Lobby

Reviews of Hesperia Presidente

4 out of 5
Hesperia Presidente
Avinguda Diagonal 570, Barcelona

Reviews

8.8

Excellent

Rating 10 - Excellent. 478 out of 1000 reviews" "
Rating 8 - Good. 410 out of 1000 reviews" "
Rating 6 - Okay. 79 out of 1000 reviews" "
Rating 4 - Poor. 22 out of 1000 reviews" "
Rating 2 - Terrible. 11 out of 1000 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time staying here. Friendly, clean modern rooms. Great breakfast. Alec was especially helpful with check in and purchasing train tickets. We give him 5 Stars for customer service. Thank you
Stayed 4 nights in Apr 2024

10/10 Excellent

Athanasios

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a renovation at the lobby and the 1st floor but they did not bother our stay. Everything was great
Stayed 4 nights in Mar 2024
Response from Sergio on 2 Apr 2024
Dear Athanasios ,Thank you for taking the time to share your feedback with us. We're delighted to hear that despite the ongoing renovations in the lobby and the 1st floor, your stay was not affected, and you enjoyed everything about your experience.Ensuring that our guests have a pleasant and undisturbed stay is a top priority for us, and we're glad to know that our efforts to minimize any inconvenience were successful.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another great stay in the future.Warm regards,

4/10 Poor

Lauryn

Travelled with family, Travelled with partner, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Property is under major construction. We were never notified ahead of time, and or compensated. Be sure to call ahead, loud noise, no lobby, poor service.
Stayed 6 nights in Mar 2024
Response from Sergio on 2 Apr 2024
Dear Lauryn,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the ongoing construction during your stay.Your comfort and satisfaction are of utmost importance to us, and we understand that we fell short in this regard.We apologize for any oversight on our part. We take guest feedback seriously and will review our procedures to ensure that guests are properly notified and compensated for any inconvenience caused by construction activities. We are paints and we change the decoration in all hall, only in this area. We appreciate your understanding and patience during this time of improvement. Please know that we are actively working to address the issues you have raised to ensure a better experience for our guests in the future.Warm regards,

8/10 Good

Lauren

Travelled with group
Liked: Staff & service
This place was nice andnso were the staff, but there was no door for the shower/whole bathroom which was not nice.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Lauren, Thank you so much for taking the time to leave us such a wonderful score! We are thrilled to see that you had good experience during your stay at our hotel.Your high score means a lot to us, and it's truly rewarding to know that we were able to meet your expectations and provide you with a fantastic experience.We can't wait to welcome you back for another exceptional stay in the near future!Warm regards,

2/10 Terrible

JOSE, miami

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Outdated hotel under renovation works
Stayed 1 night in Mar 2024
Response from Sergio on 22 Mar 2024
Querido José,Lamentamos antes que nada la impresión que te hayamos podido ofrecer acerca de nuestro hotel. Efectivamente tal como indica estamos haciendo cambios en nuestra decoración para poder mejorar en la modernización de nuestras instalaciones.Atentamente.

8/10 Good

KATHERINE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe neighborhood and nice location. Close to high end shops, Casa Batillo and Casa Mila.
Stayed 3 nights in Mar 2024
Response from Sergio on 13 Mar 2024
Dear Katherine,Thank you for your positive review. We're delighted to hear that you felt safe in our neighborhood and enjoyed our hotel's convenient location, close to high-end shops, Casa Batlló, and Casa Milà.We appreciate your feedback and hope to welcome you back for another enjoyable stay with us in the future.Warm regards,

10/10 Excellent

Lynda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice staff
Stayed 2 nights in Mar 2024
Response from Sergio on 13 Mar 2024
Dear Lynda ,Thank you for your kind words regarding our staff. We're thrilled to hear that you found them to be accommodating and friendly during your stay. Providing exceptional service and ensuring our guests feel welcomed and comfortable is always our top priority.We appreciate your feedback and hope to have the pleasure of hosting you again in the future.Warm regards,

10/10 Excellent

Elaine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to everything, staffs at the front desk are very helpful and they answer all of our questions very detailed, I like the showers and the toilet are separated room, there is a sofa and coffee table, coffee and tea bags were provided, this is very good, we stayed in the premium room. Will stay here again if I come back next time!
Stayed 4 nights in Mar 2024
Response from Sergio on 11 Mar 2024
Dear Elaine,Thank you for sharing your positive experience at our hotel! We're delighted to hear that you found our location to be convenient and that our front desk staff were helpful in addressing all your inquiries in detail.We're pleased to know that you enjoyed the amenities in our premium room, such as the separate shower and toilet rooms, as well as the provided coffee and tea facilities. It's wonderful to hear that you found these features to be very good.We look forward to welcoming you back on your next visit to the area! If there's anything specific you'd like us to arrange for your next stay, please feel free to reach out.Warm regards,

8/10 Good

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful area
Stayed 5 nights in Feb 2024
Response from Sergio on 13 Feb 2024
DearThank you so much for taking the time to leave a review, it's much appreciated! See you hopefully again soon.Sincerely.

10/10 Excellent

Mira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Sergio on 9 Jan 2024
Muchas gracias por su nota

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views!
Great view of the city on the 15th floor! Wonderful customer service. Hotel is in a great location with plenty to do!
Stayed 2 nights in Dec 2023
Response from Sergio on 8 Jan 2024
Muchas gracias

10/10 Excellent

Brenda

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff were wonderful! Esmeralda helped us a number of times, she was always so helpful and pleasant. All of the staff were equally as lovely.
Stayed 3 nights in Nov 2023
Response from Hotel Manager on 17 Nov 2023
Dear Brenda, thank you very much for reviewing your recent stay in our poperty. We are delighted to read your comments. We will pass your comments to them so they can see that a job well done gets ints rewards.We hope to see you again soon on your next visit to Barcelona!Kind regards,

2/10 Terrible

Rohan, New York

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in to one suite . The smell there was terrible was burning my eyes : went down to change rooms . They put me in another room . Same strong smell almost like bleach , was actually coming from the wall papers all around the room , same smell in my other partners room as well . Had to leave windows open 24/7 just to get some fresh air in. Also had to go up and down 7 times within 2 days just because keys stopped working .
Stayed 2 nights in Nov 2023
Response from HH Presidente on 17 Nov 2023
Dear Rohan, thank you very much for your feed-back. We are sorry about your experience in the hotel. I will take care personally on this matter to try discover what could have happened because it is very strange that all the rooms you mention had the same issue.Anyhow, thank you very much for your comments.Yours sincerely

6/10 Okay

Daryl

Liked: Staff & service
Stayed 3 nights in Nov 2023
Response from Sergio on 15 Nov 2023
We appreciate your comments that help us improve. We hope to greet you again on your next trip to Barcelona.

10/10 Excellent

Gonzalo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and nice. Do recommend this Hotel.
Stayed 2 nights in Oct 2023
Response from Sergio on 23 Oct 2023
Dear Gonzalo,Thank you for taking the time to review our hotel and giving us 5 stars. We are pleased to hear you enjoyed your stay and we hope to welcome you back again in the future. Kind Regards,

10/10 Excellent

jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Sergio on 9 Oct 2023
Dear JackieThank you so much for taking the time to leave a review, it's much appreciated! See you hopefully again soon.Sincerely.

8/10 Good

Manolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eco friendly hotel
Stayed 3 nights in Sep 2023
Response from Sergio on 5 Oct 2023
Estimado Manolo,Le damos las gracias por haber invertido parte de su tiempo en compartir su experiencia con nosotros en nuestro hotel.Esperamos volver a verle pronto en cualquier de nuestros hoteles de nuestra compañíaSaludos cordiales,

10/10 Excellent

B Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, great location
Stayed 1 night in Sep 2023
Response from Sergio on 3 Oct 2023
Dear Lynn,Thank you for taking the time to review our hotel and giving us 5 stars. We are pleased to hear you enjoyed your stay and we hope to welcome you back again in the future.Kind Regards,

2/10 Terrible

PREJU, new york

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Sergio on 28 Sept 2023
Dear Preju,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Hesperia, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Arkadiy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Friendly staff. Walk distance for more famous place.
Stayed 3 nights in Sep 2023
Response from Sergio on 3 Nov 2023
Dear Arkadiy,Thank you so much for taking the time to leave a review, it's much appreciated! See you hopefully again soon.Sincerely.

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Sergio on 28 Sept 2023
Dear Leigh,Thanks for the awesome review, Dan! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sergio on 13 Sept 2023
Muchas gracias por su puntuación.Un gran saludo.

10/10 Excellent

B Lynn

Stayed 1 night in Sep 2023
Response from Sergio on 13 Sept 2023
Muchas gracias por su puntuación.Un gran saludo.

10/10 Excellent

Craig

Stayed 1 night in Jul 2023
Response from Hotel Hesperia Presidente on 9 Aug 2023
Dear Craig, thank you very much for staying with us and for sharing your review. We are delighted for the magnificent score you are giving to us!We hope to welcoming you again soon on your next visit to Barcelona!Sincerely,

10/10 Excellent

Emiliano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were professional, helpful, friendly and help make your stay memorable.
Stayed 2 nights in Jul 2023
Response from Hotel Hesperia Presidente on 1 Aug 2023
Dear Emiliano, thank you very much for reviewing your recent stay in our property. We are very pleased to see that you enjoyed your stay in our hotel. We will pass your comments to all our staff so they can see that the job well done gets its rewards.We hope to welcoming you again soon on your next visit to Barcelona.Sincerely,

10/10 Excellent

Blanca

Stayed 1 night in Jul 2023
Response from Sergio on 21 Aug 2023
Muchas gracias por su puntuciaón

10/10 Excellent

Marc, pelham

Stayed 2 nights in Jul 2023
Response from Sergio on 21 Aug 2023
Muchas gracias por sus puntuación

8/10 Good

jules

Stayed 6 nights in Jul 2023
Response from HH Presidente on 4 Aug 2023
Dear Jules, thank you very much for reviewing your stay in our property. We work very hard to try to satisfy our guests' needs.We hope to welcoming you again soon on your next visit to Barcelona.Sincerely,

10/10 Excellent

Pui Ki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Sergio on 17 Jul 2023
Dear Pui,You cannot imagine how satisfied we feel after reading your lovely review! This is the way we like our guest feels! Our highest pride is the staff. We love dealing with people and we always try to be in a good mood. The best of that is that spreads to anyone who is around. We all are very happy to learn that we were contributing to make your stay memorable!!!Thank you again for that great review! Warm regards

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Sergio on 12 Jul 2023
Muchísimas gracias Lisa

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Sergio on 4 Sept 2023
Dear Elaine,Thank you so much for taking the time to leave a review, it's much appreciated! See you hopefully again soon.Sincerely.

6/10 Okay

Jun

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Sergio on 29 Jun 2023
Gracias por su tiempo.Un saludo.

6/10 Okay

Ahmad

Liked: Property conditions & facilities, room comfort
Great location. The hotel has great potential
The shower door was not tight enough because the water would leak out into the hallway once you used the jets. The elevator did not have card access and so anyone could easily access the rooms. The front staff were ok. Location was great
Stayed 2 nights in May 2023
Response from Sergio on 7 Jun 2023
Dear Ahmad,Thank you for contacting us. Our team always do their best to serve customers fairly but I'm sorry that on recent occasions you feel you were not served when you should have been We hope to receive you again and give you a better experience.Sincerely,

10/10 Excellent

albino

Liked: Staff & service, property conditions & facilities
Excellent location
Stayed 1 night in May 2023
Response from General Manager on 10 May 2023
Dear Albino, thank you very much for reviewing your recent stay in our property.We are delighted for the magnificient score you are giving to us and we are also glad that our location has met your expectations.We hope to welcoming you again soon on your next visit to Barcelona!Sincerely,

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, room was big , comfortable and nice. It had everything we needed , plenty of towels, water and coffee kettle and tea. Nice touches for guests, cold water and snacks in lobby. All the staff was very helpful. Alex was amazing, super friendly and helpful, very happy with his service and attentiveness.
Stayed 4 nights in May 2023
Response from Sergio on 8 May 2023
Dear Teresa,Thank you so much for your kind words, Jane. We really appreciate you taking the time out to share your experience with us—and we agree, Alex is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!

10/10 Excellent

Jack

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, near all shops and restaurants for fine dining.
Stayed 2 nights in May 2023
Response from Sergio on 16 May 2023
Dear Jack,Thank you for taking the time to review our hotel and giving us 5 stars. We are pleased to hear you enjoyed your stay and we hope to welcome you back again in the future.Kind Regards,

10/10 Excellent

Lewis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Hotel Hesperia Presidente on 7 Apr 2023
Dear Lewis, thank you very much for reviewing your recent stay in our property. We are delighted for the magnificient score you are giving to us!We hope to welcoming you again soon on your next visit to Barcelona.Sincerely,

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The overall experience was amazing. The staff greeted us promptly, friendly and very politely. Property is very clean, modern, room was of comfortable size. Morning breakfast was very tasty.
Stayed 4 nights in Mar 2023
Response from Sergio on 15 Mar 2023
Dear Elena,Thank you very much for choosing the our hotel and for taking the time to share this lovely review with other travellers. It is delightful to learn that you find our hotel excellent and you truly enjoy our attention received from our great staff. Be sure that I'll forward your compliments to all the staff. It has been a lovely pleasure to have you here and it would be delightful to welcome you back on a future visit and offer you again the best of us! Warm regards,

10/10 Excellent

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2023
Response from Sergio on 10 Feb 2023
Dear Audrey,You cannot imagine how satisfied we feel after reading your lovely review! This is the way we like our guest feels! Our highest pride is the staff. We love dealing with people and we always try to be in a good mood. The best of that is that spreads to anyone who is around. We all are very happy to learn that we were contributing to make your stay memorable!!!Thank you again for that great review! Warm regards

10/10 Excellent

Martyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Barcelona break
Great location for exploring the city in a very nice area.
Stayed 3 nights in Feb 2023
Response from Sergio on 10 Feb 2023
Dear Martin,You cannot imagine how satisfied we feel after reading your lovely review! This is the way we like our guest feels! Our highest pride is the staff. We love dealing with people and we always try to be in a good mood. The best of that is that spreads to anyone who is around. We all are very happy to learn that we were contributing to make your stay memorable!!!Thank you again for that great review! Warm regards

8/10 Good

Loreto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Jan 2023
Response from Hotel Hesperia Presidente on 30 Jan 2023
Apreciada Loreto, Muchas gracias por valorar su reciente estancia en nuestra propiedad y por la puntuación otorgada.Esperamos volver a alojarle de nuevo en su próxima visita a Barcelona!Atentamente

10/10 Excellent

Rod

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a clean comfortable hotel in a great location
Response from Sergio on 16 Dec 2022
Dear Rod,Thank you so much for taking the time to leave a review, it's much appreciated! See you hopefully again soon.Sincerely.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Sergio on 7 Dec 2022
Muchas gracias por su puntuación.Atentamente.

10/10 Excellent

Nir

Stayed 2 nights in Oct 2022
Response from Sergio on 31 Oct 2022
Sr. Nir,Muchísimas gracias por sus comentarios, nos llena de alegría.Un saludo.

8/10 Good

Erez

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Sergio on 26 Oct 2022
Dear Erez,We appreciate your comments that help us improve. We hope to greet you again on your next trip to Barcelona.Thanks,

10/10 Excellent

Deborah

Stayed 2 nights in Oct 2022

8/10 Good

Olivia, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to good restaurants, bars and shopping. Felt really safe to walk around and the staff was friendly. It’s slightly dated and could use just a bit of and update with USB ports, carpet and brighter lights but overall it was nice.
Stayed 2 nights in Oct 2022
Response from Hotel Hesperia Presidente on 10 Oct 2022
Dear Olivia, thank you very much for reviewing your recnt stay in our property. We are happy to see that you enjoyed your stay in Barcelona. We are delighted to read that our location was worth it. Regarding your comments about the hotel, we will pass to the department in charge for future investments.We hope to welcoming you again soon on your next visit to the city!Sincerely,

10/10 Excellent

Heriberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in Sep 2022
Response from Sergio on 22 Sept 2022
Thanks¡¡¡¡King regards

10/10 Excellent

kathleen julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022
Response from Sergio on 22 Sept 2022
Thanks ¡¡¡King regards.

10/10 Excellent

Truong

Stayed 3 nights in Sep 2022