3* room (at best) in a 4* hotel
This was supposed to be a treat for me and my teenage children, but instead it was a let down. I booked a comfort room with three beds and expected walk into it and say “how marvellous!”. Instead, we were all dismayed. The lobby promises so much, but our room on the 4th floor was poor:
Sparse, characterless room. No artwork, no menu, no information or welcome material of any sort. We didn’t find the minibar until the second day. (Told to download QR code for more info.)
Complimentary tea offering – there are community centres in Rotherham who would baulk at presenting this to visitors. Dodgy looking kettle, a few teabags on a tray and some water bottles all sat on a horrible small table.
Barely any natural light. (You can’t go out on to the balcony because the window only opens 10cm for health and safety reasons.)
Low-res, low-quality TV.
My son’s bed was a glorified truckle bed with dusty wheels just behind the pillow (no headboard) which is not what I expected. I don’t think the photos provided on Expedia make this clear.
The bathroom door was made of glass with no closing mechanism. Odd array of comp products.
There are many more negatives, but there were some positives I should acknowledge! It's clean, breakfast was very good, comfortable mattresses, more than pleasant roof top bar, Gabi and Jose at reception were helpful.
Still, not worth the money. I feel at least €500 out of pocket. Wish I'd booked somewhere else instead.