Outdoor pool, pool loungers

Reviews of Hua Chang Heritage Hotel Bangkok

4 out of 5
Hua Chang Heritage Hotel Bangkok
400 Phayathai Road, Pathumwan, Bangkok, Bangkok

Reviews

8.8

Excellent

Rating 10 - Excellent. 496 out of 1000 reviews" "
Rating 8 - Good. 386 out of 1000 reviews" "
Rating 6 - Okay. 77 out of 1000 reviews" "
Rating 4 - Poor. 23 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

susan

Travelled with partner
Liked: Cleanliness, staff & service
Tv reception could be improved
Stayed 4 nights in Oct 2023

10/10 Excellent

Tzu Liang

Stayed 2 nights in Sep 2023
Response from Best Regards, Hua Chang Heritage Hotel on 10 Oct 2023
Dear Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we look forward to serve you again.

10/10 Excellent

Sharon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A nice heritage property and good location. staff was very courteous and service exceptional.
Stayed 1 night in May 2023
Response from Hua Chang Heritage Hotel on 6 Jun 2023
Dear Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we look forward to serve you again.Best Regards,Hua Chang Heritage Hotel

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquil oasis
A tranquil oasis in the heart of Bangkok. Water features galore drown out the noise from outside the walls, while everything is easiky accessible. Staff are ultra friendly and attentive, and renovation is sensitive to traditional Thai style. A great choice
Stayed 4 nights in Jun 2022
Response from Hua Chang Heritage Hotel on 23 Jun 2022
Dear Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we look forward to serve you again. Best Regards, Hua Chang Heritage Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast menu should change every day. 3 mornings I ate the same thing. Location is very good. Sound proof not bad as hotel was right next to a BTS line but i hardly heard anything. Corridor at my room was very dark. Should install lightings. I would give a better rating if not for these little flaws.
Stayed 3 nights in Feb 2020
Response from Hua Chang Heritage Hotel on 19 Feb 2020
Dear Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we look forward to serve you again. Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
nice hotel. very average staff
Stayed 1 night in Feb 2020
Response from Hua Chang Heritage Hotel on 11 Feb 2020
Dear Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we look forward to serve you again. Best Regards, Hua Chang Heritage Hotel

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great shopping hotel. But for everything else don’
Hotel is very well located and pretty to be honest. The pool is gorgeous but basically unusable as it’s next to a road tbf just a fountain. I didn’t even know it was meant to be a pool at first. The rooms are decent. Only a small hotel. However if you expect any type of common sense from staff don’t bother. They have to ask for approval for minor things. Try to charge for every last detail. I got a “upgrade“ for being a gold member which was for the record only a different floor. Decided to stay for an extra night as I had a heavy one. Tried to book it at the desk. “Reservations had gone home” 8pm. So I booked on hotels. 8:30am. Wake up call. Go to reception. Argued for 30 minutes. Had to call hotels.com. Basically wasted 4 hours on my last day of honeymoon sorting it. Hotels saved the day other wise I would of been checking out! At 12 and back in at 2. Who even does that.
Stayed 3 nights in Jan 2020
Response from Hua Chang Heritage Hotel on 11 Feb 2020
Dear Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we look forward to serve you again. Best Regards, Hua Chang Heritage Hotel

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel at very convenient location
The hotel is located within walking distance to the Siam shopping centers which is very convenient for shopping and foods. The room is very nice with all little facilities are taken care off. The service staffs are friendly and helpful. Highly recommend this hotel if you plan to stay in Bangkok.
Stayed 2 nights in Jan 2020
Response from Hua Chang Heritage Hotel on 13 Jan 2020
Dear Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we look forward to serve you again. Best Regards,

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Strategically located, 15mins walk to Siam & 10mins walk to Ratchathewi station. Staff were super friendly as well. Cleanliness wise, looks clean everywhere. However, I suspect the bed / Pillow or somewhere has bed bugs. My arms were bitten quite a fair bit. Staff were really friendly and helpful. Worth a commendation! Would I stay again, however, probably not because of the bed bugs.
Stayed 3 nights in Dec 2019
Response from Hua Chang Heritage Hotel on 13 Jan 2020
Dear Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we look forward to serve you again. Best Regards,

8/10 Good

Han Siong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019
Response from Hua Chang Heritage Hotel on 13 Jan 2020
Dear Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we look forward to serve you again. Best Regards,

10/10 Excellent

Malin, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing👍👌 Room decor was unique and modernized, i love the place that i wouldn't like to leave. Great location and quiet easy access to everything around the city. Highly recommended this hotel and i would love to be back sooner 🙂
Stayed 6 nights in Dec 2019
Response from Salinee on 17 Dec 2019
Dear Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we look forward to serve you again. Best Regards, Hua Chang Heritage Hotel

10/10 Excellent

Kelly, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this property so much, it’s the perfect hotel to stay in Bangkok. Walking distance to many great options. I would definitely stay here again.
Stayed 3 nights in Dec 2019
Response from Hua Chang Heritage Hotel on 13 Dec 2019
Dear Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we look forward to serve you again. Best Regards, Hua Chang Heritage Hotel

4/10 Poor

Allo, UK

Travelled with partner
Disliked: Amenities, property conditions & facilities
Not a Boutique Hotel, very few members of staff speak English making communication very difficult. The hotel is very tired, holes in bedsheets, very tired towels. The restaurant is very quiet, no much ambiance, laying breakfast table at 8pm, while having dinner is a bit off putting, the pool is beautiful but not peaceful as the skyline train is running 150 yards above the sunbeds. Water on offer in room is not to be used for sensitive western clientele, if you use the mineral water in fridge will be charged 25baht, the staff due to poor training is very offensive and lacking total multi cultural understanding of international clientele. A nice location if the above is not problem for you, but expect to run big taxi bills as the taxi run on meters on hotel compound to be switch off at the first junction!!! So good location if using BTS and if luxury shopping is your thing as with Siam Centre and Siam Discovery it is luxe brands mecca
Stayed 4 nights in Nov 2019
Response from Hua Chang Heritage Hotel on 7 Dec 2019
Dear Customer, Thank you for your comments. We apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and we assure you that we will be looking into each point that you have made. our management team we will might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Hua Chang Heritage Hotel

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel.. beautiful soroundings. Nice staff. The food is superb.
Stayed 2 nights in Nov 2019
Response from Salinee on 2 Dec 2019
Dear Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we look forward to serve you again. Best Regards, Hua Chang Heritage Hotel

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2019
Response from Hua Chang Heritage Hotel on 20 Nov 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

EDWARD

Liked: Staff & service, property conditions & facilities, room comfort
This hotel is perfect for he Siam area of Bangkok, pool is great and rooms are good. The bathroom smelt a little
Stayed 3 nights in Nov 2019
Response from Hua Chang Heritage Hotel on 19 Nov 2019
Dear Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we look forward to serve you again. Best Regards,

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Salinee on 14 Nov 2019
Dear Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we look forward to serve you again. Best Regards, Hua Chang Heritage Hotel

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super helpful, hotel is very well located. Walking distance from the BTS.
Stayed 5 nights in Oct 2019
Response from Hua Chang Heritage Hotel on 23 Oct 2019
Dear Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we look forward to serve you again. Best Regards, Hua Chang Heritage Hotel

10/10 Excellent

Jason, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near National Stadium BTS and within walking distance to Siam area i.e. Paragon etc. Very clean and quiet boutique hotel with excellent service staff.
Stayed 4 nights in Oct 2019
Response from Hua Chang Heritage Hotel on 22 Oct 2019
Dear Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we look forward to serve you again. Best Regards, Hua Chang Heritage Hotel

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Staff quite friendly but the room look like dirty and stale
Stayed 1 night in Oct 2019
Response from Hua Chang Heritage Hotel on 18 Oct 2019
Dear Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we look forward to serve you again. Best Regards, Hua Chang Heritage Hotel

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Decent location for street food and malls but street food is good anywhere in Bangkok
Stayed 3 nights in Sep 2019
Response from Hua Chang Heritage Hotel on 5 Oct 2019
Dear Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we look forward to serve you again. Best Regards, Hua Chang Heritage Hotel

8/10 Good

Cathy, Hong Kong

Travelled with partner
Liked: Staff & service, property conditions & facilities
I like most is the design and spaciousness of the hotel. But the design of the shower room is not desirable as water keep leaking during shower. The partition between the bedroom and the bathroom is also weird as you can see through it from the bedroom.
Stayed 5 nights in Sep 2019
Response from Hua Chang Heritage Hotel on 26 Sept 2019
Dear Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we look forward to serve you again. Best Regards, Hua Chang Heritage Hotel

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very convenient. The staffs there are very friendly. Will go back again when my next visit
Stayed 3 nights in Sep 2019
Response from Hua Chang Heritage Hotel on 26 Sept 2019
Dear Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we look forward to serve you again. Best Regards, Hua Chang Heritage Hotel

8/10 Good

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bangkok Hotel
Location was convenient & room was comfortable
Stayed 2 nights in Sep 2019
Response from Hua Chang Heritage Hotel on 23 Sept 2019
Dear Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we look forward to serve you again. Best Regards, Hua Chang Heritage Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Hua Chang Heritage Hotel on 16 Sept 2019
Dear Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we look forward to serve you again. Best Regards, Hua Chang Heritage Hotel

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019
Response from Hua Chang Heritage Hotel on 19 Aug 2019
Dear Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we look forward to serve you again. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Best Regards, Hua Chang Heritage Hotel on 5 Aug 2019
Dear Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we look forward to servicing you again.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Best Regards, Hua Chang Heritage Hotel on 2 Aug 2019
Dear Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we look forward to servicing you again.

10/10 Excellent

Marsha R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location! Rooms were very comfortable and amenities were complete. Being able to cool down in the beautiful pool after a very hot and humid day was such a treat. The buffet breakfast could be improved. Overall we would choose this hotel again.
Stayed 4 nights in Jul 2019
Response from Salinee Thongchua on 27 Jul 2019
Dear Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we look forward to servicing you again. Best Regards, Hua Chang Heritage Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from Hua Chang Heritage Hotel on 20 Jul 2019
Dear Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we look forward to servicing you again. Best Regards,

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Location is good. But the conditions inside the room was old and not very clean. The bedsheets color looked grey and with some big holes. Breakfast choices were very limited, not many choices to choose.
Stayed 2 nights in Jul 2019
Response from Hua Chang Heritage Hotel on 20 Jul 2019
Dear Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we look forward to servicing you again. Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
A very pleasant and clean property in a central location near Siam malls ! Not far from the old Bangkok sights either. Though the traffic of Bangkok extends the distance to 5-6 times the original! Restaurant miss Siam served good Thai food ...breakfast can be better.
Stayed 4 nights in Jul 2019
Response from Best Regards, Hua Chang Heritage Hotel on 17 Jul 2019
Dear Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we look forward to servicing you again.

6/10 Okay

BENJAMIN

Liked: Cleanliness, property conditions & facilities, room comfort
All is good except breakfast spread
Stayed 2 nights in May 2019
Response from Salinee Thongchua on 30 May 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Doreen

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, poor service at the restaurant
Outdoor service in the restaurant needs to be improved. I waited 30 mins for the staff to take my my orders during lunch time. Had to go inside the restaurant personally to place my order with the unfriendly manager. And she got my drink orders wrong 😡 there were no service after the food was served. Didn’t bother to dine in the restaurant for the rest of the stay.
Stayed 4 nights in May 2019
Response from Salinee Thongchua on 30 May 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Salinee on 16 May 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2019
Response from Salinee on 16 May 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2019
Response from Salinee on 16 May 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jaroslaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in heart of new Bangkok, close to shopping centers,very well connected to other parts of the city via public transit.
Stayed 4 nights in Mar 2019
Response from Isaraphong on 10 Apr 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back!
Nice location, can reach SIAM BTS by few mins walk. We stay in deluxe room, it’s really big and unexpected! Nice control panel for all equipment in the room! Will stay again for my next Bangkok trip for sure!
Stayed 2 nights in Mar 2019
Response from Isaraphong on 10 Apr 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased with my stay
Very nice hotel close to the Sky train and Airport link pretty much in the centre. Also huge shopping centre with the food court about 5 minutes of walking from the hotel. Spacious room, very interesting decoration, comfortable bed, clean and nice bathroom. Very reasonable price (incl. breakfast). Also very polite and friendly staff. I would certainly book this place again.
Stayed 2 nights in Feb 2019
Response from Hua Chang Heritage Hotel on 5 Mar 2019
Dear Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we look forward to service you again. Best Regards, Hua Chang Heritage Hotel

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Response from Hua Chang Heritage Hotel on 4 Mar 2019
Dear Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we look forward to service you again. Best Regards, Hua Chang Heritage Hotel

8/10 Good

Pexin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Hua Chang Heritage Hotel on 4 Mar 2019
Dear Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we look forward to service you again. Best Regards, Hua Chang Heritage Hotel

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Hsin Miao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms nearer to the BTS track could be noisy. Internet is unstable and slow in the evening. Unable to surf at all.
Stayed 5 nights in Jan 2019
Response from Phakjira T. Reservation Dept. on 29 Jan 2019
Dear Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we look forward to service you again. Best Regards,

6/10 Okay

Nga

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2019
Response from Phakjira T. Reservation Dept. on 29 Jan 2019
Dear Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we look forward to service you again. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Reservation Dept. on 12 Jan 2019
Dear Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we look forward to service you again. Best Regards, Phakjira Thasaw,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018
Response from Reservation Dept. on 12 Jan 2019
Dear Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we look forward to service you again. Best Regards, Phakjira Thasaw,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Phakjira T. on 25 Dec 2018
Dear Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we look forward to service you again. Best Regards,

10/10 Excellent

TNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay in Bangkok
Highly recommend. Better than the 5 stars hotels. Very good value for price paid.
Stayed 4 nights in Dec 2018
Response from HCH on 18 Dec 2018
Thank you for your feedback!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hua Chang is always one of my favorite hotels when I travel to BKK. It is near the BTS and shopping mall.
Stayed 3 nights in Dec 2018
Response from Phakjira Thasaw / Reservation Department on 19 Dec 2018
Dear Customer, Thank you for your choosing our hotel and happy to stay with us!! Hope to service you in next travel. Best Regards,