Outdoor pool

Reviews of Urbana Sathorn Hotel

Urbana Sathorn Hotel
55 South Sathorn Road Tungmahamek, Sathorn, Bang Kholame, Bangkok, Bangkok

Reviews

7.8

Good

Rating 10 - Excellent. 420 out of 1309 reviews" "
Rating 8 - Good. 506 out of 1309 reviews" "
Rating 6 - Okay. 234 out of 1309 reviews" "
Rating 4 - Poor. 82 out of 1309 reviews" "
Rating 2 - Terrible. 67 out of 1309 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Nikolas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location
Stayed 2 nights in Jan 2024
Response from Jimmy on 30 Jan 2024
Dear Nikolas. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best Regards,Guest Service Manager

10/10 Excellent

Rachna

Liked: Cleanliness, property conditions & facilities
Beautiful apartments With all the luxury service. Nice pool with great view. Housekeeping was great. Checkin process was easy. Our apartment was on road side And there was lot of traffic sound. Overall we enjoyed staying here.
Stayed 2 nights in Dec 2023
Response from Jimmy on 12 Jan 2024
Dear Rachna, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay, but we're sorry to hear there were some issues with traffic noise. Please rest assured we have addressed this with the team to ensure we improve on this.And I’m looking forward to having you again as a guest in our hotel. Best Regards, Guest Service Manager

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, property conditions & facilities
Property is beautiful and very clean!! Rooms are spacious and clean. Local areas with local shops and restaurants hidden around eveey corner and ally! Beautiful balcony views!
Stayed 4 nights in Jan 2024
Response from Jimmy on 10 Jan 2024
Dear Douglas. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.Best Regards,Guest Service Manager

8/10 Good

Victor

Stayed 6 nights in Dec 2023
Response from Jimmy on 8 Jan 2024
Dear Victor. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.Best Regards,Guest Service Manager

8/10 Good

Peter

Stayed 4 nights in Dec 2023
Response from Jimmy on 11 Dec 2023
Dear Peter. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best Regards,Guest Service Manager

6/10 Okay

Nina

Stayed 2 nights in Dec 2023
Response from Jimmy on 7 Dec 2023
Dear NinaFirst and foremost thank you for taking the time to share your feedback with us.We would like to express our apologies that you had a negative experience in our hotel.We hope your next stay at Urbana Sathorn will be a pleasant journey and look forward to welcoming you back again.Best Regards,Guest Service Manager

10/10 Excellent

Gerret Bargum

Stayed 6 nights in Nov 2023
Response from Jimmy on 7 Dec 2023
Dear Gerret Bargum. Thank you for your review and for choosing our hotel.I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best Regards,Guest Service Manager

10/10 Excellent

Csaba

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in the executive apartment on the 33rd floor. It was huge with so much space everywhere and the view was amazing from everyone. Friendly staff. Great pool. Good variety of breakfast options
Stayed 3 nights in Nov 2023
Response from Jimmy on 5 Dec 2023
Dear Csaba. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best Regards,Guest Service Manager

10/10 Excellent

Son

Great staff and clean area
Stayed 3 nights in Nov 2023
Response from Jimmy on 4 Dec 2023
Dear Son. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best Regards,Guest Service Manager

10/10 Excellent

Maria E

Liked: Cleanliness, property conditions & facilities
I love this place is really clean and good costumer service!!
Stayed 5 nights in Nov 2023
Response from Jimmy on 4 Dec 2023
Dear Maria E.I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to contact us.Best Regards,Guest Service Manager

10/10 Excellent

Augusto

Stayed 1 night in Nov 2023
Response from Jimmy on 4 Dec 2023
Dear Augusto. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Best Regards,Guest Service Manager

10/10 Excellent

WENG KHIAW

Liked: Cleanliness, property conditions & facilities
Convenient location and comfortable environment
Stayed 7 nights in Oct 2023
Response from Jimmy on 4 Dec 2023
Dear Weng Khiaw. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best Regards,Guest Service Manager

10/10 Excellent

rhona

Stayed 2 nights in Nov 2023
Response from Jimmy on 4 Dec 2023
Dear Rhona. Thank you for your review and for choosing our hotel.I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best Regards,Guest Service Manager

6/10 Okay

Umair

Travelled with family and small children
Liked: Cleanliness
Very poor communication from the reception desk, none of the phone lines worked in the rooms, could not even contact the reception desk, upon complaining nothing was done to fix it, didn’t feel the warm welcome you normally get upon checking in to the hotel, they weren’t as friendly at the reception desk. The porters at the door were very nice, very helpful and polite. The property is quite old and run down, in the pictures it looks so different compared to what it actually is. Don’t be fooled by the pictures
Stayed 3 nights in Oct 2023
Response from Jimmy on 4 Dec 2023
Dear First and foremost thank you for taking the time to share your feedback with us.We're sorry to hear there were some issues with the receptionist communication. Please rest assured we have addressed this with the team to ensure we improve on this. And I’m looking forward to having you again as a guest in our hotel. Best Regards,Guest Service Manager

10/10 Excellent

Zhongyi

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Jimmy on 4 Dec 2023
Dear ZhongyiThank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best Regards,Guest Service Manager

6/10 Okay

John

Stayed 4 nights in Oct 2023
Response from Jimmy on 4 Dec 2023
Dear John First and foremost thank you for taking the time to share your feedback with us.We would like to express our apologies that you had a negative experience in our hotel.We hope your next stay at Urbana Sathorn will be a pleasant journey and look forward to welcoming you back again.Best Regards,Guest Service Manager

10/10 Excellent

Tajh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really friendly staff. Spacious room, good breakfast!
Stayed 3 nights in Oct 2023
Response from Jimmy on 4 Dec 2023
Dear Tajh. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Best Regards,Guest Service Manager

4/10 Poor

Hugh

Stayed 12 nights in Oct 2023
Response from Jimmy on 4 Dec 2023
Dear HughFirst and foremost thank you for taking the time to share your feedback with us.We would like to express our apologies that you had a negative experience in our hotel.We hope your next stay at Urbana Sathorn will be a pleasant journey and look forward to welcoming you back again.Best Regards,Guest Service Manager

8/10 Good

Wutichai

Liked: Room comfort
Stayed 2 nights in Oct 2023
Response from Jimmy on 4 Dec 2023
Dear Witichai. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best Regards,Guest Service Manager

2/10 Terrible

TSUN IN

Stayed 1 night in Oct 2023
Response from Jimmy on 4 Dec 2023
Dear Tsun InFirst and foremost thank you for taking the time to share your feedback with us.We would like to express our apologies that you had a negative experience in our hotel.We hope your next stay at Urbana Sathorn will be a pleasant journey and look forward to welcoming you back again.Best Regards,Guest Service Manager

6/10 Okay

Urszula

Liked: Room comfort
Its a 3 star and pool area is bad
Urbana is not a 5 or a 4 star hotel! Beware as its listed as such on many hotel pages! The rooms are ok however many items are damaged ( for us there was a cigarette burn on one of the armchairs/phone not working/ aircon making horrible noise at night and ultimately nit working) and as a traveller you waste your time to report those to management. If you are a person that likes to relax by the pool - their pool is not very well maintained - for about 1000 guest capacity this hotel has 5sun beds - 2 out of which are damaged beyond point of use but left for all of the guests to see. The around the pool area is a dangerous area for the kids as the below grass panels are broken and you are at high risk or breaking your leg or falling and hitting your head agaist the pool. I do not recommend and ask hotels.com to take them off as 5 star listing.
Stayed 8 nights in Oct 2023
Response from Jimmy on 4 Dec 2023
Dear First and foremost thank you for taking the time to share your feedback with us.We would like to express our apologies since our hotel is currently undergoing some needed maintenance. We hope that you will have much better experiences for your next stay with us in the future.We hope your next stay at Urbana Sathorn will be a pleasant journey and look forward to welcoming you back again.Best Regards,Guest Service Manager

6/10 Okay

SIAW

Travelled with family
Disliked: Amenities, property conditions & facilities
Overall, the suite is OK. The property is very old, must have been built in the early 90s. Maintenance is good as they tried to keep it as clean as possible. Air condition works great, very cold. The washing maching is not dual washer/dryer as advertised, so you have to hang up your clothings to dry. TV is horrible, only 3 or 4 stations on "standard" definition, but this is not critical as we did not visit Bangkok to watch TV. On our checkout, we we told we have to pay for two bottles of water, which I thought was a rip-off, considering the fact that we checked out at 7.30 am and room service has not replaced the 4 bottles of water that we are entitled to everyday. Although it is only 50 baht per bottle, it is the principle that counts. We didn't argue and just paid up. The walk to Si Lom and Lumphini MRTs is quite far and not the best for tourists. We ended up using Grab from Urbana Sathorn to the MRT stations all the time.
Stayed 8 nights in Sep 2023
Response from Jimmy on 4 Dec 2023
Dear First and foremost thank you for taking the time to share your feedback with us.We need to apologize for the negative experience you had unwillingly met since our hotel is currently undergoing some needed maintenance.We hope your next stay at Urbana Sathorn will be a pleasant journey and look forward to welcoming you back again.Best Regards,Guest Service Manager

4/10 Poor

Jeffrey

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Jimmy on 5 Dec 2023
Dear JeffreyFirst and foremost thank you for taking the time to share your feedback with us.We would like to express our apologies that you had a negative experience in our hotel.We hope your next stay at Urbana Sathorn will be a pleasant journey and look forward to welcoming you back again.Best Regards,Guest Service Manager

10/10 Excellent

Wutichai

Stayed 2 nights in Sep 2023
Response from Guest Service Manager on 7 Oct 2023
Dear Wutichai,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Best Regards,

10/10 Excellent

SEUNG SEOK

Stayed 4 nights in Sep 2023
Response from Jimmy on 4 Dec 2023
Dear Seung Seok. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to contact us.Best Regards,Guest Service Manager

10/10 Excellent

sharon

Travelled with group
Liked: Cleanliness, room comfort
Great spacious apartment
Every member of staff was friendly and helpful. The accommodation is getting a bit tired now, but very clean. Housekeeping did a good job everyday. My only criticism is that there were only 5 sunloungers at the pool and they needed replacing.
Stayed 8 nights in Sep 2023
Response from Guest Service Manager on 7 Oct 2023
Dear Sharon,Thank you for taking the time to post a review of our hotel. We are so happy to hear that you enjoyed your time at Urbana Sathorn. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.Best Regards,

10/10 Excellent

Stephen

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023
Response from Jimmy on 4 Dec 2023
Dear Stephen. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best Regards,Guest Service Manager

10/10 Excellent

Wutichai

Stayed 2 nights in Sep 2023
Response from Jimmy on 4 Dec 2023
Dear Wituchai. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best Regards,Guest Service Manager

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, room comfort
Excellent value for money.
Very clean hotel with excellent facilities. Beds are very comfortable and good variety of options for breakfast. Location near BTS so very convenient for exploring Bangkok. Would recommend staying at this hotel to others.
Stayed 1 night in Sep 2023
Response from Guest Service Manager on 7 Oct 2023
Dear Neil,Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best Regards,

8/10 Good

King Shing Simon Thomas

Travelled with family
Liked: Cleanliness
The staff are very helpful.
Stayed 5 nights in Sep 2023
Response from Guest Service Manager on 7 Oct 2023
Dear King Shing,Thank you for taking the time to post a review of our hotel. We are so happy to hear that you enjoyed your time at Urbana Sathorn. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.Best Regards,

6/10 Okay

KWAI LIN

Travelled with group
電視訊號很差
Stayed 3 nights in Sep 2023
Response from Jimmy on 4 Dec 2023
Dear Kwai LinFirst and foremost thank you for taking the time to share your feedback with us.We would like to express our apologies that you had a negative experience in our hotel.We hope your next stay at Urbana Sathorn will be a pleasant journey and look forward to welcoming you back again.Best Regards,Guest Service Manager

8/10 Good

Kenneth, Singapore

Business traveller
Liked: Cleanliness, property conditions & facilities
Area houses several embassies and is generally safe and relatively quiet in the evenings. For food options, many places are within a 10 mins walk away.
Stayed 2 nights in Sep 2023
Response from Jimmy on 4 Dec 2023
Dear Kenneth. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best Regards,Guest Service Manager

10/10 Excellent

wei-chih

Stayed 3 nights in Aug 2023
Response from Jimmy on 4 Dec 2023
Dear Wei Chih. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best Regards,Guest Service Manager

10/10 Excellent

YULUNG

Stayed 11 nights in Aug 2023
Response from Yulung on 4 Dec 2023
Dear Yulung Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Best Regards,Guest Service Manager

8/10 Good

Nour-Eddin

Stayed 2 nights in Aug 2023
Response from Jimmy on 4 Dec 2023
Dear Nour-Eddin. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best Regards,Guest Service Manager

10/10 Excellent

SIK FAI

Travelled with family
Liked: Cleanliness
: The room is so big and clean. : Very good swimming pool : 8 mins walking to BTS station " Sala Daeng" or only 10 mins to downtown by taxi.
Stayed 4 nights in Aug 2023
Response from Guest Service Manager on 7 Oct 2023
Dear Sik Fai,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Best Regards,

8/10 Good

Calvin

Stayed 2 nights in Aug 2023
Response from Jimmy on 4 Dec 2023
Dear CalvinThank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best Regards,Guest Service Manager

6/10 Okay

Angeline

Travelled with group
Overall lighting not bright enough
Stayed in Room 1009. Room was big but air-conditioner in the lounge was not cold, i.e. not able to set it cold. Very frustrating! Not enough lighting as well.
Stayed 5 nights in Jul 2023
Response from Jimmy on 4 Dec 2023
Dear First and foremost thank you for taking the time to share your feedback with us.We need to apologize for the negative experience you had unwillingly met since our hotel is currently undergoing some needed maintenance.We hope your next stay at Urbana Sathorn will be a pleasant journey and look forward to welcoming you back again.Best Regards,Guest Service Manager

10/10 Excellent

WONG RUSSEL

Liked: Cleanliness, amenities, property conditions & facilities
Love this place!
Stayed 3 nights in Aug 2023
Response from Jimmy on 4 Dec 2023
Dear Wong Russel. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best Regards,Guest Service Manager

10/10 Excellent

Kitak

Stayed 2 nights in Jul 2023
Response from Jimmy on 4 Dec 2023
Dear Kitak. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best Regards,Guest Service Manager

10/10 Excellent

Eunho

Stayed 2 nights in Jul 2023

4/10 Poor

Grant

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Jimmy on 4 Dec 2023
Dear GrantFirst and foremost thank you for taking the time to share your feedback with us.We would like to express our apologies that you had a negative experience in our hotel.We hope your next stay at Urbana Sathorn will be a pleasant journey and look forward to welcoming you back again.Best Regards,Guest Service Manager

10/10 Excellent

Daniel

Stayed 4 nights in Jul 2023

8/10 Good

Roar

Stayed 3 nights in Jul 2023

6/10 Okay

Wai hung

Travelled with group
Disliked: Cleanliness
Equipment is not adequate such as hair dryer! Only 4 bath towels for 5 persons were given after room cleaning everyday! Water leaking from bathtub was seriously!
Stayed 5 nights in Jul 2023

2/10 Terrible

Fangxiao Patricia

Disliked: Cleanliness, property conditions & facilities
Very old, dirty, and ghostly. It’s rated as 5 stars on expedia, but it can’t even qualify for 2 stars international standard.
Stayed 3 nights in Jun 2023

6/10 Okay

Man Hau

Stayed 6 nights in Jul 2023

8/10 Good

ULAS

Stayed 3 nights in Jun 2023
Response from Jimmy on 4 Dec 2023
Dear Ulas. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best Regards,Guest Service Manager

10/10 Excellent

CHIAMEI

Stayed 8 nights in Jun 2023

8/10 Good

DERRICK

Liked: Cleanliness, amenities, property conditions & facilities
No much around the hotel
Stayed 2 nights in Jun 2023