Exterior

Reviews of El Sant Cugat

4 out of 5
El Sant Cugat
Calle Cesar Martinell, 2, Sant Cugat del Valles

Reviews

8.8

Excellent

Rating 10 - Excellent. 165 out of 319 reviews" "
Rating 8 - Good. 120 out of 319 reviews" "
Rating 6 - Okay. 24 out of 319 reviews" "
Rating 4 - Poor. 8 out of 319 reviews" "
Rating 2 - Terrible. 2 out of 319 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Marion

Liked: Cleanliness, amenities, property conditions & facilities
Very good location in the center of Sant Cugat, this hotel offers modern design rooms and good breakfast. I was just a bit disappointed by one of the staff member and it is missing free coffee in the room (for this 4-star standing).
Stayed 2 nights in Mar 2024
Response from Sonia on 27 Mar 2024
Dear MarionThank. we are constantly striving to improve out guests' experience, and your feedback is invaluable in helping us achieve that goal. We hope to have the pleasure of welcoming you back soon.

8/10 Good

Jon, Sausalito

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 3 nights in Mar 2024
Response from Sonia on 13 Mar 2024
Dear JonThank you for choosing us and taking your time to leave us a review of your stay with us.We hope to welcome you again.

10/10 Excellent

Jacqueline

Stayed 1 night in Jan 2024
Response from Sonia on 6 Mar 2024
Dear Jacqueline,Thank. we are constantly striving to improve out guests' experience, and your feedback is invaluable in helping us achieve that goal. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

brandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our 3 night stay at the El Sant Cugat. The location is wonderful. We enjoyed wandering the streets of Sant Cugat. We also liked the proximity of the train station to get into Barcelona. The hotel room was clean and comfortable.
Stayed 3 nights in May 2023

10/10 Excellent

Anna Daniella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2023

10/10 Excellent

Sergio, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Mazen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional staff. Friendly and welcoming.
Stayed 7 nights in Mar 2023

10/10 Excellent

donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023

10/10 Excellent

MAGDALENO, CLIFTON

10/10 Excellent

binyamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022

6/10 Okay

khaled

Travelled with family
Liked: Cleanliness
The front desk area under construction not convenient at all should have mentioned that in review to warn guests
Stayed 4 nights in Jul 2022

8/10 Good

HARUNA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2022

10/10 Excellent

Reinaldo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Satoshi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Emily

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only place I will stay in SC
I go to Sant Cugat a few times a year because my daughter in in university there. This is the perfect spot to stay while in Sant Cugat. It is in the middle of everything. The service is wonderful as are their food Ana beverage offerings. I would not stay anywhere else.
Stayed 2 nights in Nov 2021

10/10 Excellent

Pablo

Stayed 1 night in Jan 2022

8/10 Good

Vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with great situation
We had a good stay at Hotel Sant Cugat, thanks to the ideal situation close to the city center. The room had a great view of the monastery, was clean and comfortable. Our children’s room however had some issue with the thermostat which could not be set properly. Also, an area of improvement would be the breakfast, which lacks of choice and variety. Overall a good address and we would go back if we stay in this city.
Stayed 4 nights in Dec 2021

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good staff. Breakfast was ok in comparison to Spanish standards. Will be back
Stayed 6 nights in Oct 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with good service.
Good hotel with good service.
Stayed 2 nights in Aug 2021

10/10 Excellent

DVIJAL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe hotel to stay in.
This hotel has put in place very good parameters to keep guest safe. Everything has been considered
Stayed 3 nights in Nov 2020

10/10 Excellent

elliott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Very pleasant room and nice location
Stayed 2 nights in Nov 2020

8/10 Good

GDF, Champaign, IL, USA

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally located for walking tours of Old Town Sant Cugat and the Monastery; convenient parking garage. Hotel is 5 floors of atrium-style construction and can get a bit noisy at night. Excellent front-desk staff.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Maireddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
The stay wasn’t too bad but could do with some improvements! The kettle in the room was broken, therefore couldn’t make any hot drinks. I reported it to staff but to no avail. Room service staff would knock 2-3 times of me telling them to come back - maybe it’s different members of staff; it became frustrating. On the last day I was to check out before noon - room service were knocking at 10am. I was hoping they’d be aware that I’ll be checking out in an hour. In room food service was inedible, it arrived within 10mins of placing the order which I thought was pretty quick to have prepared the meal. It was cold, the salmon appeared under prepared. I called room service and I was told nothing could be done. I left the uneaten food outside my room that night. Overall pleasant staff but need to be more welcoming and attentive.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel hit every note in tune! The staff was superb, and the hotel offered large rooms, comfy beds, and well designed functional interior design. Great place to chill outside Barcelona
Stayed 2 nights in Aug 2019
Response from Gerard Toribio on 14 Aug 2019
Good afternoon,‎ I would like to tell you that your opinion is very important to us. Thank you! Kind Regards,

8/10 Good

ISABEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019
Response from recepcion on 13 Jun 2019
Buenos días, Muchas gracias por el tiempo dedicado a valorarnos. Esperamos volver a verle pronto. Gracias y saludos

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Departamento de Recepción on 12 May 2019
Buenas tardes, Muchas gracias por su valoración tan positiva. Estamos muy contentos de que su estancia haya sido tan favorable. Esperamos poder alojarle de nuevo en el hotel muy pronto. Reciba un cordial saludo.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sant cugats
Very good area lots of bars and shop close by. Stayed 3 nights there with my son
Stayed 3 nights in Mar 2019
Response from XG on 29 Mar 2019
Thanks a lot!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2019
Response from XG on 31 Mar 2019
:D

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When to visit my son at Esade University Sant Cugat, and the hotel was very close to the campus. Great location, close to everything. Staff very friendly. Comfortable and spacious room. The restaurant is okay. What I didn't like were the pillows, too hard...
Stayed 1 night in Jan 2019
Response from Front Desk Department on 10 Feb 2019
Thank you so much for took your time to punctuate the hotel and its service, we really appreciate it and we will continue improving for providing a quality service.

8/10 Good

Verified traveller

Stayed 1 night in Jan 2019
Response from Front Office Department on 27 Jan 2019
Thank you so much for took your time to punctuate the hotel and its service, we really appreciate it and we will continue improving for providing a quality service.

10/10 Excellent

Russell

Clean modern hotel, convenient for the centre of sant cugat.
Stayed 2 nights in Nov 2018
Response from Front Desk Department on 25 Nov 2018
Thank you so much for took your time to punctuate the hotel and its service, we really appreciate it and we will continue improving for providing a quality service.

8/10 Good

edmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018
Response from Front Desk Department on 25 Nov 2018
Thank you so much for took your time to punctuate the hotel and its service, we really appreciate it and we will continue improving for providing a quality service.

6/10 Okay

Mary

Liked: Cleanliness, room comfort
Breakfast was very confusing, asks for a cup of tea, was told by an unpleasant girl/female that it would cost 17 euros. So didn't have breakfast for 3 days. She didn't appear to be very well trained in customer service. One of the ladies cleaning my room was completely the obvious, friendly, polite, and very polite, she also left my room spotless.
Stayed 3 nights in Nov 2018
Response from Front Office on 2 Jan 2019
We are very sorry that you had a bad experience with us, and we thank you for your comments because they help us improve everyday. We really hope to have you back at the hotel someday. Best regards.

4/10 Poor

Juan

Liked: Cleanliness
Disliked: Room comfort
Not good
The internet is extremely bad. With the technology today a hotel without good internet is unacceptable. It is very difficult to remove soap with the filtered water they have. It took almost one hour to shower. The air conditioning does not work properly
Stayed 1 night in Sep 2018
Response from Sonia Morera on 1 Oct 2018
Dear Sir . My team and I are very surprised about your comments. We are very sorry that your stay in our hotel was as you describe. I would be very grateful If you could contact me by email to smorera@hotel-santcugat.com in order to know in which room was hosted because all these inconveniences are not frecuent although they are unacceptable. We have very good comments about our wifi internet connection because it is often very fast . Please, I would really appreciate if you could tell me more about the incident with your computer , mobile or tablet. I also would be very grateful If you could give me more information about the inconvenience with the water and conditioning air. Thank you for your attention.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I liked the area it eas located in and the cleanliness. Everything was nice about it!
Stayed 2 nights in Sep 2018
Response from Sonia Morera on 1 Oct 2018
Thank you very much for your opinion and to choose us for your stays in Sant Cugat. We really appreciate your positive opinion. It will be a pleasure receive you again.

10/10 Excellent

malcolm, jarrow tyne and wear

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 day visit
2 day visit to see my son who is on a training course at H.P., hotel was great very close to the lovely town
Stayed 2 nights in Sep 2018
Response from Sonia Morera on 1 Oct 2018
Thank you very much for your positive comments . We are pleased to know you enjoyed your stay. We will be pleasured to wellcome you at our hotel again.

10/10 Excellent

Mary, Knoxville, tn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a very clean and quite hotel. Great location for esade University access, as well as close proximity to the monastery.
Stayed 4 nights in Sep 2018
Response from Front Desk Department on 13 Nov 2018
Thank you so much for your kind comments we appreciate it.

6/10 Okay

Bob, kent, England

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel, shame about the staff
Staff were more interested in serving the locals, giving them nuts with their drinks and food. On Sunday hardly any food available in the restaurant.
Stayed 3 nights in Jun 2018

6/10 Okay

Shelley

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Noisy but central
There was a local festival on and the hotel was right next to a music area. The music was full blast til 4am on both nights of our stay which made it hard to sleep. The staff in the bar were unbelievably rude and said they were closed but continued to serve other guests who were Spanish. Luckily we speak fluent Spanish so managed to convince them to serve us too. The hotel was smart and the room was nice.
Stayed 2 nights in Jun 2018
Response from Jorge on 11 Jul 2018
Thank you very much for your comments and We wish come back to the hotel and repeat ta good experience. Best regards.

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel, very good location.
Good hotel, stayed many times, this was the first time I had a problem as we needed to ask four times after checking in to be allocated a twin room (as reserved) as opposed to the double we had been given. We were then moved to another double, then promised that a double would be changed to a twin whilst we were out but it never happened. The next day we complained again and finally we had a twin room.
Stayed 2 nights in Jun 2018
Response from Jorge on 26 Jun 2018
Hello David. Sorry for the problem and I think when you come back you will be stay in the room if you need. See you the next time!! Best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and nice staff. Comfy and large room. Walls are very thin though.
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms, great staff, food could be better.
Stayed 7 nights in May 2018
Response from Recepción/Front Desk on 31 May 2018
¡Gracias por su puntuación! Esperamos que vuelva pronto. Thank you for your rating! Hope to see you soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expected that hotel would be in Barcelona and not many kilometers away from it. We spent time and money getting to Barcelona and the airport.
Stayed 5 nights in Oct 2017
Response from Reception Staff on 5 Dec 2017
Dear Mr. or Mrs., Thank you for your review, it is important to us that our customers express pros and cons about their stay in order to keep improving. We are sorry for the inconvenience you experienced in order to get to the hotel from Barcelona. We hope everything else was adequate and to your liking, so you will choose our hotel next time you visit Barcelona. Kind regards,

10/10 Excellent

Hussein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017