Front of property

Reviews of ITC Barcelona by Soho Boutique

2 out of 5
ITC Barcelona by Soho Boutique
Carrer de Pelai 1, Barcelona

Reviews

7.8

Good

Rating 10 - Excellent. 115 out of 425 reviews" "
Rating 8 - Good. 190 out of 425 reviews" "
Rating 6 - Okay. 66 out of 425 reviews" "
Rating 4 - Poor. 34 out of 425 reviews" "
Rating 2 - Terrible. 20 out of 425 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

marcos

Travelled with partner
great location
Stayed 4 nights in Oct 2023

6/10 Okay

Shirlinda

Travelled with group
Liked: Cleanliness, staff & service
near everything
Stayed 3 nights in Sep 2023

4/10 Poor

Guylaine

Disliked: Cleanliness, property conditions & facilities
Great location and building exterior is vety nice. The room was disappointing because it is very small and no chairs. Needs to be revamped. It has great potential.
Stayed 4 nights in Sep 2023

4/10 Poor

Martin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Excellent location and very friendly and helpful staff but images online were very misleading. Wasn't nothing close to what we had expected when we made our reservation. We were a little disappointed!
Stayed 3 nights in Sep 2023

6/10 Okay

Marcela

Travelled with partner
Staff very friendly and helpful But room had no garbage can and the air conditioner didn’t work
Stayed 1 night in Aug 2023

2/10 Terrible

Mohammed Farouk

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The person checking us in was unfriendly and unhelpul. The lamp was broken. The bath tub dirty. The safe did not work. We were charged E33 for some tax. But this was not mentioned in our purchase. Surprise. On the last night another guest was given the key to our room. He opened our door. My wife and I were scared. He seemed to be drunk. The front desk was very blasé about it. When checking out no one was at the desk. The sign said back in 5 minutes. Waited 40 monutes. No one showed or answered the phone. We almost missed our flight. Unbelievablely bad service and lack of care for customer.
Stayed 4 nights in Aug 2023

4/10 Poor

Maysin, Orlando

Travelled with family
Disliked: Staff & service, property conditions & facilities
Air conditioner wasn’t working. Everyone was complaining. Good thing at night there was a little breeze and they gave us the key to open the windows and gave us a fan, but as the weather gets hotter I would not want to stay here.
Stayed 2 nights in Jun 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
Stayed 4 nights in Mar 2023

10/10 Excellent

Maite

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

6/10 Okay

Arturo

Travelled with family
Liked: Cleanliness, staff & service
The location is excellent.

2/10 Terrible

Carol

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only good thing about this hotel is the location. Nothing else is good.

10/10 Excellent

Mila

Stayed 3 nights in Oct 2022

4/10 Poor

Ori

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The AC was bad and the window couldn’t be open
Stayed 1 night in Oct 2022

4/10 Poor

Lester

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Oct 2022

4/10 Poor

Leonardo

Stayed 2 nights in Sep 2022

10/10 Excellent

Mounir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Sep 2022

4/10 Poor

Brett

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is right downtown near Plaza Cataluna
Stayed 8 nights in Aug 2022

2/10 Terrible

giuseppe

Stayed 5 nights in Aug 2022

6/10 Okay

Nancy, Leipzig

Travelled with family
Disliked: Property conditions & facilities
Likes: location; Dislikes: old & worn, saggy floors, ineffective air conditioning, some days there was no hot water, unknowledgeable staff.
Stayed 4 nights in Aug 2022

10/10 Excellent

Larisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.Couple of times elevator was out of service!
Stayed 3 nights in Jul 2022

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay before heading home. It was 2 minutes from the Ramblas, so shopping, restaurants and the hop on-off bus were right outside the door more or less. Staff was very friendly and helpful. Would recommend this hotel
Stayed 2 nights in Jun 2022

8/10 Good

Ali

Stayed 1 night in Jul 2022

6/10 Okay

Roland

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Air conditioning either did not work or was limited. Asked them to fix it, but still 28 degrees C. Since windows don’t open, it was impossible to sleep. Moved to another location for 3rd night.
Stayed 2 nights in Jul 2022

10/10 Excellent

James

Stayed 2 nights in Jul 2022

2/10 Terrible

George

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

8/10 Good

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab building with querky shaped rooms. Staff friendly and room clean beds made everyday. Excellent location.
Stayed 3 nights in Feb 2022

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
The room was comfortable, clean and location was very central. It's on a busy road and my room was overlooking the road, so there was traffic noise. But that would be expected. I would recommend for sure
Stayed 1 night in Feb 2022

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Good value in an excellent location!
Stayed 1 night in Feb 2022

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Near university metro and plaza about as centrally located as you can get.
Stayed 2 nights in Nov 2021

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central and good value
Stayed 1 night in Sep 2021

10/10 Excellent

Erika

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location! Lots of restaurants, cafe, walking distance to almost every site seeing. A block away from the famous La Rambla. Amazing staff very clean. Yes it has ac ! And free wifi. Staff is very helpful through every question we had. Cable was included and I would definitely love to come back to this hotel !!
Stayed 7 nights in Sep 2021

10/10 Excellent

DANIEL

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2021

6/10 Okay

Len

Travelled with partner
Liked: Cleanliness, staff & service
Location was very noisey. The room was very small and had no air conditioning.
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonito hotel y habitación cómoda, con todas las amenidades, el staff muy agradable. Un excelente lugar para aquellas personas que quieran explorar Barcelona (La Rambla, Barrio Gótico, Plaza Catalunya, etc. La comida no puede faltar, el lugar está muy cerca de diferentes sitios para comer. Realmente volvería a este hotel!!
Stayed 3 nights in Jul 2021

8/10 Good

Vehbi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Central Hotel
Location very good , metro right outside the hotel, clean, room was not big but bed was comfy, breakfast ok.Overall very good for that price and will go back if go to Barcelona again.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Great location in half hour bus from airport. Although the room is a little bit of small but cozy and clean. fair price.
Stayed 1 night in Dec 2019

10/10 Excellent

abdelbaset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place to stay. Near of everything you need
Stayed 4 nights in Nov 2019

8/10 Good

Birgit

Stayed 3 nights in Sep 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Location is excellent. Towels and bedding covers are terrible. Shower space was very small and inconvenient. Air conditioner did not work well.
Stayed 7 nights in Sep 2019

8/10 Good

oz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location,
Wonderful, the only negative thing is the elevator so slow. And you don’t have hot water in the rooms But overall it was very very good.
Stayed 5 nights in Sep 2019

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in great location
Super-friendly staff can speak 5 or more languages very well. Rooms are clean and always tidied daily. Great area of the city- short walk to Las Ramblas and the hotel is right next to the Universitat metro stop. I'd rate this higher, but the elevator being broken was a real drag. It is zero fun dragging luggage (and ourselves after a long day exploring) up three flights. They say this is a rare occurrence, and maybe it is, but it was an issue for the last 4 days of our stay with no apparent repairs soon. Also The WiFi is pretty slow and I gave up and used my cell data on at least one night. Not a big issue for me bc it prevented me from doing some work, which is the point of vacation.
Stayed 4 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT GO HERE!!!
This is a 2-star hotel and it shows at every step of the way!!! We were given a room on the 4th floor, and the only elevator was out of order for the two days we stayed. We requested a room on the lower floor, but the reception did nothing! With our back problems, it was a horrible experience!!! The TV/cable was not working and they did NOTHING to fix it. On top of that, the cleaners came to clean at 5 PM, not during the morning/afternoon hours like most decent hotels!! So, at the end of the day, we had to return to unclean rooms. Whatever complaints we had fell into deaf ears, as the reception people DID NOTHING OTHER THAN SAY THAT THEY ARE SORRY!!!
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
400 meters from city centre. Very quiet. Metro outside door. Very reasonable. Walking distance from every thing. Beside shopping street.
Stayed 9 nights in Jul 2019

10/10 Excellent

Yoani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Great city centre location and a metro station right outside. Breakfast starts a bit late at 07:30 for those staying for business reasons
Stayed 3 nights in May 2019

8/10 Good

Arthur, T.O

Liked: Cleanliness, staff & service, room comfort
Cozy and great location.
Overall hotel was great. Room clean but small. Location excellent! In the middle of everything and walking distance to most attractions. I would go back and stay at the same hotel.
Stayed 6 nights in Apr 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean not professional and without electricity
They had a problem with electricity at 7.00 pm and they did not have even emergency lightning at the stairs. Everything was dark almost an hour. To go dowstairs with your cellular light is not the best way to go out from the hotel.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! My mom and I had a quick check-in and check-out. The entire stay was quiet and nice. Very clean as well.
Stayed 5 nights in Mar 2019