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Reviews of Blackstone Mountain Lodge by CLIQUE

4 out of 5
Blackstone Mountain Lodge by CLIQUE
170 Kananaskis way, Canmore, AB

Reviews

9.6

Exceptional

Rating 10 - Excellent. 797 out of 1003 reviews" "
Rating 8 - Good. 157 out of 1003 reviews" "
Rating 6 - Okay. 31 out of 1003 reviews" "
Rating 4 - Poor. 10 out of 1003 reviews" "
Rating 2 - Terrible. 8 out of 1003 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ken, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great check in experience and the room and views were beyond our expectations.
Stayed 3 nights in Apr 2024
Response from Emma - Guest Services Agent on 17 Apr 2024
Thank you for your excellent review Ken. We are so pleased that you enjoyed your experience and we exceeded your expectiations! We look forward to welcoming you back again in the future.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Emma - Guest Services Agent on 17 Apr 2024
Thank you for taking the time to leave us an excellent review. We are so happy you enjoyed your stay and hope to welcome you back again!

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. Facilities were clean and well maintained. Nice convenient location to walking trails into downtown.
Stayed 2 nights in Apr 2024
Response from Marketa Guest Services Supervisor on 16 Apr 2024
Good morning Jeremy,thank you very much for taking the time to review the stay with us. We are very happy you did enjoy your stay.Kind regards

10/10 Excellent

Bart

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property & professional staff. Walkable to Canmore centre.
Stayed 1 night in Apr 2024
Response from Emma - Guest Services Agent on 16 Apr 2024
Thank you for your excellent review Bart. We are so happy you enjoyed your stay and hope to welcome you back again in the future.

10/10 Excellent

Tuan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place and customer services
Stayed 1 night in Apr 2024
Response from Emma - Guest Services Agent on 16 Apr 2024
Thank you for your excellent review Tuan. We are so happy you enjoyed your stay and hope to welcome you back again in the future.

10/10 Excellent

Michael, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
We always experience an enjoyable time while staying at this property. Great value and very spacious
Stayed 2 nights in Apr 2024
Response from Emma - Guest Services Agent on 16 Apr 2024
Thank you for your excellent review Michael. We are so happy you enjoyed your stay and hope to welcome you back again in the future.

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities
Repairman working on the pool so was noisy.
Stayed 2 nights in Apr 2024
Response from Marketa Guest Services Supervisor on 11 Apr 2024
Good afternoon, Donna,thank you for taking the time to review your stay with us. We do apologise for the inconvenience. Kind regards,

10/10 Excellent

Robert, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, quiet and convenient access to downtown. Would stay here again.
Stayed 2 nights in Apr 2024
Response from Emma - Guest Services Agent on 10 Apr 2024
Thank you for your excellent review Robert! We are so happy you enjoyed your stay and hope to welcome you back again.

10/10 Excellent

Jeffrey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only downside was the pool was closed due to maintenance. Staff were great and place was better than expected. Great views!
Stayed 2 nights in Apr 2024
Response from Marketa Guest Services Supervisor on 11 Apr 2024
Good afternoon Jeffrey,Thank you for taking the time to review your stay with us. We are happy to hear you enjoyed your stay and we do apologise for the inconvenience.

6/10 Okay

Darren, Spruce Grove

Travelled with partner
Liked: Cleanliness
Scenery is spectacular. Hotel has some nice amenities (car wash in the underground parking area was appreciated).
Stayed 1 night in Apr 2024
Response from Emma - Guest Services Agent on 9 Apr 2024
Thank you for taking the time to leave us a reivew Darren. We are glad you enjoyed our amenities and car wash! We hope to welcome you again in the future.

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable!
Stayed 1 night in Apr 2024
Response from Emma - Guest Services Agent on 9 Apr 2024
Thank you for your review Nick. We are so happy you enjoyed your stay and look foward to welcoming you back!

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views with a lovely kitchen and walkable to restaurants and grocery. Stayed here the last two years and will be back again next year.
Stayed 6 nights in Mar 2024
Response from Emma - Guest Services Agent on 7 Apr 2024
Thank you for your review John! We are so happy you enjoyed your stay and look forward to welcoming you back again next year.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Emma - Guest Services Agent on 9 Apr 2024
Thank you for your excellent review Larry. We appreciate your feedback and hope to welcome you back again!

10/10 Excellent

Corinne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Blackstone mountain lodge was awesome! The staff was very accommodating, Emma our customer service representative was so good and so friendly. We enjoyed our stay and will go back to stay again.
Stayed 2 nights in Apr 2024
Response from Alyssa- Guest Service Agent on 5 Apr 2024
Thank you for your review! We are glad you enjoyed your stay! Emma will be happy to know she was good and friendly!

10/10 Excellent

Angela, Fort Mackay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the heated outdoor pools, clean and spacious rooms, grills, will return.
Stayed 2 nights in Apr 2024
Response from Marketa Guest Services Supervisor on 4 Apr 2024
Good afternoon, Angela,Thank you very much for taking the time to leave us a review we really appreciate your feedback. We are happy to hear you enjoyed your stay with us.We hope to welcome you back again soon!Kind regards,

10/10 Excellent

Carmelina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean l wish they had a restaurant in the restaurant.
Stayed 1 night in Mar 2024
Response from Marketa Guest Services Supervisor on 4 Apr 2024
Good afternoon, Carmelina,Thank you very much for taking the time to leave us a review we really appreciate your feedback. We are happy to hear you enjoyed your stay with us.We hope to welcome you back again soon!Kind regards,

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Was nice
Stayed 1 night in Apr 2024
Response from Marketa Guest Services Supervisor on 4 Apr 2024
Good afternoon, Brent,Thank you very much for taking the time to leave us a review we really appreciate your feedback. We are happy to hear you enjoyed your stay with us.We hope to welcome you back again soon!Kind regards,

8/10 Good

Bre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marketa Guest Services Supervisor on 4 Apr 2024
Good afternoon, Bre,Thank you very much for taking the time to leave us a review we really appreciate your feedback. We are happy to hear you enjoyed your stay with us.We hope to welcome you back again soon!Kind regards,

10/10 Excellent

Pearl, Winnipeg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, beautiful room we got a free upgrade. Nice warm outdoor pool and hottubs some people stayed in the hot tubs for hours during the evening it was packed so we didnt get to go in until the morning.
Stayed 1 night in Mar 2024
Response from Alyssa- Guest Service Agent on 3 Apr 2024
Thank you for your review! We are glad you enjoyed your stay!

8/10 Good

qianru

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hot tubs are small and crowded all the time
Stayed 2 nights in Mar 2024
Response from Alyssa- Guest Service Agent on 3 Apr 2024
Thank you for your review! We are glad you enjoyed your stay!

8/10 Good

Gregory

Liked: Property conditions & facilities
Friendly staff, had an Easter Egg hunt for the kids on Easter Sunday. Street is narrow to drive down with the vehicles parked on both sides. No restaurant but a few close by to walk to and the suites with kitchens are fully equipped
Stayed 2 nights in Mar 2024
Response from Alyssa- Guest Service Agent on 3 Apr 2024
Thank you for your review! We are glad you enjoyed your stay!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for my family
Stayed 2 nights in Mar 2024
Response from Alyssa- Guest Service Agent on 3 Apr 2024
Thank you for your review! We are glad you enjoyed your stay!

10/10 Excellent

Luba

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay as a couple or with kids. Spacious and clean
Stayed 4 nights in Mar 2024
Response from Alyssa- Guest Service Agent on 3 Apr 2024
Thank you for your review! We are glad you enjoyed your stay!

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an enjoyable stay, staff all very friendly adn helpful. One minor criticism though - the paper products in the room (toilet paper, facial tissues and paper towels) were all very low quality. It would be nice if those items were at the same level of quality as the res t of the property.
Stayed 3 nights in Mar 2024
Response from Thalia- Guest Services Supervisor on 30 Mar 2024
Good afternoon,Thank you for leaving us a review; your feedback is very important to us and we will make sure that this is passed on to management.Kind regards,

10/10 Excellent

Morag

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Mar 2024
Response from Thalia-Guest services supervisor on 30 Mar 2024
Good afternoon,Thank you for leaving us a review! We are thrilled that you had a such a great time with us! Please come stay again!Kind regards,

8/10 Good

ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good stay. Room was nice and spacious and had everything we needed. Only issue was that the king bed was very firm, and the pullout couch was like sleeping on the floor. Time to replace the mattress on the pullout.
Stayed 4 nights in Mar 2024
Response from Thalia- Guest Services Supervisor on 30 Mar 2024
Good afternoon,Thank you for leaving us a review! I will make sure I pass this along so that we can look into that! Please come stay again!Kind regards,

10/10 Excellent

Tarek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Thalia-Guest services supervisor on 30 Mar 2024
Good afternoon,Thank you for leaving us a review! We are thrilled that you had a such a great time with us! Please come stay again!Kind regards,

10/10 Excellent

reid

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, nice location and good outdoor pool
Stayed 1 night in Mar 2024
Response from Thalia-Guest services supervisor on 30 Mar 2024
Good afternoon,Thank you for leaving us a review! We are thrilled that you had a such a great time with us! Please come stay again!Kind regards,

10/10 Excellent

Siovey, Edmonton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness of the staffs
Stayed 3 nights in Mar 2024
Response from Thalia-Guest services supervisor on 30 Mar 2024
Good afternoon,Thank you for leaving us a review! We are thrilled that you had a such a great time with us! Please come stay again! :)Kind regards,

8/10 Good

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marketa Guest Services Supervisor on 11 Apr 2024
Good afternoon Kelsey,Thank you for taking the time to review your stay with us. We are happy to hear you enjoyed your stay.

10/10 Excellent

Conchita

Stayed 1 night in Mar 2024
Response from Emma - Guest Services Agent on 17 Apr 2024
Thank you for taking the time to leave us an excellent review. We are so happy you enjoyed your stay and hope to welcome you back again!

10/10 Excellent

Monica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool outside was heated (cool and hot pools) and my kids loved them.
Stayed 3 nights in Mar 2024
Response from Alyssa- Guest Service Agent on 28 Mar 2024
Hello,Thank you for yoru review! We are glad you enjoyed your stay!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, all staff are cheerful and happy to assist
Stayed 3 nights in Mar 2024
Response from Alyssa- Guest Service Agent on 28 Mar 2024
Hello,Thank you for your review! I am glad you enjoyed your stay!

10/10 Excellent

mitchell

Stayed 3 nights in Mar 2024
Response from Emma - Guest Services Agent on 16 Apr 2024
Thank you for your excellent review Mitchell. We are so happy you enjoyed your stay and hope to welcome you back again in the future.

10/10 Excellent

Kristy

Stayed 2 nights in Mar 2024
Response from Thalia- Guest Services Supervisor on 12 Apr 2024
Good afternoon,Thank you very much for taking the time to leave us a reveiw! We are so thrilled that you had a great stay with us! Please come stay with us again soon!Kind regards,

10/10 Excellent

Kaili

Stayed 5 nights in Mar 2024
Response from Thalia- Guest Services Supervisor on 12 Apr 2024
Good afternoon,Thank you very much for taking the time to leave us a reveiw! We are so thrilled that you had a great stay with us! Please come stay with us again soon!Kind regards,

10/10 Excellent

Zhi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Emma - Guest Services Agent on 23 Mar 2024
Thank you for taking the time to leave us a review. We are so happy you enjoyed your stay and hope to welcome you back again.

8/10 Good

John

Stayed 1 night in Mar 2024
Response from Marketa Guest Services Supervisor on 11 Apr 2024
Good afternoon John,Thank you for taking the time to review your stay with us. We are happy to hear you enjoyed your stay.

10/10 Excellent

RICK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HAD GREAT TIME!! DEFINETLY STAY HERE AGAIN
Stayed 7 nights in Feb 2024
Response from Alyssa- Guest Service Agent on 22 Mar 2024
Thank you for your review! We are glad you enjoyed your stay, and we hope to welcome you again in the future.

10/10 Excellent

Ressie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Alyssa- Guest Service Agent on 22 Mar 2024
Hello, Thank you for leaving us a review! I am glad you enjoyed your stay. We look forward to welcoming you again in the future

10/10 Excellent

Rishi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Mar 2024
Response from Alyssa- Guest Service Agent on 19 Mar 2024
Hello,Thank you for your review! I am glad you enjoyed your stay.

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay ! Very clean and awesome front desk staff.
Stayed 1 night in Mar 2024
Response from Alyssa- Guest Service Agent on 19 Mar 2024
Hello! Thank you for your review, I am glad you enjoyed your stay. Our front desk staff will be happy to hear your kind words as well!

8/10 Good

Todd

Stayed 4 nights in Mar 2024
Response from Marketa Guest Services Supervisor on 6 Apr 2024
Dear Todd,Thank you for your review!We are glad you enjoyed your stay with us, and we hope to welcome you again!

10/10 Excellent

Kerie

Liked: Cleanliness, staff & service, property conditions & facilities
Was in a great location to everything staff was great all around good stay
Stayed 6 nights in Mar 2024
Response from Emma - Guest Services Agent on 16 Mar 2024
Thank you for your review Kerie. We appricate your feedback and hope to welcome you back again in the future!

10/10 Excellent

Angela, Calgary

Stayed 1 night in Mar 2024
Response from Alyssa- Guest Service Agent on 5 Apr 2024
Thank you for your review! We are glad you enjoyed your stay!

4/10 Poor

Salena

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
This lodge is not worth the price you pay $300/night
Stayed 1 night in Mar 2024
Response from Thalia-Guest Services Supervisor on 14 Mar 2024
Good afternoon Salena,Thank you for sharing your feedback with us. We’re sorry to hear that your experience did not meet your expectations, especially considering the value. We strive to provide a high-quality stay for all our guests. Please feel free to reach out to us directly.Kind regards,

10/10 Excellent

Teri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to.stay! It’s clean, friendly staff and a great location!
Stayed 2 nights in Mar 2024
Response from Emma - Guest Services Agent on 11 Mar 2024
Thank you for your excellent review Teri! We are so happy you enjoyed your stay and hope to welcome you back again in the future.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Emma - Guest Services Agent on 11 Mar 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and hope to welcome you back again!

10/10 Excellent

George

Stayed 4 nights in Mar 2024
Response from Thalia- Guest Services Supervisor on 27 Mar 2024
Good morning!Thank you very much for leaving us a review! We are so thrilled that you had a great stay with us and we cannot wait to welcome you back again soon!Kind regards

10/10 Excellent

Annalise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the outdoor hot tubs, definitely worth it to opt for a mountain view room if possible. Cozy large living room and kitchen space - would definitely stay again!
Stayed 1 night in Mar 2024
Response from Emma - Guest Services Agent on 6 Mar 2024
Thank you for your excellent review Annalise, we are so happy you enjoyed your stay and your great mountain view! We hope to welcome you back again in the future.