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Reviews of Siegel Select Bartlett Extended Stay in Tennessee

Siegel Select Bartlett Extended Stay in Tennessee
7380 STAGE ROAD HIGHWAY 64 Building B,, Memphis, TN

Reviews

5.6
Rating 10 - Excellent. 14 out of 82 reviews" "
Rating 8 - Good. 14 out of 82 reviews" "
Rating 6 - Okay. 15 out of 82 reviews" "
Rating 4 - Poor. 15 out of 82 reviews" "
Rating 2 - Terrible. 24 out of 82 reviews" "

5.8/10

Cleanliness

6.0/10

Staff & service

7.2/10

Amenities

5.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Doug

Disliked: Cleanliness, room comfort
NOT A HOTEL
This place is advertised as a HOTEL. It is NOT. Even though the name says it is an extended stay, they told us that they reserve some of the rooms as a hotel but you are still treated as though you moved into an apartment. There are no hotel amenities, (no shampoo/lotion/hair dryer, etc) no room service of any kind, no cleaning of the linens, floors, garbage while there. ALL rooms advertised as Non-Smoking but every room is smoked in and our room STUNK!! We immediately told the front desk and they "sprayed" it to smell better. We were told that even though the rooms state "No Smoking" on all the doors, there isn't a room that hasn't/isn't smoked in. The spraying down the room did not work. The neighbors smoked, including pot and it was constantly coming through the vents. We tried contacting Hotels.com via chatting with an agent and they said they would reach out to the front desk, we were on hold for too long and had to get to an appointment, so nothing solved. We complained another day after being away for the day to come back to a smelly room with no linens changed. They came in to change the linens but reminded us that they don't clean/change while we are guests. I really wish we were told the truth about this place from the beginning. We would never have booked this place!!! Please know this is NOT A HOTEL even though it is advertised on Hotels.com as one. Stay away. I am very disappointed with Hotels.com also. Our trip was not a pleasant one.
Apartment Style Living - NOT a Hotel even though they say they have a few rooms listed as a Hotel.
Stayed 5 nights in Dec 2021
Response from Management on 25 Dec 2021
Thank you for your feedback. We will be addressing your concerns.

2/10 Terrible

David

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2021

2/10 Terrible

Dexter

Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Person at the front desk was awesome! Much cleaner than expected. A very nice place- a little loud.
Stayed 1 night in Jul 2021

4/10 Poor

Melissa

Business traveller
Liked: Cleanliness
Bedbugs...
Stayed here recently on two separate nights. Ended up in the same room twice. The first time no problem. The second time I left with bed bug bites all over. I have attempted to contact the hotel multiple times but nobody ever answers any of the multiple phone numbers provided. I will not be back. Other than that I have no complaints for the price.
Stayed 1 night in Jul 2021
Response from Management on 6 Jul 2021
Thanks for staying with us!

10/10 Excellent

Bekah

Liked: Cleanliness, room comfort
Great stay
This was a nice location. The room was clean and comfortable. The front desk employee was friendly and professional.
Stayed 1 night in Apr 2021
Response from Management on 10 May 2021
Thanks for staying with us!

2/10 Terrible

Lillian

Stayed 2 nights in Mar 2021
Response from Management on 7 Apr 2021
Thanks for staying with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2021
Response from Management on 19 Mar 2021
Thank you so much for staying with us!

8/10 Good

Dre

Liked: Cleanliness
The room were small but location was nice!
Stayed 3 nights in Feb 2021
Response from Management on 18 Feb 2021
Thank you so much for staying with us!

10/10 Excellent

Walter

Liked: Cleanliness, room comfort
Friendly Place
Nice people, nice rooms, pleasant stay.
Stayed 1 night in Dec 2020
Response from Management on 26 Jan 2021
Thanks for staying with us!

10/10 Excellent

Tacccara

Liked: Cleanliness, room comfort
Stayed 1 night in May 2020
Response from Management on 6 Jun 2020
Thanks for staying with us!

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 4 nights in Mar 2020
Response from Management on 5 Apr 2020
Thanks for staying with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Management on 24 Jan 2020
Thanks for staying with us!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Jack on 13 Jan 2020
Dear Siegel Select Guest, Thank you for taking the time to write a review. We appreciate your comments. J. Tisdale

10/10 Excellent

Fred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They staff is what makes this place a great place to stay. They are helpful, resourceful and just all around good people. The room was clean, neat and everything in working order.
Stayed 2 nights in Sep 2019
Response from Jack on 5 Oct 2019
Dear Mr. Fred, We sincerely appreciate your kind review. Regards, Siegel Select Staff

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from Jack on 31 May 2019
Thank you for taking the time to review us. We sincerely appreciate your kind review.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travel a lot and usually stay at budget motels because we like to park right at outr door. This place was like luxury lodging at budget prices. I wish there were more of them across the US! Loved it!
Stayed 1 night in May 2019
Response from Jack on 23 May 2019
Dear Resident; Thank you for your generous review. We really appreciate your comments.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
The rooms are supposed to be non smoking however having people outside the rooms smoking near the airconditioning vents means the room is filled with smoke. Room 112 stunk of cigaretes.
Stayed 1 night in Apr 2019
Response from Jack on 3 May 2019
Dear Kimberly, Again. i am very sorry that you had this experience at our property. I have implemented some additional quality control procedures that will assist me in avoiding this situation in the future. Regards, J.Tisdale

6/10 Okay

Debby

Disliked: Cleanliness, property conditions & facilities
Cockroaches in room
Stayed 3 nights in Mar 2019
Response from Jack on 3 May 2019
Dear Debby, This is very concerning to me as we have a proactive program in place with our pest control vendor to make sure that this does not happen. I apologize and appreciate your review. Regards, J. Tisdale

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean rooms. Nice walking areas. Nice place to stay.
Stayed 2 nights in Feb 2019
Response from Jack on 7 Apr 2019
Thanks so much for your kind review. We surely appreciate your time to do this. J.Tisdale GM

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Expedia does not make it clear office closes at 7
Stayed 1 night in Dec 2018
Response from Tim J. on 15 Dec 2018
Thanks for staying with us!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Jack T. on 10 Nov 2018
Thanks William for your review,

8/10 Good

Kajuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean efficient room great for the price
Stayed 1 night in Oct 2018
Response from Management on 29 Oct 2018
Thanks for staying with us!

8/10 Good

Montgomery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Jack on 23 Oct 2018
Thank you for your kind review. We hope to see you again. J.Tisdale

4/10 Poor

leslie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I believe her name was Erica (she just had a baby) she was very nice. She gave us a NON smoking room! Well it was definetly smoked in & disgusting. the premises were trashy too.
Stayed 1 night in Jun 2018

2/10 Terrible

jpooh4, memphis, tn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Roach infested
Soon as we walked in roaches everywhere. I used a whole can of raid and put 3 bombs off in the room. Still seen roaches everywhere. Was scared to go to sleep seen 3 on the bed.
Stayed 16 nights in Jun 2017

6/10 Okay

Sheree, Memphis TN

Disliked: Room comfort
Close to restaurants
The room was clean had pots and utensils for you to cook average stay, but need housekeeping every day it wasn't

8/10 Good

Verified traveller

Liked: Staff & service
One problem with the room is that I was expecting a full size refrigerator. I lost some of my frozen food and secondly I saw a couple of roaches and ants. But other than that it was okay. Oh and one more thing a beer bottle was left by the bed on the floor.

2/10 Terrible

Brenda , Cordova,tn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach motel
My experience was horrible I didn't even dare stay when I walked in the room dead roaches in the bathroom some crawling in the bathroom and some crawling on the bathroom door. I went to the front desk and asked for a refund and when I talked to the manager Gloria she didn't care to apologize or act as if she cared. I guess she doesn't care that her hotel is infested. I wouldn't want anyone to stay in such a nasty place not even my worst enemy. So my rating would be a negative zero.

2/10 Terrible

Him , Dallas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too many issues to mention. Number 1 was roaches.
Horrible place. Hated it. Got my money back. Stay away at all cost.

2/10 Terrible

Dan, Nashville, TN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expedia or someone screwed up my reservations
The staff did nothing to find out where the problem was nor did they try to find me a room. The clerk seemed brain dead. I drove home to Nashville. Very bad experience and I am waiting for a refund.

2/10 Terrible

Jo Ann, Memphis, TN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel. DO NOT STAY HERE!
The worst hotel ever. Upon arrival they did not have reservation and charged me for already paid stay. Room had cockroaches and silver fish in the bedding and crawling in the bathroom. Air conditioner never did work. Toilet ran all night long. TV had horrible picture and controller did not work. Filthy conditions. Old with odor. Would never ever stay here again and it should not even be included on hotels.com site.

6/10 Okay

Verified traveller

Disliked: Room comfort
Hotel Stay
I loved the kitchenette for the price but the room was not what I expected.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
When I arrived to the hotel to check in (~11:15 pm), the man at the front desk could not find my reservation. I pulled up the reservation on my phone and showed it to him, he said that didn't help and that I needed to call Expedia. I called Expedia and they said they would fax over my reservation to the hotel. The hotel said that was not good enough and that I would have to cancel my reservation with Expedia and book directly through the hotel. Expedia refunded me my money and I left to check in to another hotel due to the customer service I received at the hotel as well as the uncleanliness of the lobby. I can only imagine what the rooms look like.

2/10 Terrible

Lericka S.

Disliked: Cleanliness, staff & service, room comfort
Will never stay there again
First day room was supposed to be ready at 4 checked in but couldnt get in room till 5 got double charged for my stay an additional 104.00 dollars stayed 2 days and no towels were available employees are rude and not friendly at alll.......

2/10 Terrible

Money

Disliked: Cleanliness, staff & service, room comfort
Roach motel
Base boards coming off the wall and lo and behold roaches crawling from everywhere. Air was nice and cold. Shower was clean. No remote for the tv. Afraid to even sit. I had to leave could stay and didn't bother asking for a refund. Too many people standing around in the parking lot idle.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't spend the night wasted that money ..conditions unexceptable. Hard lesson learn get what you pay for....spent $109 & stayed @ Hampton Inn

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could've been better for the price
The room was smelly. There was this guy that I was frighten by walking around. I didn't feel safe at all.

2/10 Terrible

Sam, Nj

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad
The worst hotelbive ever been in. It was nasty, after the 2nd day and not getting my room cleaned , i request that they clean my room and was told i only get my room clean if i am staying a week or more. To make matters worst there were roaches in the room. Its a cheap hotel , but my goodness

8/10 Good

Johnny gilliam, Lebanon tn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
The rooms are very clean me and my wife loved it

4/10 Poor

Regina, MS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible night
It was one of the worst stays I have had.

4/10 Poor

Regina, MS

Disliked: Cleanliness, property conditions & facilities, room comfort
Not Good At All!!!
My stay was not good at all! I spent the majority of my time killing roaches and worried about going to sleep! My room was so small it made me feel closed in. The tv did not work properly and the room needs lots of updating. I won't be going back!

2/10 Terrible

Frequent Traveler, NC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel Ever...I Left
Room was dirty, Stains on the walls, Bed not made, Furniture broken, No Television, A/C did not work. I saw the room and the condition it was in and I left and found a different room elsewhere. I would not recommend this hotel to anyone. Stay somewhere else and avoid this hotel.

2/10 Terrible

LC, Oregon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here.
I can not recommend this hotel. It is run down. The elevator was dirty and smelly. The room was crowded and old. There is no proximity to restaurants without driving a bit.

6/10 Okay

Travelene, Memphis

Liked: Staff & service
Disliked: Cleanliness, room comfort
Great service. Cheap Room
I booked this room last minute on July 4TH. When I got there the hotel said that they were full and hotels.com continued booking reservations even though the hotel had been closed out for the night. He said that hed sent away at least 20 people before me. Nevertheless he went out of his way to find a vacant room for me. The staff was very courteous. The room was small and a bit worn but it suited its purpose for the price. Id stay there again.

2/10 Terrible

Erica, Bolivar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The air conditions was not working & the toilet was kept running not a good experience and it was my 40th birthday! Was not happy at all!! I wish I could contact someone to let know nice neighborhood but needs work on place of business

2/10 Terrible

paul, cabot , ar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Leak from ceiling in bathroom. T-v controls did not work properly. Two roaches found. Dirty inside and outside unit. AC was noisy. Would not recommend this place to my enemies.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

KQ, TN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not return
Location was great. Rooms were filthy and property was dirty and not maintained. Dark outdoor hallways with trash in the walkways. Front desk personnel were helpful and friendly. Will not be returning to this property.