Delivery falls short
Posted 01-Dec-2016 on Hotels
Definitely mixed. Delivery falls short of expectations. Many good things – which is why we returned – such as friendly, positive staff, smaller community feel, plenty of sun loungers, choice of restaurants, good cocktails, wonderful surprise special champagne in Barbadian colours for Independence Day (30 Nov). However, apart from the dining staff, things are very slow. The staff need to be actively encouraged to deliver and often this meant asking for things three or four times, whether it be milk to the room, pool towels or searching lost property.
Although we are repeat visitors, and we advised them that we would be celebrating our 30th Wedding anniversary and we paid for a mid range room, we were put in the grottiest possible room in our price bracket that was one, of two, that gazed through a chain link fence to the ocean. We had the bonus of a leak around the seal of the toilet, which on tiled floors was almost lethal. We asked to move, to the identical, and still very tired (but actually worse bathroom, although it didn’t leak), room three floors higher.
Good job we did as that night the original room flooded. Nobody made any mention of our special occasion even though it was highlighted in the booking form and the reception staff asked us if there was anything special. And that’s the real point, the staff are superficially helpful, but just don’t deliver. Regrettably, we won't be returning.