Ratings based on 628 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from NY

Amazing experience

Posted 23-Aug-2016
What a gorgeous hotel in a gorgeous beach front city. The staff was such a pleasure, it was almost too good to be true. From the front desk to the pool staff to the restaurant staff it was a relief to have such a positive experience. I will be returning 100% and any negative review on here is most likely bitter people. Believe the hype cause this place is the real deal.
3out of 5
by A verified traveller from NY

hotel is ok physically in unsafe location

Posted 19-Aug-2016
Pros: if you are not safe what you can think about
Cons: security--security-security for valued guests ????????????
they stole personal valuables (pocket bag) right from entry foyer instead of all so called security & desk staff Possible insiders connection Very scary for foreign travelers upon begging for help they saw thief in video recording but will not do anything Robbery took place inside hotel & they say talk to police Its shame that starwood group has place like this under their brand
3out of 5
by A verified traveller from marseille

Séjour mitigé

Posted 15-Aug-2016
Nous sommes arrivés à 13h la chambre n'était pas prête, ils nous on fait attendre jusqua 15h30! Apres cette longue attente à notre grand étonnement avec mon fiancé, nous avons eu une chambre avec 2 petits lits alors que lorsque j'ai réservé j'ai Bien sélectionné un grand lit ! On Nous a expliqué que au moment de la réservation sur expedia ceci était simplement une demande mais que rien N'était garantie . Jai appele expedia a plusieurs reprise mais rien na changé! Nous avons donc payé un hotel aussi cher pour nos 1ère vacance en amoureux pour dormir separe chacun dans son petit lit!! Ensuite on nous a monté à 2 reprises des bagages qui n'étaient pas les notre il a fallu que je descende moi pour les retrouver ! Si vous espérez avoir un Matelas au bord de la piscine mettez un reveil a 6h du matin car les gens se lèvent très tot pour vite poser des affaires à eux dessus pour qu'ils puissent les avoir . En prenant un Petit déjeuner à 9h30 impossible d'avoir une place!! cet hotel est extremement cher mais n'est pas a la hauteur de ce prix pour un palace ! C'est vraiment une usine et On paye simplement le fameux W ....
2out of 5
by A verified traveller

Não merece a classificação que tem.

Posted 13-Aug-2016
Pros: Somente da cama.
Cons: Deveria passar por nova avaliação, pois seus serviços não correspondem à um hotel 5 estrelas.
Location: Em um local barulhento, com um quarto sem nenhuma privacidade...tive que manter minhas cortinas fechadas todo o tempo que estive hospedado.
Hotel barulhento, com equipe mal preparada sem a menor intenção em satisfazer o cliente. No check in me foi dado um quarto para deficientes, com uma vista que da para uma praça lotada de pessoas. Quando exposto da minha insatisfação da acomodação a resposta foi "é isso que temos!!!" Num hotel 5 estrelas, com um porte desse essa nunca poderia ser a resposta final à um cliente. Agradeço o tempo a mim gastos pois essa foi a única vez que usei de seus serviços. Não recomendo à ninguém.
1out of 5
by A verified traveller from Australia

AVOID this hotel!!!!!

Posted 13-Aug-2016
In simple words it was terrible in all aspects!! Staff doesn't care about you, simply they got plenty coming there for some reason ! Check in was chaotic, room is not ready even after 3pm, luggage does not get delivered to your room immediately...and on ... Rooms are not even 3 star quality!! They are big and that's it. The hotel itself look stunning outside but as you walk in, it's very average. If you are going there to have a nice view make sure you get a room above 8th floor, which seemed impossible for us! So we got a concrete view instead of sea or city view! When we requested one with a view, check in person became rude and then I spoke to the manager, who was another cold hearted man. Then I lodged a complaint for which the director responded and offered a 100 euro voucher to be spent at the hotel. I did not want it but when I checked out they didn't charge me for the 49 euros I spent in the restaurant...they also sent us a "sorry note" to our room, believe me the lady who brought us that note had plenty of them on her tray, so obviously there were a plenty of customers who were unhappy!! Not acceptable.. They should lift their game and can not take their customers for granted!! There are plenty of nice hotels in BCN, so why you wanna go to this place?? We stayed 3 nights in a different hotel, and we were really happy! W staff ruined our trip and I will never ever stay in they hotel even for free.. I mean it!! My advise DON'T GO THERE!!!!
5out of 5
by A verified traveller

Lukseriøst

Posted 12-Aug-2016
Fantastisk opplevelse! Definitivt et av de fineste hotellene jeg har vært på. Vi hadde "fabolous" rom på 17 etasje med et sinnsykt utsikt. Anbefales virkelig!
5out of 5
by A verified traveller from london

Best hotel I've stayed at

Posted 12-Aug-2016
Booked 3 nights at the W in Barcelona to celebrate my girlfriends birthday. It's an awesome place, fabulous location with a private beach and spectacular views. It was so nice we actually spent more time in the hotel and less seeing the wonderful city! Staff were superb and all round an amazing experience
5out of 5
by A verified traveller

lyxhotell på stranden med egen strand. Lugn omgivn

Posted 09-Aug-2016
vi bodde en vecka på hotellet. Varannan kväll stod det gratis snacks fr room-service på rummet: ostbricka,makarons och tårta. Jag hade meddelat att jag fyllde 60 vid incheckning. Fantastiskt!
4out of 5
by A verified traveller

Nice hotel. Great views from even numbered rooms.

Posted 08-Aug-2016
Pros: Very comfortable beds. Freindly staff. Safe environment
Cons: Have rooms ready for check in at the advertised time of 3:00pm
Location: Great beach and good cab service to anywhere in town.
Some difficulty checking in. Room was not ready until 5:30pm. For 600+ Euros, I felt I should get the maximum time in my room.
2out of 5
by A verified traveller

Cool hotel

Posted 04-Aug-2016
Very busy, not enough sun loungers for all guests. Rooms a bit tired and tatty shower didn't work. Wifi slow. The hotel can't cope under pressure. Would go again once revamped rooms and less busy.