71 Boulevard Charles Livon, Marseille, Bouches-du-Rhone
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
This is one of our favorite hotels in the world, and we have stayed in all kinds. We feel it is very underrated; it's a "destination stay" for us. I especially recommend the 4th floor terrace rooms for nice views on the large well furnished balconies.
The location is great and the staff extremely helpful and kind. The rooms are extremely well appointed with high quality linens and amenities one often doesn't get at a 5 star property.
We can't wait to return again, hopefully next year, for our third stay here.
George
Stayed 2 nights in Oct 2023
Response from La direction on 9 Nov 2023
Dear George, it’s a pleasure to read your comment ! Thank you for taking the time to tell us about your experience. We'll be happy to welcome you for your next trip in Marseille !
Had a fabulous 4 night stay here. The photographs do not do the hotel justice. It is much nicer than we expected. We stayed in a standard room which was clean, comfortable and spacious. Although the brown curtains and bed throw gave it a bit of a corporate look.
The public areas are excellent especially the terrace and pool areas. Lots of really comfy chairs/sofas/loungers and the pool is well stocked with towels. The staff are extremely pleasant, helpful and hardworking. There was a wide range of choices for breakfast. The restaurant, like many places in France is only open for lunch and dinner. It has a small but tasty Lebanese inspired menu. My one suggestion is to please change the glasses you use for 1/2 pints of draft beer. They are terrible.
The hotel is very well located. 5 minutes walk from the beaches and about 20 minutes from the old port. Great for exploring Marseille on foot.
Not sure if the hotel is accessible for wheelchair users.
Pat
Stayed 4 nights in Aug 2023
Response from La direction on 31 Aug 2023
Thank you for your comment. We are happy to know your stay was great among us. The hotel is accessible to disabled guests. We'll be happy to welcome you for your next trip in Marseille. Best regards
8/10 Good
Beya
26 Aug 2023
Beya
Stayed 6 nights in Aug 2023
Response from La direction on 28 Aug 2023
Thank you. Best regards
10/10 Excellent
Marie-Blandine
21 Aug 2023
Marie-Blandine
Stayed 3 nights in Aug 2023
Response from La direction on 28 Aug 2023
Nous vous remercions, à bientôt
10/10 Excellent
DAVID
20 Aug 2023
DAVID
Stayed 1 night in Aug 2023
Response from La direction on 28 Aug 2023
Nous vous remercions, à bientôt
6/10 Okay
Lise
Travelled with group
23 Jul 2023
Liked: Cleanliness
Check was disorganized and a lack of attention to pertinent detail. When my refrigerator did not work they argued with me that it did. Next morning I tried to boil water in the kettle and when no lights came on, I discovered that the refrigerator and kettle were disconnected from the outlet and worse, wiring was exposed!!!!!! Breakfast looked good but pancakes had been refrigerated and no was to warm them.
In a happier note the dinner last night was excellent😊
Lise
Stayed 1 night in Jul 2023
Response from La direction on 1 Aug 2023
Dear Lise, we are deeply sorry about the problems you mentioned in your review. We take note of everything in order to improve our services and quality. We hope to see you in best conditions. Kind regards
8/10 Good
Pamela
Travelled with family
23 Jul 2023
I would say the most efficient person was the bellboy!!! He was fantastic
Pamela
Stayed 1 night in Jul 2023
Response from La direction on 1 Aug 2023
Thank you for your comment. Best regards
8/10 Good
Marieann
Travelled with partner
15 Jul 2023
Liked: Cleanliness, staff & service
The staff at reception were very helpful. The hotel itself very pleasant but very limited for food options.. the onsite restaurant was very nice but not a great selection.Rooms nice and spacious .
We were given a free vip drink voucher on the day of leaving, which should have been given day before, when we ordered the drink we were told it was only soft drinks or beer Think this should be stated at time of booking!
Marieann
Stayed 1 night in Jul 2023
Response from La direction on 26 Jul 2023
Dear Marieann, we are deeply sorry about the problems you mentioned in your review. We take note of everything in order to improve our services and quality. We hope to see you in best conditions. Kind regards
O hotel tem uma estrutura de altíssima qualidade, com serviço muito prestativo. Gostamos muito do hotel, com piscina, bar e restaurante ótimos. Fica próximo às praias, um fator que favorita conhecer o lado de Marseille mais favorável durante o verão.
Viviane
Stayed 1 night in Jul 2023
Response from La direction on 20 Jul 2023
Thank you for your comment. We are really happy to read that you appreciated your stay at the New Hotel Of Marseille. We hope to see you next time.
10/10 Excellent
Glen
4 Jul 2023
Glen
Stayed 2 nights in Jun 2023
Response from La direction on 26 Jul 2023
Thank you. See you soon !
10/10 Excellent
Damien
30 Jun 2023
Damien
Stayed 3 nights in Jun 2023
Response from La direction on 5 Jul 2023
Nous vous remercions, à bientôt
10/10 Excellent
Shirley
27 Jun 2023
Shirley
Stayed 1 night in Jun 2023
Response from La direction on 5 Jul 2023
Thank you. Best regards
10/10 Excellent
FRANK
25 Jun 2023
FRANK
Stayed 2 nights in Jun 2023
Response from La direction on 28 Jun 2023
Nous vous remercions, à bientôt
8/10 Good
morgane
18 Jun 2023
morgane
Stayed 1 night in Jun 2023
Response from La direction on 21 Jun 2023
Nous vous remercions, à bientôt
10/10 Excellent
Agustin
Travelled with family
1 Jun 2023
Liked: Cleanliness, staff & service
Great location and great service
Agustin
Stayed 1 night in May 2023
Response from La direction on 8 Jun 2023
Thank you for your comment. We are really glad that you appreciate our hotel. See you soon !