Outdoor pool, pool loungers

Reviews of Sunset Beach Hotel

3 out of 5
Sunset Beach Hotel
Kotu stream, BB road, Serrekunda

Reviews

8.0

Very good

Rating 10 - Excellent. 31 out of 108 reviews" "
Rating 8 - Good. 52 out of 108 reviews" "
Rating 6 - Okay. 14 out of 108 reviews" "
Rating 4 - Poor. 10 out of 108 reviews" "
Rating 2 - Terrible. 1 out of 108 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gareth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Solange

Stayed 1 night in Oct 2023

4/10 Poor

Tisy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Check-in was fast and smooth. When we entered the room, we noticed our teenager did not have a bed. Housekeeping brought a foldout bed. The room had an infestation of some of the biggest ants we've seen. When I alerted housekeeping, they informed me it was rainy season, hence excessive bugs. We met the operations manager in the dining area and told her about my room. She sent housekeeping with a bug spay, and they were ordered to leave it in the room with us. We were given one towel for three people. When I requested more towels, housekeeping gave us towels that had brown stains on them. When we said something, she said, "It's just a little stain." I kindly asked that she find two that weren't stained. The food at the restaurant was exceptional. In fact, the restaurant staff was awesome. However, the property has a pregnant cat that walks around and sits close while you're eating. This wouldn't be a problem if one of my family members didn't have a cat allergy. Lastly, if you are traveling with small children, be aware that the pool does not have a lifeguard. My husband had to perform CPR on a small child who got into difficulties in the pool. Thankfully, we got word that the child was going to be okay. When we checked out, the receptionist manager thanked my husband for saving the child's life. I think it would be helpful if all staff that works around the pool are effectively trained to perform CPR. Overall, our stay was just okay.
Stayed 4 nights in Jul 2023
Response from GM on 4 Aug 2023
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We value all guest comments, both positive and constructive, as they provide us with the opportunity to continuously improve our services and offerings.Firstly, we would like to extend our sincerest apologies for any inconveniences you experienced during your stay. Please allow us to address each of your concerns individually:1.Pool Safety and Lifeguard Certification: We would like to assure you that the safety and well-being of our guests are of paramount importance to us. Our hotel is equipped with a certified and qualified lifeguard, and all our pool attendants are also trained in CPR. In addition, we ensure that at least one team member from each department is trained in CPR to enhance emergency response capabilities. The incident you mentioned was indeed unfortunate, and we are grateful for the quick action taken by your husband and our pool attendant to respond and assist. Our pool attendant promptly responded to the situation and began administering CPR when you informed him about your husband's medical expertise as a doctor. Your husband and our pool attendant worked together as a team to provide the necessary assistance, and we are truly appreciative of their quick and effective response. Your feedback is essential to us, and it highlights the importance of maintaining a vigilant and well-prepared team at all times. We are committed to continuously reinforcing our pool safety protocols and emergency response procedures to prevent similar incidents in the future. Your safety and that of all our guests remain our top priority. As a gentle reminder, we kindly request parents to supervise their children diligently around the pool area for their safety. 2.Rain bugs: We appreciate you bringing the issue of rain bugs to our attention. During the rainy season, these insects are attracted to lights, and despite our best efforts, they can sometimes find their way into the rooms when doors are opened at night. Our housekeeping team is indeed proactive in managing such situations and strives to maintain a clean and comfortable environment for our guests. However, we understand that this can still be unsettling, and we will ensure that our team takes extra care to address this issue during the summer / rainy season in Gambia.3.Towel Quality: We regret the inconvenience you experienced with the towels provided. Clean and well-maintained linens are essential to ensuring a comfortable stay for our guests, and we are truly sorry for falling short in this aspect. We will address this matter with our housekeeping team and implement measures to ensure that the towels meet our high standards of cleanliness.4.Extra Bed Arrangement: We sincerely apologize for the oversight in not providing an extra bed in your room upon arrival. We understand how essential it is for families to have suitable sleeping arrangements, especially when traveling with teenagers

6/10 Okay

ian

Disliked: Property conditions & facilities
It was ok, nothing special the staff made my stay exceptional
Stayed 6 nights in Mar 2023

6/10 Okay

Ceris

Business traveller
Stayed 4 nights in Feb 2023

4/10 Poor

lawrence a

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The landscape around the interior of the property was well kelp.
Stayed 7 nights in Aug 2022

8/10 Good

Laiqah

Travelled with family
Liked: Staff & service, property conditions & facilities
.
Stayed 4 nights in Jul 2022

8/10 Good

Shani

Stayed 4 nights in May 2022

8/10 Good

Verified traveller

Stayed 3 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, they listed there are wifi in all the rooms, but it turned out there was no wifi in the rooms , only outside the hotel rooms you will have access to their wifi, and i specifically booked that hotel because of the access to wifi. So they should correct that wrong information on your expedia website.
Stayed 5 nights in Sep 2019

8/10 Good

Jane

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Just ok
I traveled with my kid and loved their kiddie pool. I love the bungalow rooms , was clean , comfy bed , just the bathroom is too small and the shower position is bad. The server forgot to serve one of my orders at the restaurant. Breakfast was a bit boring and someone who prepared the watermelon slices probably didn’t wash his hands as it tasted perfume .
Stayed 1 night in Sep 2019

4/10 Poor

edward

Disliked: Staff & service, room comfort
Night was charged twice
I Have made a reservation for 2 nights, but when I arrived, hotel management informed me that the 2nd night was not booked, and hotel was full. I had to book myself another accomodation without any help, and they charged me for that 2nd night. Besides, the wifi connection is poor and no wifi in the rooms
Stayed 1 night in Jan 2019

10/10 Excellent

Cellina, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a beautiful stay my partner and I had there. The setting is like a Tropical Oasis, the rooms are clean, the food delicious and the staff helpful and friendly. Not to mention transport is easy to get and there are some great bars and restaurants within reasonable distance. Thanks Sunset for making our stay enjoyable.
Stayed 5 nights in Oct 2018
Response from Fatou on 17 Oct 2018
Thank you for tour comments. We are very glad that you enjoyed your stay. Hope to see you again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to be with friends and chill out with companies! Good for relaxation.
Stayed 2 nights in Sep 2018
Response from Buba on 2 Oct 2018
Thanks for choosing to stay at sunset beach hotel. We appreciate your feedback. Thanks

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 days in Banjul
Good value for money. Friendly staff
Stayed 5 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Review.
The hotel was well located. Had amenities like pool and spa. Accessible to the beach. Good variety was vast and healthy/ delicious.
Stayed 7 nights in Dec 2017

10/10 Excellent

Geir, Iceland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel on the beach
The hotel is situated in a wonderful setting by the beach, with pleasant breeze from the sea and beautiful views. The swimming pool is nice allowing us to enjoy the scenery - and the sunset.
Stayed 5 nights in Jul 2017

8/10 Good

MK, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice environment
Booked because of price and wifi in rooms. Disappointed that wifi was only available in the lobby and even then it was terrible. Not sure if that's the hotels fault or Expedia's for not being transparent about wifi availability in rooms.

8/10 Good

Manuela, Vancouver, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to the beach
The hotel is been remodeled and had new management. It makes a huge difference ! It's a very nice hotel, on the beach for a good price.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TOP marks for this hotel
I was a single traveller and paid for a standard room, this turned out too a small bungalow in beautiful gardens. It's a small complex hotel very friendly clean and nothing is too much trouble. I would definately recommend this hotel and will be going back .

8/10 Good

Verified traveller

Liked: Staff & service
It was nice, food was good and the staff was pleasant; overall a 3* hotel

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Good experience
We stayed for a week and enjoyed it. Good location beside the beach with plenty of local bars nearby! Staff are very friendly and helpful! The rooms are a good size but not in the best condition but its The Gambia and this should be expected! Overall a good place to stay

6/10 Okay

BRIAN, BRISTOL

Liked: Cleanliness, room comfort
THE GAMBIAN EXPERIENCE.
We booked an apartment but were given the wrong room(a deluxe standard, more like a dungeon!) we reported to reception immediately but were assured the room was correct. We accepted the room for the first night as it was getting late and arranged to see the manager the following morning. The manager was not available, but eventually we were given the correct room. For the duration of the holiday(21 days) no manager or apology!!!

8/10 Good

Stephen, Nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff...thanks very much for a wonderful holiday.

10/10 Excellent

Rudolfs, Latvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for good price!
Nice stay at Sunset beach hotel 2 weeks before the season starts, so not too crowded. Nice pool, nice beach. Breakfast every day the same, but still a great options to choose from.

4/10 Poor

Katt, Seattle, Washington

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel needs maintenance
All the staff were great! The hotel needs maintenance - shower door handle was dangling and only half screwed on; shower head was clogged and bracket was very loose and tricky to get the head to stay in place; drain was very slow and water flooded the floor; telephone rang and you could hear person calling but they could not hear you and even though I reported it to the front desk it was never fixed; sofa and chairs in the room were worn and stained; the MEMORY FOAM BED that was touted in the advertisement was non existent and instead I got a ROCK-HARD SPRING MATTRESS; room cleaning was minimal until I complained and then was only good for one day; the safe in the room that they advertise costs an additional fee for the staff to program for use (they just let you put in your own code to open). The breakfast buffet is very nice and the food is good. The bar and grill has very good food and prices are very reasonable. The beach is very close, security is good, the pool is shallow but very clean, and the grounds of the hotel are pretty and well maintained. Again, the staff are very nice and helpful and give grade A service on the whole. However, due to the condition of the room and the horrible bed, I do not think I would consider staying here again.

6/10 Okay

Danny, Banjul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air Conditioning
It is very deceiving on the web site about the air conditioning, it leads you to believe that the room comes with air, but when you check in they tell you that you have to pay extra for it.

8/10 Good

Adewuyi, Lagos, Nigeria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just by the beach, cool breeze every time.

10/10 Excellent

Melinda Strickland, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunset Experience
I really enjoyed Sunset, everyone was very nice and helpful. I had a problem with the television and someone came right away to correct the issue. I will book this hotel again when i return to Gambia next year. I booked a standard room only to realize that it did not include A/C but during the time i was there it rained so the room was not uncomfortable.

10/10 Excellent

Violet Ajayi, Nigeria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
We were 3 and had a really good time! The gambia is very good but Sunset Beach Hotel made our stay Excellent. The Pool, the beach, the Service, the Rooms and the friendly waiters made our 5 days holiday so beautiful! We must be back to this Hotel! Its more like a 5 star.

8/10 Good

Verified traveller

Liked: Staff & service

10/10 Excellent

holidaymaker, sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Value for money!
The staff is what made the stay really exceptional. they were always ready and on hand to help and made the stay wonderful!its a lovely hotel and we would certainly go back again.

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Good location, clean comfortable and good service at a very good price.

8/10 Good

Liz

Liked: Cleanliness, staff & service, room comfort
Woman Travelling Alone
My stay at the Sunset Beach was very nice - the staff were all very helpful, it was good to have internet access (although it was a bit flakey at times - better later at night). The food was nice, and I enjoyed swimming in the pool. Access to the beach was instant and the gardens were lovely. My only gripe was that I went on a three day river trip only to find on my return that they had transferred me to the hotel next door - but it was fine because the Kombo hotel was four star and again the staff were great. I would stay at the Sunset Beach again because it's location is great.

8/10 Good

Florence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Beach
My stay in Gambia and especially at Sunset Beach Hotel was very relaxing . The hotel was very wonderful and the people very friendly. It is a safe place too which is of utmost importance to me. I liked the different activities organised everyday for both young and old. I would visit again and would recommend to other friends too.

8/10 Good

Di Foegan

Liked: Cleanliness, staff & service, room comfort
Happy Experience
Overall I was very happy with my stay. The staff were friendly the food good and the room while a little dated clean and everything worked. Booking through Hotels. Com means that I would have had to pay extra for air conditioning - which I thought should have been made clear in the advertising. When I did get it on my second night for which I paid full price it was quite inadequate - probably due to the age of the unit and the poor electricity supply.

6/10 Okay

C McCulloch

Average resort
Holiday season not yet started so resort was nearly empty and very little to do. Beach looked very dirty with rubbish. You have to pay extra for security safe and also air conditioning or fan. A/C cost 12 euros per night and our room the A/C was very poor or not working. Complained about this but nothing done and still had to pay full amount. Lot of hassle with green taxi drivers and they are very pushy trying to get business

10/10 Excellent

Mama Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just relax
I had a wonderful 10-day stay. A 10-15 minute taxi ride from downtown Banjul and about 20 minutes from the airport. Taxi service was readily available. The property was well-kept. The staff was very friendly and helpful. The weather was great. I prefer the serenity of the off-season. Access to the cafe, bar, and mini-mart for postcards and stamps was a plus. WIFI worked well in the lobby. I will definitely stay here again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
none
I'll come back

8/10 Good

Bill, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunset Beach Hotel
Very pleasant stay with very helpful staff. The only draw back is the location which is off the main road. Plenty of eating establishments in the locality and it is not far from the Strip. Taxis are available but I was disappointed with their attitude. They tend to charge more than the going rate of other taxis. Perhaps this is a move towards a captive audience policy. Overall a good experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
The hotel is in pretty gardens and fairly low rise. The pool is nice and clean and the breakfast terrace has a lovely view over the Kotu stream entering the sea. The rooms were comfortable and the fridge useful. The bathrooms were a little old and in less than perfect condition but perfectly adequate. The staff were friendly and the location good. It was nice to be in one of the smaller hotels and if staying on the tourist strip of the coast I think this is a good choice, especially for the money.

6/10 Okay

jackie, preston,lancashire

Liked: Cleanliness, staff & service
sunsetbeach hotel
we had three weeks in this hotel , we found the staff were very nice, the food needs working on, it was o-k but can improve alot . the area of the hotel its a little out of the way therefore made it a quieter holiday rather than being in the thick of things like in senegambia. the hotel could do with some more mainteance ,like straigtening the lights in the bathrooms & airconditioning units, they are not straight ,& a lick of paint, the gardens were nicely kept. our shower unit we had a problem with the water pressureother than that it was alright, i would go back there again,just one more thing ...when we left to come home the staff on reception could have come over to us out of curtisy & wished us a safe flight home & to thank us for staying there & hope to see us again ect , that would have been nice.

8/10 Good

Jo and Rich, Oxford, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunset Beach January 2011
We were very pleasantly surprised by Sunset beach as it was a cheap booking. The room was basic but clean and comfortable. The location was beautiful, situated right on the beach and next to Kotu stream. Breakfast was brilliant, all you can eat buffet with cereal, toast, pancakes, eggs, bacon, beans sausages and fresh fruit. The staff were very friendly and called us by name within 24 hours of arriving. Customer service in general was excellent. Evening meals at the restaurant were reasonably priced but the food was not as nice as other restaurants nearby, such as Kombo beach.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, friendly staff
This was my second time at Sunset and it was even better than the first time. The best thing about this hotel is the friendly staff who are always willing to help you and always have a friendly smile. The hotel is clean and very well maintained. The pool is small but clean. The bar is a good place to relax with excellent views out to sea, with friendly staff who are always willing to help. The food is good, breakfast was always well stocked and the restaurant serves nice reasonably priced meals throughout the day. I would recommend this hotel and would definitely stay here again on my next trip to the Gambia.

10/10 Excellent

Becky, Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second visit to The Gambia and a much nicer hotel than last time!!
Sunset Beach is a lovely hotel to stay in. The rooms are pretty basic but you have everything that you need for your stay including kingsize bed, fridge, ensuite bathroom and AC or fan(at an extra charge). The rooms are cleaned daily and the towels are changed every day for you. The hotel grounds themselves are lovely and the pool is nice and clean. Breakfast is great with plenty of choice and I particularly liked the pancake and egg station where your personal requests are cooked on demand!! The staff are also lovely in all areas of the hotel!! The location is right on the beach which is great and there were hardly any "bumsters" around so no bother at all!! Would definitely go back to this hotel on a future visit!! :)

10/10 Excellent

lil, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
serves it's purpose
was really nice,short drive to senegambia,lots of friendly people,staff and guests alike.welcoming environment.

8/10 Good

Daniela

Travelled with partner
Liked: Staff & service
Everybody working in the hotel is very nice firendly and hulpful Food variation each day at lunch and dunner . Around the pool people put towels on the beds for alll their stay. Hôtel shouldnt give the opportunity ti do it . You can also ask to put beds on the beach which we preferred. Animation each evening is ok. We enjoyed our stay at sunset beach .hotel.
Stayed 6 nights in Dec 2023

2/10 Terrible

Matthias, Zemst

Liked: Cleanliness, staff & service, property conditions & facilities
More like a noisy party hostel. The bar, swimming pool and restaurant are in the same spot and the pool bar is pumping annoyingly loud beats and bass vibrations all day that can be heard everywhere, starting from breakfast. With sound boxes hanging all around outside the building. No rest at the pool, not one peacefull lunch or dinner. It got a little bit better, in the morning time only, after I complained 3 times, but not nearly enjoyable. There's a live band or show every evening in front of the open door restaurant, so no peacefull dinner ever. The terrain is far too small to accomodate these events every day. It can be heard in every room. I had to sit at the beach at the back exit to be able to enjoy some peace and quiet.
Stayed 14 nights in Nov 2023
Response from lamin on 9 Dec 2023
Thank you for sharing your thoughts about your recent stay. We appreciate your feedback and apologize for any inconvenience caused by the lively atmosphere at our all-inclusive hotel.As an all-inclusive, our goal is to provide a comprehensive experience with various activities and entertainment options. We regret if this impacted your desire for a quieter stay.We appreciate your understanding that different hotels cater to different preferences. If tranquility is a priority for your next trip, we recommend exploring accommodations that align more closely with your preference for a serene atmosphere. An all inclusive hotel will not be the right accommodation for you. We value your feedback, and it serves as a reminder for us to continuously improve and strike the right balance for our diverse range of guests. Thank you for choosing to stay with us, and we hope you find a hotel that perfectly suits your travel expectations in the future.Best regards,The Sunset Team.

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Die Lage des Hotels ist traumhaft schön am Strand, der Pool ist sehr sauber. Das Personal ist super freundlich und zuvorkommend. Das Frühstück ist einfach und Spiegeleier, Rühreier etc. werden indivduell frisch zubereitet. Der Zustand des Bades hat uns etwas enttäuscht, die Klobrille war locker, am Waschbecken gab es nur heißes Wasser und die Dusche war viel zu hoch angebracht und konnte nicht verdreht werden. Hier ist definitv Modernisierung nötig. Der gute Service mit Blütenschmuck auf den frisch gemachten Betten war sehr toll. Die tägliche Reinigung war auch immer sehr gut. Die Anlage selber hat einen wunderschönen gepflegten Garten, die einzelnen Appartments und kleinen Eingangsterrassen weisen aufgrund der Seeluft schon Mängel auf und sollten zeitnah an einigen Stellen renoviert werden um den Zustand zu erhalten. In der Umgebung des Hotels stehen leider sehr viele andere Hotels leer und daher ist die Umgebung auch nicht allzu attraktiv zum spazieren gehen und es gibt wenige Restaurants. Man muss immer mit einem Taxi fahren. Der Taxistand ist direkt vor der Tür. Die birdwatching Tour am Eingang des Hotels ist lohnenswert.
Stayed 14 nights in Oct 2023

4/10 Poor

Michael

Stayed 6 nights in Feb 2023