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Reviews of ASTON Tropicana Hotel Bandung

4 out of 5
ASTON Tropicana Hotel Bandung
Premier Plaza, Jl. Cihampelas 125-129, Bandung, West Java

Reviews

8.4

Very good

Rating 10 - Excellent. 63 out of 183 reviews" "
Rating 8 - Good. 85 out of 183 reviews" "
Rating 6 - Okay. 28 out of 183 reviews" "
Rating 4 - Poor. 6 out of 183 reviews" "
Rating 2 - Terrible. 1 out of 183 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Noor Azman

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air condition and also need to provide soundproof window due to heavy and noisy transportion passing by the hotel during night time where it spoil my resting time..
Stayed 5 nights in Mar 2024
Response from Aston Tropicana Hotel on 1 Apr 2024
Dear Mr.Noor Azman,Thank you for sharing your review regarding your stay at Aston Tropicana.We understand that your comfort during your stay is crucial, and we would like to apologize for the inconvenience caused by the traffic noise around the hotel, especially during the night. We will take immediate action to enhance guest comfort by considering the use of soundproof windows to reduce disturbances from the heavy traffic surrounding the hotel.We will also ensure that the AC units in our rooms are functioning optimally to ensure maximum comfort for our guests.Thank you for your constructive feedback. We hope to welcome you back to Aston Tropicana for a better stay experience in the future.Best Regards,Yaya S.MoechtarGeneral Manager

6/10 Okay

Nirma

Travelled with family
Liked: Property conditions & facilities, room comfort
Room is clean and comfortable however bathroom needs more attention, maybe more lighting and cleanning especially the bath tub. Also could use some new towels. But after all, we like this hotel. Breakfast has good selection. We might stay here again.
Stayed 2 nights in Nov 2023
Response from Aston Tropicana Hotel on 15 Nov 2023
Dear Mr/Mrs.Nirma,Thank you for sharing your feedback regarding your recent stay at Aston Tropicana. We appreciate your positive comments and are pleased to hear that you found the room clean and comfortable.We take note of your suggestions about the bathroom, including the need for more lighting, additional cleaning, and the consideration of updating the bath tub and towels. Your insights are valuable, and we will address these areas to enhance the overall guest experience.We're delighted that you enjoyed the breakfast selection and that it met your expectations.We truly value your feedback, and it's encouraging to know that despite the noted areas for improvement, you still like our hotel. We look forward to the opportunity of welcoming you again, and we assure you that we will strive to make your next stay even more enjoyable.If you have any further comments or if there's anything specific you'd like us to address for your future visits, please feel free to let us know.Thank you for choosing Aston Tropicana, and we hope to have the pleasure of hosting you again soon.Best Regards,Yaya S.MoechtarGeneral Manager

10/10 Excellent

Marcus

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023

10/10 Excellent

munir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, pleasant stay
Yes hotel was very nice. All staff are Friendly and helpful who never failed to smile especially reception desk Staff Nabila who goes extra mile in making my stay very pleasant. Perfect Hotel location with alot of foods restaurant & dining & shopping just outside the hotel. We we located at swimming pool and gym level so it was great!! Room service was delicious too
Stayed 4 nights in Dec 2022

10/10 Excellent

ASNAN

Stayed 1 night in Jun 2022

10/10 Excellent

Mohamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020

10/10 Excellent

Ramla, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great service. Simply excellent.
Stayed 4 nights in Mar 2020
Response from yaya on 9 Mar 2020
Dear Ramla, Thank you for taking time to give us five -star rating. Hopefully overall of our facilities, product and services meet your expectations. We also really hope that you would recommend our hotel to your family and friends if visiting Bandung City and we will be in a great pleasure to welcome you again at Aston Tropicana Hotel Bandung. Warmest regards, Yaya S.Moechtar General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the most is the staff, willingness & smiley faces
Stayed 6 nights in Feb 2020

10/10 Excellent

Nazihah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel
Very comfortable, nice staff. Food very delicious. Near to night market, easy to us to buy souvenir.
Stayed 3 nights in Feb 2020
Response from yaya on 6 Mar 2020
Dear Nazihah, Thank you for taking time to give us high star rating. Hopefully overall of our facilities, product and services meet your expectations. We also really hope that you would recommend our hotel to your family and friends if visiting Bandung City and we will be in a great pleasure to welcome you again at Aston Tropicana Hotel Bandung. Warmest regards, Yaya S.Moechtar General Manager

10/10 Excellent

Mohammad Hassn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON NOT SPOIL YOUR SPECIAL SERVICES FOR CHECKOUT!?
PRAT OF THE FREQUENT CALLS FROM RECEPTION FOR CHECKOUT FROM 11:00 AM, Hotel is OUTSTANDING in general!!
Stayed 2 nights in Feb 2020
Response from yaya on 27 Feb 2020
Dear Mr. Mohammad Hassn Thank you for taking your time reviewed our hotel facilities and services, by giving us five stars rating, we do hope that you have a great stay with us. Once again thank you for kind review, we are looking forward to welcome you again at Aston Tropicana Hotel Bandung. Best regards, Yaya S. Moechtar General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from yaya on 17 Feb 2020
Dear Anonymous, Thank you for taking your time reviewed our hotel by giving us high stars rating,we feel so glad to hear that particularly your comment on our good food & we do hope you always have a pleasant stay with us. Please tell your friends about your great experience as references & recommendation if visiting Bandung City in near future. Once again thank you very much for your kind review, we are looking forward to welcome you again at Aston Tropicana Hotel Bandung. Best regards, Yaya S. Moechtar General Manager

6/10 Okay

Muhammad

Liked: Staff & service
Disliked: Property conditions & facilities
It was a bad experience. Came in to the room with a wet carpet smell. Room was gloomy and the view outside the window was wallpapered. Requested for a change of room which was given the next day and it was much better. I appreciate it alot. Thank you to the staff Elvira for making my trip a good one.
Stayed 7 nights in Dec 2019
Response from yaya on 10 Jan 2020
Dear Mr. Muhammad, Thank you for taking your time reviewed our hotel, we do apology for unpleasant experience during your stay. We have passed your good comment to Elvira, to make your stay much better & made your trip to Bandung City a good one. Mr. Muhammad, once again thank you for valued feed back, we are looking forward to welcoming you back at Aston Tropicana Hotel Bandung. Best regards, Yaya S. Moechtar General Manager

6/10 Okay

Normah

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Having problem with door. Unable to close until it being repaired. The shower was in bad position. It was too low. There’s leaking from the bath tub. But the breakfast was great.
Stayed 2 nights in Dec 2019
Response from yaya on 10 Jan 2020
Dear Normah, Thank you for taking your time reviewed our hotel, we do apology for unpleasant experience during your stay. Your comments are well noted for my team to improve the service & facilities quality. Once again, thank you very much for kind review, we are looking forward to welcoming you again at Aston Tropicana Hotel Bandung. Best regards, Yaya S. Moechtar General Manager

8/10 Good

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aston Hotel check in staff and reception staff was kind and helpful enough to accommodate us with our request. My request was to help with my old parents travelling with me. To make the stay comfortable enough for the old couple.
Stayed 1 night in Nov 2019
Response from Yaya S. Moechtar on 19 Nov 2019
Dear Gerald, Thank you very much for your kind review on this site. We are delighted to read that you had a pleasant stay with us. Everything within the hotel is designed only for your special comfort and to give you an extraordinary experience on your stay. It’s been a pleasure having you stay with us. We will also share your compliments to the rest of the team, that their hard work and smile have made your stay memorable. Once again, thank you very much for this review. We look forward to welcoming you again on your next visit to Bandung in the near future. Warm regards, Yaya S. Moechtar General Manager

8/10 Good

Debajyoti

Business traveller
Liked: Staff & service, room comfort
Stayed 3 nights in Oct 2019
Response from Yaya S. Moechtar on 26 Oct 2019
Dear Debajyoti, Thank you very much for staying with us and give us high star rating on this site . We hope that you were satisfied with overall of our hotel facility, product and services. We look forward to welcoming you back on your next visit for another stay experience at Aston Tropicana Hotel Bandung in the near future. Warm regards, Yaya S. Moechtar General Manager

10/10 Excellent

Shaiful, Shah alam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and resolve the request immedietly.
Stayed 3 nights in Oct 2019
Response from General Manager on 10 Oct 2019
Dear Shaiful, Allow me to sincerely thank you for your flattering review full of kind words about your previous stay with us and for sharing your thoughts with fellow travelers on this site. It is a great pleasure for us to learn of your fondness of the friendly service which we are so proud on delivering. Last but not least, thank you again for staying with us and we are all looking forward on to welcoming you back. Warm regards, Yaya S. Moechtar General Manager

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019
Response from General Manager on 16 Sept 2019
Dear Traveler, Thank you for taking the time to provide high ratings for our hotel on this site. Hopefully the experience you get is in line with expectations. Please recommend Aston Tropicana Hotel to your family and friends as place for stay if visiting Bandung and we are looking forward to welcome you back in the nearest future. Warmest regards, Yaya S.Moechtar General Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
can improve on the breakfast buffet on western food.
Stayed 5 nights in Aug 2019
Response from Yaya S. Moechtar on 7 Sept 2019
Dear Traveler, We would like to thank you first for having taken the time to share your review with us. We appreciate your advise on our breakfast variety and rest assured it will be noted to be discuss with our team for future improvement. We are delighted that you would consider returning and look forward to the next opportunity of welcoming you back. Warmest regards, Yaya S. Moechtar General Manager

10/10 Excellent

Hadi Teguh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I feel very comfortable stay at there. Ciwalk is close to hotel. There are a lot of food at ciwalk.
Stayed 3 nights in Jul 2019
Response from Yaya S. Moechtar on 16 Sept 2019
Dear Hadi Teguh, Thank you for taking your valuable time to provide good feedback about your recent stay at our hotel. It is truly rewarding to receive such a great compliment form our guest. We always strive to provide the best experience and we really appreciate your feedback regarding your visit at our hotel. We hope to have the opportunity to welcome you back to our hotel so that we can provide you another best experience. Warmest regards, Yaya.S Moechtar General Manager

6/10 Okay

MAZEN M

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Check in time had to wait for like 1 hour before got my room and room given was terrible as heavy construction in going on nearby and was super noisy
Stayed 2 nights in Jul 2019
Response from yaya on 12 Jul 2019
Dear Valued Guest, Thank you for taking your time reviewed our hotel by giving us high stars rating and choosing our hotel for your visit. We always strive to provide the best experience to our guests and we really appreciate your feedback regarding your visit at our hotel.Please accept our sincerest apologies for the inconvenience you have experience during your stay especially about checking time and noisy room,rest assured that these issued will be looked into with all related department. We are looking forward to welcome you again and hopefully we have a chance for giving you a better experience Best regards, Yaya S.Moechtar General Manager

6/10 Okay

Verified traveller

Travelled with family
Noisy rooms and uncomfortable beds and the towels isn’t clean
Stayed 3 nights in Jun 2019
Response from yaya on 11 Jun 2019
Dear Valued Guest Warm greetings from Aston Tropicana Hotel Thank you for taking your valuable time to provide feedback about your recent stay at our hotel. We always strive to provide the best experience to our guests and we really appreciate your feedback regarding your visit at our hotel. We apologize to learn about the inconveniences you encountered.Please accept our sincerest apologies for the disturbance you have experienced during your stay, rest assured that these issues will be looked into with all related departments. We hope to have the opportunity to welcome you back to our hotel so that we can provide you a better experience. Thank you for staying with us. Best regards, Yaya.S Moechtar General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2019
Response from Yaya on 25 May 2019
Dear Valued Guest Thank you for taking your time reviewed our hotel by giving us five stars rating and choosing our hotel for your visit,hope everything are met your expectation. Please tell your friends about our hotel as reference in next future if visiting Bandung, we are looking forward to welcome you again. Best regards, Yaya S.Moechtar General Manager

8/10 Good

Jason

Liked: Cleanliness, staff & service, room comfort
Decent hotel
Overall positive experience. Only negative was that the hot water would spew out brown water, if you left it running it would eventually turn clear, but it was pretty gross to see. Also, make sure you request non-smoking room otherwise. Breakfast was okay, nothing amazing, but not terrible.
Stayed 3 nights in May 2019
Response from yaya on 18 May 2019
Dear Mr.Jason Warm greetings from Aston Tropicana Hotel Thank you for taking your valuable time to provide feedback about your recent stay at our hotel. We always strive to provide the best experience to our guests and we really appreciate your feedback regarding your visit at our hotel. We apologize for inconveniences you encountered about a hot water,actually at that time we were maintenance and repaired of water pipes . Please accept our sincerest apologies for the disturbance you have experienced during your stay, rest assured that these issues will be looked into with all related departments. Looking forward to welcoming you back in the near future, hopefully we have a chance for give you a better experience. Thank you for your staying. Best regards, Yaya.S Moechtar General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms looked old but still maintained the cleanliness. Near to Cihampelas Walk & Skywalk just around the corner. Only breakfast need to re-looked into the variation.
Stayed 3 nights in Apr 2019
Response from yaya on 6 May 2019
Dear Valued Guest Thank you for taking your time reviewed our hotel by giving us five stars rating, hope everything are met your expectation. It is pleasure to hear you convenience with our facilities. Please tell your friends about our hotel as reference in next future if visiting Bandung, we are looking forward to welcome you again. Best regards, Yaya S.Moechtar General Manager

8/10 Good

Alvina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
Stayed here for 6 nights. Pleasant and friendly staffs. Great location near to shops. Only few minutes walk to Ciwalk. Our air-condition is not cold. We were impressed with the promptness of their service. Overall it was a good and comfortable stay for all of us.
Stayed 6 nights in Apr 2019
Response from yaya on 6 May 2019
Dear Ms.Alvina Thank you for taking your time reviewed our hotel by giving us high stars rating, hope everything are met your expectation. It is pleasure to hear you convenience with our facilities. Please tell your friends about our hotel as reference in next future if visiting Bandung, we are looking forward to welcome you again. Best regards, Yaya S.Moechtar General Manager

10/10 Excellent

Irwani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay @ Aston Tropicana
The staff are helpful and efficient. Breakfast spread were good. Our stay has been a pleasant one and no doubt we will recommend to friends. Thumb up.
Stayed 3 nights in Apr 2019
Response from Yaya on 22 Apr 2019
Dear Mr.Irwani Thank you for taking your time reviewed our hotel by giving us a prefect rating, hopefully everything are met your expectation. It is pleasure to hear you convenience with our facilities and service. Thank you for your kindly reference to your friends,we are looking forward to welcome you again. Best regards, Yaya S.Moechtar General Manager

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good.. room spacious.. friendly staff..
Stayed 2 nights in Mar 2019
Response from yaya on 4 Apr 2019
Dear Mr/Ms.Sally Thank you for taking your time reviewed our hotel by giving us five stars rating, hope everything are met your expectation. It is pleasure to hear you convenience with our staff and facilities. Please tell your friends about our hotel as reference in next future if visiting Bandung, we are looking forward to welcome you again. Best regards, Yaya S.Moechtar General Manager

6/10 Okay

Verified traveller

Travelled with group
Disliked: Property conditions & facilities
Location is good in central Bandung. Interiors need to be upgraded though.
Stayed 5 nights in Mar 2019
Response from Yaya on 1 Apr 2019
Dear Valued Guest Thank you for taking your time reviewed our hotel by giving us high stars rating, hope everything are met your expectation. Please tell your friends about our hotel as reference in next future if visiting Bandung, we are looking forward to welcome you again. Best regards, Yaya S.Moechtar General Manager

10/10 Excellent

Sani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and many variety of breakfast
Good Breakfast variety, closed by main shopping attraction, friendly Staff feel welcome all the way
Stayed 1 night in Mar 2019
Response from Yaya on 29 Mar 2019
Dear Mr/Ms.Sani Thank you for taking your time reviewed our hotel by giving us high stars rating, hope everything are met your expectation. It is pleasure to hear you convenient with our staff,facilities,service and our breakfast menu. Please tell your friends about our hotel as reference in next future if visiting Bandung, we are looking forward to welcome you again. Best regards, Yaya S.Moechtar General Manager

10/10 Excellent

NurHidayah, subang, my

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
hospitality of the staff, friendly, breakfast ans service is excellent
Stayed 2 nights in Mar 2019
Response from Yaya on 20 Mar 2019
Dear Ms.Nur Hidayah Thank you for taking your time reviewed our hotel by giving us high stars rating, hope everything are met your expectation. It is pleasure to hear you comfortably with our staff and facilities over and over again. Please tell your friends about our hotel as reference in next future if visiting Bandung, we are looking forward to welcome you again. Best regards, Yaya S.Moechtar General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019
Response from Yaya on 22 Apr 2019
Dear Valued Guest, Thank you for taking your time reviewed our hotel by giving us high stars rating, hope everything are met your expectation. Please tell your friends about our hotel as reference in next future if visiting Bandung, we are looking forward to welcome you again. Best regards, Yaya S.Moechtar General Manager

10/10 Excellent

Mohammad Hassn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymooners stay👍
Outstanding services, facility& managements. Thanks all
Stayed 2 nights in Mar 2019
Response from yaya on 20 Mar 2019
Dear Mr.Mohammad Thank you for taking your time reviewed our hotel by giving us high stars rating, hope everything are met your expectation. It is pleasure to hear you convenience with our facilities and our staff. Please tell your friends about our hotel as reference in next future if visiting Bandung, we are looking forward to welcome you again. Best regards, Yaya S.Moechtar General Manager

8/10 Good

Romy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from yaya on 14 Mar 2019
Dear Romy, Thank you for giving us 8 out of 10 rating towards our hotel and services, we are looking forward to welcoming you back at our hotel. Best regards, Yaya S. Moechtar General Manager

10/10 Excellent

ElmaZainuddin, Selangor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great stay. Breakfast aplenty and very good staff.
Stayed 5 nights in Feb 2019
Response from yaya on 14 Mar 2019
Dear Valued Guest, Thank you for taking your time reviewed our hotel & the breakfast, hopefully met your expectation. Please tell your friend regarding our hotel for next reference if visiting Bandung and we are looking forward to welcome you again at our hotel. Best regards Yaya S. Moechtar General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Room clean and neat. Looks new. Free breakfast very nice
Stayed 1 night in Mar 2019
Response from yaya on 14 Mar 2019
Dear Valued Guest, Thank you for taking your time reviewed our hotel & the breakfast, Cleaning of the room and hopefully met your expectation. Please tell your friend regarding our hotel for next reference if visiting Bandung and we are looking forward to welcome you again at our hotel. Best regards Yaya S. Moechtar General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5-star hotel for a 3-star price
Wonderful stay at Aston Tropicana. Friendly staff. Clean rooms. Good location near shopping and eateries. Near Airport.
Stayed 1 night in Mar 2019
Response from yaya on 14 Mar 2019
Dear Valued Guest, Thank you for taking your time reviewed our hotel & the breakfast, the room cleanliness and hopefully met your expectation. Please tell your friend regarding our hotel for next reference if visiting Bandung and we are looking forward to welcome you again at our hotel. Best regards Yaya S. Moechtar General Manager

8/10 Good

Farah, Kuala Lumpur, Malaysia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good, very near to Cihampelas walk. Souvenir shop, jeans shop, restaurant, mart, bank, local products - everything is near to the Hotel. But please bear in mind its a bit noisy @ night / weekend especially if your room facing the main road. The breakfast is delicious, staff is very friendly. They even put ball pit @ kid's pool. Recommended.
Stayed 3 nights in Feb 2019
Response from yaya on 14 Mar 2019
Dear Valued Guest, Thank you for taking your time reviewed our hotel & hopefully met your expectation. Please tell your friend regarding our hotel for next reference if visiting Bandung and we are looking forward to welcome you again at our hotel. Best regards Yaya S. Moechtar General Manager

10/10 Excellent

nayef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place
Great location because is near from the chamblans walk
Stayed 3 nights in Jan 2019
Response from yaya on 14 Mar 2019
Dear Valued Guest, Thank you for taking your time reviewed our hotel & hopefully met your expectation. Please tell your friend regarding our hotel for next reference if visiting Bandung and we are looking forward to welcome you again at our hotel. Best regards Yaya S. Moechtar General Manager

8/10 Good

Juremah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from yaya on 14 Mar 2019
Dear Valued Guest, Thank you for taking your time reviewed our hotel hopefully met your expectation. Please tell your friend regarding our hotel for next reference if visiting Bandung and we are looking forward to welcome you again at our hotel. Best regards Yaya S. Moechtar General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a very pleasant experience stay at this hotel. The room is huge and comfortable. The staff are very friendly and accomodating! I would definately make a return.
Stayed 3 nights in Jan 2019
Response from yaya on 14 Mar 2019
Dear Valued Guest, Thank you for taking your time reviewed our hotel hopefully all the service experiences are met your expectation. Please tell your friend regarding our hotel for next reference if visiting Bandung and we are looking forward to welcome you again at our hotel. Best regards Yaya S. Moechtar General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good location. Spacious room but its an old hotel with old furniture & toilet.
Stayed 4 nights in Nov 2018
Response from yaya on 14 Mar 2019
Dear Valued Guest, Thank you for taking your time reviewed our hotel hopefully met your expectation. Please tell your friend regarding our hotel for next reference if visiting Bandung and we are looking forward to welcome you again at our hotel. Best regards Yaya S. Moechtar General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Arif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is near to cihampelas walk
Stayed 3 nights in Dec 2018

6/10 Okay

Din

Liked: Cleanliness, room comfort
The reception staff could be a bit more helpful and friendlier. We had booked two rooms and requested next to each other with connecting doors but they gave the second room for our son way too far. We requested and reminded but they did not help.
Stayed 2 nights in Dec 2018

6/10 Okay

jiulia

Liked: Staff & service
Disliked: Cleanliness, room comfort
Check in time was 2:00pm, we arrived at 3:30pm but we had to wait another 1/2 hr before our keys to the rooms were ready (we bookes two rooms). One room was ready before the other one, since i travelled with my parents i gave them the one that was ready first. It took them another 10-15 minutes to give me my key to my room. When i entered the room, immediately i smelled cigarette smoke, and the carpet was not cleaned properly still few crumbs and dirt in random corners. The bed side table still had a trace of a wet cup and there was no minibar in the fridge. I had been travelling for more than 3 days at this stage and had little sleep, so i was expecting to have a smooth check-in and rest in a room that had been cleaned thoroughly without smelling like ashtray! I would have complained and make them clean the room but i was too tired and just wanted some rest. I appreciate that maybe, it was a smoking room, but they really should clean them properly and at least mask the smell. The staff was nice though, the breakfast buffet was delicious and have many variety. The pool was decent and they have complementary drink (fruit juice) in the lobby while waiting for check in. Overall my experience is average.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Very convinient to shopping mall.Eateries nearby but rather busy traffic
Stayed 2 nights in Dec 2018

8/10 Good

Nurhafizah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable stay.
Thank you for the room upgrade. However, breakfast could be better.
Stayed 3 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good to stay with good surroundings especially connecting with local people
Stayed 2 nights in Dec 2018