Reception

Reviews of Hôtel & Espace Bien-être La Maison du Lierre

3 out of 5
Hôtel & Espace Bien-être La Maison du Lierre
3 Avenue Du Jardin Public, Biarritz, Pyrenees-Atlantiques

Reviews

9.0

Wonderful

Rating 10 - Excellent. 147 out of 233 reviews" "
Rating 8 - Good. 63 out of 233 reviews" "
Rating 6 - Okay. 16 out of 233 reviews" "
Rating 4 - Poor. 6 out of 233 reviews" "
Rating 2 - Terrible. 1 out of 233 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and hotel were amazing. So friendly and a close walk to the beaches and shopping area. This is a great place and we will go back!! Merci!!
Response from Tania on 3 Oct 2023
Dear Robert,We are delighted that your stay went well and hope to welcome you again. Sincerely Tania

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a charming hotel. The staff are wonderful and the rooms are perfect!
Stayed 2 nights in Sep 2023
Response from Tania on 26 Sept 2023
Hello Maureen,We're really happy to read you.We hope to host you again soon.Kind regards,Tania

6/10 Okay

Jason

Liked: Cleanliness
A few issues when we stayed here
Firstly the good, the hotel was clean, tidy & comfortable, with a nice shower. Good location, easy to walk to lots of restaurants and the beach. However, the room was smaller than expected, also the hotel advertises on street parking outside, however this is not free and very expensive. We ended up parking in a public multi story, therefore, could have widened our initial search of hotels, to many more (as most other hotels, honestly list that they don’t have parking). Then the worst thing of the stay, was that a 4 digit code is needed to get into the hotel main front door at night when there is no one on duty, and we were given the wrong code written down. which obviously we didn’t find out until we tried to get in at night. There was a button to press to speak to someone, which we pressed multiple times and no one answered. I tried telephoning the hotel’s number and no one answered, so we were stuck outside the hotel in the rain, facing the possibility of having to see if we could find another hotel for the night. Thankfully after the multiple button pressing, telephoning and myself and my wife debating what to do next, another couple came back to the hotel, who had the correct code! I completely understand that someone might make the mistake of writing down the wrong number, but surely if a hotel full of guests has no one on the premises at night there should be some way to contact someone in an emergency. Gratefully, on complaining we were given free breakfast.
Stayed 2 nights in Sep 2023
Response from Tania on 25 Sept 2023
Dear customer, we are extremely sorry that you had this experience. As you say, we have an emergency number to call when things like this happen. We apologize for this, since in all the years we have been open we have never had a problem like this with the telephone. Of course we offered breakfast because we accept our mistakes and the most important thing is customer satisfaction.As for parking, just clarify that we work with the Indigo Clemenceau parking which is located 150 meters from the hotel and we offer parking cards that must be reserved in advance and which, of course has a preferential rate for our clients.Even so, we hope you were able to enjoy some nice days with your wife. And we are sorry for what happened on behalf of the entire team.Cordially,Tania

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, quiet, comfy beds, clean good quality bathrooms.
Stayed 3 nights in Sep 2023
Response from Tania on 17 Sept 2023
Dear Nicola,we thank you a lot for your comment and we are glad to heard that you liked your stay with us.Kind regards,Tania

10/10 Excellent

Shirlee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT quaint hotel!!!!!!!
Beautiful family run hotel. The lady at reception upon check in was very pleasant & helpful. The hotel has a beautiful decor and has a relaxed atmosphere with old grammaphone playing chilled music in the hallway. We really felt at home whilst experiencing the true french living.The Hotel is very close to the shops and beach. The room had everyfing we needed.The hotel also accommodated an early check which was great. We lost our card for the Indigo carpark and the hotel rang ahead and resolved the issue for us. We didn't try breakfast but we would most definitely recommend staying here👌 It was also great value for money! Thank you for such a memorable stay.
Stayed 1 night in Sep 2023
Response from Tania on 17 Sept 2023
Thank you a lot for your comment Shirlee, we are glad to heard that you liked your stay with us. We hope to welcome you again. Kind regards, Tania

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Hotel in a very convenient area
Stayed 3 nights in Aug 2023
Response from Tania on 7 Sept 2023
Hello Maria,Thank you so much to take a moment to leave us a comment.We are glad to know that your stay went well.Kind regards,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
A beautifully elegant hotel with a friendly professional staff. Rooms are comfortable and clean and well equipped. Breakfast was excellent. I would return without hesitation.
Stayed 1 night in Sep 2023
Response from Tania on 7 Sept 2023
Thank you so much to take a moment to leave us a comment Jennifer. We are delighted to know that your stay went well, we hope to welcome you again.Kind regards,

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quaint boutique hotel. We liked the variety available at breakfast
Stayed 1 night in May 2023

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Tania on 14 May 2023
Merci d'avoir pris le temps de nous laisser un commentaire. Nous sommes ravis de vous lire.

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming property!
Really enjoyed my stay at this beautiful, charming property, clean, rustic chic, staff were lovely and most helpful throughout trip. Central location, would recommend!
Stayed 5 nights in Oct 2022
Response from Tania on 30 Oct 2022
Dear Kristina,Thank you to take a moment to leave us a comment.We're glad to know you enjoyed your stay with us.Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Perfect location close to the centre. The room was comfortable and clean and the service good.
Stayed 2 nights in Oct 2022
Response from Tania on 17 Oct 2022
Thank you so much to take a moment to leave us a comment.We're glad to know that you loved your stay with us.Warm regards, Tania

8/10 Good

SEAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This charming property was clean, comfortable and well-located. At night, if you choose to keep the windows and shutters open for fresh air, be aware that the sounds of revving motorbikes can be loud.
Stayed 4 nights in Sep 2022
Response from Tania on 17 Oct 2022
Dear Sean,Thank you to take a moment to leave us a comment.We're looking forward to have you back.Best regards,Tania

10/10 Excellent

Conor

Stayed 1 night in Aug 2022
Response from Tania on 20 Sept 2022
Merci pour votre note.Nous sommes ravis de savoir que tout s'est très bien passé pour vous.Cordialement,Tania

10/10 Excellent

Shirley, Sarnia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff.
Stayed 2 nights in Aug 2022
Response from Tania on 28 Aug 2022
Thank you so much Shirley.Looking forward to see you again.Best regards,Tania

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in Biarritz
Amazing hotel in a great location. Very welcoming too
Stayed 3 nights in Jul 2022
Response from Tania on 26 Jul 2022
Thank you so much, Stuart. We're delighted to know that you loved our beautiful Maison. Best regards, Tania

10/10 Excellent

Gustavo, Chula Vista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in May 2022

10/10 Excellent

Michael

Stayed 1 night in May 2022
Response from Tania on 19 May 2022
Bonjour Michael, Nous vous remercions pour votre retour. Au plaisir de vous accueillir à nouveau dans notre Maison. Cordialement, Tania

10/10 Excellent

Michael

Stayed 1 night in Apr 2022
Response from Sarah on 5 May 2022
Thank you very much for your review. We hope to welcome you back.

10/10 Excellent

Joswer

Stayed 1 night in Apr 2022
Response from Tania on 19 May 2022
Merci pour ce beau retour. Nous sommes ravis de savoir que vous avez passé un très bel séjour dans notre Maison. Cordialement, Tania

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant, apart from the heat...
This boutique hotel is really nice and close to the town centre. The breakfast whilst not large was very fresh and tasty and the room was welcoming, well decorated but cold, so we had to request a second heater. The service was very welcoming, friendly and accommodating. Would recommend a supply of extra room warming aids before retiring for the night.
Stayed 4 nights in Apr 2022
Response from Tania on 11 Apr 2022
Dear Stephen, We thank you very much for taking the time to write to us. We are sorry that you found the room cold. Here in the Basque Country there are very hot days when suddenly it's cold. So the heating was off. We are delighted to know that despite this you spent a pleasant time with us and we will be delighted to welcome you again. Kind rergards, Tania

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Congratulations
Amazing, very well located
Stayed 1 night in Mar 2022
Response from Tania on 11 Apr 2022
Thank you so much Hector. Kind regards, Tania

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Sarah on 29 Apr 2022
Cher Monsieur, Merci pour votre commentaire. Au plaisir de vous accueillir de nouveau à La Maison du Lierre. Cordialement,

10/10 Excellent

Husna

Stayed 2 nights in Feb 2022
Response from OIHAN on 16 Feb 2022
Nous vous remercions d'avoir pris le temps de partager votre avis! A bientôt.

10/10 Excellent

Gilbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay! Will come back!
Stayed 1 night in Sep 2021
Response from OIHAN on 27 Sept 2021
Thank you for leaving your review! Kind regards.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place, would stay again!
Stayed 1 night in Sep 2021
Response from Oihan on 22 Sept 2021
Thank you, Andrea, for taking the time to lave a review on our Maison. We are pleased you enjoyed our stay with us. Kind regards.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Biarritz short stay
Nice friendly welcoming staff and well located fir beach and restaurants.
Stayed 1 night in Sep 2021
Response from Oihan on 22 Sept 2021
Thank you, Mario, for taking the time to lave a review on our Maison. We are pleased you enjoyed our stay with us. Kind regards.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Great place to stay. AWESOME location, friendly staff. Just one night to before i start El Camino de Santiago. Highly recommend
Stayed 1 night in Aug 2021
Response from Oihan on 22 Sept 2021
Thank you, Manuel, for taking the time to lave a review on our Maison. We are pleased you enjoyed our stay with us. Kind regards.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2021
Response from Oihan on 22 Sept 2021
Thank you for taking the time to lave a review on our Maison. We are pleased you enjoyed our stay with us. Kind regards.

10/10 Excellent

Harriet, London

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room, beautiful building and very helpful staff.
Stayed 2 nights in Aug 2020
Response from Oihan on 28 Sept 2020
Thank you Harriet for you review, it was a pleasure hosting you. We hope to repeat soon. Kind regards.

10/10 Excellent

Artur

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Oihan on 19 Aug 2020
Nous vous remercions Artur d'avoir pris le temps de partager votre avis positif. A bientôt.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Oihan on 30 Oct 2019
Thank you for leaving a review, we are happyto see that youlikeour Maison. Kind regards.

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019
Response from Oihan on 16 Oct 2019
Thank you for your positive feedback! Kind regards.

8/10 Good

Avi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and pleasant place
I came to Biarritz for a conference. The location of the hotel is great, very close to the center. The hotel is always clean. Staff is very helpful. All very comfortable. WiFi was not received well in my room, but excellent in other places in the hotel.
Stayed 4 nights in Sep 2019
Response from Oihan on 22 Sept 2019
Thank you for sharing your experience with us! We are working on upgrading our wifi installation, It should be ready for your next stay! Kind regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, centrally located. Staff were friendly and very helpful, they certainly made my stay in Biarritz a pleasure.
Stayed 4 nights in Jul 2019
Response from Oihan on 3 Sept 2019
Thank you for taking the time to leave a review, we are pleased to see that you enjoyed your stay with us! Kind regards.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a one night stop off on the way to Camino but a,beautiful hotel wuth old world charm
Stayed 1 night in Jul 2019
Response from Oihan on 3 Sept 2019
Thank you for taking the time to leave a review, we are pleased to see that you enjoyed your stay with us! Kind regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 13 year old and I stayed just one night and I wish our visit had been longer. The staff in this small hotel is excellent! They are good natured, knowledgeable, and willing to help. The location is terrific--near everything! I would return to La Maison du Lierre. The only thing inconvenient is that check-in is not available for a span of time at midday, and so we had to leave our suitcases unattended.
Stayed 1 night in Jul 2019
Response from Oihan on 3 Sept 2019
Thank you for taking the time to leave a review, we are pleased to see that you enjoyed your stay with us! Kind regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from OIhan on 29 May 2019
Nous vous remercions pour votre avis, Et restons dans l'attente du plaisir de vous accueillir de nouveau dans notre Maison! Cordialement

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot un Biarritz.
Amazing hotel. Room was fabulous. Bed super comfortable. Great bfast. Stayed one night and wish had more time. Definitely recommend
Stayed 1 night in May 2019
Response from Oihan on 29 May 2019
Thank for taking the time to leave a review on our Maison, It was our pleasure to welcome you! We look forward to welcoming you again soon! Warm regards.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman at the front desk was wonderful. So helpful and caring. Also, young lady who was new was sweet and helpful. Man's name started with "O" but that is all I can remember. He was basque.
Stayed 3 nights in Jan 2019

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous French, family-run hotel.
From the comprehensive briefing provided by Oihan upon check in until the Au Revoir on departure, the service was warm and friendly. Location is fabulous with the town centre, the buzz of Les Halles, the recommended restaurants and the seafront all readily accessible.
Stayed 3 nights in Oct 2018
Response from Sarah on 17 Nov 2018
Madame, Monsieur, Thank you very much for your comment. We are happy to read that you enjoyed your stay among us especially thanks to OIhan's warm welcome and the location of our Maison. Kind regards,

10/10 Excellent

Sally Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem
The hotel is a gem the location staff and facilities are all fabulous- we loved our stay thank you
Stayed 3 nights in Sep 2018
Response from Sarah on 3 Oct 2018
Dear Madame, Thank you very much for your feeback. All the team is happy that you enjoyed your stay among us espacially thanks to our location and facilities. We hope we will have the pleasure of welcoming you back. Kind regards, Sarah

6/10 Okay

Samantha

Not worth the price
This hotel is advertised as a three star hotel, but was lacking in several areas. The reception desk is only open from 7:30-12:30 and from 3:30-8:30. If you come in between 12:30 and 3:30, you have to wait until 3:30 to check in. If you need help during any other hours, there is nobody at the front desk to assist you. The room itself is quite basic and didn't even include complimentary tea/coffee. There is no air conditioning in the rooms (only ceiling fans) which was ok during our stay, but I imagine it wouldn't be as good if it the weather was extremely hot. The breakfast was expensive, so we opted out of it. The main appeal of this hotel is the location. It is right in the middle of the city, so you're within a short walking distance of a lot of shops and restaurants and the beach. The hotel staff were friendly and there is a nice patio out in the front of the hotel, but otherwise, there was nothing too special. I wouldn't recommend based on the price that we paid.
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and friendly hotel
Convenient location, well decorated rooms and staff very helpful with advice and suggestions
Stayed 3 nights in Jun 2018
Response from Oihan on 24 Jul 2018
Thank you for your review, we are pleased to see that you enjoyed your stay with us, It would be a pleasure to welcome you again soon. Kind regards. Oihan.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Loved the hotel & all of the sitting areas.
Stayed 3 nights in Jul 2018
Response from Sarah on 22 Jul 2018
Madame, Monsieur, Thank you very much for your comment. We rae dleighte dthat you enjoyed our hotel and its location. We hope we will have the pleasure of welcoming you back. Kind regards, Sarah

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Sarah on 22 Jun 2018
Dear Monsieur, We thank you for your rating. We are happy that you enjoyed your stay among us and would be happy to welcome you back. Kind regards, Sarah

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay in a good location, very helpful staff. Would definitely stay here again if we return to Biarritz
Stayed 2 nights in Jun 2018
Response from Sarah on 22 Jun 2018
Dear Madame, Dear Monsieur, Thank you very much for your comment. All the team is happy that you enjoyed our house, its location and your overall experience. We would be more than happy to welcome you again. Kind regards, Sarah