Ratings based on 714 Verified Reviews

4.2 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Couples
by A verified traveller

Great Restful Location

Posted 16-Feb-2017
Cons: Great fireplace but there were no matches provided and the wood was both too large and green so it was hard to get the fire going.
A restful place to spend a few days. The views were spectacular.
3out of 5
Recommended
for Everyone
by A verified traveller

Nice location shame about the rooms

Posted 09-Feb-2017
Pros: Location was beautiful and staff were great
Cons: The rooms are dated & a bit tatty, I get that they are going for the old world charm but things were stained and dirty looking.
Beautiful place, friendly staff ,rooms were dated and could be cleaner. Sheets on bed were clean but comforter looked shabby and dirty. We only stayed one night.
3out of 5
Recommended
for Everyone
by A verified traveller

beautiful location

Posted 08-Feb-2017
great skiing beautiful view. room was not in great shape (cracking caulking in bathroom, bedding not great, sewer smell in bathroom, blinds worked poorly. food was very expensive and taste varied friom wonderful to unimpressive. some staff were fantastic and some were not. because there is no tv, radio, cell coverage and wifi only offered in the main lodge we were able to have a very relaxing stay with lots of skiing and snowshoeing. we got a good rate for our room which made the not great things more tolerable.
5out of 5
Recommended
for Couples
by A verified traveller

Winter wonderland

Posted 06-Feb-2017
Pros: Beautiful rustic setting. The original lodge was built in 1902. Food was fantastic but reasonably priced.
Cons: Room shower appears not to have been cleaned after the last occupancy, apparently a hair shedding brunette.
This is a beautiful resort on Emerald Lake surrounded by the mountain. Staff were excellent and the scenery beyond belief. With minus 20 weather, the in-room wood burning fireplace was a great place to relax and read a book. No TV or WIFI or cell reception in the rooms, you actually have to speak to your companion. The food was excellent. Great dining room and the bar offers a separate menu. We were in Cabin 10, with a great view of the very frozen snow covered lake. Will have to return for a summer view.
5out of 5
Recommended
for Everyone
by A verified traveller from lethbridge, Alberta

Sweet little mountain getaway

Posted 21-Jan-2017
The staff are the friendliness I have ever experienced. The food was OK but pricy. The rooms are cozy with working wood burning fire places. We will be back for sure.
5out of 5
Recommended
for Everyone
by A verified traveller from Ottawa

Breathtaking scenery everywhere you look.

Posted 17-Jan-2017
Pros: Scenery, food and wine, excellent service from beginning to end.
Cons: Some of the room decor a bit dated, but very cozy with fireplaces nonetheless
Location: Hiking, skiing, reading by the fireplace.
Lovely winter getaway - every view is postcard worthy. Fantastic staff, extremely ready to help with all requests. Great food and wine list, including some lovely BC VQA selections.
4out of 5
Recommended
for Everyone
by A verified traveller from Castlegar

Amazing setting!

Posted 12-Jan-2017
Pros: The views and rooms are amazing. so pleasant and cozy. perfect for relaxing after the activities of the day
Cons: Lower drink costs would have helped. We would have drank more wine if there were cheaper options than the house wine. Maybe something below $10/glass
Location: Numerous activities and fun! staff were very good at recommending things
The setting was amazing! the room floor needed to be cleaned but the linens were fresh and there was a nice prebuilt fire in the fireplace, ready to be lit. the shuttle drivers and bell staff were excellent and accomodating. The lounge and restaurant staff were inconsistent though. The morning staff were courteous and knowledgeable. Evening staff in the lounge were less than welcoming and seemed disinterested in the service they were providing. This lapse did not however taint the overall trip. We LOVED the snowshoeing around the lake and the majority of the staff seemed genuine and professional. Will absolutely be coming back and bringing more friends and family. Definitely going to make this an annual trip.
4out of 5
Recommended
for Everyone
by A verified traveller from calgary

Cozy cabin with in-room fireplace

Posted 11-Jan-2017
Rustic, cozy cabin. Definitely not designed for the extreme cold weather we had. Main lodge was extremely cold and uncomfortable. Had to sit through dinner with our winter jackets on. Food at main lodge was disappointing. Rabbit "stew" was a small bowl of clear broth with 3 strands of meat in it. No veggies. Nothing. The rooms themselves were nice. Dated but clean. Wish they would restock things from day to day (e.g. They cleaned our rooms but too away bath math and some towels without restocking, no restocking of firewood, kindling etc unless specifically asked). Front desk desk seems overwhelmed constantly, even though it wasn't that busy.
2out of 5
by A verified traveller from New Hampshire

Magnificent setting, Disappointing facility

Posted 09-Jan-2017
Pros: Setting
Cons: Most everything
Location: In winter, cross-country skiing, in summer hiking. Lake Louise, a major ski area, is close. This is one of Canada's most magnificent regions.
Everything about Emerald Lake Lodge, except the setting that nature provides, is uneven. Staff are basically young people from overseas--nothing wrong with that--but no one has trained them and no one supervises them. The facility itself, the main lodge, is OK, but needs a bit of a facelift; the rooms in the cottages are poor and need to be refurbished. Also, they don't properly heat the place, main lodge or bedrooms, and diners wear heavy sweaters and sometimes parkas, and I suspect some who stay over wear parkas to bed. This, if one guesses, is an environmentalist's idea, albeit a bad one, to show how environmental the place is, but honestly one has to choose: either it's a quality lodge, with what that entails, or it's a camp cum bunkhouse. It cannot be both, and as the advertising and the prices suggest the former, then it must meet a good standard for what is offered. Go to look. It's a lovely setting. Then go up the road a bit to the Post Hotel in Lake Louise and get what you might have hoped for at Emerald Lake.
3out of 5
Recommended
for Everyone
by A verified traveller from Calgary

Nice Hotel Amenities Lacking

Posted 22-Dec-2016
Hotel is nice, but weather was cold. Rooms water heated and pipes were frozen so no heat. Staff seemed a bit slow given it wasn't sold out. Maybe half full. It took a while to switch rooms and even check out. Almost an hour waiting for a ride to the lodge and then to the parking lot.