy of our staff, the welcoming kit for your children, as well as your lunch by the pool have been shared with our Ambassadors. Everyone was touched by your appreciations, we are all dedicated to let you experience magnifique moments. We hope we will have the pleasure to welcome you for a future stay in family on the Basque Coast! Best Regards, Emmanuelle C., Communication and Guest Experience Director

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Musty hotel that needs some renovation
The hotel sits on the beach which is nice, but if your room is too low, you'll have people looking right into your room. The hallways smell musty, beds are not that comfortable and the AC didn't work. Also, the pool is a salt water pool, which might sound nice, but if you know what it's like to stay on the coast, you'll know that a nice clorinated pool is a lot better and more refreshing. You get out of the pool feeling like you are caked with salt. I'd recommend they go to clorinated pool and if guests really want salt water they can just go to the beach. The beach is pretty and very active. I thought this hotel was a 3 star hotel with a nice view.
Stayed 2 nights in Jul 2017
Response from Marine F., Communication & Guest Experience Assist on 4 Aug 2017
Dear Guest, We would like to thank you for sharing your experience on Expedia following your stay at the Sofitel Biarritz Le Miramar Thalassa sea & spa. We are very sorry to read that your experience did not meet your expectations. Please accept our sincerest apologies for the inconveniences caused. Be assured that your observations have been communicated to the management who will take the appropriate measures. We kindly inform you that the air conditioning has been fixed. We hope we will have the occasion to offer you the service quality and experience we attend to reach during a future stay in Biarritz. Best Regards, Marine F., Communication & Guest Experience Assistant

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2017
Dear Guest, Thank you very much for rating the Sofitel Biarritz Le Miramar Thalassa sea & spa on Expedia. We are very sorry to discover that your stay did not meet your expectations. We hope we will have the opportuity to offer you the experience we attend to provide during a future stay on the Basque Coast. Best Regards, Marine F., Communication and Guest Experience Assistant

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good newish Hotel. Very clean and the Staff excellent. Our bedroom was disappointing in that whilst all the comforts were in place internally we were allocated possibly the worst location to claim to have a sea view In the hotel. The balcony did not receive one second of Sun due to its position , so was never useable. Not really like the description we were given. Having said that , apart from the Restaurent prices( with no alternative eating place) the food and service provided was very good.

10/10 Excellent

craig, springfield, Mo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Bedding
Most beautiful area in all of France and hotel is located to view these awesome sights. The Spa experiences and food, however, are rediculously priced. Only the very rich can experience it all.
Response from Responsable Expérience Clients on 22 Sept 2016
Thank you so much for your comment. I am glad to read that you have really appreciated our location and the spa. We hope your next visit will be as pleasant as the previous one ! Emmanuelle Cabannes-Mahé

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Dissapointing
Paid €360 exc breakfast for standard room but decided to upgrade for another €140 Room overlooked the sea and pool and was a good location but small and very tired looking . Bathroom old fashioned and small with basic shower over bath . Restaurant average , but pool bar poor and ridiculously expensive . €24 for a club sandwich without fries and €12 for a small beer ! Stayed in Sofitels before and rate this as worst .
Response from Emmanuelle Cabannes-Mahé Responsable Expérience Cl on 22 Aug 2016
Thank you for taking the time to tell us about your experience at the Sofitel Biarritz le Miramar Thalassa Sea & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

4/10 Poor

Enrique, Buenos Aires

Disliked: Property conditions & facilities
Not at all 5 stars.
This is not a Sofitel 5 stars. I had severe problems with the air conditioning, and the hotel is not well maintained, specially in the corridors and common areas. I had a terrible noise wakening me up on the second night, and they discounted a 20% in the room rate because of that. That was ok, but overall, really disappointed with this stay.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disappointment
Not a 5 star hotel. Room looked out on to a wall with only marginal sea view and no natural light. Balcony of no use as always dull. Fitness centre either had no air conditioning or was closed:pool area tightly packed sun beds with decking too hot to walk on: very limited facility in room to charge phones etc Overall wish we had chosen another hotel given what we were paying.