Exterior

Reviews of Holiday Inn Express Bangkok Sathorn, an IHG Hotel

3.5 out of 5
Holiday Inn Express Bangkok Sathorn, an IHG Hotel
51 Soi Pipat Silom, Bangrak, Bangkok, Bangkok

Reviews

8.8

Excellent

Rating 10 - Excellent. 473 out of 1000 reviews" "
Rating 8 - Good. 430 out of 1000 reviews" "
Rating 6 - Okay. 70 out of 1000 reviews" "
Rating 4 - Poor. 18 out of 1000 reviews" "
Rating 2 - Terrible. 9 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and warm
Stayed 7 nights in Feb 2024

10/10 Excellent

Ronald

Business traveller
The only complaint I have is the eggs were cold at breakfast. Other than that very nice.
Stayed 4 nights in Apr 2024
Response from Knot on 23 Apr 2024
Dear RonaldThank you for your recent stay at Holiday Inn Express Bangkok Sathorn. We're so glad you chose to stay with us, and we're happy to hear that you enjoyed your time.We always appreciate feedback from our guests, as it helps us to improve our services and make sure that we're meeting your needs. We're always looking for ways to improve our guest experience, and we take your feedback very seriously.We hope that these changes will make your next stay with us even more enjoyable.Thank you again for your feedback. We look forward to welcoming you back to Holiday Inn Express Bangkok Sathorn soon.Best RegardsAnuk Prutsirisombut(Mr)Front Office Manager

10/10 Excellent

Pak Hang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
highly recommend!
Stayed 6 nights in Apr 2024
Response from Knot on 23 Apr 2024
Dear Pak HangThank you for your recent stay at Holiday Inn Express Bangkok Sathorn. We're so glad you chose to stay with us, and we're happy to hear that you enjoyed your time.We always appreciate feedback from our guests, as it helps us to improve our services and make sure that we're meeting your needs. We're always looking for ways to improve our guest experience, and we take your feedback very seriously.We hope that these changes will make your next stay with us even more enjoyable.Thank you again for your feedback. We look forward to welcoming you back to Holiday Inn Express Bangkok Sathorn soon.Best RegardsAnuk Prutsirisombut(Mr)Front Office Manager

10/10 Excellent

shengning

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great
Stayed 6 nights in Apr 2024
Response from Knot on 22 Apr 2024
Dear shengningThank you for your recent stay at Holiday Inn Express Bangkok Sathorn. We're so glad you chose to stay with us, and we're happy to hear that you enjoyed your time.We always appreciate feedback from our guests, as it helps us to improve our services and make sure that we're meeting your needs. We're always looking for ways to improve our guest experience, and we take your feedback very seriously.We hope that these changes will make your next stay with us even more enjoyable.Thank you again for your feedback. We look forward to welcoming you back to Holiday Inn Express Bangkok Sathorn soon.Best RegardsAnuk Prutsirisombut(Mr)Front Office Manager

10/10 Excellent

Pak Hang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
always nice to stay in this hotel, convenient to everywhere, close to BTS station, spacious room, highly recommend!
Stayed 3 nights in Apr 2024
Response from Knot on 17 Apr 2024
Dear Pak HangThank you for your recent stay at Holiday Inn Express Bangkok Sathorn. We're so glad you chose to stay with us, and we're happy to hear that you enjoyed your time.We always appreciate feedback from our guests, as it helps us to improve our services and make sure that we're meeting your needs. We're always looking for ways to improve our guest experience, and we take your feedback very seriously.We hope that these changes will make your next stay with us even more enjoyable.Thank you again for your feedback. We look forward to welcoming you back to Holiday Inn Express Bangkok Sathorn soon.Best RegardsAnuk Prutsirisombut(Mr)Front Office Manager

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Knot on 17 Apr 2024
Dear LawrenceThank you for your recent stay at Holiday Inn Express Bangkok Sathorn. We're so glad you chose to stay with us, and we're happy to hear that you enjoyed your time.We always appreciate feedback from our guests, as it helps us to improve our services and make sure that we're meeting your needs. We're always looking for ways to improve our guest experience, and we take your feedback very seriously.We hope that these changes will make your next stay with us even more enjoyable.Thank you again for your feedback. We look forward to welcoming you back to Holiday Inn Express Bangkok Sathorn soon.Best RegardsAnuk Prutsirisombut(Mr)Front Office Manager

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Knot on 8 Apr 2024
Dear KellyThank you for your recent stay at Holiday Inn Express Bangkok Sathorn. We're so glad you chose to stay with us, and we're happy to hear that you enjoyed your time.We always appreciate feedback from our guests, as it helps us to improve our services and make sure that we're meeting your needs. We're always looking for ways to improve our guest experience, and we take your feedback very seriously.We hope that these changes will make your next stay with us even more enjoyable.Thank you again for your feedback. We look forward to welcoming you back to Holiday Inn Express Bangkok Sathorn soon.Best RegardsAnuk Prutsirisombut(Mr)Front Office Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and nice facility.
Stayed 3 nights in Mar 2024
Response from knot on 4 Apr 2024
Dear JosephThank you for your recent stay at Holiday Inn Express Bangkok Sathorn. We're so glad you chose to stay with us, and we're happy to hear that you enjoyed your time.We always appreciate feedback from our guests, as it helps us to improve our services and make sure that we're meeting your needs. We're always looking for ways to improve our guest experience, and we take your feedback very seriously.We hope that these changes will make your next stay with us even more enjoyable.Thank you again for your feedback. We look forward to welcoming you back to Holiday Inn Express Bangkok Sathorn soon.Best RegardsAnuk Prutsirisombut(Mr)Front Office Manager

10/10 Excellent

Tiong Wei Dennis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable hotel. I always stay here when i travel to bkk
Stayed 7 nights in Mar 2024
Response from Knot on 1 Apr 2024
Dear Tiong Wei DennisThank you for your recent stay at Holiday Inn Express Bangkok Sathorn. We're so glad you chose to stay with us, and we're happy to hear that you enjoyed your time.We always appreciate feedback from our guests, as it helps us to improve our services and make sure that we're meeting your needs. We're always looking for ways to improve our guest experience, and we take your feedback very seriously.We hope that these changes will make your next stay with us even more enjoyable.Thank you again for your feedback. We look forward to welcoming you back to Holiday Inn Express Bangkok Sathorn soon.Best RegardsAnuk Prutsirisombut(Mr)Front Office Manager

8/10 Good

tong yam

Stayed 3 nights in Mar 2024
Response from knot on 22 Apr 2024
Dear tong yamThank you so much for staying at Holiday Inn Express Bangkok Sathorn and sharing your valuable comments with us. I was disappointed to read that we fell short of your expectations with regard to the overall services during your stay. We do take your comments seriously and please rest assured that the concerning areas have been addressed with respective managers in our continued efforts to maintain and improve the high level of services provided to our guests. As a token of our apology and to redeem ourselves. we all look forward to welcoming you back in the not too distance futureBest RegardsAnuk Prutsirisombut(Mr)Front Office Manager

10/10 Excellent

Arsenio, Gilroy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from knot on 11 Mar 2024
Dear ArsenioThank you for your recent stay at Holiday Inn Express Bangkok Sathorn. We're so glad you chose to stay with us, and we're happy to hear that you enjoyed your time.We always appreciate feedback from our guests, as it helps us to improve our services and make sure that we're meeting your needs. We're always looking for ways to improve our guest experience, and we take your feedback very seriously.We hope that these changes will make your next stay with us even more enjoyable.Thank you again for your feedback. We look forward to welcoming you back to Holiday Inn Express Bangkok Sathorn soon.Best RegardsAnuk Prutsirisombut(Mr)Front Office Manager

10/10 Excellent

Francis

Liked: Cleanliness, amenities, property conditions & facilities
Friendly helpful staff, clean rooms, great area, right next to BRT, great breakfast buffet and restaurants, nice amenities. Excellent stay!
Stayed 4 nights in Feb 2024
Response from Knot on 4 Mar 2024
Dear FrancisThank you so much for staying at Holiday Inn Express Bangkok Sathorn and sharing your valuable comments with us. I was disappointed to read that we fell short of your expectations with regard to the overall services during your stay. We do take your comments seriously and please rest assured that the concerning areas have been addressed with respective managers in our continued efforts to maintain and improve the high level of services provided to our guests. As a token of our apology and to redeem ourselves. we all look forward to welcoming you back in the not too distance futureBest RegardsAnuk Prutsirisombut(Mr)Front Office Manager

10/10 Excellent

Dennis, New Westminster

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for ten days with two rooms in our party. It was quiet and close to the BTS Skytrain, less than a five minute walk. We were provided with free water bottles and tea/coffee daily. The breakfast was really good with lots of options. Only on the weekends, crowds for breakfast made eating it a little difficult. Some of our other meals nearby were at the recommended "White House" but we tried nearby street food for lunch. One of our room for 4 nights of our stay could hear the TV of an adjoining room all night. We told the front desk and they suggesting changing to another less expensive room but we waited until the annoying guests left. The front desk staff was always helpful and polite. We used facilities such as the washer/dryer which cost 100 Baht each. The 7/11 store was close and convenient. We would definitely consider again in this family friendly hotel. It makes for an excellent place for exploring Bangkok because of the location and transit options.
Stayed 10 nights in Feb 2024
Response from Knot on 28 Feb 2024
Dear DennisThank you very much for taking the time to share such a positive review on Expedia online community. At Holiday Inn Express Bangkok Sathorn, we aim to provide nothing less than exceptional service and a memorable experience to our guests, so it is indeed a pleasure to read your review and learned that you found the service from our passionate team impeccable and truly Thai hospitality. I will definitely share your feedback with the team as it is very encouraging, and we shall work harder to ensure all our guests receive even better experience from staying with us. On behalf of the team, thank you for visiting us and for sharing such a positive review. We all look forward to welcoming you back in hopefully not too distant future. With best regards,Anuk Prutsirisombut(Mr)

10/10 Excellent

Warren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and staff
Stayed 5 nights in Feb 2024
Response from Knot on 28 Feb 2024
Dear WarrenThank you so much for staying at Holiday Inn Express Bangkok Sathorn and sharing your valuable comments with us. I was disappointed to read that we fell short of your expectations with regard to the overall services during your stay. We do take your comments seriously and please rest assured that the concerning areas have been addressed with respective managers in our continued efforts to maintain and improve the high level of services provided to our guests. As a token of our apology and to redeem ourselves. we all look forward to welcoming you back in the not too distance futureBest RegardsAnuk Prutsirisombut(Mr)Front Office Manager

10/10 Excellent

Carlos A

Stayed 3 nights in Feb 2024
Response from Knot on 22 Mar 2024
Dear CarlosThank you for your recent stay at Holiday Inn Express Bangkok Sathorn. We're so glad you chose to stay with us, and we're happy to hear that you enjoyed your time.We always appreciate feedback from our guests, as it helps us to improve our services and make sure that we're meeting your needs. We're always looking for ways to improve our guest experience, and we take your feedback very seriously.We hope that these changes will make your next stay with us even more enjoyable.Thank you again for your feedback. We look forward to welcoming you back to Holiday Inn Express Bangkok Sathorn soon.Best RegardsAnuk Prutsirisombut(Mr)Front Office Manager

10/10 Excellent

LIN GHEE MELVIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Panusart Hanphitakwong on 15 Feb 2024
Dear LIN GHEE,Thank you very much for your kind support to our hotel and rate us a full score. We are pleased to learn that you have a wonderful stay with us in Bangkok! It is something we take pride in. Thank you again for choosing us and we look forward to welcoming you again soon.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, near to station
Stayed 2 nights in Jan 2024
Response from Knot on 2 Feb 2024
Dear PaulThank you for taking the time to tell us about your experience at Holiday Inn Express BANGKOK SATHORN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at +66 2660 2800Best RegardsAnuk Prutsirisombut(Mr)Front Office Manager

2/10 Terrible

Donald

Liked: Staff & service
There was no hot water for over 36 hours - they new this before I checked in - then told me afterwards- no pool because of no hot water
Stayed 2 nights in Jan 2024
Response from Knot on 2 Feb 2024
Dear DanaldThank you for taking the time to tell us about your experience at Holiday Inn Express BANGKOK SATHORN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at +66 2660 2800Best RegardsAnuk Prutsirisombut(Mr)Front Office Manager

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near BTS and MRT Blue Line. Staff are wonderful. Breakfast was great! I would easily recommend.
Stayed 4 nights in Jan 2024
Response from Knot on 2 Feb 2024
Dear PeterThank you for taking the time to tell us about your experience at Holiday Inn Express BANGKOK SATHORN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at +66 2660 2800Best RegardsAnuk Prutsirisombut(Mr)Front Office Manager

10/10 Excellent

Tsz Lun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Knot on 24 Jan 2024
Dear Tsz LumThank you for taking the time to tell us about your experience at Holiday Inn Express BANGKOK SATHORN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at +66 2660 2800Best RegardsAnuk Prutsirisombut(Mr)Front Office Manager

8/10 Good

heeman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Close to shopping and trains.
Stayed 3 nights in Jan 2024
Response from Panusart Hanphitakwong on 22 Jan 2024
Dear heeman,Thank you very much for your kind support to our hotel and rate us high score. We are pleased to learn that you have a wonderful stay with us in Bangkok! It is something we take pride in. Thank you again for choosing us and we look forward to welcoming you again soon.

10/10 Excellent

Kim Fung

Stayed 3 nights in Jan 2024
Response from Panusart Hanphitakwong on 22 Jan 2024
Dear Kim Fung,Thank you for choosing us for your stay in Bangkok. We are pleased to learn that you have a nice stay with us. Guest experience is always our priority and we will continue to serve our best. Thank you again and we look forward to welcoming you again soon.

10/10 Excellent

Mathieu

Stayed 3 nights in Jan 2024
Response from Panusart Hanphitakwong on 22 Jan 2024
Dear Mathieu,Thank you very much for your kind support to our hotel and rate us a full score. We are pleased to learn that you have a wonderful stay with us in Bangkok! It is something we take pride in. Thank you again for choosing us and we look forward to welcoming you again soon.

10/10 Excellent

Vincent

Stayed 1 night in Jan 2024
Response from Panusart Hanphitakwong on 22 Jan 2024
Dear Vincent,Thank you very much for your kind support and rate us a score. Hope you have a wonderful time while staying with us! We look forward to welcoming you again soon.

10/10 Excellent

André

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located in a great location. 4 min walking from Mahonakon building and shopping mall. A lot of restaurants and stores around. Rooms are great enough for 2 people and really quiet. The hotel offers a great value for the price. Breakfast is fair and offers good options of food and fruits.
Stayed 2 nights in Jan 2024
Response from Panusart Hanphitakwong on 16 Jan 2024
Dear Andre,Thank you for choosing us for your stay in Bangkok. We are pleased to learn that you have a nice stay with us. Guest experience is always our priority and we will continue to serve our best. Thank you again and we look forward to welcoming you again soon.

10/10 Excellent

FARAH

Stayed 4 nights in Dec 2023
Response from Panusart Hanphitakwong on 9 Jan 2024
Dear FARAH,Thank you for choosing us for your stay in Bangkok. We are pleased to learn that you have a nice stay with us. Guest experience is always our priority and we will continue to serve our best. Thank you again and we look forward to welcoming you again soon.

10/10 Excellent

Romila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Bangkok!
Location was great and ideal, lots of dining options nearby. Room was excellent, very clean always. Front desk was very friendly and always helpful. Everyone who worked there were hospitable. Breakfast was good too, not a lot of options but its what all the usual Holiday Inn Express are known for. Overall, had a great stay.
Stayed 4 nights in Dec 2023
Response from Panusart Hanphitakwong on 6 Jan 2024
Dear Romila,Thank you for choosing us for your stay in Bangkok. We are pleased to learn that you have a nice stay with us. Guest experience is always our priority and we will continue to serve our best. Thank you again and we look forward to welcoming you again soon.

10/10 Excellent

Saira

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and clean place! Enjoyed my stay!
Stayed 7 nights in Dec 2023
Response from Panusart Hanphitakwong on 6 Jan 2024
Dear Saira,Thank you very much for your time writing this review. We are pleased to learn that you have a nice stay with us and give a compliment to our service team. It some thing we take great pride in. Thank you again for your review and we look forward to welcoming you again soon.

10/10 Excellent

Ma

Stayed 3 nights in Dec 2023
Response from Panusart Hanphitakwong on 2 Jan 2024
Dear Ma,Thank you very much for your kind support to our hotel and rate us high score. We are pleased to learn that you have a wonderful stay with us in Bangkok! It is something we take pride in. Thank you again for choosing us and we look forward to welcoming you again soon.

2/10 Terrible

KOKI

Stayed 3 nights in Dec 2023
Response from Panusart Hanphitakwong on 2 Jan 2024
Dear KOKI,First of all, thank you very much for your recent stay at the Holiday Inn Express Bangkok Sathorn. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to Bangkok.Sincerely,

10/10 Excellent

Luc

Stayed 2 nights in Dec 2023
Response from Panusart Hanphitakwong on 27 Dec 2023
Dear Luc,Thank you very much for your kind support to our hotel and rate us a full score. We are pleased to learn that you have a wonderful stay with us in Bangkok! It is something we take pride in. Thank you again for choosing us and we look forward to welcoming you again soon.

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and cosy but breakfast can be better :)
Stayed 3 nights in Dec 2023
Response from Panusart Hanphitakwong on 27 Dec 2023
Dear Harry,Thank you very much for your kind support to our hotel and rate us high score. We are pleased to learn that you have a wonderful stay with us in Bangkok! It is something we take pride in. Thank you again for choosing us and we look forward to welcoming you again soon.

10/10 Excellent

Weilong

Stayed 1 night in Dec 2023
Response from Panusart Hanphitakwong on 18 Dec 2023
Dear Weilong,Thank you very much for your kind support to our hotel and rate us a full score. We are pleased to learn that you have a wonderful stay with us in Bangkok! It is something we take pride in. Thank you again for choosing us and we look forward to welcoming you again soon.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Panusart Hanphitakwong on 7 Dec 2023
Dear Jeffrey,Thank you very much for your kind support to our hotel and rate us a full score. We are pleased to learn that you have a wonderful stay with us in Bangkok! It is something we take pride in. Thank you again for choosing us and we look forward to welcoming you again soon.

10/10 Excellent

M.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT HOTEL
THROUGHLY ENJOYED OUR STAY AT HI EXPRESS. BKK. THE HOTEL EXCEEDED OUR EXPECTATIONS VIRTUALLY IN ALL RESPECT AND , YES, WE WILL BOOK IT AGAIN OH, A BIT MORE FRUIT FOR BREAKFAST WOULD BE GREATLY APPRECIATED.
Stayed 4 nights in Nov 2023
Response from Panusart Hanphitakwong on 7 Dec 2023
Dear M.,Thank you very much for your kind support to our hotel and rate us a full score. We are pleased to learn that you have a wonderful stay with us in Bangkok! It is something we take pride in. Thank you again for choosing us and we look forward to welcoming you again soon.

8/10 Good

Jo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee at breakfast was awful, more towels needed and a bathmat that can be placed just outside the shower door which can stay in place when you open the door.
Stayed 2 nights in Dec 2023
Response from Panusart Hanphitakwong on 7 Dec 2023
Dear Jo,Thank you very much for your candid review and rate us a score. We have received your feedback regarding breakfast coffee and already reported to the department concerned.Thank you again and hope we have a chance to welcoming you again soon.

8/10 Good

luke

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2023
Response from Panusart Hanphitakwong on 7 Dec 2023
Dear luke,Thank you very much for your kind support and rate us high score. Hope you have a wonderful time while stay with us and we look forward to welcoming you again soon.

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Panusart Hanphitakwong on 7 Dec 2023
Dear Casey,Thank you very much for your kind support to our hotel and rate us a full score. We are pleased to learn that you have a wonderful stay with us in Bangkok! It is something we take pride in. Thank you again for choosing us and we look forward to welcoming you again soon.

10/10 Excellent

Harmeet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, lovely clean and comfortable room, decent breakfast and friendly staff. I would stay here again!
Stayed 7 nights in Nov 2023
Response from Panusart Hanphitakwong on 28 Nov 2023
Dear Harmeet,Thank you very much for your kind support to our hotel and rate us a full score. We are pleased to learn that you have a wonderful stay with us in Bangkok! It is something we take pride in. Thank you again for choosing us and we look forward to welcoming you again soon.

8/10 Good

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasantly surprised with the value for money. Excellent service, very clean and reliable.
Stayed 4 nights in Nov 2023
Response from Panusart Hanphitakwong on 28 Nov 2023
Dear Vincent,Thank you very much for your kind support to our hotel and rate us a high score. Hope you have a wonderful time in Bangkok and we look forward to welcoming you again soon.

8/10 Good

freddy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything great for the price, but, the waters temperature at the shower wasn’t regulated at all. 5 seconds cold then 5 seconds burning hot
Stayed 4 nights in Nov 2023
Response from Panusart Hanphitakwong on 28 Nov 2023
Dear freddy,Thank you very much for your time writing this review.First of all, we would like to apologize for the issue which interrupted during your stay.Please be informed that I have reported water temperature swaying to management team already. And find out the best way to prevent the issue would not happen again.Thank you again for your review and hope we have a chance to welcoming you again soon.

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Panusart Hanphitakwong on 23 Nov 2023
Dear Gerard,Thank you very much for your kind support and rate us full score. Hope you have a wonderful time while stay with us and we look forward to welcoming you again soon.

4/10 Poor

David

Stayed 5 nights in Nov 2023
Response from Panusart Hanphitakwong on 18 Dec 2023
Dear David,First of all, thank you very much for your recent stay at the Holiday Inn Express Bangkok Sathorn. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to Bangkok.Sincerely,

8/10 Good

SEUNGWOO

Stayed 3 nights in Nov 2023
Response from Panusart Hanphitakwong on 22 Nov 2023
Dear SEUNGWOO,Thank you very much for your kind support to our hotel and rate us a score. We are pleased to learn that you have a wonderful stay with us in Bangkok! It is something we take pride in. Thank you again for choosing us and we look forward to welcoming you again soon.

10/10 Excellent

Chane

Liked: Cleanliness, property conditions & facilities
Was great
Stayed 2 nights in Nov 2023
Response from Panusart Hanphitakwong on 17 Nov 2023
Dear Chane,Thank you very much for your kind support to our hotel and rate us a full score. Hope you have a wonderful time while stay with us. Thank you again and we look forward to welcoming you again soon.

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good room hotel
Big spacious room,nice environment,friendly staff,only disappointment is gym too small.
Stayed 10 nights in Oct 2023
Response from Panusart Hanphitakwong on 16 Nov 2023
Dear Tan,Thank you for your feedback. We are pleased to learn that you have a wonderful day while stay with us. Hope to welcoming you back to our hotel again soon.

2/10 Terrible

Soh

Stayed 2 nights in Nov 2023
Response from Panusart Hanphitakwong on 13 Nov 2023
Dear Soh,Thank you for your review, Our hotel does review and address these situations very carefully. Safety and security are our first and foremost concern. Please contact us at panusart.hanphitakwong1@ihg.com, so I may obtain additional details about your experience.Sincerely,

8/10 Good

Leonora

Stayed 9 nights in Oct 2023
Response from Panusart Hanphitakwong on 8 Nov 2023
Dear Leonora,Thank you very much for choosing us for your stay in Bangkok and rate us a high score. We hope you enjoy your stay with us and have a great experience stay at an IHG Hotels and Resorts.We look forward to welcoming you again soon.

8/10 Good

Dan

Stayed 1 night in Nov 2023
Response from Panusart Hanphitakwong on 8 Nov 2023
Dear Dan,Thank you very much for your kind support to our hotel and rate us a high score. We are pleased to learn that you have a wonderful stay with us in Bangkok! It is something we take pride in.Thank you again for choosing us and we look forward to welcoming you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Panusart Hanphitakwong on 6 Nov 2023
Dear Michael,Thank you for choosing us for your stay in Bangkok and rate us a full score. Hope you have a wonderful time while stay here. Thank you again for your review and we hope to welcoming you again soon.