Hello William,Many thanks for your review. We are glad to see you enjoyed your stay despite the incident with the taxi that was finally solved.We'd love to share another positive experience with you in the future! Kindest regardsSantiago HernándezDirector

Hello Andriy,Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you had a great stay and enjoyed your time at our hotel, so we hope to see you back soon again.Kindest regardsSantiago HernándezDirector

Hello PN,Thank you very much for your rating. We are happy to see that we have lived up to your expectations in terms of quality, service and facilities and we hope to see you again soon.Best regardsSantiago HernándezDirector

Hello Peyman,Thank you very much for sending us your rating. We regret that your experience has not been a positive one and since our main concern is to provide a personalized and high quality service, we would like you to send us an email with the inconveniences you had to be able to treat them carefully.We wait for your newsBest regardsSantiago HernándezDirector

Hello Peyman,Thanks for sharing your review. We regret that your experience was not completely positive in our hotel; we do our best every day to give the best service and facilities to our guests.All our rooms have a minibar that is free and that our team restocke every day. There is no coffee facilities in room, but you can take a coffee, tea, or whatever you prefer in our bar or even order it to our room service.Regarding ironing, we do not have irons for security reasons but we do have a laundry service available. We pick up your clothes and give you back during the same day, and we also have an express service if its more suitable for you, both pressing and laundry.We hope that you will give us the opportunity to improve your experience if you decide to return to Barcelona in the future.Kindest regardsSantiago HernándezDirector

Hi Colin,Thank you for writing your review after your stay, we are really pleased you had sucha great time and hope to welcome you again soon!Kindest regardsSantiago HernándezDirector

Hello Rosie,Thank you for sharing your feedback. We appreciate your understanding regarding the ongoing renovations, although we apologize for any inconvenience caused by the noise disturbance during your stay. Your positive outlook on our hotel's future post-renovation is truly encouraging. We are excited about the improvements we're making and look forward to providing a more enjoyable experience for our guests once all renovations are complete.On the other hand we are glad to see you enjoyed our location, pool and varied breakfast.We hope to welcome you back in the future to experience our fully updated facilities. All the bestSantiago HernándezDirector

Hello Javkhlan,Thank you very much for sending us your rating. We regret that your experience has not been a positive one and since our main concern is to provide a personalized and high quality service, we would like you to send us an email with the inconveniences you had to be able to treat them carefully.We wait for your newsBest regardsSantiago HernándezDirector

Hi Brian,I would like to thank you for taking the time to write your valuable comments. We are very pleased to hear your positive feedback regarding our room and staff as well as our terrific views. We hope to welcome you back soon with us at Barcelona Princess.Kindest regardsSantiago HernándezDirector

Hello Chihab,Thank you very much for your rating. We are happy to see that we have lived up to your expectations in terms of quality, service and facilities and we hope to see you again soon.Best regardsSantiago HernándezDirector

Hellol Akerele,Thank you for taking the time to share your feedback with us. We sincerely apologize for the aspects of your stay that did not meet your expectations, and we appreciate your honest assessment.We regret that the toilet in your superior room did not meet your expectations, and we apologize for any disappointment caused. Your comments regarding the staff service are concerning, and we will address the communication issues you experienced when trying to reach the reception. This is not reflective of the level of service we aim to provide, and we are committed to improving in this regard.We hope you will allow us the opportunity to make amends for these shortcomings in the future. If you choose to stay with us again, we are committed to providing you with a much-improved experience.Kindest regardsSantiago HernándezDirector

Hi Aubrey,Thank you for taking the time to leave a review of your recent stay at Barcelona Princess. We appreciate your feedback and are glad to hear that you enjoyed our beautiful property, so we hope to see you back soon again.Kindest regardsSantiago HernándezDirector

Hello Gurpreet,Many thanks for sharing your review. We are delighted to have met your expectations in terms of quality, service and facilities, as this is our main goal.We’d love to share another positive experience with you in the future! Kindest regardsSantiago HernándezDirector

Hi Supin,Thank you very much for sending us your rating. We regret that your experience has not been a positive one and since our main concern is to provide a personalized and high quality service, we would like you to send us an email with the inconveniences you had to be able to treat them carefully.We wait for your newsBest regardsSantiago HernándezDirector

Hello Harry,Many thanks for your feedback.We are truly sorry to hear about your disappointing experience during your recent stay and your concerns have been duly noted. We are currently upgrading and renovating our facilities to give the hotel a more modern and welcoming feel, and thats why our reception was temporarily moved to a different area of the hotel to guarantee our guests comfort, but will be moved to its place of origin shortly.One of our pools was out of order due to this restyling butwe have another pool in the hotel located in 3rd floor that is open all year long so that all our customers can enjoy the pool at any time. We hope we have the chance to meet your expectations in the future and make you have a very different experience.Kindest regardsSantiago HernándezDirector

Hi Nader,Thank you very much for sending us your rating. We regret that your experience has not been a positive one and since our main concern is to provide a personalized and high quality service, we would like you to send us an email with the inconveniences you had to be able to treat them carefully.We wait for your newsBest regardsSantiago HernándezDirector

Hello Kristofer,Thank you very much for sending us your rating. We regret that your experience has not been a positive one and since our main concern is to provide a personalized and high quality service, we would like you to send us an email with the inconveniences you had to be able to treat them carefully.We wait for your newsBest regardsSantiago HernándezDirector

Hello Débora,We appreciate your feedback about your recent experience at our hotel, and we sincerely apologize for the negative aspects you encountered during your stay.Your safety and comfort are our top priorities, and we are deeply concerned to hear that you felt the environment was unsafe and unclean.We pride ourselves on our warm guest service, so it was disappointing to hear we didn’t meet your expectations this time. Thank you for letting us know and be assured we will use your feedback to improve. We hope we have the chance to meet your expectations in the future and make you have a very different experience.Warm regardsSantiago HernándezDirector

Hello TakahiroThank you very much for letting us know your rating. I am glad to see you had a pleasant stay and I would like you to send us an email detailing those aspects that you think can be improved and that would have made an even better stay.We wait for your newsRegardsSantiago HernándezDirector

Hi Harisan,We are thrilled to know that you had such and excellent stay with us, and appreciate your feedback. It will be our pleasure to welcome you again, and we hope that it is very soon!Kindest regardsSantiago HernándezDirector

Hello Samuel,Thank you very much for your rating. We are happy to see that we have lived up to your expectations in terms of quality, service and facilities and we hope to see you again soon.Best regardsSantiago HernándezDirector

Hello Alex,We are pleased to hear you enjoyed your recent stay. Thank you for taking the time to share your experience with fellow travelers. We are currently upgrading and renovating our facilities to give the hotel a more modern and welcoming feel, so if you ever stay with us again I hope you will appreciate this restyling.We hope to see you back soon again.Kindest regardsSantiago HernándezDirector

Hello Claude,Thank you for your lovely review following your recent stay with us!We are delighted to hear how much of a great time you had and we look forward to welcoming you back to Barcelona Princess hotel again in the future.All the bestSantiago HernándezDirector

Hello Jocsan,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your honest review and apologize for any inconvenience you may have experienced.We take great pride in providing clean and comfortable accommodations for our guests, and we're pleased to hear that you found our rooms to be clean. We are currently upgrading and renovating our facilities to give the hotel a more modern and welcoming feel, so if you ever stay with us again I hope you will appreciate this restyling.We apologize for any disappointment you may have experienced with the temperature of the pool water. We have a heated pool, and we apologize for any inconvenience caused by the lack of heating. Rest assured, we will address this issue promptly to ensure that our pool area meets the expectations of our guests.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that reflects our commitment to guest satisfaction.Kindest regardsSantiago HernándezDirector

Hello Joulia,Thank you very much for your rating. We are happy to see that we have lived up to your expectations in terms of quality, service and facilities and we hope to see you again soon.Best regardsSantiago HernándezDirector

Hola Leandro,Muchas gracias por tu puntuación. Nos alegra ver que hemos estado a la altura de tus expectativas en cuando a calidad, servicio e instalaciones y esperamos volver a verte pronto.Un saludoSantiago HernándezDirector

Hello Willian,Thank you very much for your rating. We are happy to see that we have lived up to your expectations in terms of quality, service and facilities and we hope to see you again soon.Best regardsSantiago HernándezDirector

Hello Fernando,Thank you for taking the time to share your feedback about your recent stay. We sincerely apologize for the disappointing experience you had, particularly regarding the ongoing renovations and their impact on the cleanliness of our common areas.We understand that the ongoing renovations may have caused some inconvenience and disruption, and we regret that the common areas were not kept as clean as we would have liked. We are taking steps to address this issue and ensure that our common areas are clean and presentable for all our guests.We kindly request your understanding as we work to improve our property to make it more modern and cooler. We hope that you will give us another chance to demonstrate our commitment to providing excellent hospitality.All my bestSantiago HernándezDirector

Hello Luan,Thank you very much for your rating. We are happy to see that we have lived up to your expectations in terms of quality, service and facilities and we hope to see you again soon.Best regardsSantiago HernándezDirector

Hello Jane,Thanks for contacting us. We are sorry to hear that your stay did not meet your expectations. We take all guest feedback seriously and will use your review to address any areas for improvement, so we would appreciate it if you would detail us in a more concrete way the inconveniences that you had during your stay to be able to treat them carefully.We wait for your newsSantiago HernándezDirector

Hello Justyna,Many thanks for your kind review.Im so glad to see you had such a great time with us and you enjoyed our breathtaking views. I am equally thrilled that you enjoyed our restaurant, finding it to be delicious and that the staff were kind. The teams work hard to exceed our guests' expectations of service and ensure that they have a memorable stay so it's always fulfilling to hear that their efforts are noticed. Ill forward youj review to Mateo, who will be more than glad to read it.We’re hoping to see you back very soon, given the good experience so far.Kindest regardsSantiago HernándezDirector

Hello Stefan,Thank you very much for your rating. We are happy to see that we have lived up to your expectations in terms of quality, service and facilities and we hope to see you again soon.Best regardsSantiago HernándezDirector

Hello Daljit,Thanks for contacting us. We are sorry to hear that your stay did not meet your expectations. We take all guest feedback seriously and will use your review to address any areas for improvement, so we would appreciate it if you would detail us in a more concrete way the inconveniences that you had during your stay to be able to treat them carefully.Kindest regardsSantiago HernándezDirector

Hello Murray,Thank you very much for your rating. We are happy to see that we have lived up to your expectations in terms of quality, service and facilities and we hope to see you again soon.Best regardsSantiago HernándezDirector

Hello Paula,Thank you very much for your rating. We are happy to see that we have lived up to your expectations in terms of quality, service and facilities and we hope to see you again soon.Best regardsSantiago HernándezDirector

Hello Jacek,Thank you very much for your rating. We are happy to see that we have lived up to your expectations in terms of quality, service and facilities and we hope to see you again soon.Best regardsSantiago HernándezDirector

Hello Edwin,Many thanks for your review. We are truly sorry to hear about your disappointing experience during your recent stay, and your concerns regarding the room condition and breakfast have been duly noted. Concerning the closing of the rooftop pool, I inform you that since the summer season has ended we have taken this opportunity to make improvements in our facilities. Anyway we have another pool in the hotel located in 3rd floor that is open all year long so that all our customers can enjoy the pool at any time.We hope you will give us another opportunity in the future to show you how committed we are to seamless, awesome experiences!Kindest regardsSantiago HernándezDirector

Hello Kelsie,Thanks for contacting us. We are sorry to hear that your stay did not meet your expectations. We take all guest feedback seriously and will use your review to address any areas for improvement, so we would appreciate it if you would detail us in a more concrete way the inconveniences that you had during your stay to be able to treat them carefully.Kindest regardsSantiago HernándezDirector

Hi Riccardo,Thank you very much for your rating. We are happy to see that we have lived up to your expectations in terms of quality, service and facilities and we hope to see you again soon.Best regardsSantiago HernándezDirector

Hello EmilyThank you very much for your rating. We are happy to see that we have lived up to your expectations in terms of quality, service and facilities and we hope to see you again soon.Best regardsSantiago HernándezDirector

Hello Dorothée,Many thanks to contact us. We really appreciate your feedback and for taking the time to let us know how we did. We hope for another opportunity to serve you! Best regardsSantiago HernándezDirector

Hello Joginder,Thanks for contacting us.It's wonderful to know that you enjoyed your stay with us, and we hope to have an opportunity to welcome you again soon.All the bestSantiago HernándezDirector

Hello Muneer,Many thanks for letting us know your concerns.We are saddened to hear that your visit fell below expectations. We are sincerely sorry that we were not able to accommodate to make your experience better during your stay. Your room had sea view, but depending on the room orientation this view may not be the same from all rooms. We would have moved you to a different room if we had not been fully booked, as customer satisfaction is our main goal.We hope we have the chance to meet your expectations in the future and make you have a very different experience.Befst regardsSantiago HernándezDirector

Hi J.A.W,Thank you very much for your rating. We are happy to see that we have lived up to your expectations in terms of quality, service and facilities and we hope to see you again soon.Best regardsSantiago HernándezDirector

Hola Esther,Muchas gracias por hacernos llegar tu puntuación. Me alegra que hayas tenido una estancia agradable y me gustaría que nos enviaras un mail detallando aquellos aspectos que crees que se pueden mejorar y que hubieran hecho que tu estancia hubiera sido de más calidad.Esperamos tus noticiasSaludosSantiago HernándezDirector

Hello Sean,Thank you very much for letting us know your rating. I am glad to see you had a pleasant stay and I would like you to send us an email detailing those aspects that you think can be improved and that would have made an even better stay.We wait for your newsRegardsSantiago HernándezDirector

Hello Mikhail,Thank you very much for your rating. We are happy to see that we have lived up to your expectations in terms of quality, service and facilities and we hope to see you again soon.Best regardsSantiago HernándezDirector

Hi Johnny,Thank you very much for your rating. We are happy to see that we have lived up to your expectations in terms of quality, service and facilities and we hope to see you again soon.Best regardsSantiago HernándezDirecto

Hello Fred,Thank you for your lovely review following your recent stay with us!We are delighted to hear how much of a great time you had and we look forward to welcoming you back to Barcelona Princess hotel again in the future.Kindest regardsSantiago HernándezDirector

Hi Banita,Many thanks for your kind review.Im so pleased to see your overall experience was a great one, but I m disappointed to read that some of staff interactions did not meet your expectations and you weren’t made to feel special. We endeavor to make all of our guests as welcome and at home as we can and I am sorry we did not deliver this on this occasion. We hope to have the opportunity to welcome you back in the future to provide you with a better experience.Best regardsSantiago HernándezDirector