I chose this hotel, hoping for 5-star luxury on a well-deserved break for me and my girlfriend. We enjoyed our stay but ultimately came away underwhelmed by the experience. To summarise, the 5 star rating felt more like a penalty than a benefit. The main driver for this was the cost of other services. Shortly after arrival, we ordered two half-size beers at pool side - they cost €8 each! A full size beer was €14! You can guess how much the food cost. After the first drink, we did not order a single item of food or drink from the hotel - especially when Biarritz has lots of better value options nearby. We are not budget travellers, but object to being ripped off for the convenience of ordering at the hotel. We also saw some comically astronomical prices for massages etc.
While the hotel does tick all the boxes of a 5 star (e.g. indoor/outdoor pools, spa, nice beds etc). The whole decoration, finishing and vibe of the hotel is starting to feel extremely dated. Reminds me of hotels from the 80s and 90s. Compared to other 4/5 star hotels I have stayed recently, it could do with upgrading to modern furniture, styling and products. While the hotel has lots of interior space, the layout is confusing and most of the areas feel sterile and under used.
On the plus side, the bed in the room was extremely large and comfortable. The outdoor pool is really nice and the views are great. Free access to the Sauna and Hamamm was good. The location is perfect.