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Reviews of The Menai Hotel

3 out of 5
The Menai Hotel
Craig y don road, Bangor, Wales

Reviews

6.6
Rating 10 - Excellent. 32 out of 160 reviews" "
Rating 8 - Good. 52 out of 160 reviews" "
Rating 6 - Okay. 31 out of 160 reviews" "
Rating 4 - Poor. 14 out of 160 reviews" "
Rating 2 - Terrible. 31 out of 160 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

5.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Tyson

Liked: Cleanliness, staff & service, amenities
I loved the feel and atmosphere of this place, and the location was very good, being very close to numerous restaurants and a grocery store. The staff here is wonderful as well. My biggest complaint is that there were some nights were there was just too much noise. There were numerous nights where I could hear the television of the room below me, and one night where I could loudly hear music from what seemed like a party going on in the pub below, which went on until midnight.
Response from The Menai on 19 Mar 2024
Thank you for your review, we are sorry to hear that our Karaoke night disturbed you, and will look into the volume issues with the room below.

8/10 Good

Safdar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from The Menai on 25 Jan 2024
Thank you for your review, it is much appreciated.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting relatives
Stayed 1 night in Dec 2023
Response from The Menai on 16 Dec 2023
Thank you for your review, we are happy to hear that you enjoyed your stay with us.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central Bangor location and vegan breakfast
Great location central to Bangor so it's easy to walk into town for retail and restaurants. Good to have off-street parking and the breakfast included in the price. Being Vegan it was fab to catered for so happy to recommend.
Stayed 1 night in Oct 2023
Response from The Menai on 5 Nov 2023
Thankyou for your review, we are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Archie

Travelled with family
Liked: Staff & service
This is a great location for a short break in North Wales. Convenient to town centre. Very helpful and pleasant staff
Stayed 3 nights in Oct 2023
Response from The Menai on 3 Nov 2023
Thankyou for your review, we are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Vincent

Stayed 1 night in Oct 2023
Response from The Menai on 3 Nov 2023
Thankyou for your review, we are very happy that you enjoyed your stay with us.

6/10 Okay

vikki

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from The Menai on 3 Nov 2023
Thankyou for your review.

8/10 Good

Martin

Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from The Menai on 26 Oct 2023
Thankyou for your review.

10/10 Excellent

Derrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed overnight. Quiet location . Had a good night sleep. We were filming in the area .
Stayed 1 night in Oct 2023
Response from The Menai on 3 Nov 2023
Thankyou for your review, we are happy to hear that you had a pleasant stay with us.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money!
I was exceptionally pleased by stay at the Menai Hotel. The room was clean & comfortable with everything I needed plus a great view of the mountains. Location-wise it was also handy for the city centre. I had a great sleep and breakfast was varied and plentiful. The staff was friendly and helpful. Great value for money! Will certainly be back and recommend!
Stayed 1 night in Oct 2023

10/10 Excellent

Gavin

Stayed 1 night in Sep 2023
Response from The Menai on 5 Oct 2023
Thankyou for your review

6/10 Okay

Steve

Business traveller
Very basic
Bed and breakfast in a Welsh pub
Stayed 1 night in Sep 2023
Response from The Menai on 17 Sept 2023
Thankyou for your review

6/10 Okay

Jon

Liked: Staff & service
Good friendly service. Good breakfast. Ideal location.
Stayed 1 night in Sep 2023
Response from The Menai on 30 Oct 2023
Thankyou for your kind review

8/10 Good

Philip

Stayed 1 night in Sep 2023
Response from The Menai on 17 Sept 2023
Thankyou for your kind review

2/10 Terrible

Clarey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower was cold fixed and then went of.. there an emergency phone number to ring no one answered..,
Stayed 1 night in Aug 2023
Response from The Menai on 15 Oct 2023
We are sorry for you poor experience.

8/10 Good

L

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from The Menai on 17 Sept 2023
Thankyou for your review

10/10 Excellent

MINWOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from TheMenai on 16 Aug 2023
Thankyou for your review

2/10 Terrible

Joanne

Disliked: Cleanliness, property conditions & facilities
BED BUGS. stayed 3 nights and have bites and welts all over my arms and legs face and chest. Dr has confirmed bed bugs. I also saw them in the wooden bedside table next to the bed but thought they were borers. An absolute nightmare as the bites have infected and ive also possibly infected my home!
Stayed 2 nights in Jul 2023

10/10 Excellent

Clarey

Liked: Staff & service
Good on price good location
Stayed 1 night in Jul 2023
Response from TheMenai on 16 Aug 2023
Thankyou for your kind review, we are happy to hear that you enjoyed your stay with us,

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and friendly staff
Good location and friendly staff. Tasteful breakfast. If you want to leave luggage before check-in, better email them earlier or after 13:00 when the bar open. I arrived around 12:15, rang the phone and nobody answered. So I need to bring my Luane to Snowdonia Mountain railway and lake railway trip with me. However, on the day of my check out, I can leave my luggage after breakfast and pickup after 13:00 when the bar opens. Good public transport and easy walking distance to ye stone circle, pier,university, library and cathedral. I can have a delicious hot Chinese lunch in a restaurant near the cathedral as well.
Stayed 1 night in Jul 2023
Response from TheMenai on 26 Jul 2023
Thankyou for your review.

2/10 Terrible

JANET

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Didnt get any sleep there were bed bugs. There was nobody about to report to or exchange room so we just had to keep all lights on and try to rest but quite impossible.
Stayed 1 night in Jul 2023
Response from TheMenai on 17 Jul 2023
Thankyou for your review. All rooms are chemically treated every 7 to 10 days in order to prevent such occurrences.While our reception is not manned 24 hours a day, there is a sign on the door stating how to contact the on-site member of staff if required.

6/10 Okay

Antonella

Travelled with family
Liked: Cleanliness, staff & service
We had a very pleasant short stay, rooms were clean. Staff very welcoming, friendly and helpful Location is beautiful and very close to amenities
Stayed 1 night in Jul 2023
Response from TheMenai on 17 Jul 2023
Thankyou for your review.

8/10 Good

Clare

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from TheMenai on 12 Jul 2023
Thankyou for your review

6/10 Okay

Paul

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff are really friendly but the hotel is very tired, but that is reflected in the price
Stayed 1 night in Jun 2023
Response from TheMenai on 28 Jun 2023
Thankyou for your review

4/10 Poor

Richard

Stayed 1 night in Jun 2023
Response from TheMenai on 12 Jul 2023
Thankyou for your review

10/10 Excellent

Emmanuel

Stayed 1 night in Jun 2023
Response from TheMenai on 12 Jul 2023
Thankyou for your kind review

8/10 Good

Neil

Travelled with partner
Liked: Cleanliness, staff & service
It's cheap and conveniently located with clean rooms that are furnished basically. Really needs renovation!
Stayed 2 nights in Jun 2023
Response from TheMenai on 28 Jun 2023
Thankyou for your review. We are in the process of rennovating the rooms, so hopefully, it will be better the next time your stay with us.

6/10 Okay

Wendy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff friendly ,
Stayed 1 night in May 2023
Response from The Menai on 7 Jun 2023
Thankyou for your review.

2/10 Terrible

Stephen

Disliked: Cleanliness, property conditions & facilities, room comfort
Dump
Absolute dump but staff were nice when we found them dog loved it though had a bed to himself awful place never again.
Stayed 1 night in May 2023
Response from The Menai on 7 Jun 2023
We are sorry to hear that you did not enjoy your stay with us.

8/10 Good

Rounaq

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great place, amazing room size and a very friendly staff. The Wi-Fi and showers (extremely low water pressure) aren’t the best, but still worth the money. Great location - near the station, supermarkets and the uni.
Stayed 1 night in May 2023
Response from The Menai on 7 Jun 2023
Thankyou for your review, we are happy to hear that you enjoyed your stay with us.

2/10 Terrible

Kyle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the dirtiest room I have ever been to. The room was not vacuumed before check in, was stained everywhere, mold in the bathroom. We did not stay the night and left immediately to find other accommodations.
Stayed 1 night in May 2023
Response from The Menai on 10 May 2023
We are sorry to hear that you did not enjoy your stay with us.

8/10 Good

Leiv

Stayed 2 nights in May 2023
Response from The Menai on 10 May 2023
Thankyou for your review

8/10 Good

Kieran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Apr 2023
Response from The Menai on 10 May 2023
Thankyou for your review

10/10 Excellent

Timothy W

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Rooms were clean, felt comfortable in dining room and breakfast was very good.
Stayed 1 night in Apr 2023
Response from The Menai on 27 Apr 2023
Thankyou very much for your review, we look foward to seeing you again.

4/10 Poor

Andrew

Disliked: Cleanliness, property conditions & facilities
Needs a deep clean
Spacious room with lovely view, comfortable bed, clean white bedlinen and towels. However.... poor quality furniture (drawers fall out if you open more than a few inches) and the whole place needed a good deep clean. Armchairs badly stained. Coffee table and tray were filthy and mugs were dirty - I asked for clean mugs and they said they didn't have any. I asked for a jug of hot soapy water and a cloth to clean the table and tray and was given a jug of warm water with a light squirt of cheap washing up liquid in it and a worn out scouring pad. Sink plug chain broken. Poor toilet flush. Black mould on bath/shower grouting. Low shower pressure.
Coffee tray on arrival
Stained soft furnishings
Stayed 3 nights in Apr 2023
Response from The Menai on 27 Apr 2023
Thankyou for your review. We would like to address a one issue that you raised (Incidentally, the only issue you mentioned to staff during you stay), regarding the mugs. Unfortunately, human error can occur, and it appears this is what happened in that situation. All the mugs that are not allocated to rooms are sanitized daily for 30 minutes and then washed multiple times. When you asked for fresh mugs, the manager did inform that there were at that point no spare clean mugs available, and did offer to bring some up once done - something you declined, stating that you would be heading out and to leave it until the next day.

4/10 Poor

Anne

Travelled with family
Disliked: Cleanliness
The room had mould The entry door had signs of forced entry The room was dirty The hotel outside light lite up the room
Stayed 3 nights in Apr 2023
Response from The Menai on 27 Apr 2023
Thankyou for your review. We are concerned that the door had signs of forced entry, especially as upon inspection, we don't know which door you mean!We do apologise for the outside light - it appears it had been knocked slightly which had caused it to move on its axis and point upwards a little higher than usual - now that we have been informed of that via your review, we have adjusted it accordingly.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2023
Response from The Menai on 17 Apr 2023
thankyou for your review

6/10 Okay

Jana

Stayed 1 night in Apr 2023
Response from The Menai on 17 Apr 2023
Thankyou for your review

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing shower
The hotel is “tired”. The people were nice. The shower was dreadful, no power at all. Breakfast was limited, eggs overdone. It was too noisy in the bar on Friday and Saturday night. I guess that’s what you get being in a university town. Good location for sightseeing and good and reasonably priced public transport nearby. I have a video of the trickling shower. Literally trickling.
Stayed 3 nights in Mar 2023
Response from The Menai on 17 Apr 2023
Thankyou for your review

8/10 Good

Martin

Travelled with group
Liked: Cleanliness, property conditions & facilities
Couldn't close the window.
Stayed 1 night in Feb 2023
Response from The Menai on 11 Mar 2023
We are very sorry to hear this, however we could have easily rectified this issue had we been informed during your stay.

8/10 Good

Jarod

Stayed 2 nights in Feb 2023
Response from The Menai on 17 Apr 2023
Thankyou for your review

10/10 Excellent

Dr James H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be returning!
Great value for money. Friendly service, good breakfast range.
Stayed 3 nights in Jan 2023
Response from The Menai on 11 Mar 2023
Thankyou for your review

6/10 Okay

Rob

Stayed 1 night in Dec 2022
Response from The Menai on 17 Jan 2023
Thankyou for your review

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent for the price,will book again when I go to Bangor. Top notch breakfast,lovely comfortable room.
Stayed 1 night in Nov 2022

8/10 Good

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2022

8/10 Good

DAVID

Stayed 1 night in Oct 2022

2/10 Terrible

Anne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Georgina

Stayed 1 night in Sep 2022
Response from The Menai on 28 Sept 2022
thank you, we are glad you enjoyed your stay with us

10/10 Excellent

James

Stayed 1 night in Sep 2022
Response from The Menai on 28 Sept 2022
thank you, we are glad you enjoyed your stay with us

10/10 Excellent

Mary

Stayed 1 night in Sep 2022
Response from The Menai on 28 Sept 2022
thank you, we are glad you enjoyed your stay with us