First off, I must say that the staff was incredibly nice and responsive to every concern that I raised. My stay was affordable, the breakfast buffet was decent and it was an easy 20-minute walk to the Omar Ali Saifuddien Mosque and water taxis.
That said, there were MANY concerns I had.
1. The bathmat was dirty with black and brown footprints.
2. I pressed the "make up room" button, but my room wasn't cleaned 3 hours later and the button light was turned off.
3. My TV didn't work because they gave me a remote for another model of television.
4. And I had to wait nearly 1-hour wait for the transport to leave the airport, since they were supposed to pick up other guests who no-showed and they weren't in-touch with.
The issues that they couldn't easily address during my stay, but just made this a poor hotel choice for me were
- the room lighting was very dim
- the plug sockets and light switches were on opposite sides of the bed
- they didn't have a USB charging port
- there was a clicking noise near the corner of the room
- the TV channel selection was poor
- the bathroom door couldn't stay open
- the shower door was designed in a weird way that you couldn't really keep water out of the rest of the room if you just had the shower running to get hot (and the water never stayed hot for long) and
- the traffic from motorbikes on the highway was constant.