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Reviews of Platinum Hotel & Casino, Bansko

4 out of 5
Platinum Hotel & Casino, Bansko
9 Georgi Nastev Street, Bansko

Reviews

7.4

Good

Rating 10 - Excellent. 2 out of 15 reviews" "
Rating 8 - Good. 9 out of 15 reviews" "
Rating 6 - Okay. 2 out of 15 reviews" "
Rating 4 - Poor. 1 out of 15 reviews" "
Rating 2 - Terrible. 1 out of 15 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

6.6/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022
Response from Guest Relations Team on 14 Jan 2022
Dear Guest, Thank you very much for your review. We would like to hear in greater detail aspects of your stay that can be improved. Best wishes.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
They didn’t confirmed the one of the two rooms that I booked. They say they didn’t cooperate with ebookers. I have to argue for one hour to give me my second room.
Stayed 4 nights in Feb 2019
Response from Guest Relations Team on 3 Mar 2019
Dear Guest, We are sorry there were difficulties with your reservation. We would like only to assure you our staff made extensive efforts to contact Expedia and ebookers to resolve the situation. Our position is that your blame and accusations has been misplaced. We would like to wish you enjoyable travels in the future.

8/10 Good

Gez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2019
Response from Guest Relations Team on 3 Mar 2019
Thank you very much!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Guest Relations Team on 3 Mar 2019
Thank you very much!

8/10 Good

danut arcadie

Liked: Cleanliness, staff & service, room comfort
never again there
almost all turists were Israelis so no pork meat in the hotel pool 1.6 meters even keel so shorter people need help guys speaking too loud during the night,knocking the doors randomly there are other nations in this world-respect please

2/10 Terrible

Verified traveller

Disliked: Staff & service
Terrible hotel
This was one of worst hotels I stayed in, the staff were so rude in general, the food was always cold, terrible selection no cereals even at breakfast Lifts are so so slow terrible No childcare facilities only a small poky playroom I would not recommend this hotel as it was a stressful experience
Stayed 5 nights in Dec 2017

8/10 Good

Angel

Liked: Cleanliness, staff & service, room comfort
A bit run down hotel but OK for the money
Property is a bit run down. Needs renovation. But overall OK.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Overall good experience. The rooms need a fresh paint and some renovation. Hotel staff were very kind.

10/10 Excellent

Ioanna

Liked: Staff & service, property conditions & facilities, room comfort
Ευχάριστη διαμονη
Εξυπηρετικοτατο και ευγενέστατο προσωπικό. Ωραίος μπουφές. Ικανοποιητικό σπα. Σχετικά κοντά στη γόνδολα με τα πόδια.
Stayed 2 nights in Feb 2019
Response from Guest Relations Team on 3 Mar 2019
Dear Ioanna, Thank you kindly for leaving us a review. We are happy to hear you had a wonderful stay with us and we hope to have the chance of welcoming you again in the future.

6/10 Okay

asena

Disliked: Cleanliness, staff & service
Stayed 3 nights in Jan 2019
Response from Guest Relations Team on 5 Mar 2019
Hello Asena, We would like to hear more about your stay and what could be improved. This way we can take direct action and meet your expectations next time you visit us. Best Regards.

8/10 Good

VASILIOS

Liked: Staff & service, property conditions & facilities
Μπανάκι σκι
Καλό ξενοδοχείο με ζέστη πισίνα και Σχετικά Καλό φαγητο
Stayed 3 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Badet trenger oppussing. Veier er brøytet for snø, men ikke fortau. Parkeringsplassene kunne også vært bedre brøytet.
Response from General Manager on 13 Mar 2017
Dear Sir, Takk for din anmeldelse. Vi vil gjøre vårt beste for å forbedre vår service. Med vennlig hilsen, Hotel Perun

8/10 Good

Nikolaos

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
ΚΑΛΟ ΚΑΙ ΟΙΚΟΝΟΜΙΚΟ
Πολυ καλο νalue for money

8/10 Good

Verified traveller

Liked: Staff & service

10/10 Excellent

Jens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
War insgesamt ein toller Aufenthalt, Preis Leistungs Verhältnis des Hotels ist einmalig. Auf jeden Fall eine Reise wert!