3 outdoor pools, pool umbrellas, pool loungers

Reviews of Sandals Barbados - ALL INCLUSIVE Couples Only

5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 71 out of 162 reviews" "
Rating 8 - Good. 46 out of 162 reviews" "
Rating 6 - Okay. 25 out of 162 reviews" "
Rating 4 - Poor. 11 out of 162 reviews" "
Rating 2 - Terrible. 9 out of 162 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from HP on 26 Mar 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Okay

Cassandra L

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is designed for an older crowd. 40 age group. The staff was just okay not terrible but not great. Butler service was pointless. Dinners close too early. For an all inclusive resort the room service is only available if you upgrade your room and even if you do the room service stops at 11 unless you have a butler room. God forbid you call and need water since they forgot to fill the complimentary mini fridge the entire stay. Food is a 10 though even though the Sushi place serve us raw chicken in our spring rolls. Bars try to close up hours before their scheduled time and make you feel as if you are disturbing them to ask for a drink. Couples massages were amazing. 1 out of 5 days the DJ at the main pool was on point. There’s not a lot of shows or activities. Like I said it’s designed for those who wake up at 7am on vacation and eat dinner at 5pm. No clubs or parties or entertainment on property. Pools are jacuzzis are 24 hours but they shut off all the lights and shut down all bars to deter you from going including underwater safety lights. Plenty of food options and walk up snack places. Pizza shop was amazing. Not somewhere we would return to but it’s a stamp in the passport.
Stayed 4 nights in Jan 2024
Response from HP on 9 Jan 2024
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

8/10 Good

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from HP on 9 Jan 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

2/10 Terrible

Karmen

Stayed 4 nights in Sep 2023
Response from HP on 27 Feb 2024
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience.

6/10 Okay

Colin

Liked: Cleanliness
Good beach and pools, but not much else.
This was not a luxury experience. Overall, quite poor value for money. Very nice grounds, pools and beach. The food was very mediocre, no great meals. The hotel infrastructure has no spare capacity--restaurants are full and you must reserve and sun chairs are impossible to find after 8am. The only point of the butler service is to help you reserve chairs early in the morning. Otherwise, I found my interactions with them kind of exhausting. The staff were generally nice and helpful, but it is a slower paced Caribbean vibe so be patient. I imagine they have a lot of turnover and have to train new staff every week.
Stayed 3 nights in Nov 2023
Response from HP on 11 Dec 2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience.

8/10 Good

Daniel

Stayed 3 nights in Sep 2023
Response from HP on 7 Sept 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Daniel

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The resort is beautiful, the food is excellent & varied but the jewel in the crown is without a doubt the staff. Everybody is friendly beyond belief, helpful and just plain fun. Special mention needs to go to: Makayla of the donut shop with whom we had a wonderful chat sitting outside during a lull in business. Ryan, Ken and Tory at the dive shack who made my first dives after many years worry free. Maxwell of maintenance who dropped everything he was doing to help us with our room door that locked us out. Rhea of the Cafe de Paris who was a picture of efficiency, making crêpes, dispensing pastries, coffees & ice cream nonstop, always agreeable, never flustered. Thanks to all!
Stayed 7 nights in Aug 2023
Response from HP on 16 Aug 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Harrinarine

Stayed 5 nights in Jun 2023
Response from HP on 6 Jul 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Russell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it.
Stayed 7 nights in May 2023
Response from HP on 5 Jun 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is beautiful, staff is friendly (if you don't ask any questions), food is good. Service could be much better for the hotel of that level and price. Bar should have a little more choices.
Stayed 7 nights in May 2023
Response from HP on 1 Jun 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Chandraker

Stayed 3 nights in May 2023
Response from HP on 12 Jun 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Several things didn’t go as planned. The staff was rude a couple of times. The beverages were not always stocked. Had to hunt for outdoor towels almost every day.
Stayed 5 nights in May 2023
Response from HP on 1 Jun 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Terry

Stayed 3 nights in May 2023
Response from HP on 1 Jun 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time at a Sandals resort, and it was fabulous. Plenty of excellent restaurants to choose from for dining, multiple pools with plenty of sunbeds, and a lovely beach area. Jamisha from the wedding team was fantastic and made the whole process of a destination wedding very easy. Highly recommended.
Stayed 14 nights in Apr 2023
Response from HP on 1 May 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Michael, Pleasant Hill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great resort! Read some negative reviews, but we had the best time. Yes, things move slower, but you’re on vacation. Sit back and enjoy this beautiful resort!
Stayed 5 nights in Mar 2023
Response from HP on 20 Mar 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Sam

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Overpriced in comparison with other similar properties.
Stayed 7 nights in Mar 2023
Response from HP on 15 Mar 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 Excellent

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect experience. Thank you to all the staff!
Stayed 4 nights in Feb 2023
Response from HP on 27 Feb 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Sarah

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was amazing. Felt very safe and welcome. If I had a negative, it would be the on site shopping....would of like to of seen more variety of things to buy for children.
Stayed 7 nights in Feb 2023
Response from HP on 22 Feb 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

4/10 Poor

Paul

Disliked: Staff & service, property conditions & facilities
GREAT DISAPPOITMENT!!
Limited by Hotels.com word limit on reviews - I had an essay ready on how bad this place is! I’d just say it’s so bad for the price you pay. Don’t go!! No good service or food or drink. Total waste of money!!!
Stayed 3 nights in Feb 2023
Response from HP on 10 Feb 2023
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay.

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. Clean and friendly staff.
Response from HP on 9 Jan 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Joycelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and reliable. I really appreciate Simone, Natasha, Patricia, James, Tunishia, and so many others were very helpful in showing us around and just making sure that we were accommodated during our stay.
Stayed 4 nights in Dec 2022
Response from HP on 5 Jan 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the swim up rooms! The grounds were beautiful as well!
Response from HP on 3 Jan 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is the most unique thing about this property. Second to them is the variety of amenities, you are never bored. Although the Spa is an additional cost, I recommend you try at least one service with them. We hope to go back some day.
Stayed 5 nights in Oct 2022
Response from Hugo Perez on 1 Nov 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

8/10 Good

Jason

Stayed 7 nights in Oct 2022
Response from HP on 5 Jun 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

SIMONE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sandals was amazing, loved the ambiance, food, amenities and entertainment. Truly a relaxing and carefree hotel.
Stayed 4 nights in Aug 2022
Response from Hugo Perez on 23 Aug 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

10/10 Excellent

Hatherlee, Ludowici

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning resort. Friendly staff. Bartender Sherika and waitress shanicia made it that more memorable and enjoyable by providing excellent customer service. Thank you so much
Stayed 3 nights in Aug 2022
Response from HP on 3 Jan 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

6/10 Okay

Lisa

Stayed 6 nights in Jul 2022
Response from HP on 3 Jan 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

8/10 Good

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around very enjoyable experience, a great place to relax, and pleasant staff. Covid rules a little confusing
Stayed 6 nights in Jul 2022
Response from Hugo Perez on 26 Jul 2022
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sandals Barbados offers just the amount of quiet needed for a relaxing vacation. The room was clean, but not spectacular in terms of pure extravagance (noisy ceiling fan, issues with daily towel replacement, showing a bit of wear) and fell short of what we experienced at the La Toc Sandals in St. Lucia. We loved the quiet of the European pool. Service was okay for the most part but again lacked the energy and attentiveness of a past Sandals trip. That being said, some individuals merit acknowledgement including the shuttle driver Courtney, the young lady who works the bar at the front entrance nightly, and Shamya, our fabulous waitress at the Greenhouse restaurant. Food from Butch's Chophouse, Kimonos, Bombay, Potofino's and The Greenhouse was excellent. The same cannot be said for Neptune's unfortunately, as it was just average. Overall, a fine relaxing vacation, but a bit short of our expectations for a five star resort.
Stayed 7 nights in Jul 2022
Response from Hugo Perez on 15 Jul 2022
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

8/10 Good

Kristen Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2022
Response from HP on 3 Jan 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

2/10 Terrible

Ruben

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Services is horrible they take until 2 hours to service the food , the pool service don't exist and they have dirty our room without service 2 times i want to say that for the price that i paid is horrible
Stayed 5 nights in Jun 2022
Response from Hugo Perez on 14 Jun 2022
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

10/10 Excellent

Byron

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. The food was delicious. We ate in most all the restaurants and had not one complaint. The staff was by far the friendliest of a lot of other place’s we’ve been. I am looking forward to trying other Sandals resorts.
Stayed 7 nights in May 2022
Response from Hugo Perez on 16 May 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Okay

Lynne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was lovely, some good amenities, rooms just ok. Rooms were not cleaned during our stay, beds were made and towels refreshed, mini bar serviced on occasion but that’s it. Sinks, tubs not cleaned during our entire stay. Asked for 3 days for face cloths and hand towels before receiving. With the exception of a few lovely and helpful staff members, service was slow and truculent. We were Club service members and every time we went into the Club Lounge we encountered apathy and attitude, and were made to feel like our asks were putting out the team, for things like dinner reservations, check out clarification, etc (save the last time we went in, for check out - which took forever but the associate was at least helpful - after refusing to check us out initially). Service in restaurants, with a few exceptions, was same. Staff seem disengaged and bothered by guests. In La Parisienne we had a sweet breakfast server who got our order wrong 4 times. We actually were willing to play along and continue to repeat our order because she was one of the few pleasant servers. I also know we are coming out of a pandemic and supply chain issues are abound, but food was mediocre at best, and claims of premium liquor (in mini bars, available throughout the resort for a club members) were just untrue and when we tried to order bottles of wine (at our additional expense) from the wine list, all three options were unavailable. Very disappointed and will not return to Sandals.
Stayed 7 nights in Mar 2022
Response from Hugo Perez on 4 Apr 2022
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive in creating the best experience for our guests and want to apologize for any inconvenience. Kind regards

8/10 Good

Sidney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property, amazingly friendly staff, and food offering was high quality. The only negative was they didn’t have a customer experience plan for when a bunch of us arrived and our rooms weren’t ready. No worries on the room not ready, just let us go enjoy the property. So the first hour or so wasn’t great, but then the week was tremendous thereafter.
Stayed 6 nights in Mar 2022
Response from Hugo Perez on 1 Apr 2022
Thank you for your feedback! Please know we will work hard to fix the issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

8/10 Good

Erika, Washington

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great time with amazing food.
Stayed 4 nights in Feb 2022
Response from Hugo Perez on 22 Feb 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2022
Response from HP on 3 Jan 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

4/10 Poor

Karen

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
the service was horrible we had to wait hours on food everyday... the front desk never answered and it was hard to contact anyone via phone from your room...The servers wasn't friendly at all in the restaurants and it was the worst experience I had... This hotel is way overrated an I will not be going back here again...
Stayed 4 nights in Nov 2021
Response from Hugo Perez on 23 Nov 2021
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

6/10 Okay

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach and ocean are great. Spending a vacation lining up for everything is offensive. Supply chain issues are evident some days no water or something else Everything is very slow and inefficient.
Stayed 6 nights in Nov 2021
Response from Hugo Perez on 15 Nov 2021
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive in creating the best experience for our guests and want to apologize for any inconvenience. Kind regards

6/10 Okay

Fiona-Mae

Travelled with partner
Disliked: Staff & service
The staff at the concierge were rude and inattentive. Whenever we called the front desk, we often did not get through. It took us 2 hours past check in time to get our room. We heard from multiple people at the resort how unhappy they were with the service. On the other hand, we loved our room. We chose the room with the soaking tub and swim-up pool. Thank goodness for the room and the all inclusive benefits which made our experience at this Sandals resort enjoyable.
Stayed 5 nights in Oct 2021
Response from Hugo Perez on 21 Oct 2021
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

2/10 Terrible

CLAIRE

Disliked: Staff & service, property conditions & facilities, room comfort
Don't book this hotel!
Arrived at reception where they had no record of our booking. Waited three hours before this was resolved then we had a multitude of problems for the 4 nights we stayed. No sunbeds available unless you get up at 6.30am to claim one. No towels available. Issues with getting into restaurants and not only the bookable ones. Extremely rude staff especially the barmaid Cathy at the courtyard bar, the hostess at Bombay and the hostess at Schooners. So much so that we actually couldn't believe it. Some staff are helpful but others shouldn't be working in the hospitality industry. Will never return and will tell everyone i speak to don't ever go to a Sandals resort. Glad we were only there for 4 nights. Some people we spoke to where there for 10 nights and were so upset
Stayed 4 nights in Sep 2021
Response from Hugo Perez on 1 Oct 2021
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

10/10 Excellent

Lashan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Positives-Friendly & helpful staff. Clean & well maintained property. Food-ALL DELICIOUS Negative-hard to get beach & pool chairs. IMPOSSIBLE to get specialty Restaruant reservations.
Stayed 5 nights in Sep 2021
Response from Hugo Perez on 23 Sept 2021
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

2/10 Terrible

Patrick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
A 5 star resort with 2 star (at best) service. 1st time Sandals guests, decided to treat ourselves to 3 nights for birthday celebrations & 4th wedding anniversary. On arrival, no welcome drinks, no acknowledgment of our celebrations, (or throughout the rest of our stay for that matter). We were quarantined for our first night (although fully vaccinated & negative tested), we did not receive room service as offered, no food or drink (other than mini bar). So from 5pm through 7am the next morning, we didn’t eat and we hadn’t eaten since breakfast on morning of travel due to flight times etc. Reception staff extremely unhelpful, no accountability, no management and no resolution or effort to make up for the terrible treatment and service, even though we were assured (3 times) that the ‘incident’ would be investigated. Which it wasn’t. We witnessed other couples complaining at reception too, so not just us! Vegetarian food was served with shrimp, even though expressly ordered as vegetarian, chef thought it was ok to pick out the shrimp and reserve cold..as if we wouldn’t be able to tell. Tennis lesson booked with a pro, but cancelled the night before with no explanation. Basically, if you want to have a great time in Barbados, don’t stay here, stay somewhere cheaper & go support local restaurants, where the service is way better, people much nicer and appreciate your custom.
Stayed 3 nights in Aug 2021
Response from Hugo Perez on 30 Aug 2021
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

2/10 Terrible

Sean

Stayed 4 nights in Jul 2021

6/10 Okay

Verified traveller

Travelled with partner
NOT WORTH THE MONEY! The food was delicious, but that was about it. When we arrived the place was dirty right from the entrance. Beach covered in red tide/seawood and unusable. Service was mediocre at best. There was a handful of employees who were fantastic but the rest of the staff were rude and dismissive. Drinks were weak - had maybe a half of shot per mixed drink. When i asked if they could make it stronger the bartender rolled her eyes at me. Multiple restaurants were closed and the ONLY option for lunch on our side was pizza which took 25 minutes to order. On our first day they served us the wrong pizza. When we returned it, we then watched them serve it to another table. Given that they couldnt keep the towel racks full “because of COVID”, this seemed quite unsanitary. COVID excuse was used often, although couldnt understand how it applied to many things including availability of their usual late night menu. We have been to other resorts for less than half the price where the entertainment, cleanliness, and service is was 10x better. Would not go back.
Stayed 6 nights in Jul 2021
Response from Hugo Perez on 23 Jul 2021
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this resort. Amazing service and delicious food - lots of variety so you don't get sick of the same food everyday
Stayed 7 nights in Jul 2021
Response from Hugo Perez on 12 Jul 2021
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

2/10 Terrible

Verified traveller

Stayed 7 nights in Jun 2021
Response from Hugo Perez on 6 Jul 2021
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2021
Response from Hugo Perez on 21 Jun 2021
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, terrible check in
After a decidedly stressful check in we had a great time. Great food, nice room, great staff who helped show us how to sail and free scuba (if you’re qualified!) If you’ve already had your second COVID test make sure you email them your results in advance so you don’t end up in the old sandals resort doing quarantine!!
Stayed 3 nights in Dec 2020
Response from Hugo Perez on 29 Dec 2020
Good Day Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bardados Sandals review
The service in all of the restaurants was ridiculously slow. Pool bars normally only had one bartender, but several guests just waiting in line to get drinks. There was nowhere to get a quick burger or hot dog without sitting down in a restaurant. It may be due to covid 19, but I was not impressed with my first visit to a Sandals resort.
Stayed 7 nights in Dec 2020
Response from Hugo Perez on 15 Dec 2020
Good Day Thank you for your feedback! Please know we will work hard to fix the issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Kind regards

8/10 Good

Frank

Travelled with group
Liked: Cleanliness, room comfort
Frank World traveler
The hotel was fine just lacking management training for staff who in general were good. No napkins, cocktail sticks or drinks mats on any of the bars you spill a little of your drink you have to wipe/dry your hands on your pants or shirt never known this anywhere
Stayed 10 nights in Dec 2019
Response from Hugo Perez on 8 Jan 2020
Good Day Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay and want to apologize for any inconvenience. Kind regards