Staffs at front desk are not very willing to help out any tourist questions.
Room condition was quite terrible, carpet is old, and door lock in the room was not working properly. I need to block the room door with a furniture at night.
There are some very unconsiderate guest knocking on the front door of the chalet to wake up guest from another room upstairs in early morning and I have to open door for them to stop their noise. No one is fixing it during my 2 nights stay.
I highly recommend a serous renovation of the hotel room given the lake view is very nice.
For this price, I was expecting a reasonable 4 stars liked hotel but what I got is more like a 2 stars quality.
Kind of disappointed.
Comment from Hotel Management
02-Sep-2016 by The Guest Relations Team , Hotel Management
Thank you for taking the time to leave your review on Emerald Lake Lodge. We are happy to hear you enjoyed the location of the lake and were able to experience it during the beautiful summer season. However, we are sorry to hear that your experience at the lodge did not live up to your expectations, but greatly appreciate your feedback. As you may know, Emerald Lake Lodge provides guests with unique, rustic accommodation and aims to have every guest leave the lodge feeling rested and rejuvenated. We are constantly looking for ways to improve and update our rooms, while ensuring we stay true to the charm of the lodge. We work our best to ensure that every guest has a comfortable and enjoyable stay and are more than happy to address any concerns you have while staying at the lodge. We hope to have you visit us again in the future so we can provide you with a better experience. Thank you again for your feedback.
The Guest Relations Team