Magnificent setting, Disappointing facility
Everything about Emerald Lake Lodge, except the setting that nature provides, is uneven. Staff are basically young people from overseas--nothing wrong with that--but no one has trained them and no one supervises them. The facility itself, the main lodge, is OK, but needs a bit of a facelift; the rooms in the cottages are poor and need to be refurbished. Also, they don't properly heat the place, main lodge or bedrooms, and diners wear heavy sweaters and sometimes parkas, and I suspect some who stay over wear parkas to bed. This, if one guesses, is an environmentalist's idea, albeit a bad one, to show how environmental the place is, but honestly one has to choose: either it's a quality lodge, with what that entails, or it's a camp cum bunkhouse. It cannot be both, and as the advertising and the prices suggest the former, then it must meet a good standard for what is offered. Go to look. It's a lovely setting. Then go up the road a bit to the Post Hotel in Lake Louise and get what you might have hoped for at Emerald Lake.