THE BEST SERVICE EVER!!!
Posted 23 Apr 2017
The hotel is beautiful, recently renovated and nicely situated near restaurants and the Center of City. But to note, the hotel staff is what made this hotel beyond extraordinary!! From Issac at the front desk who walked us up to our room, pointing out relevant information, to the concierge, to the lobby bar and ALL the wait staff- you just can not get better in genuine customer service. Coming from a hospitality background myself, I am often disappointed at 5 star properties that can't stand behind their stars; at this property, the stars are the staff. Thanks for making a family holiday exactly what we needed:)
Comment from Hotel Management
03-May-2017 by Fairmont Rey Juan Carlos I, Hotel Management
We very much appreciate your comments regarding your stay at the Fairmont Rey Juan Carlos I Barcelona.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
We are glad you had such an amazing stay in our hotel and that we were able to provide you the best customer attention combined with professional services. The satisfaction of our guests is our most desired result!
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.