Ratings based on 1,776 verified reviews

4.4 out of 5
87% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller from Hawaii

Posted 07-Aug-2019
Friendly staff., good breakfast. Loved the lounge too
Comment from Hotel Management
13-Aug-2019 by Royal Orchid Sheraton Team, Hotel Management
Dear Sir/Madam, We appreciate your taking time to share with us your experience while at our hotel. Thank you for your positive comments. We continuously working with team to ensure flawless service and to produce great experience for our guests. I glad that you enjoyed with our staff service, breakfast and Sheraton Club Lounge. We would love to host you again and we will ensure that your stay are just as memorable. We look forward to welcoming you back to our hotel soon. With regards, Royal Orchid Sheraton Team
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 06-Aug-2019
4 out of 5
by a verified traveller

Posted 04-Aug-2019
Comment from Hotel Management
05-Aug-2019 by Sirithip Thipmontha, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
by a verified traveller

Posted 02-Aug-2019
Comment from Hotel Management
05-Aug-2019 by Sirithip Thipmontha, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
by a verified traveller

Posted 23-Jul-2019
Comment from Hotel Management
31-Jul-2019 by Royal Orchid Sheraton Team, Hotel Management
Dear Mrs, I am glad you enjoyed your stay with us and e hopped that you stay experience has met your expectations. We appreciate the time you spent to share your experience with us. We look forward to welcoming you back to our hotel soon With regards, Royal Orchid Sheraton Team
5 out of 5
by a verified traveller

Posted 17-Jul-2019
I likes the boat transport provided by the hotel and staff are very friendly.
Comment from Hotel Management
23-Jul-2019 by Royal Orchid Sheraton Team, Hotel Management
Dear Sir/Madam, I am glad you enjoyed your stay with us and hopped that you stay experience has met your expectations. We appreciate the time you spent to share your experience with us. We look forward to welcoming you back to our hotel soon With regards, Royal Orchid Sheraton Team
4 out of 5
by a verified traveller

Posted 16-Jul-2019
Comment from Hotel Management
23-Jul-2019 by Royal Orchid Sheraton Team, Hotel Management
Dear Sir/Madam, I am glad you enjoyed your stay with us and hopped that you stay experience has met your expectations. We appreciate the time you spent to share your experience with us. We look forward to welcoming you back to our hotel soon With regards, Royal Orchid Sheraton Team
3 out of 5
by a verified traveller from Phnom Penh

Posted 15-Jul-2019
Tired business / convention hotel good location on the river not what I see as a 5 star property. Food was OK but we'll overpriced. Hallway had some funky smell from the 80's. Next trip to BKK we would choose a different property but loved the local area.
Comment from Hotel Management
23-Jul-2019 by Royal Orchid Sheraton Team, Hotel Management
Dear Marky, I am glad you enjoyed your stay with us and hopped that you stay experience has met your expectations. We appreciate the time you spent to share your experience with us. We look forward to welcoming you back to our hotel soon With regards, Royal Orchid Sheraton Team
5 out of 5
by a verified traveller from Springfield, IL

Posted 14-Jul-2019
The thing that sets this property apart is the staff. Friendly, efficient and courteous are adjectives that I think of when I remember our visit. The facilities and amenities are also very good.
Comment from Hotel Management
23-Jul-2019 by Royal Orchid Sheraton Team, Hotel Management
Dear Sir/Madam, I am glad you enjoyed your stay with us and hopped that you stay experience has met your expectations. We appreciate the time you spent to share your experience with us. We look forward to welcoming you back to our hotel soon With regards, Royal Orchid Sheraton Team
3 out of 5
by a verified traveller

Posted 13-Jul-2019
Close to river / has two pools with good spaces. Property and rooms are dated.
Comment from Hotel Management
23-Jul-2019 by Royal Orchid Sheraton Team, Hotel Management
Dear Sir/Madam, I am glad you enjoyed your stay with us and hopped that you stay experience has met your expectations. We appreciate the time you spent to share your experience with us. We look forward to welcoming you back to our hotel soon With regards, Royal Orchid Sheraton Team