Exterior

Reviews of Lord Baltimore Hotel

3.5 out of 5
Lord Baltimore Hotel
20 W Baltimore St, Baltimore, MD

Reviews

8.0

Very good

Rating 10 - Excellent. 457 out of 1015 reviews" "
Rating 8 - Good. 281 out of 1015 reviews" "
Rating 6 - Okay. 131 out of 1015 reviews" "
Rating 4 - Poor. 71 out of 1015 reviews" "
Rating 2 - Terrible. 75 out of 1015 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Kenneth, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from KB on 25 Mar 2024
Kenneth, your review is appreciated. We hope that Lord Baltimore Hotel met all of your needs and that overall you enjoyed your stay. Please consider staying with us again when you are in the area. All the best.

10/10 Excellent

Patrick

Travelled with family
Liked: Staff & service, property conditions & facilities
Hotel is beautiful. Staff super friendly and helpful. Our room is immaculate, comfy beds and crisp clean sheets. Can’t ask for more!
Stayed 1 night in Mar 2024
Response from KB on 21 Mar 2024
Patrick, we could not ask for a better review. You have touched on all of the important points. It is great to hear when we have met all of a guest's expectations. We hope to have you back with us again soon. Safe Travels.

10/10 Excellent

Erin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and spacious. Liked the the hotel was so close to the arena
Stayed 1 night in Mar 2024
Response from KB on 21 Mar 2024
Erin, thank you for this very nice review. We hope that you enjoyed your event at the CFG Arena. Feedback is always appreciated and helps us to know how we are doing. We hope to have you stay with us again soon. All the best.

8/10 Good

Blanchard, Conley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 2 nights in Mar 2024
Response from KB on 20 Mar 2024
Thank you for the comment about good service. Our entire staff works to make every guest feel welcome and comfortable. We hope that you will stay with us again when you are in the area. Safe Travels.

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff is very friendly. My room was clean like always; it was missing the smoke detector. I will stay again for a staycation.
Stayed 1 night in Mar 2024
Response from KB on 19 Mar 2024
Christina - thank you for writing this nice review, and for your continued patronage, we value that. Thank you for letting us know about the smoke detector. We are on it. Don't wait too long to take that Staycation!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Mar 2024
Response from KB on 19 Mar 2024
Ann, thank you for this nice review. We hope to have you stay with us again. Safe Travels.

6/10 Okay

Brittant

Travelled with partner
Disliked: Property conditions & facilities
Was in town for a concert. The hotel is a 2 min walking distance from CFG Arena. That was the best part about it. Rooms are smaller than what shows in the pictures. Toilet and tub was clogged up after each use.
Stayed 1 night in Mar 2024
Response from KB on 19 Mar 2024
Brittant, we hope you enjoyed the concert at CFG Arena and are happy to hear you found Lord Baltimore Hotel convenient for the event. Your comments about the the issues with the bathroom we will address internally so that other guests do not experience this. We hope that you will give us the opportunity to turn this 3 into a 5 on a subsequent stay. All the best.

10/10 Excellent

angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and professional from start to finish…I did have a little hiccup with my parking situation.The the manager took care of it ASAP. If I would ever have to come back, I would surely come back to this place. The atmosphere and ambience was very nice and settling. They had a bar that stayed open till 2 AM which was great and the location was pretty much close to everything where we needed to be They were very professional friendly.
Stayed 1 night in Mar 2024
Response from KB on 18 Mar 2024
Angela, Thank you for this very nice review, it is greatly appreciated. It is nice to hear that our amenities worked for you, that our staff was able to help you, and that Lord Baltimore Hotel was conveniently located for you. We hope that you will have a reason to return soon. All the best.

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
I love this property! It’s my favorite hotel in the city
Stayed 2 nights in Mar 2024
Response from KB on 18 Mar 2024
Elaine - we hear your enthusiasm and greatly appreciate it! Thank you for taking the time to leave this great review and we look forward to seeing you again soon at Lord Baltimore Hotel. All The Best!

4/10 Poor

Jaroslaw

Stayed 1 night in Mar 2024
Response from KB on 18 Mar 2024
Thank you for leaving a review. We can see that for some reason we did not meet your expectations. Please reach out to our Hotel Director of Operations, Abraham Esquivel to discuss this. We value every guest's opinion and continually learn from them. all the best.

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from KB on 18 Mar 2024
Johan, thank you for this very nice 5-out-of-5 review. We appreciate it when guests take the time to do this. Wishing you Safe Travels!

10/10 Excellent

Gerald

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from KB on 13 Mar 2024
Gerald this is a solid review and very much appreciated. We hope that the next time you are in the area, Lord Baltimore Hotel will be your choice for accommodations. Safe Travels!

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised by our stay at Lord Baltimore. It is an old hotel which I appreciated and it seems to be maintained well. The dark color scheme worked well in my opinion. It also felt safe for being downtown and I thought the staff was nice enough for Baltimore standards (don't expect southern hospitality or midwestern type friendliness here). Our room was clean, water pressure was amazing, and the mattress & pillows comfortable. Only 2 small negatives for our room and that was in the bathroom. The toilet seat was very low lol and the pedestal sink, while nice and wide, had a sloping rim making it annoying for placing toiletries on it. No other shelf space in the bathroom. I do want to note that the mortar around the shower tiles is a navy blue which looks in the photos like they are dirty but they are not. In regards to parking, the hotel only offers valet parking for about $40 per day (with in & out privileges), however there is self parking available at the CFG Arena parking on Fayette St at the end of the block that provides in & out self parking at $32 per day. So if you don't mind a short walk, you'll save a little bit plus tips. We will definitely consider Lord Baltimore again the next time we visit Baltimore.
Response from KB on 12 Mar 2024
April, thank you for this very nice and thoughtful review. It is good to hear that we met your expectations and that you enjoyed a comfortable stay at Lord Baltimore Hotel. We have duly noted your suggestions in the bathroom and they will be considered as we are continually updating this historic hotel We look forward to having you stay with us again. All the best.

8/10 Good

Najiah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel close to arena. Very clean, bathrooms and hallways need updating.
Stayed 2 nights in Mar 2024
Response from KB on 11 Mar 2024
Thank you for taking the time to leave a review Najiah. We hope you enjoyed whatever event you were attending at the CFG Arena. Also, thank you for mentioning that your room was very clean. We are a historic hotel and are constantly working at maintaining and updating while preserving its historic integrity. Wishing you Safe Travels.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
The check in was easy and fast. The property was clean and
Stayed 1 night in Mar 2024
Response from KB on 11 Mar 2024
Donald, we appreciate it when guests take the time to leave a review. Thank you for specifically mentioning that the admin part of your stay was fast and easy and that your room was comfortable and clean. We wish you safe travels and hope that you will have the opportunity to stay with us again.

10/10 Excellent

Nargis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Mar 2024
Response from KB on 11 Mar 2024
Thank you for the kind words, Nargis. We are a historic hotel, and do work hard at maintaining everything. Art is a huge part of our decor that we hope you enjoyed. We hope to have you stay with us again. All the best.

2/10 Terrible

Babatunde

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is very old. You don’t control your room temperature. They have to come do it manually. Waste of money
Stayed 1 night in Mar 2024
Response from KB on 11 Mar 2024
We are very sorry that you did not enjoy your stay with us. Please reach out to our Hotel Director of Operations, Abraham Esquivel if you would like to discuss this further. We are a historic hotel, however, every room can adjust the thermostat. We value every guest and want everyone to have an enjoyable and relaxing stay. We will look into what could have happened to make sure this is not another guest's experience. We do wish you all the best.

8/10 Good

Felicia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from KB on 11 Mar 2024
Felicia, thank you for taking the time to leave this nice review. We hope you had the opportunity to utilize and enjoy some of the hotel's amenities like the LB Tavern or the LB Bistro & Bakery. Thank you again and we hope to turn this into a 5-out-of-5 the next time you stay with us.

8/10 Good

Rikesia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was probably my favorite. I had a good night’s rest
Stayed 2 nights in Mar 2024
Response from KB on 10 Mar 2024
Rikesia, when a guest has a restful stay with us in a comfortable room then we are achieving our mission. Hopefully, you had the chance to enjoy some of the other hotel amenities. We hope to have you stay with us again in the future. Wishing you all the best.

8/10 Good

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Christina

Stayed 1 night in Mar 2024
Response from KB on 25 Mar 2024
Christina, we hope that you enjoyed your stay at Lord Baltimore Hotel and that you had the opportunity to experience some of our amenities like the LB Tavern and LB Bistro & Bakery. We wish you all the best.

6/10 Okay

Kaleya

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Property is very outdated. Nothing like the pictures. Carpets old. Peeled wallpaper. Small tv’s. Gives “Inn” or motel vibes.
Stayed 1 night in Mar 2024
Response from KB on 4 Mar 2024
Kaleya, we are sorry that we did not live up to your expectations. We do take pride in maintaining this historic property. We do value every guest's opinion and factor in every review. We wish you all the best.

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin
Stayed 1 night in Mar 2024
Response from KB on 4 Mar 2024
Yolanda, thank you for taking the time to leave this nice review. We hope that you enjoyed your time in Baltimore, and we look forward to having you visit with us again soon. All the best.

10/10 Excellent

melissa, fairmount heights

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was very nice. the rooms were nice, clean, and warm. enjoyed the restaurant inside the hotel for convenience.
Stayed 1 night in Feb 2024
Response from KB on 4 Mar 2024
Melissa - Thank you for this nice review and for touching on all of the aspects that make Lord Baltimore Hotel a great choice for people visiting Baltimore. Wishing you all the best and we hope to have you stay with us again.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from KB on 27 Feb 2024
Thank you Karen for taking the time to leave a review. We hope that your stay at Lord Baltimore Hotel was comfortable and that you will stay with us again when you are in the area. All the best.

6/10 Okay

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from KB on 26 Feb 2024
Helen, we do hope that you found your time at Lord Baltimore Hotel, comfortable, relaxing, and safe. With a 3 out of 5 review, it seems that we must have fallen short in some area. Please try us again and we hope that we can turn the 3 into a 5 for you. All the best.

8/10 Good

Youth Led

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from KB on 26 Feb 2024
Thank you for taking the time to leave us this nice review. We do hope that you enjoyed your stay at Lord Baltimore Hotel and felt welcome, comfortable, and safe. We look forward to having you stay with us again in the future. All the best and safe travels!

10/10 Excellent

Stephen, New York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone was great!
Stayed 1 night in Feb 2024
Response from KB on 24 Feb 2024
Stephen - We appreciate this nice review. Thank you for taking the time to do this.So nice to hear that you enjoyed this historic hotel and the team that runs it. All the best, and we hope to have you as a guest again soon.

6/10 Okay

Dona

Travelled with partner
Liked: Staff & service
Rooms are dated and need an upgrade. Shower area looked like something from 1980. Rest of room was ok
Stayed 1 night in Feb 2024
Response from KB on 23 Feb 2024
Dona - Thank you for taking the time to leave a review. We do appreciate every guest's opinion and utilize these as we continually strive to make this historic hotel a great experience for every guest.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how spacious the room was and they have a great Happy Hour menu with a show apparently every night, will be coming back
Stayed 1 night in Feb 2024
Response from KB on 22 Feb 2024
Brian, thank you for this wonderful review. It is great to hear that you found the room spacious and comfortable and had the chance to enjoy other amenities that Lord Baltimore Hotel offers. We look forward to having you stay with us again soon. All the Best!

10/10 Excellent

Mona, Mechanicsburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from KB on 22 Feb 2024
Thank you for this great 5-out-of-5 review. We must have met all of your expectations and we hope that you enjoyed your time in Baltimore. Safe travels.

8/10 Good

Catherine

Liked: Cleanliness, staff & service
It was so close to the Arena. Stayed overnight for an event there.
Stayed 1 night in Feb 2024
Response from KB on 22 Feb 2024
Catherine - Thank you for leaving a review. We are happy to hear that we were convenient for the event you attended at the Arena and we hope that you found Lord Baltimore Hotel, comfortable and relaxing. Wishing you all the best and we look forward to having you with us again.

2/10 Terrible

Ina, SAN JOSE

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Major issues:,Cold shower. Room heater is not working according to the temperature set forth. Did honor VIP perks with a room upgrade and reduced parking fee. But these are not as critical as having a quiet room, hot shower, and clean room. Asked for a pair of indoor slippers and they agreed to provide but did not honor. Service attitude was fine. They placed more cloth hangers more than needed, which was fine. They gave you things you dont consider as priority and not giving you things that are essential. Housekeeping did a great job cleaning. Valet parking staff was fine when checking in. They failed on one of three most critical requirements, not acceptable. Thats why its getting one star. They could have earned a five star had they not missed this important element. This hotel was priced very low compared to its competitors and i knew something was up and would go wrong, and bingo. As expected, thing did go wrong. Would be too naive to think it would go smoothly.
Stayed 1 night in Feb 2024
Response from Rosemary on 21 Feb 2024
Ina, thank you for being our guest and for providing such an in-depth review of your stay with us. Please accept my apologies for the problem you experienced with the lack of hot water for your shower. Your kind comments about our housekeeping staff and the overall customer service you received will be shared with everyone. I hope that the remainder of your travels this year will meet and far exceed your expectations.

2/10 Terrible

Erik

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This is a party hotel. The hotel policy per the front desk is apparently if a room is partying at 3am with people shouting at each other like maniacs for over an hour, the hotel will not take any action so long as they are not physically assaulting anyone. Your only recourse is to get dressed and packed and move to another room, if any are available. Good luck with getting back to sleep after that. If the argument is that the hotel is legally allowed to let a large number of people party at all hours no matter how loud they are, the hotel should be transparent and make this policy public so we can decide ahead of time if we want to take the risk with staying at this hotel. This was the first time I have been at a hotel where I was concerned for the safety of my family. Their yelling initially sounded like a conflict between a couple groups with at least 6 people yelling at once. Think I am kidding? Read the other negative reviews. If you do not get a room near a party, then it is a reasonable hotel for the price...reasonable condition but in a sketchy location close to sports/concert events.
Response from KB on 20 Feb 2024
Erik - we take the safety of all guests very seriously. It is apparent we did not meet your expectations. We would like to discuss this with you further. Please call our Hotel Director of Operations to discuss this. We would like the opportunity for you to stay with us again so we can turn this 1 into a 5! We wish you all the best and safe travels.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed overnight to attend a concert at the CFF Bank arena. Every staff member we encountered was friendly and knowledgeable. We are dinner in the lounge, which was fantastic. Room was clean, neat, bedding was top notch. We will be staying again! Treasure of a hotel!
Stayed 1 night in Feb 2024
Response from KB on 20 Feb 2024
Jennifer - we love the fact that you consider us a "Treasure of a hotel". Hearing that our staff was helpful and friendly means a lot. Thank you for mentioning that the bedding with comfortable and that you found your room to meet and exceed your expectations. We do look forward to you staying with us again soon.

6/10 Okay

MARIBEL

Travelled with partner
Disliked: Staff & service, amenities
Location is convenient...3mins walking distance from CFG. Our room had a strong Marijuana smell, no food was available after 10pm, no housekeeping after 10pm.
Stayed 1 night in Feb 2024
Response from KB on 20 Feb 2024
Maribel - Thank you for taking the time to leave a review. It is nice to know that we were convenient to an event that you attended at CFG Arena. Our restaurant is open until 11 PM unless it is a holiday. We will discuss internally, your concerns. We are continually striving to give our guests a better experience and appreciate all thoughts and suggestions.

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel, the location is great and the staff are super friendly
Stayed 2 nights in Feb 2024
Response from KB on 20 Feb 2024
Elaine - This is a super review! It is nice to hear that you found our location convenient. Hearing that you felt welcomed by our staff and their helpfulness lets us know we are achieving our goal. Wishing you all the best and we look forward to having you stay with us again soon.

10/10 Excellent

Amene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was extravagant!
Stayed 1 night in Feb 2024
Response from KB on 20 Feb 2024
Thank you for this fantastic review. We love hearing when we have met or exceeded a guest's expectations. We hope to have you visit with us again soon.

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this property the only thing I didnt like is that they will charge you 35$ for 1 hr early check in. Most hotels just let you check in early if its inly an hr. I can see if I was asking to check in 4 hrs early but 45 min to and hr if the room is readybthey should just let you check in.
Stayed 1 night in Feb 2024
Response from KB on 17 Feb 2024
Sylvia - Thank you for taking the time to leave a review. We hope that you felt welcome and comfortable during your stay with us. We have noted your concern with the early check-in policy. We wish you all the best and hope to have you as a guest in the future.

8/10 Good

Briana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from KB on 20 Mar 2024
Briana, thank you for leaving a review. We hope that you felt welcome, comfortable, and safe while staying at Lord Baltimore Hotel. All the best.

6/10 Okay

Australia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Property was very noisy due to wedding party
Stayed 1 night in Feb 2024
Response from KB on 12 Feb 2024
Thank you for leaving a review. We do hope that you found our hotel, convenient for you, comfortable and safe. Guests, especially for a wedding, can get "overjoyous", which is a positive for the couple. We hope you understand and will visit with us again.

10/10 Excellent

Johanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with very friendly staff. The on-site cafe and tavern were great.
Stayed 3 nights in Feb 2024
Response from KB on 12 Feb 2024
Johanna - Thank you for this great review. We are happy to hear that you were able to enjoy the hotel's amenities. Please visit us again, when you are in Baltimore. Safe Travels.

8/10 Good

Frederic

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well-maintained shadow of its former glory, a mixture of grandeur (nice room and lobby) and age (4 minutes to get warm-enough water in shower on the 12th floor). Good value overall.
Stayed 5 nights in Jan 2024
Response from KB on 7 Feb 2024
Thank you Frederic for this very nice review. We love to hear when people appreciate this historic hotel with its charm. Please stay with us again, when you are in the area. All the best and Safe Travels!

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Feb 2024
Response from KB on 7 Feb 2024
Stefan, thank you for sharing that you had a great experience. We aim to make every guest feel welcome, comfortable, and safe. We hope to have you visit us again when you are in the area. All the best.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great fast front desk. Security on elevator floors, safe in room
Stayed 1 night in Feb 2024
Response from KB on 5 Feb 2024
Mark, thank you for taking the time to leave this review. There are 3 main things that Lord Baltimore Hotel strives for: that every guest feels welcome, they are comfortable and safe while inside the hotel. We look forward to having you stay with us again when you are in the area. Safe Travels!

10/10 Excellent

Sigmund

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property
Stayed 1 night in Feb 2024
Response from KB on 5 Feb 2024
Thank you for your very kind statement and review. We value every guest and attempt to give everyone a great experience. We hope to have you stay at Lord Baltimore Hotel again soon. All the Best and Safe Travels!

10/10 Excellent

Debbie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in and delicious food in the restaurant on property
Stayed 1 night in Jan 2024
Response from KB on 2 Feb 2024
Debbie - Thank you for this nice review! It is good to know that our team makes check-in quick and easy for our guests. We are glad that you had the opportunity to enjoy the LB Bistro & Bakery and LB Tavern, We look forward to having you visit with us again soon.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from KB on 20 Mar 2024
Great review Victoria, and it is greatly appreciated. We hope you will have a reason to stay with us again soon. Safe Travels.

10/10 Excellent

Meghan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed this beautiful historic hotel. All the staff were fantastic! Great valet-bell hop and cafe! Nice rooms but a bit too warm for our preference- hotel does not have good individual room controls due to the historic nature
Stayed 2 nights in Jan 2024
Response from KB on 2 Feb 2024
Meghan, we genuinely appreciate you taking the time to leave a review. It is always nice to hear when our guests understand and enjoy the historic aspect of this hotel. It seems our staff helped you to feel welcome and you had the opportunity to enjoy other amenities within Lord Baltimore Hotel - LB Bistro & Bakery and LB Tavern. We look forward to having you stay with us again. Safe Travels!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from KB on 20 Mar 2024
Joseph, we appreciate it when a guest takes time from their busy schedule to leave a review. It is good to hear that we met your expectations. All the best.