The Staff was very nice and helpful. They speak English, provided useful local information. Ana, Carlos and others helped us a lot.
There is a safe box in the room; no refrigerator but a big one in the lobby,;no laundry but there is one about 3 minutes away (12 Euros per small load).
Hotel is in the middle of the center area, which is close to many popular sites. Metra (L3 subway) is 2 minutes away.
Some ATMs are nearby, US debit cards work fine and is cheaper (5 euro fee) than currency exchange.