Ratings based on 697 Verified Reviews

4.2 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Ottawa

Breathtaking scenery everywhere you look.

Posted 17-Jan-2017
Pros: Scenery, food and wine, excellent service from beginning to end.
Cons: Some of the room decor a bit dated, but very cozy with fireplaces nonetheless
Location: Hiking, skiing, reading by the fireplace.
Lovely winter getaway - every view is postcard worthy. Fantastic staff, extremely ready to help with all requests. Great food and wine list, including some lovely BC VQA selections.
4out of 5
Recommended
for Everyone
by A verified traveller from Castlegar

Amazing setting!

Posted 12-Jan-2017
Pros: The views and rooms are amazing. so pleasant and cozy. perfect for relaxing after the activities of the day
Cons: Lower drink costs would have helped. We would have drank more wine if there were cheaper options than the house wine. Maybe something below $10/glass
Location: Numerous activities and fun! staff were very good at recommending things
The setting was amazing! the room floor needed to be cleaned but the linens were fresh and there was a nice prebuilt fire in the fireplace, ready to be lit. the shuttle drivers and bell staff were excellent and accomodating. The lounge and restaurant staff were inconsistent though. The morning staff were courteous and knowledgeable. Evening staff in the lounge were less than welcoming and seemed disinterested in the service they were providing. This lapse did not however taint the overall trip. We LOVED the snowshoeing around the lake and the majority of the staff seemed genuine and professional. Will absolutely be coming back and bringing more friends and family. Definitely going to make this an annual trip.
4out of 5
Recommended
for Everyone
by A verified traveller from calgary

Cozy cabin with in-room fireplace

Posted 11-Jan-2017
Rustic, cozy cabin. Definitely not designed for the extreme cold weather we had. Main lodge was extremely cold and uncomfortable. Had to sit through dinner with our winter jackets on. Food at main lodge was disappointing. Rabbit "stew" was a small bowl of clear broth with 3 strands of meat in it. No veggies. Nothing. The rooms themselves were nice. Dated but clean. Wish they would restock things from day to day (e.g. They cleaned our rooms but too away bath math and some towels without restocking, no restocking of firewood, kindling etc unless specifically asked). Front desk desk seems overwhelmed constantly, even though it wasn't that busy.
2out of 5
by A verified traveller from New Hampshire

Magnificent setting, Disappointing facility

Posted 09-Jan-2017
Pros: Setting
Cons: Most everything
Location: In winter, cross-country skiing, in summer hiking. Lake Louise, a major ski area, is close. This is one of Canada's most magnificent regions.
Everything about Emerald Lake Lodge, except the setting that nature provides, is uneven. Staff are basically young people from overseas--nothing wrong with that--but no one has trained them and no one supervises them. The facility itself, the main lodge, is OK, but needs a bit of a facelift; the rooms in the cottages are poor and need to be refurbished. Also, they don't properly heat the place, main lodge or bedrooms, and diners wear heavy sweaters and sometimes parkas, and I suspect some who stay over wear parkas to bed. This, if one guesses, is an environmentalist's idea, albeit a bad one, to show how environmental the place is, but honestly one has to choose: either it's a quality lodge, with what that entails, or it's a camp cum bunkhouse. It cannot be both, and as the advertising and the prices suggest the former, then it must meet a good standard for what is offered. Go to look. It's a lovely setting. Then go up the road a bit to the Post Hotel in Lake Louise and get what you might have hoped for at Emerald Lake.
3out of 5
Recommended
for Everyone
by A verified traveller from Calgary

Nice Hotel Amenities Lacking

Posted 22-Dec-2016
Hotel is nice, but weather was cold. Rooms water heated and pipes were frozen so no heat. Staff seemed a bit slow given it wasn't sold out. Maybe half full. It took a while to switch rooms and even check out. Almost an hour waiting for a ride to the lodge and then to the parking lot.
5out of 5
Recommended
for Everyone
by A verified traveller

Beautiful winter getaway

Posted 11-Dec-2016
Cold outside but warm inside! No big crowds like the summertime and equally enjoyable. The fireplace in the room makes for a cozy stay-plenty of wood available. Dinner was fantastic. We felt renewed for the crazy holiday season ahead.
4out of 5
Recommended
for Everyone
by A verified traveller from Calgary

Outstanding!

Posted 07-Dec-2016
Pros: The location and you are surrounded by nature.
Cons: The food!
Location: Hiked around the lake, Lake Louise, found a great eating place in Field
Love coming to this place however must say this time our food experience was not what we hoped for! The food that was ordered was burnt and so very small portions and the waiter didn't even asked when we didn't eat even a quarter of our plates if something was wrong. We just didn't eat at the lodge for the rest of the trip but the beauty of the place is a life time experience that one must experience... just don't try the food...LOL!!!
3out of 5
by A verified traveller

Lovely location but I was disappointed personally.

Posted 02-Dec-2016
Honestly, first thing first ... the location is amazing. Overlooking the Emerald Lake, you honestly won't believe it until you see it. Now, the hotel itself. The rooms are a little more dated than I had initially anticipated and there's no television or WiFi available in your cabin. I was aware of the WiFi situation but not having a TV, whilst understandable because of the remote location, left me a little bored in my room in the evenings. Thankfully, I brought a laptop along prepared with something to watch. I was travelling by myself so it could be very different if you were in a group of 2+ but for me, a bit disappointed with that aspect. Another issue was, in the winter, the path/road were unbelievably icy. My cabin was at the furthest point from the main lodge where all the facilities were available and I honestly left having a lunch on both days because the ice was too much along the highly uneven path. It could cause a very bad accident. I also had to down-vote the staff aspect because some could see people struggling along the path and not offering lifts in their golf carts. Most of the staff were great but I thought, if you're not going to clear the path by gritting it, at least offer people an alternative way of getting back to the main lodge. The cost of food was fairly reasonable however I was a little shocked when I paid for a drink and wasn't even offered change back. It was over a 40% tip! Overall, it was nice but value for money, disappointing.
5out of 5
Recommended
for Everyone
by A verified traveller from Calgary, AB

Stunning location nestled in the mountains.

Posted 28-Nov-2016
Perfect for getting away from everything and everyone. Back to the pre cell phone, TV days.
5out of 5
Recommended
for Everyone
by A verified traveller from Calgary

Winter Wonderland - for romantics and adventurers

Posted 21-Nov-2016
Unreal location on a beautiful Lake. Great hiking, amazing food, wonderful lodges and best of all, wood burning fireplaces! I recommend everyone take their significant other here.