Not happy at all ,car park was far away and rooms were small and gloomy. Wifi is only in main building !!! No mobile reception !!
Comment from Hotel Management
26-Sep-2016 by Guest Relations Team , Hotel Management
Thank you for taking the time to leave your review on Emerald Lake Lodge. We are sincerely sorry to hear your stay did not live up to your expectations, but greatly appreciate your feedback. Unfortunately, guests often are not made aware of our lodge shuttle that transports guests to the lodge from the overnight parking. We do not offer parking closer, as the day lot is reserved for day guests visiting the Yoho National Park. Our shuttle is a convenient way to ensure guests are delivered safely and comfortably to the lodge. Additionally, we apologise the limited Wi-Fi was not better communicated to you upon booking. We hope to have the pleasure of welcoming you back to the lodge again soon to provide you with a better experience.
The Guest Relations Team