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Reviews of Apart del Lago

3.5 out of 5
Apart del Lago
Av. Ex. Bustillo Km. 7911, San Carlos de Bariloche, Rio Negro

Reviews

7.8

Good

Rating 10 - Excellent. 22 out of 81 reviews" "
Rating 8 - Good. 38 out of 81 reviews" "
Rating 6 - Okay. 13 out of 81 reviews" "
Rating 4 - Poor. 5 out of 81 reviews" "
Rating 2 - Terrible. 3 out of 81 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shamil, Chicago

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location with a great view on the lake and mountains ! We enjoyed our stay!
Stayed 10 nights in Feb 2024

10/10 Excellent

Catherine, apex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is not walking distance from center but on the lake and across from kunstmann cerverceria! You feel safe here! The view of this hotel alone is priceless! This in itself it worth it! Has a fun bar too!
Stayed 3 nights in Jan 2024

10/10 Excellent

mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with stay.
Overall good, they where changing for new door locks, and floor had some wood chips from the installation, but OK. Make sure to notice there are stairs to climb to the rooms, no elevator. In general, nice hotel, good restaurant and very helpful and friendly staff, would stay there again.
Stayed 1 night in May 2023

2/10 Terrible

Luis

Stayed 2 nights in Dec 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
The location was excellent the view is out of this world staff very friendly rooms needs a little tender care
Stayed 3 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Beautiful view of the lake however rooms are outdated, bathroom small with chipped, cracked basin, towels shabby and room way too hot! Very 80’s and in need of a renovation. Fruit and breakfast would be appreciated rather than so much sweet things.
Stayed 2 nights in Oct 2019

2/10 Terrible

Jobst

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE WORST HOTEL. TOO EXPENSIVE for what you get
The hotel is far too expensive for the old and dirty conditions they offer. The service at the front desk is the worst I have ever seen in more than 25 years of traveling all around the world. They never solved our problems, they even tried too. The front desk at night has no idea of how to do the check in process, has no access to drinking water for guests, and has no idea of how to solve a temperature problem in the room. At the morning we had to do all the check in process again with a very angry woman. It was a mess to go to that hotel. They don't know what the word "service" means. The bathroom had fungus and they very dirty. They requested from me US35 more as a tax and I asked for a tax certificated that they denied to give me at the front desk. They never sent it by e-mail as promised. The wifi and internet is the worst (less than 0,5 Mbs). If you want one egg at breakfast for a baby, you have to pay for them although breakfast was supposedly included in the rate and you paid of US$165 per night.
Stayed 1 night in Jul 2019

6/10 Okay

Martha

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Beautiful view and good location, good to move to the city and the country. The property needs maintenance, rooms are basic.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We booked here on short notice on a busy weekend and were very happy with the service and the room. Staff went out of their way to make us comfortable.
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stay at this place only for the view, nothing more! Old place, this property has seen better times and it looks that they don't care, the tourists come anyway just because of the view of the Lake. Old towels, the pool is in terrible condition, the heater at the room is not controlled by the user (we need to sleep with the window open). Breakfast ok but it doesn't include eggs (you need to pay extra). Anyway, the view is absolutely amazing that's the reason we stayed.
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE AMAZING VIEW FROM THE ROOMS. Rooms are spacious and clean.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view
Was a pleasant stay. Front desk person was delightful

4/10 Poor

Emilio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad choise
Just for the lake view. Visible signals about a great past but terrible shape and bad atention. Great restaurant staff.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Sara, Florida

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs upkeeping.
They need repairs and upgrades. The keys dont work, the beds are too small, the sheets too old. The room carpet very bad. Doors closet and drawers imposible to operate.They offer things that dont work or dont have. Location beautifull ,people nice and helpfull. Retaurant service and food very good, prices OK.

8/10 Good

Hannah, Brighton

Liked: Cleanliness, staff & service
A room with a view
The view across the lake from the hotel is stunning - get a lakeside view if you can. Our room was clean and comfy, the staff were very helpful in helping us book our onward bus journey. We would have been stuck without them actually! Just along the beach there is a little kayak hire place. Thoroughly recommend hiring a kayak for an hour and going out on the lake. The hotel is a bus or cab ride from the town centre. A cab to or from the airport should cost c.220 pesos.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very comfortable hotel, good food, very friendly staff, and the most magnificent view in Argentina.

6/10 Okay

ernesto, mexico

Liked: Cleanliness, staff & service
Disliked: Room comfort
best view from the room
The room was overheated even when you turn off the heating. You need to open the window all night to try to sleep.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice hotel located on the lake shore
Stunning views - right on the shore of lake huapi. Easy to get into the town centre by local bus just outside the hotel. The rooms are quite basic and bit old but they are clean and the staff are very friendly.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Nice hotel by the lake
With a perfect lake view and away from busy downtown, this hotel offers a nice relaxing experience.

10/10 Excellent

P & J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunningly beautiful
This is an excellent hotel with a breathtaking view over the lake framed by snow-capped mountains in the background. The room and facilities are as good as the service and the staff. The hotel is located a bit out of the city, so is a somewhat pricey taxi ride from the airport, but well worth it. There are frequent inexpensive local buses for excursions to the city that stop outside the hotel. Tours will pick you up from the hotel. Our stay was cut in half because our flight from Buenos Aires was cancelled, but the staff did their utmost to make up for the disappoinment. Very highly recommended.

8/10 Good

abC

Liked: Cleanliness, staff & service
ah-mazing lake view
if you go to Bariloche for the lake, HDL is great. it's on the correct side of the road so you have no obstructions what so ever. and it's just beautiful. for that reason alone, we very much enjoyed our stay. but now the details... The room was ok. bathroom was recently remodeled -good. the carpet needs to be changed -bad. there was no thermostat or control on the radiator so it was really warm, but can't complain as i'd rather be warm than cold in early spring there, and the window/door was drafty. the breakfast was pretty good. big selection of baked goods, and there was always whole fruits and some ham and cheese. not sure i would recommend dinner there as it was just ok, but it is convenient. we didn't use their pool, but it did look lovely. aside from being right on the lake, the location is good if you're ok being outside of town and comfortable with the city bus system to get around. if so, it's really quite convenient as the bus stops pretty much right in front of the hotel and the drivers all know the stop by the hotel name. would i stay here again? for the lake, yes. but is there better out there? i'm sure of it.

6/10 Okay

Stephen, Sydney

Disliked: Cleanliness, property conditions & facilities, room comfort
Better around
The location and staff are very good but the hotel is old and in need of renovation. It is 7.5km from the city centre of Bariloche but well serviced by buses every 20 minutes. The rooms are basic with good views across the lake but the TV was not working and the bedding poor to average. Breakfast in the dining room each morning was very good with wide selection of cereals, pastries, etc.... Overall I thought the hotel was just OK but poor value for money compared to some others closer to town

8/10 Good

Malte

Travelled with partner
Liked: Cleanliness, staff & service
Tolle Lage direkt am Strand und toller Ausblick auf den See. Leider hatten wir ein Zimmer ohne Balkon direkt unter dem Dach, wo man die Fenster nicht vollständig öffnen konnte. Es war nachts auch sehr hell im Zimmer, da es nur einen dünnen Vorhang gab. Für 3 Nächte in Ordnung. Frühstück mit schönem Blick über den See.
Stayed 3 nights in Feb 2024

4/10 Poor

CAROLINA

Travelled with group
Disliked: Property conditions & facilities, room comfort
CUIDADO!
Pense bem antes de contratar este hotel. Tem uma vista magnífica. Montanhas, neve, pode-se dormir ouvindo as ondas do lago. Mas o hotel parou no tempo. Precisa de reformas. Chegamos por volta da meia noite e o restaurante já estava fechado. Destaque para o sr. Mário, que nos atendeu e providenciou alguns lanches. Chegando no quarto, não havia aquecimento, camas de solteiro para casados, e pior, a água não esquentava. A temperatura estava em 1º C. Cansados de uma longe viagem, o jeito foi dormir sem um mísero banho e enrolados em cobertores para escapar do quarto gelado. A alegação era um problema na caldeira. No dia seguinte, fomos transferidos para outra ala do hotel. Os quartos pareciam dos anos 60. Móveis antigos, decoração sofrível, colchões de molas e travesseiros antigos. Café da manhã fraco, com poucas opções. Um simples ovo mexido é cobrado à parte. O horário se limita das 8 às 10h30. Em resumo: o estabelecimento é bem localizado, na principal avenida da cidade, e sua posição é privilegiada. Porém, é evidente que o hotel precisa de um dono. Pelo preço que está cobrando, não vale a pena. Outro absurdo: o check-out é às 10h!!! Uma pena, pois acredito que já tenha sido uma referência na hotelaria de Bariloche. Hoje não indicaria a ninguém. Pelo preço que estão cobrando, o benefício está muito distante do razoável. Espero sinceramente que consigam salvar o empreendimento, investindo em infraestrutura, qualidade dos serviços e reforma geral do prédio.
Stayed 5 nights in Aug 2023

4/10 Poor

CLAUDIO

Disliked: Cleanliness, property conditions & facilities, room comfort
LAMENTABLES HABITACIONES
No se como pueden cobrar lo que cobran teniendo habitaciones lamentables.
Stayed 4 nights in Jul 2023

10/10 Excellent

João Luís

Travelled with family
The pool and the view
Stayed 6 nights in Jun 2023

8/10 Good

Laerth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Eu gostei muito do hotel, me senti muito a vontade, tem otimas acomodações, o nosso quarto era bem espaçoso e muito aconchegante, a cama era maravilhosa, café da manhã era bom e a piscina aquecida era excelente. Porém alguns pontos negativos deixam a desejar: Como o café da manhã era muito bom, mas não era excelente, ou seja com poucas opções e o atendimento de alguns funcionários incomodava, como por exemplo, os recepcionadas não eram agradáveis e nem gentis, a equipe do bar extremamente estrupidos e ignorantes, por eles eu não voltaria mais no hotel, mas o pior de todos são a equipe do bar, ou ''homens'' que ficam no bar que nem se identificam como funcionários mas não tem um tratamento muito bom, são muito chatos, precisa melhorar nessa equipe. Teve um dia da nossa estadia estávamos tomando banho de piscina e o homem do bar fechou a porta da área externa da piscina numa agressividade como se nós fossemos o culpado dele esta ali trabalhando.
Stayed 5 nights in Jun 2023

8/10 Good

maria carina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy agradable, cuenta con desayuno para celíacos. La pileta hermosa.
Tarde muy fría, 3° y disfrutando de la pileta.
Stayed 4 nights in Jun 2023

8/10 Good

Soledad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hermoso lugar
Antiguo, pero la vista, acceso al lago y piscina supera todo!!!!!
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
a localizaçã do apto para a recepçao do hotel, quarto inicial havia muitas escadas, após nossa solicitação fomos para um melhor, más longe do restaurante e recepção, nós deu impressão que falta chefia notamos dificuldade até no atendimento de telefone, embora sejam gentis no atendimento
Stayed 6 nights in Oct 2019

6/10 Okay

URSULA B S VIEIRA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Opção cara para o que oferece!
Estrutura normal, café da manhã normal e valor muito acima da média quando comparado a Europa e Estados Unidos!
Stayed 1 night in Jul 2019

8/10 Good

Maria Emilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
el lugar y las instalaciones exelentes pero....cuando contratamos nada decia que la piscina no iva a estar en funcionamiento..y lo mas destacable es que no nos cambiaron un solo toallon ni sabanas en ningun momento.. ni entraron a la habitacion algo increible totalmente
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Es un hermoso lugar, no dan ganas de salir , el paisaje y la comodidad que se brinda en el comedor y en las habitaciones hace que uno se sienta muy cómodo
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Fuimos 6 días, cuando reservamos lo hicimos pensando en la piscina climatizada para que disfruten nuestros hijos, nunca informaron q estaba en reparación y no funcionaba, y ante la queja ninguna explicación ni recompensa, se lavaron las manos y nos ningunearon. El resto aceptable. El restorant del hotel bastante bien.
Stayed 6 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó sobretodo la vista, maravillosa . Además buena ubicación
Stayed 5 nights in Mar 2019

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skön avkoppling
Bra familjehotell precis vid badstranden. Hyfsad frukost. Bra pris
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo mejor es la ubicacion y la vista. El restaurant sirve la mejor comida.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Excelente Hotel sobre Playa Bonita....Inmejorable ubicación. Vista a la bahía y la Península de San Pedro. Frente a la Isla Huemul. Excelente desayuno y comedor. Comida a la carta. Es mi Hogar en San Carlos de Bariloche. lmperdible experiencia hotelera y calidad humana de Todo su personal...!!! NO TE LO PIERDAS....!!!
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Propreté, bord de l’esu, bon accueil. Très beau site mais qui manque un peu d’amour. Beaucoup de familles donc si vous n’aimez pas entendre crier des enfants, optez pour un autre choix.
Stayed 3 nights in Jan 2019

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2019

8/10 Good

Nicolas Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2018

10/10 Excellent

Estrella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy lindo hotel con increibles vistas.
Es un hotel muy lindo, frente directo al lago. Las habitaciones no son muy grandes, pero tienen un balconcito y una vista lindisima. El lugar para desayunar y de pileta in-out es hermoso. El desayuno muy bueno. Las camas con buenos colchones y ropa blanca. Muy recomendable
Stayed 4 nights in Oct 2018

8/10 Good

Marcelo, São Paulo Brasil

Liked: Cleanliness, property conditions & facilities
Nos acertos é ótimo mas quando erra, erra feio
Hotel excelente, restaurante com preços honestos e comida boa. O restaurante fecha das 4 as 8:30 e nesse horário não dá para pedir nem um copo de água. Ruim porque nesse horário estamos voltando dos passeios e as crianças com fome. A piscina térmica foi muito usada todos os dias, deliciosa a despeito do frio. Manutenção deixa muito a desejar, o funcionário além de muito arrogante, não resolveu um problema no banheiro e tomei banho 4 dias no escuro até que eu resolvi
Stayed 7 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

Wilhelm walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendable
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