Reception

Reviews of Super 8 by Wyndham Bangor

2 out of 5
Super 8 by Wyndham Bangor
462 Odlin Rd, I-95 Exit 182B, Bangor, ME

Reviews

7.8

Good

Rating 10 - Excellent. 313 out of 1004 reviews" "
Rating 8 - Good. 398 out of 1004 reviews" "
Rating 6 - Okay. 170 out of 1004 reviews" "
Rating 4 - Poor. 67 out of 1004 reviews" "
Rating 2 - Terrible. 56 out of 1004 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Arthur

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in the building for about 5 minutes, and had to say I could not stay there. Awful smell. They wanted a $15.00 early check in fee. The breakfast was a grab and go bag. Staff was not friendly. I would not recommend this motel to anyone, and feel sorry for the people who have to stay there. We were charged for the room even though we did not stay.
Stayed 1 night in Apr 2024

4/10 Poor

Stephen

Disliked: Staff & service, amenities
The staff was efficient and courteous. The bed was worn out and lumpy. The shower was only warm for about 2 minutes. I had to rinse off with freezing water.
Stayed 1 night in Apr 2024
Response from David on 13 Apr 2024
Dear Stephen,Thank you for sharing your recent experience at our Super 8 Bangor Maine. We appreciate your kind words about our staff's efficiency and courtesy.However, I am genuinely sorry to hear about the issues you encountered with the bed and shower during your stay. Your comfort and satisfaction are our top priorities, and it's disappointing to learn that we fell short in providing you with a comfortable and enjoyable experience.Please know that we take your feedback seriously, and we are actively working to address these concerns to ensure that they are not repeated in the future. We are investigating the condition of the bed and the water temperature in the shower to make necessary improvements.We value your business and hope to have the opportunity to welcome you back for a much-improved experience in the future.Sincerely,

4/10 Poor

marcia

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Whole property smelled like marijuana. Fridge was dirty. Disappointed in breakfast take away bag
Stayed 1 night in Apr 2024
Response from David on 13 Apr 2024
Dear Marcia,Thank you for sharing your feedback following your recent stay at our Super 8 Bangor Maine location.I apologize for the inconvenience you experienced due to the smell of marijuana on the property and the cleanliness of the fridge in your room. Maintaining a clean and comfortable environment is a priority for us, and we regret that we fell short of your expectations in this regard.Additionally, I'm sorry to hear that you were disappointed with the breakfast take-away bag provided. We strive to offer a satisfying breakfast experience to all our guests, and your feedback will be used to improve our offerings.Please be assured that we take your comments seriously, and we are taking steps to address these issues to prevent recurrence in the future. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more enjoyable stay.Warm regards,

8/10 Good

Marilee

Stayed 1 night in Mar 2024
Response from David on 11 Apr 2024
Dear Marilee,Thank you for choosing to stay with us at Super 8 Bangor! We appreciate your feedback and are glad to hear that you had a positive experience overall. If there were any specific aspects of your stay that you particularly enjoyed or if there's anything we can do to improve and earn that fifth star next time, please let us know. We look forward to welcoming you back in the future!Best regards,

10/10 Excellent

alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very convenient stay. The room was pleasant, quiet though near the highway, there was a frig, microwave, coffee maker, comfortable beds, variety of pillows, good lighting and a huge TV and a guest laundry facility. The staff was cheerful, helpful, welcoming. And there was a really nice grab and go breakfast, enough to also make a light lunch on the road- coffee, juice, eggs, pastries, energy bars, savory snack pack. Definitely would look forward to staying there again.
Stayed 2 nights in Apr 2024
Response from David on 11 Apr 2024
Dear Alexandra,Thank you so much for taking the time to share your feedback regarding your recent stay with us here at Super 8 Bangor! We're thrilled to hear that you found your stay to be very convenient and enjoyable.We're glad that you appreciated the amenities in your room, including the fridge, microwave, and coffee maker, as well as the comfortable beds and variety of pillows provided for your comfort. Our team takes great pride in ensuring that our guests have everything they need for a pleasant stay, and it's wonderful to hear that our efforts were noticed.We're also delighted that you found our grab and go breakfast to your liking. Providing a variety of options for our guests to enjoy on-the-go is something we strive for, and we're pleased to hear that you found it convenient and satisfying.Our staff works hard to create a welcoming and cheerful atmosphere for all of our guests, so we're thrilled to hear that you found them to be helpful and accommodating during your stay.We truly appreciate your kind words and recommendation, and we would be delighted to welcome you back for another stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,

8/10 Good

Willa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Comfortable bed -got a great night's sleep.
Stayed 1 night in Apr 2024
Response from David on 10 Apr 2024
Dear Willa,Thank you for choosing to stay with us at Super 8 Bangor and for taking the time to share your feedback. We are delighted to hear that you had an excellent experience with our customer service and that you found our beds comfortable, resulting in a great night's sleep.Ensuring our guests' comfort and satisfaction is our top priority, and it's rewarding to know that we were able to meet your expectations during your stay. We appreciate your kind words and will continue to strive for excellence in providing exceptional service and accommodations to all our guests.If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back to Super 8 Bangor on your next visit to the area.Warm regards,

6/10 Okay

James

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from David on 10 Apr 2024
Dear James,Thank you for taking the time to share your feedback regarding your recent stay at our Super 8 Bangor hotel. We value all feedback as it helps us to continually improve our services and facilities.We're glad to hear that you chose to stay with us during your time in Bangor. However, we understand that there may have been aspects of your experience that didn't meet your expectations, as indicated by your rating of 3 out of 5.We would greatly appreciate it if you could provide us with more specific details about your stay, including any areas where you feel we could have improved. Your insights are incredibly valuable to us as we strive to create the best possible experience for all our guests.Please feel free to reach out to us directly with any additional feedback or concerns you may have. Our team is dedicated to ensuring that each guest has a comfortable and enjoyable stay, and we would welcome the opportunity to address any issues you may have encountered.Thank you again for choosing to stay with us, and we hope to have the chance to welcome you back in the future for an even better experience.Best regards,

8/10 Good

Donna

Liked: Staff & service, property conditions & facilities
Great location for us as we were traveling south and it is just off the highway. Had a grab and go breakfast with its lots of snacks to take on the road. The fan in our room was really loud but the room heated up quickly. The bedding and towels were clean but definitely low budget. Bed was comfortable. Would stay here again. Not fancy but suited our needs.
Stayed 1 night in Apr 2024
Response from David on 10 Apr 2024
Dear Donna,Thank you for taking the time to share your feedback regarding your recent stay at Super 8 Bangor. We're delighted to hear that our convenient location near the highway was beneficial for your travels, and that you appreciated our grab-and-go breakfast option with a variety of snacks for the road.We sincerely apologize for any inconvenience caused by the loud fan in your room. Your comfort is of utmost importance to us, and we'll make sure to address this issue promptly to ensure a more pleasant experience for our future guests.We're glad to hear that despite the minor issues, you found our bedding comfortable and our accommodations suitable for your needs. Providing a comfortable and affordable stay is our top priority, and we're thrilled that you would consider staying with us again.Thank you for choosing Super 8 Bangor, and we look forward to welcoming you back for another pleasant stay in the future.Warm regards,

6/10 Okay

Deborah, West Springfield

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures showed a dining area and we got a brown bag breakfast. The hotel across the way in shared parking lot housed homeless. Lots of commotion.
Stayed 1 night in Mar 2024
Response from David on 10 Apr 2024
As the manager of Super 8 Bangor, I sincerely apologize for the discrepancies between the pictures you saw and the actual experience you had during your stay. Providing a pleasant and comfortable stay for all our guests is our top priority, and it's disheartening to hear that we fell short of your expectations.Regarding the breakfast, I'm sorry that the brown bag breakfast did not meet your expectations. We will certainly review our breakfast offerings to ensure they align more closely with what is advertised.As for the situation with the neighboring hotel, we understand the importance of maintaining a safe and peaceful environment for all our guests. We will work with the appropriate authorities to address any issues related to disturbances or safety concerns in the shared parking lot area.Please know that your feedback is invaluable to us, and we will use it to make necessary improvements to enhance the overall experience for our guests. If you would like to discuss your experience further or if there's anything else we can do to make amends, please don't hesitate to contact us directly.Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future.

8/10 Good

Wendy VanderWal

Liked: Cleanliness, staff & service
The bedding was very thin and I could not find an extra blanket.
Stayed 1 night in Apr 2024
Response from David on 10 Apr 2024
Dear Wendy VanderWal,Thank you for sharing your feedback regarding your recent stay at Super 8 Bangor. We appreciate your time and value your input as it helps us improve our services.We apologize for any inconvenience you experienced with the bedding during your stay. Ensuring our guests' comfort is a top priority for us, and we regret that we fell short of your expectations in this aspect. We will address this matter promptly with our housekeeping team to ensure that adequate bedding, including extra blankets, is readily available for our guests in the future.We hope that despite this issue, you were able to enjoy the rest of your stay with us. Your satisfaction is important to us, and we would love the opportunity to welcome you back for a more enjoyable experience.If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact us directly.Warm regards,

4/10 Poor

Jamie

Liked: Cleanliness
Cleanliness was excellent but as a solo female i felt very unsafe. There were quite a few signs saying a damaged or stolen vehicle wasn't their liability which comes across as it's happened enough they got a sign. Also the part of Bangor was incredibly sketchy but that's not their fault. The staff were polite but seemed apathetic about my staying there. The key card envelope was also ripped and dirty, which was a bad first impression but I'm relieved the room was clean and of good repair.
Stayed 1 night in Mar 2024
Response from David on 1 Apr 2024
We deeply apologize for your discomfort during your stay. Your safety is paramount, and we take your concerns seriously. We'll address staff demeanor and signage issues immediately. We're glad you found our rooms clean and well-maintained. Your feedback is invaluable, and we're committed to improving. We hope to regain your trust in the future.

8/10 Good

Darrin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the anytime coffee and breakfast bags to go. Staff was very friendly and made you feel welcome.
Stayed 2 nights in Mar 2024
Response from David on 1 Apr 2024
We're thrilled you liked our anytime coffee and breakfast to-go bags! Our team works hard to make guests feel at home, and it means a lot that you felt welcomed. Looking forward to having you back soon for more cozy mornings and friendly chats! Thanks for brightening our day with your kind words!

6/10 Okay

Natalia

Stayed 1 night in Mar 2024

8/10 Good

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable room, decent price, I liked the grab and go breakfast bags that were provided. Stayed here previous times in the past and have had all good experiences. Good location to access the Interstate, shopping not too far away.
Stayed 1 night in Mar 2024
Response from David on 10 Apr 2024
Dear Trevor,Thank you for choosing Super 8 Bangor for your recent stay and for taking the time to share your feedback with us. We are thrilled to hear that you found our rooms clean and comfortable, and that you appreciated the value we offer for the price.We're delighted that you enjoyed our grab-and-go breakfast bags – they're a convenient option for our guests who are on the move. It's wonderful to know that you've had consistently good experiences with us in the past as well. Providing excellent service and comfortable accommodations is always our top priority, and we're glad to have met your expectations once again.We agree that our location provides easy access to the Interstate and nearby shopping options, making it convenient for our guests to explore the area.Thank you for your kind words and for being a loyal guest of Super 8 Bangor. We look forward to welcoming you back for another pleasant stay in the future!Warm regards,

10/10 Excellent

Naida

Stayed 1 night in Mar 2024

8/10 Good

Shannon

Stayed 1 night in Mar 2024
Response from David on 31 Mar 2024
**Hotel Response:**We appreciate your feedback and are glad to hear that you had a positive experience overall during your stay with us. If there are any specific aspects you feel we could improve to earn that extra star next time, please don't hesitate to let us know. Your satisfaction is our top priority, and we're committed to continually enhancing our guests' experiences. We hope to have the opportunity to welcome you back for an even better stay in the future. Thank you for choosing to stay with us!

2/10 Terrible

Kendra

Disliked: Cleanliness, property conditions & facilities
When we arrived at the Super 8 there was a police cruiser on the premises. The snow was not removed from the parking lot. I approached the officer and asked if it was safe for my family to stay at the location and he told me he wouldnt stay with his family. We left the location and found another hotel recommended by the police officer. Very disappointed that Expedia would have this location. We lost out on our money and oir child felt very nervous and unsafe.
Stayed 1 night in Mar 2024
Response from David on 10 Apr 2024
Dear Kendra,Thank you for bringing your concerns to our attention regarding your recent stay at Super 8 Bangor. We sincerely apologize for any inconvenience or discomfort you experienced during your visit.First and foremost, we take the safety and security of our guests very seriously. We understand how alarming it must have been to see a police cruiser on the premises upon your arrival. Please know that the presence of law enforcement was related to an unrelated matter and does not reflect the typical atmosphere of our hotel.We also apologize for any inconvenience caused by the snow not being removed from the parking lot. Unfortunately, we experienced unexpected weather conditions that impacted our ability to clear the snow in a timely manner. However, we are actively addressing this issue to ensure it does not recur in the future.Regarding your interaction with the police officer, we regret any discomfort it may have caused. Please understand that the officer's comments were his personal opinion and do not reflect the overall safety of our establishment. We strive to provide a secure environment for all of our guests, and we are disappointed to hear that you did not feel safe during your time with us.We appreciate your feedback and take it seriously as we continuously strive to improve our services. In light of your experience, we would like to offer you a refund for the inconvenience you encountered. Please contact our management team directly to arrange this refund.Once again, we apologize for the shortcomings you experienced during your stay. We hope you will consider giving us another opportunity to exceed your expectations in the future.Sincerely,

4/10 Poor

Tara

Travelled with family and small children
Disliked: Cleanliness
We arrived late and were given a room that smelled like a horse barn and the bathroom floor was dirty, we told the front desk and they moved us to another room. We have stayed here many times in the past and never had this happen. The new room we were given was clean and did not smell, maybe just an off day!
Stayed 1 night in Mar 2024
Response from David on 31 Mar 2024
Absolutely, here's a concise, humanized response:Hey there, we're truly sorry about the mix-up with your room during your recent stay. It's definitely not the experience we want for you, especially considering you've been with us before. We appreciate you letting us know about the issue, and we're glad we could quickly sort it out and get you into a room that felt right. Your comfort means a lot to us, and we're taking your feedback seriously to ensure it doesn't happen again. Thanks for your understanding and loyalty, and we can't wait to make it up to you during your next visit.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from David on 10 Apr 2024
As the manager of Super 8 Bangor hotel, I would like to thank Kevin for taking the time to rate our establishment on Expedia. We appreciate receiving feedback from our guests as it helps us improve our services. While we're glad to see that Kevin rated us 4 out of 5, we would love to hear more about his experience to understand how we can make it a 5-star stay next time. If Kevin has any specific comments or suggestions, we encourage him to reach out to us directly so that we can address his concerns and ensure that his future stays with us exceed his expectations. Thank you again, Kevin, for choosing Super 8 Bangor, and we hope to have the opportunity to welcome you back soon.

6/10 Okay

Deborah

Travelled with family
It was a typical reasonably priced stay. Just what we were looking for.
Stayed 3 nights in Mar 2024
Response from David on 31 Mar 2024
We're so glad to hear that our hotel met your needs perfectly! Being just what you were looking for is music to our ears. We strive to offer a comfortable stay at a fair price, and it's fantastic to know we hit the mark for you. If your adventures bring you back our way, we'd be thrilled to host you again. Thanks for choosing us, and we hope to see you again soon!

10/10 Excellent

michael a

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Feb 2024
Response from David on 31 Mar 2024
Wow, thank you so much for the stellar rating! It means a lot to us. Keeping things squeaky clean is a top priority here, so we're thrilled that you noticed and appreciated our efforts. Our housekeeping team works hard behind the scenes to make sure everything sparkles just right. We'd be absolutely delighted to have you back again anytime you're in the area. Your kind words truly brightened our day!

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly, room clean, bed comfortable. Unfortunately not close to anything, but the price made up for it.
Stayed 1 night in Mar 2024
Response from David on 31 Mar 2024
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our friendly staff, clean rooms, and comfy beds contributed to a pleasant stay for you. While we understand our location might not be ideal for everyone, we're glad our competitive pricing helped offset any inconvenience. Should your travels bring you back our way, we'd love to welcome you for another great stay!

10/10 Excellent

Felecia

Travelled with family
Liked: Cleanliness, staff & service
The staff were beyond excellent at check in. Super friendly! Felt very safe, room was clean!
Stayed 1 night in Mar 2024
Response from David. on 15 Mar 2024
Hello Felecia ,Thanks for taking time to review us, Thank you for your kind words! We're delighted to hear that you had an excellent check-in experience with our staff and felt safe during your stay. Maintaining a clean environment is a top priority for us, and we're thrilled that you found your room to be clean and comfortable. We appreciate your feedback and hope to welcome you back again soon!

8/10 Good

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from David on 10 Apr 2024
Thank you for sharing Sebastian's rating. We appreciate the feedback and the 4 out of 5 rating given on Expedia. If there are any specific aspects of your experience that you would like to share or if there are any improvements you think we could make, please don't hesitate to let us know. Your feedback helps us to continually enhance our services for all our guests. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Vidhya, Somerville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from David on 31 Mar 2024
Wow, thank you for the perfect score! We're absolutely thrilled to hear that you had such a wonderful experience during your stay with us. Your satisfaction is our top priority, and it's incredibly rewarding to know that we hit the mark for you. We're grateful for your support and hope to have the pleasure of welcoming you back for another fantastic stay in the future. Safe travels until then!

10/10 Excellent

Josephine

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from David on 31 Mar 2024
**Hotel Response:**Thank you so much for the perfect rating! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable stay. We truly appreciate your support and hope to have the pleasure of welcoming you back for another wonderful stay in the future. Safe travels until then!

10/10 Excellent

Burlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the rooms were clean
Stayed 2 nights in Mar 2024
Response from David on 28 Mar 2024
We're thrilled to hear that you had such a positive experience with our friendly staff and clean rooms! Providing a welcoming atmosphere and maintaining cleanliness are top priorities for us, and we're delighted that we succeeded in making your stay enjoyable. Our team works hard to ensure that every guest feels comfortable and well taken care of, so it's wonderful to receive feedback like yours. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic visit!

10/10 Excellent

Wengleiman

Stayed 2 nights in Mar 2024
Response from David on 31 Mar 2024
**Hotel Response:**Thank you so much for the perfect rating! We're thrilled that you had such a wonderful experience during your stay with us. Your satisfaction is our ultimate goal, and it's incredibly rewarding to know that we hit the mark for you. We truly appreciate your support and hope to have the pleasure of welcoming you back for another fantastic stay in the future. Safe travels until then!

10/10 Excellent

phyllis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Is is great for park and fly
Stayed 1 night in Mar 2024
Response from David on 28 Mar 2024
We're thrilled to hear that you found our hotel convenient for park and fly purposes! We understand the importance of seamless travel experiences, and we're glad we could provide a solution for your trip. Thank you for choosing us for your park and fly needs, and we hope to welcome you back for future travels!

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff!
Stayed 1 night in Mar 2024
Response from David on 28 Mar 2024
We're thrilled to hear that you found our staff friendly during your stay! Providing warm and welcoming service is something we take great pride in, and it's wonderful to know that our team made a positive impression on you. We believe that friendly and attentive service can truly enhance a guest's experience, and we're delighted that you felt well taken care of. Thank you for your kind words, and we look forward to welcoming you back for another enjoyable stay!

8/10 Good

Christie

Travelled with family
Liked: Staff & service, amenities
Fair for the price. Good breakfast bag. Common areas smelt of smoke. Friendly service!
Stayed 1 night in Mar 2024
Response from David on 28 Mar 2024
Thank you for sharing your experience with us! We're glad to hear that you found our pricing fair and enjoyed the breakfast bag. Providing value for our guests is important to us, and we're happy to know you found it satisfactory. However, we're sorry to hear about the smell of smoke in the common areas. Maintaining a clean and pleasant environment is a priority, and we'll address this issue promptly. We appreciate your understanding and patience. It's wonderful to hear that you received friendly service during your stay. Our team is dedicated to ensuring guests feel welcome and well taken care of. Thank you for choosing to stay with us, and we hope to welcome you back for an even better experience in the future!

8/10 Good

Thian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, nice pillows
Stayed 1 night in Feb 2024
Response from David on 28 Mar 2024
I'm glad to hear you found our rooms clean and the pillows nice and comfy! It's always great to know that our efforts to create a cozy and welcoming environment are appreciated. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another comfortable stay soon!

10/10 Excellent

SHARON

Travelled with partner
Liked: Cleanliness, staff & service
Staff was excellent and free breakfasts. . Parking price while away flying to some where.
Stayed 3 nights in Mar 2024
Response from David on 28 Mar 2024
We're thrilled to hear that you had a wonderful experience with our staff and enjoyed our complimentary breakfasts during your stay! Providing exceptional service and amenities like these is what we're all about. Regarding parking while away flying, we understand the importance of convenient and affordable options for our guests. We'll certainly take your feedback into consideration as we continuously strive to improve our services. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic visit!

8/10 Good

Kymber

Stayed 1 night in Mar 2024
Response from David on 31 Mar 2024
**Hotel Response:**Thanks for your feedback! We're glad to hear that you had a positive experience overall during your stay with us. If there are any areas where you feel we could improve and earn that extra star next time, please don't hesitate to share your thoughts with us. Your satisfaction is important to us, and we're committed to making every stay exceptional for our guests. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future. Safe travels!

8/10 Good

Anita

Liked: Staff & service
Looks dated.
Stayed 1 night in Mar 2024
Response from David on 10 Apr 2024
Dear Anita,Thank you for sharing your feedback with us following your recent stay. We appreciate your honesty and value your input regarding the appearance of our hotel.We understand that maintaining a fresh and modern atmosphere is important to our guests, and we want to assure you that we take your comments seriously. Our team is continually working to enhance the aesthetics and overall experience for our guests.Your feedback serves as valuable insight as we strive to make improvements, and we hope to have the opportunity to welcome you back in the future to experience the positive changes we are implementing.If there are any specific areas you feel we could focus on to enhance your experience further, please don't hesitate to let us know.Warm regards,

8/10 Good

Marcel

Stayed 1 night in Mar 2024
Response from David on 10 Apr 2024
Dear Marcel,Thank you for taking the time to rate your recent stay at Super 8 Bangor. We appreciate your feedback and are pleased to see that you rated us 4 out of 5 stars.While we're glad that overall your stay was satisfactory, we're always striving to provide the best experience possible for our guests. If there were any specific aspects of your stay that you particularly enjoyed or if there are any areas where you think we could improve, we would love to hear more details.Your feedback helps us to continually enhance our services and ensure that all our guests have a comfortable and enjoyable stay. We hope to have the opportunity to welcome you back to Super 8 Bangor in the future.Warm regards,

10/10 Excellent

Kelly

Stayed 1 night in Mar 2024
Response from David on 31 Mar 2024
**Hotel Response:**Thank you so much for the perfect rating! We're delighted to hear that you had such a wonderful experience during your stay with us. Providing top-notch service and accommodations is our goal, and we're thrilled that we met your expectations. Your feedback means the world to us, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future. Safe travels until then!

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed with the cleanliness. I gave it a 4 because our shower knob was broke, therefore the water was ice cold.
Stayed 2 nights in Mar 2024
Response from David on 28 Mar 2024
"Thanks a ton for your kind words about our cleanliness! We're thrilled to hear that our efforts to keep things spick and span didn't go unnoticed. At the same time, we're truly sorry to hear about the hiccup with your shower knob. That's definitely not the experience we want you to have during your stay. We understand how frustrating it can be to deal with cold water, especially when you're looking forward to a nice, warm shower. Please accept our sincerest apologies for any inconvenience this caused. We'll definitely look into fixing that right away to ensure it doesn't happen again. Thanks for bringing it to our attention, and we hope to have the chance to make it up to you on your next visit!"

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from David on 28 Mar 2024
Thank you for your review. We appreciate your feedback and take your concerns seriously. If there are any specific areas where we can improve and earn a higher rating from you in the future, please let us know. Your satisfaction is our top priority, and we're committed to making every guest experience exceptional. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay next time.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
It good for a stop on you way to a destination note for a full vacations
Stayed 1 night in Mar 2024
Response from David on 28 Mar 2024
"Hey, thanks for sharing your thoughts! We totally get what you mean about our place being a great stopover spot on your way to somewhere else. Sometimes you just need a comfy pit stop to recharge before hitting the road again, right? While we might not be your full vacation destination, we're here to make sure your stay with us is cozy, convenient, and hassle-free. Whether it's a quick rest before your next adventure or a short break from the journey, we're happy to be a part of your travel plans. Thanks for choosing us for your stopover, and safe travels on the rest of your journey!"

6/10 Okay

MARC

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Time to remodel
Stayed 1 night in Mar 2024
Response from David on 10 Apr 2024
Dear Marc,Thank you for taking the time to share your feedback with us. We appreciate your honesty and understand your concerns regarding the need for remodeling.At Super 8 Bangor, we continuously strive to provide our guests with comfortable and enjoyable stays. Your feedback regarding the condition of our property is invaluable to us, and we will certainly take it into consideration as we plan for future improvements.We want to assure you that enhancing the guest experience is a top priority for us, and we are actively working on plans to update and renovate our facilities to better meet the needs and expectations of our valued guests.We hope you'll consider staying with us again in the future to experience the positive changes we are making. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly.Warm regards,

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and tidy upon check in. Bar fridge and microwave came in handy. Staff friendly and professional upon check in and to answer questions. It’s located close to airport and highway exit.
Stayed 1 night in Mar 2024
Response from David on 28 Mar 2024
"Hey there! Thanks a bunch for sharing your awesome experience with us! We're super glad to hear that your room was all spick and span when you checked in, and that the bar fridge and microwave came in handy for you. Our team works hard to keep things cozy and convenient, so it's really great to hear that you found them useful! And how about that location, right? Being close to the airport and highway exit definitely makes life easier. We're stoked that our friendly staff could help you out too - we're all about making sure you feel welcome and taken care of. Thanks a million for choosing to stay with us, and we can't wait to have you back for another awesome stay!"

2/10 Terrible

Dylan

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon checking into my room there was mouse droppings on the bed so we decided we didn’t want to stay. Still haven’t heard back about getting a refund.
Stayed 1 night in Mar 2024
Response from David on 10 Apr 2024
Dear Dylan,Thank you for sharing your experience with us. We are genuinely sorry to hear about the situation you encountered during your recent stay. Your comfort and satisfaction are our top priorities, and we regret any inconvenience caused by the presence of mouse droppings in your room.After receiving your review, we promptly conducted a thorough inspection of the room. However, we did not find any signs of pests or receive any other complaints related to the room you stayed in before or after your visit. Nevertheless, we understand your concerns and take them seriously.Regarding your refund request, as your reservation was made through a third-party platform, we recommend reaching out to them directly for assistance. They will be able to provide you with the necessary support and facilitate the refund process according to their policies.We value your feedback and strive to ensure that all our guests have a comfortable and enjoyable experience with us. Please accept our sincerest apologies once again, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.Warm regards,

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, staff & service
It seemed to be a rough area of the city. The hotel is very tired and in need of upgrading. BUT, it was clean and your staff are amazing! Will stay again on an upcoming trip to Bangor. The contents of the complimentary breakfast were a great surprise, well done!
Stayed 1 night in Feb 2024
Response from David on 28 Feb 2024
Dear Joanne,Thank you for choosing to stay with us at Super 8 Bangor and for taking the time to leave us a review. We appreciate your feedback and are delighted to hear that you found our staff to be amazing and our complimentary breakfast to be a great surprise.We understand your concerns about the area and the need for upgrades to our hotel. Please know that we are constantly working to improve our facilities to ensure a comfortable and enjoyable stay for all our guests.We look forward to welcoming you back on your upcoming trip to Bangor. If there is anything specific you would like us to address or if you have any further feedback, please feel free to reach out to us directly.Warm regards,

10/10 Excellent

ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was inexpensive, clean, quiet , and staff was helpful.. breakfast was a bagful of good snacks.
Stayed 1 night in Feb 2024
Response from David on 25 Feb 2024
Thank you, Ann, for your glowing review of our hotel! We're thrilled to hear that you had such a positive experience with us. Providing excellent service and a comfortable stay for our guests is our top priority, and it's wonderful to know that we met your expectations. We hope to welcome you back again soon for another enjoyable stay! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.

8/10 Good

Danielle

Disliked: Staff & service
Very hard to communicate with the staff, with their lack of ability to speak English
Stayed 2 nights in Feb 2024
Response from David on 25 Feb 2024
Dear Danielle,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your recent visit. We understand that effective communication is crucial in providing excellent service, and we regret that there were difficulties due to language barriers with our staff.We want to assure you that we take your comments seriously and are actively addressing this issue, particularly with our new hires. We appreciate your understanding and patience as we work to improve our services.If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly.Warm regards,

6/10 Okay

Logan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed for a night before an early morning flight. Did the job. Not the cleanest but didn't have high expectations. Check-in was simple. Parking was good with lots of cameras and lights.
Response from David on 22 Feb 2024
Dear Logan,Thank you for choosing to stay with us at Super 8 Bangor. We appreciate you taking the time to share your feedback with us.We're glad to hear that our convenient location and parking facilities met your needs for your early morning flight. However, we apologize if the cleanliness did not meet your expectations. We strive to maintain a high standard of cleanliness and will address any areas that need improvement.We hope you'll consider staying with us again in the future and giving us another opportunity to provide you with a better experience.Sincerely,

8/10 Good

ann

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone friendly and helpful and room was nice and clean😀
Stayed 1 night in Feb 2024
Response from David on 21 Feb 2024
Thank you for your feedback, Ann! We're thrilled to hear that you enjoyed your stay with us. Our team works hard to provide excellent service and maintain clean accommodations for our guests. We hope to welcome you back to Super 8 Bangor soon!

10/10 Excellent

jojo

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from David on 21 Feb 2024
Dear Jojo,Thank you for taking the time to rate our Super 8 Bangor hotel with a perfect 5 out of 5! We greatly appreciate your feedback and are thrilled to hear that you had an excellent experience during your stay with us.At Super 8 Bangor, we strive to provide exceptional service and comfortable accommodations to all of our guests, and it's wonderful to know that we met your expectations.If you have any specific comments or suggestions about your stay that you would like to share with us, please feel free to reach out. We value your input and are always looking for ways to improve our guests' experiences.We hope to have the opportunity to welcome you back to Super 8 Bangor again soon!Warm regards,

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Served the purpose
Stayed 1 night in Feb 2024
Response from David on 16 Feb 2024
Dear David,Thank you for taking the time to leave a review of your recent stay with us on Expedia. We are pleased to hear that we were able to serve the purpose of your visit. Providing a satisfactory experience for our guests is always our top priority, and we're glad to know that we met your expectations.If there are any specific aspects of your stay that stood out to you or areas where we could improve, we would greatly appreciate any feedback you may have. Your input helps us to continually enhance our services and offerings for future guests.We hope to have the opportunity to welcome you back again in the future for another enjoyable stay.Warm regards,