Staff are NOT FRIENDLY, We are NOT welcome!!! We booked this hotel because of the good review and good rating. We understand that we are 45mins early from Check-in time, but a welcoming greetings and a proper guest service explanation as to why we can't do early check in would be a better way to do it, rather than saying NO you cant check in and shake your head and roll your eyes on us. We are a large group coming from a long flight, we dont need to be treated like this, we are also a frequent traveller and this is our worst experience with customer service and we are very very disappointed with this experience. And ALSO, there are signs and posters posted infront that says Early Check-in and i would say don't put your ads that way its a lie. So so disappointed!!!