Ratings based on 640 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Calgary, AB, Canada

Second honeymoon

Posted 23-Sep-2016
We had our honeymoon here 23 years ago and we found the same high quality food accommodations and service still offered. The prices for food are high, but not unusual for a hotel menu. The food was excellent and the service was very good most of the time in spite of a large crowd. They did seem to struggle with the breakfast service. Overall, a beautiful place to be.
4out of 5
by A verified traveller from edmonton

Beautiful views. Quiet

Posted 21-Sep-2016
Rooms cosy. Bed was far too hard. Beautiful lake views. The staff was wonderful but the restaraunt food wasn't really worth the prices
5out of 5
by A verified traveller

Beautiful hotel in wonderful surroundings

Posted 19-Sep-2016
Had a wonderful night of relaxed luxury in a beautiful quiet location.
2out of 5
by A verified traveller from H

Posted 16-Sep-2016
Not happy at all ,car park was far away and rooms were small and gloomy. Wifi is only in main building !!! No mobile reception !!
2out of 5
by A verified traveller from Australia

Stay away if you have allergies

Posted 08-Sep-2016
Pros: Staff were friendly.
Cons: Cleanliness.
Location: Beautiful location and lovely walks.
Extremely disappointed. Room was very dirty and obviously had been used by guests with pets. Not sure if they have pet free rooms but we were not asked or offered and suffered terribly with asthma from the pets for the whole stay. Rooms had a terrible smell, carpet was old and in need of a good clean or replacing. Rooms not soundproof and you could hear the guests in the room above talking, slamming doors and climbing the stairs. Furniture in guest lounge old and not comfortable. There was a wait for the Shuttle from hotel to car park at check out time. Beautiful location but not recommended to stay.
Comment from Hotel Management
15-Sep-2016 by Guest Relations Team , Hotel Management
Hi Cherie, Thank you for taking the time to leave your review on our lodge. We are pleased to hear your found our staff helpful and friendly, but are sincerely sorry with the cleanliness of your room. We do offer a number of pet-friendly rooms at the lodge, which may have been a room you stayed in. We always recommend contacting the front desk staff if there are any issues with your room during your stay. We will do our best to move you to another room, if one is available, or find a solution to the issue. We thank you again for your feedback and hope to see you again at the lodge so we can offer you with a better experience. Kind regards, The Guest Relations Team
5out of 5
by A verified traveller

Nice quiet location. Very peaceful

Posted 04-Sep-2016
Overall a very relaxing experience. Quiet and comfortable. Staff was very friendly.
Comment from Hotel Management
06-Sep-2016 by The Guest Relations Team , Hotel Management
Hi Rick, Thank you for taking the time to leave your review on Emerald Lake Lodge. We are happy to hear that you enjoyed a peaceful getaway to the lodge and enjoyed being in the heart of the Canadian Rockies. We hope to have the pleasure of welcoming you back in the future. Thank you again for your feedback. Kind regards, The Guest Relations Team
4out of 5
by A verified traveller from B.C.

Emerald Lake is Gorgeous

Posted 03-Sep-2016
Pros: The staff in the bar area seem to be more efficient then in the dining area.
Cons: Ambiance in the eating areas- flowers, candles etc.. A more welcoming and faster reception for the dining area entrance. Better wifi.
Location: Just hiked and canoed on the lake.
The view of the lake and the ambience is superb. Despite the weather being rainy and cooler we were able to read in the lodge in the comfortable sofas. Parking and pick-up is easy and our cabin was delightful with a wood fireplace and wood (even tho we didn't use it!). History is very interesting and should be more about it on the menus.
Comment from Hotel Management
06-Sep-2016 by Guest Relations Team , Hotel Management
Hi Sharon, Thank you for taking the time to leave your review on Emerald Lake Lodge. We are happy to hear that you enjoyed a peaceful getaway to the lodge and enjoyed being in the heart of the Rockies. We are also happy to hear you wnjoyed the view of the lake and were able to rent a canoe. We hope to have the pleasure of welcoming you back in the future. Thank you again for your feedback. Kind regards, The Guest Relations Team
3out of 5
by A verified traveller from Hanburg NY

August of 2017

Posted 01-Sep-2016
Pros: Men providing rides were fantastic.
Cons: Better food and more choices.
Location: View was superb.
My time at Emerald Lake was great, My party of four enjoyed the fantastic view. the location and the service provided bt the men and women. Would return in the future.
Comment from Hotel Management
02-Sep-2016 by The Guest Relations Team , Hotel Management
Dear Ed, Thank you very much for taking the time to leave your review on Emerald Lake Lodge. We are very pleased to hear you and your group enjoyed the lodge, especially the shuttle service you received. We look forward to welcoming you back to the lodge one day soon. Warmest regards, The Guest Relations Team
2out of 5
by A verified traveller

Only advantage is next to Lake Emerald

Posted 18-Aug-2016
Staffs at front desk are not very willing to help out any tourist questions. Room condition was quite terrible, carpet is old, and door lock in the room was not working properly. I need to block the room door with a furniture at night. There are some very unconsiderate guest knocking on the front door of the chalet to wake up guest from another room upstairs in early morning and I have to open door for them to stop their noise. No one is fixing it during my 2 nights stay. I highly recommend a serous renovation of the hotel room given the lake view is very nice. For this price, I was expecting a reasonable 4 stars liked hotel but what I got is more like a 2 stars quality. Kind of disappointed.
Comment from Hotel Management
02-Sep-2016 by The Guest Relations Team , Hotel Management
Dear Guest, Thank you for taking the time to leave your review on Emerald Lake Lodge. We are happy to hear you enjoyed the location of the lake and were able to experience it during the beautiful summer season. However, we are sorry to hear that your experience at the lodge did not live up to your expectations, but greatly appreciate your feedback. As you may know, Emerald Lake Lodge provides guests with unique, rustic accommodation and aims to have every guest leave the lodge feeling rested and rejuvenated. We are constantly looking for ways to improve and update our rooms, while ensuring we stay true to the charm of the lodge. We work our best to ensure that every guest has a comfortable and enjoyable stay and are more than happy to address any concerns you have while staying at the lodge. We hope to have you visit us again in the future so we can provide you with a better experience. Thank you again for your feedback. Kind regards, The Guest Relations Team
5out of 5
by A verified traveller from Korea

Posted 17-Aug-2016
Excellent location, good conditon room. I like this lodge and want to revisit this lodge soon. However, wifi is only available at the lobby and it's connection is very poor. You can enjoy the lake becasue you can't use internet.
Comment from Hotel Management
02-Sep-2016 by The Guest Relations Team, Hotel Management
Dear Mee, Thank you for your review on Emerald Lake Lodge. We are very happy to hear that you enjoyed a relaxing getaway to the lodge was able to experience the lake in the beautiful summer season. We apologize for the WiFi being slow in the main lodge. This is something we are working on improving for our guests. We hope to have the pleasure of welcoming you back in the future. Thank you again for your feedback. Kind regards, The Guest Relations Team