Riva Surya staff was tremendously helpful and dedicated to making sure our visit was pleasant. We stayed in an Urban room, which faced the street rather than the river. The room was clean, well equipped and quiet with double glass doors installed. I would highly recommend the hotel. It was very close to the tourist boats pier, which you can take to see the Grand Palace, Chinatown, etc. Across the street from the hotel are various "alleyways" that lead into vibrant restaurant/merchant activities.