Not worth the money
Posted 23-Feb-2016 on Hotels
We were extremely disappointed in this property. It was advertised as luxury and it looked and felt like a budget motel. Extremely run down. One day of our stay, maintenance was taking out old mattresses from some of the rooms and I can't believe anyone was sleeping on them as they were so filthy. The pool bathroom was dirty and without toilet paper consistently. The cleanliness of the room was okay but one day housekeeping hung up dirty towels from the floor rather than provide new ones. The food was mediocre in Chelonia. We were terribly disappointed in how much we had to spend to stay there especially when we walked next door, which was only a bit more in price, and it was gorgeous. The grounds and pool area at Turtle Beach were dated and not well maintained. The cushions on the lounge chairs by both the pool and beach were very dirty and stained. Because there was a mess up with our reservation, the hotel checked us out after the first night. As a result, Elegant sent us a survey and I completed it with similar feedback. Someone called and to their credit, asked what they could do to help. That was appreciated, however, the things that were lacking at this property couldn't be fixed in a day. They sent us champagne which was nice, but it was the last night of our stay after we'd gone out and we were unable to drink it. There are many nicer hotels in this area for the price.