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Reviews of Mercure Angouleme Hotel de France

4 out of 5
Mercure Angouleme Hotel de France
1 Place Des Halles Centrales, Angouleme, Charente

Reviews

9.0

Wonderful

Rating 10 - Excellent. 169 out of 307 reviews" "
Rating 8 - Good. 107 out of 307 reviews" "
Rating 6 - Okay. 20 out of 307 reviews" "
Rating 4 - Poor. 9 out of 307 reviews" "
Rating 2 - Terrible. 2 out of 307 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Rauan, addison

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location. Good restaurant. But room had not been cleaned very well before we arrived. Most of staff friendly and helpful. But, elevator to parking wasn’t working when we left and we weren’t offered any assistance with our bags.
Stayed 4 nights in Nov 2023

8/10 Good

Michael

Stayed 1 night in Nov 2023

10/10 Excellent

William

Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Stayed 1 night in Jul 2023

10/10 Excellent

Malcolm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old building, great staff, a must-visit town,
Stayed 2 nights in Aug 2023

10/10 Excellent

chris

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023

10/10 Excellent

kay

Business traveller
loved the location. The staff was very helpful in everything. If my travels take me to the area again, I would definitely stay there again!
Stayed 1 night in Jun 2023

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

nicholas

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

John

Stayed 1 night in Dec 2022

10/10 Excellent

Jacqueline

Stayed 1 night in Jul 2022

4/10 Poor

Harald

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Their classic/standard rooms are overpriced
The first impression when entering the hotel is great. All common areas are what you expect from a 4 star hotel. But when we got to our room it felt like we had entered a different hotel. It was like an Ibis Budget. There was not even an armchair, just a plastic thing next to the small desk. Despite plenty of space in the room. The advertised ‘city view’ was in fact a view of the backyard with the ducts and AC units of the restaurant. All of this despite paying €20 more that their own advertised rate. All in all a disappointing experience. A shame because much of the place as well as the location are excellent
Stayed 2 nights in Jul 2022

10/10 Excellent

Margot

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two courtyards were perfect for gathering with our friends and the town square area was beautiful and quaint. My grandparents had their wedding reception in one of the courtyards in 1919. First time I have actually stood there! The staff was helpful and friendly.
Stayed 1 night in Jul 2022

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Nancy

Stayed 1 night in May 2022

8/10 Good

Nathalie

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Très agréable séjour, avec un staff très accueillant. Nous reviendront! Merci
Stayed 6 nights in Dec 2021

8/10 Good

Rachel, Aberdeen

Travelled with family
Liked: Cleanliness, staff & service
Beautiful building in an excellent area. Decor in the communal areas is tasteful and modern but in keeping with the property. Bedroom decor is very dated but beds were comfortable. Breakfast was really good. Staff was friendly apart from guy at breakfast. Would recommend and would stay again.
Stayed 1 night in Nov 2021

8/10 Good

douglas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well Situated
An excellent place to stay when visiting Angouleme. Look forward to next time.
Stayed 3 nights in Sep 2021
Response from Hotel Mercure on 10 Sept 2021
Thank You for your return we are pleased you enjoyed your stay in our hotel.

10/10 Excellent

Cyril

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Hotel Mercure on 19 Sept 2021
Bonjour, merci pour votre retour. Nous serions ravis de vous recevoir lors de votre prochaine escale à Angoulême.

8/10 Good

Cécile

Stayed 1 night in Jul 2021

10/10 Excellent

Dawn, Uk

Liked: Cleanliness, staff & service
Excellent location in old town. Room bit small but clean
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so impressed by this hotel. The staff were so friendly and our room was excellent. We will be staying there again and recommending it to others.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are so impressed we travelled with our dog. The staff were really friendly. The restaurant let us take the dog with us and the food was really lovely the rooms are spacious and clean
Stayed 1 night in Oct 2019

10/10 Excellent

Lord Neville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for eating out
Hotel is right in the middle of the restaurant area of the old town. The staff extreemly helpful, especially as our SUV wouldn't fit in the carpark entrance (so we used the exit).
Stayed 1 night in Oct 2019

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to visit and close to local market, shops and restaurants
Stayed 2 nights in Aug 2019

6/10 Okay

Christiane

Stayed 6 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking a small problem. Good rooms bright and clean.
Stayed 1 night in Aug 2019

10/10 Excellent

Gilmar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

2/10 Terrible

Ms EJ

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
We were unlucky and stayed in the cheap rooms. Dirty, dated and walls that are paper thin. Staff pleasant but ineffective
Stayed 1 night in Aug 2019

10/10 Excellent

R A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good 4 star hotel matches its rating
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
les halles
Good Mercure hotel, nicely created in an 'older' building, Car parking underneath not the easiest (to go to the exit you have to go through to level two and turn is very tight for bigger cars). Also limited lifts in the building (if you are on the higher up floors this is in the morning with housekeeping and guests using the lifts a bit more time consuming. Breakfast good (and nice outside seating area), location great, close to shopping and bars/restaurants but far enough to not get disturbed by the noises.
Stayed 2 nights in Jun 2019

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable dog friendly hotel
We stayed at this hotel on our way to the ferry with our two dogs. It’s in a lovely central situation near to bars and restaurants. Parking is no problem, the hotel has an underground car park and there are public ones nearby. We arrived on a Sunday and parked for free directly opposite the hotel. Externally the hotel is a lovely old building but inside the rooms are modern and comfortable. To the rear there is a lovely garden with panoramic views and an outside terrace to enjoy a drink. Would stay here again if passing.
Stayed 1 night in Jun 2019

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, simple and well located
A basic but clean hotel with helpful staff. A bit shocked that the drinking glasses provided were plastic and the coffee cups were disposable. Other than that, a very clean hotel with secure parking and nice grounds. It’s central location across from the fresh food markets was a bonus.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Fine for one night
Lobby area was very pleasant and breakfast was good. Staffing at desk was minimal but the man was helpful after he got off the phone. My main complaint was that the rooms themselves seemed cheaply constructed and decorated - for example, my daughter & I could have a conversation at normal volume level even though she was in the next room because there was a crack in the corner. Parking garage is available, but best to have a very small car because the corkscrew exit ramp is very narrow. Garden view from room was pretty.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Staff very friendly.location very good.very close to resteraunts and bar's
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had on site parking and the location was perfect to see the old part of the town.
Stayed 1 night in Mar 2019

10/10 Excellent

nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good time
Good stay en route
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Pretty decent hotel
Small rooms but well appointed and a hotel great location
Stayed 1 night in Aug 2018

10/10 Excellent

Angela, Bath, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop over en route to our destination
In a quiet location but in the centre of the town, an easy walk to the railway station
Stayed 1 night in Jul 2018

10/10 Excellent

Hector, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in the Heart of Angouleme
Incredible location walking distance to so many monuments, sites, restaurant, shopping and the awesome Marche des Halles across the street. If renting a car, they have an underground garage with direct access to guest room floors via lift or stairs. Rooms nicely appointed and friendly staff.
Stayed 3 nights in Jun 2018

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
awesome stsy
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff and ideal situation for city centre
Stayed 1 night in May 2018

6/10 Okay

PewseyBear, Wiltshire

Disliked: Room comfort
Disappointing
OK overall, but VERY thin and hard mattress and below average dinner and breakfast
Stayed 1 night in Apr 2018