Ratings based on 559 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

The view is beautiful from the room

Posted 09-Feb-2016
Pros: That its right in the heart of the mountains
Cons: The room was terribly warm and the thermostat wasn't working properly
Location: Lots to do ski at Lake Louise, snow shoe and cross country which you can rent
Great place for a little get a way and unplug from everything.
5 out of 5
Recommended
for Couples
by A verified traveller from Calgary, AB

Perfect winter weekend getaway

Posted 08-Feb-2016
Pros: Charm of the cabins, fireplace, food and hot tub.
Cons: Service was slow at times
Location: Perfect mountain retreat. Lots in walking distance and easy to take the shuttle to the cars.
We had the best time up at Emerald Lake Lodge. We were arriving late at night and was worried about catching the shuttle, etc. but the shuttle runs 24 hours and was super quick and easy to get up to the lodge. Check in was quick and easy and we were on our way. The scenery is unbeatable and our room was quaint and cozy. We loved have a balcony overlooking the lake and our own fireplace. Nice and romantic. The first night, the hot tub wasn't very warm, but they fixed it right away and it was perfect the next night. We ate breakfast and dinner at the restaurant. Food is a bit pricey, but still very tasty. Service was a bit slow at times, but we weren't in any rush and it was still a nice place to relax and enjoy. The lady at the sports centre was very helpful and we had an awesome day exploring around the lake and to the Natural Bridge. Absolutely stunning and a ton of fun. We'll be back for sure!
4 out of 5
Recommended
for Everyone
by A verified traveller from cochrane alberta

Amazing snow and scenery. Close to skiing hiking

Posted 05-Feb-2016
Enjoyed the sights and sounds and skiing but the out door hot tub did not work and our room was in great need of renovation and plumbing up date! Food was good but expensive. Service from staff was very good. Over all experience would be better if the Staff had more better facility's to work with.
4 out of 5
Recommended
for Everyone
by A verified traveller from Sydney, AUS

Memorable stay - picturesque winter setting

Posted 31-Jan-2016
We greatly enjoyed our two night winter stay here - relatively remote, peaceful, uncrowded and with a very reasonable (mid-week) tarriff. Quiet, comfortable room with view through the tree branches to frozen lake and towering mountains beyond - quite an experience for we travellers from sunnier climes. The open fireplace in the room was a real treat and was nicely set each morning by the staff. Lounge, bar and dining room back at the main building were all pleasant and evening meals were very good though our cooked breakfast was a little disappointing. Full sized snooker table and piano upstairs were nice touches. We will definitely be back for another visit to Emerald Lake Lodge.
4 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful BC location!

Posted 26-Jan-2016
Pros: LOCATION!!! It's beautiful on Emerald Lake (winter or summer) and there are many trails to hike, x-country ski, snow shoe on. The lodging is great!
Cons: GET A NEW CHEF!! The food in the restaurant would be much better if it was not overcooked/ burnt!
Location: 13 miles from Lake Louise; ~45 miles from Banff; ~58 miles from Canmore and all of their outfitters/ activities/ amenities.
We spent 4 nights in one of their lovely cottages (not lake view). The room was very comfortable and clean. The real wood burning fireplace gave this room a cozy feel at the end of a long day outdoors. The staff were very polite and helpful. Downside: You can't park your car near your room/cottage. You must park in their visitor parking lot and take a shuttle up to the lodge/ cottages. Upside: The shuttle runs 24/7 and is available within 5 mins of your request for transport. The only thing we were not satisfied with, was the quality of the food in the lounge and restaurant. The food itself would have been very good if the chef had not overcooked/ burned what was ordered. The breads were always burned on the edges, eggs were not cooked to order (over easy became over medium and over medium became over hard); meats were overcooked/dry. After one dinner and 2 b-fast experiences, we decided to eat elsewhere.
4 out of 5
Recommended
for Everyone
by A verified traveller from Calgary, AB

The location saves it

Posted 26-Jan-2016
We had a great time at the Lodge but I think it's important to note that this place might be too rough-around-the-edges for some. Parking is about 1 km away from the site so you need to take a shuttle and then perhaps have your luggage sent on an ATV to your room - depending on how far it is from the main building. The decor and furnishings are badly in need of updating and the rooms are hard to keep warm unless you stoke up the fireplace, which I found to be fun but not everyone would. Hair in the bathtub was also an unpleasant surprise as were the paper-thin walls, so be prepared to hear your neighbors. All this aside, I would definitely return. The restaurant was excellent and you just can't beat the view or the feel of Emerald Lake itself - it's a wonderful illusion of being in the wilderness but having a bar and hot tub right next door.
5 out of 5
Recommended
for Couples
by A verified traveller from Calgary, AB

Romantic getaway

Posted 19-Jan-2016
Pros: The seclusion, the disconnection from all of the noise of daily life. Excellent food and very friendly staff
Cons: The dining room service. There was only 1 server the night we ate there and there were 20-25 people in the dining area. He was overwhelmed.
Location: It's in the Canadian Rockies just outside the town of Field B.C. If you are looking for an alternative place to dine try Truffle Pigs.
Anyone looking to put a spark in their romance? This is the place. 2 nights were spent in one of their rustic rooms overlooking the lake. No TV, no cell service and a roaring fireplace in every room. Downhill, cross country skiing and snow shoeing available in the winter months and canoeing and hiking in the summer in the picturesque Yoho National Park. Sorry to sound like a travel agent (I'm not) but you will not be disappointed.
5 out of 5
Recommended
for Couples
by A verified traveller from Anglemont BC

5Star hotel with perfect ammenities

Posted 18-Jan-2016
Pros: All of the staff show extreme attentiveness-this is extremely important and they fully succeeded at all levels.
Cons: For some reason the heating in almost all of the buildings was just a bit too hot at times.
Location: This hotel is quite isolated. You must be willing to do all of your adventures within their compound or acerage.
We help our son's wedding there-absolutely the best amenities and staff. Recommend this hotel for a wedding or any special engagement to everyone.
5 out of 5
Recommended
for Everyone
by A verified traveller from calgary

A Winter Wonderland.

Posted 16-Jan-2016
Our family of 4, including 2 teens, love the lack of TV and cell connectivity for an amazing weekend of snowshoeing, drinks and snacks in the lounge, fantastic food and most of all the awesome fireplace in the rooms. Great character, friendly staff and wonderful serenity.
4 out of 5
Recommended
for Couples
by A verified traveller from Calgary

Posted 07-Dec-2015
Overall it's a very romantic location and the staff was very accomodating. I was not happy that I was not told at the time of booking that the equipment rental place was closed. Had I known that I would have brought rentals from Calgary or stopped at Lake Louise to rent skiis and snowshoes so that was a very disappointing part of the trip especially when you are paying full price to stay there.