Dear Alma, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Once again, we are sorry for these concerns and hope to have the opportunity to serve you again and provide you with the outstanding and seamless stay that you deserve.Sincerely,Hotel Management

Dear Courtney, Thank you for your recent visit and for taking the time to provide feedback. We extend our sincere apologies for the challenges you encountered during your stay. Our team is committed to delivering exceptional experiences for all our guests, and we deeply regret that we fell short in your case. Your feedback is invaluable, and we are proactively addressing the issues raised. As a valued patron, we would appreciate the opportunity to restore your confidence in our hospitality.Sincerely,Hotel Management

Dear Aileen, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Evaun, Thank you for taking the time to rate your experience; we would love for you to join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Management

Dear Mike, Thank you for sharing your feedback. We're delighted to hear that you found our beds and pillows comfortable. We apologize for any inconvenience caused by the wait at check-in. We appreciate your patience and understanding. Your comments will be shared with our team to ensure a smoother check-in process for our guests in the future. We hope to welcome you back for an improved experience.Sincerely,Hotel Management

Dear George, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Mariko, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Derrick, Thank you for staying with us and for sharing your review. We are sorry you encountered any service issues, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest.Sincerely,Hotel Management

Dear Michael, Thank you for taking the time to share about our hotel. We are sorry you were disappointed with some aspects of your stay. We strive to maintain high standards, not only in service but also in keeping with our hotel's overall look and feel. Your feedback regarding our accommodations will be shared with the appropriate individuals as we plan for future upgrades. In the meantime, we will continue providing outstanding hospitality and clean, comfortable rooms for our guests. We hope to welcome you again whenever your travels bring you this way.Sincerely,Hotel Management

Dear Guest, Thank you for choosing to stay at our hotel and for sharing your feedback with us. We are sorry to hear that your stay did not meet your expectations and for any inconvenience caused during your visit. Please be assured that we take your feedback seriously and are fully committed to immediately addressing the issues you encountered. Our team is working hard to ensure that the Linen is thoroughly cleaned, the suite is well maintained, and all necessary amenities are provided for your comfort. Our hotel premises are safe and secure, and our front desk staff is always available to assist you with any needs you may have. Your feedback drives us to continuously enhance our services, and we look forward to another opportunity to show you our commitment to outstanding experiences.Sincerely,Hotel Management

Dear Rafael, Thank you for choosing us and sharing your brief comment. We appreciate your input and would love to learn more about your experience to ensure we meet or exceed your expectations in the future. If you have specific insights or suggestions, please share them with us. Your feedback is valuable, and we hope to welcome you back for an improved stay.Sincerely,Hotel Management

Dear Raphaël, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Dear Alison, Thank you for your feedback. We appreciate your understanding regarding the room concerns and are glad our team could assist in finding more suitable accommodation. It's heartening to know you found our staff super friendly and helpful. We value your patronage and hope to welcome you back for an even more enjoyable stay.Sincerely,Hotel Management

Dear Pamela, We appreciate your feedback and are pleased to hear that our staff provided you with friendly service. However, we're sorry to learn that you found the property to be in a less-than-satisfactory condition. Please know that your comments will be taken into consideration as we continually strive to improve and enhance our facilities to provide the best possible experience for our guests. We hope to have the opportunity to host you again in the future with an improved stay.Sincerely,Hotel Management

Dear David, Thank you for your review. We apologize for not meeting your cleanliness and upkeep expectations at the hotel. Your feedback is valuable as it helps us improve our guest experience. In response to your review, we have instructed our housekeeping and maintenance team to work and review the missed areas in your room and ensure they are checked thoroughly before delivering. Also, we regret the breakfast choices did not meet your expectations, and the remarks are shared with the concerned individuals for improvement. Please consider and try us again; you will have the exceptional stay you deserve. Sincerely,Hotel Management

Dear Jalisha, Thank you for sharing your rating with us. We are disappointed that you did not get to enjoy the exceptional experience that we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Sincerely,Hotel Management

Dear TAUNA, Thank you for sharing your feedback about your recent stay. We appreciate you being our guest. We are glad your stay with us was enjoyable on some levels, especially our friendly service, but we are sorry you felt our property needed updating. Also, we are very disappointed if we overlooked some housekeeping areas in your room. This will be addressed appropriately, and we appreciate your valuable feedback. We are continually striving to improve our guest experience, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely,Hotel Management

Dear James, Thank you for choosing us. Having a good impression on the first visit is always nice, but we apologize for disappointing you. It is sad to learn of the inconveniences you experienced while with us. Although we make every effort to provide exceptional hospitality in all aspects, sometimes we fall short, and for this, we regret it. Thank you for your time; we assure you that we will address this appropriately. We are very grateful for your patience and hope to have another opportunity to provide you with the outstanding visit you deserve. Sincerely,Hotel Management

Dear Glen-Beth, Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the noise disturbances and the cleanliness issues you encountered during your visit. Please be assured that this does not meet our standards, and we are addressing these concerns with our team to ensure improvements are made. Regarding the check-in experience, we are disappointed to hear about your interaction, and we will use your feedback to provide additional training to our staff. Your comfort and satisfaction are our top priorities, and we hope you'll consider giving us another chance to provide you with a much more pleasant stay in the future.SincerelyHotel Management

Dear Ronald, Thank you for the outstanding rating! We cannot thank you enough for the kind words regarding our impeccable service. It was a pleasure accommodating you at Extended Stay America, and we look forward to hosting you again in the near future.Sincerely,Hotel Management

Dear Bernadette, Thank you for reviewing our hotel. We aim to provide every guest with exceptional hospitality along with clean accommodation, and we regret that we were not able to meet your expectations. We appreciate your feedback and hope you will give us another chance to make it right. We will do everything in our power to ensure that your next visit with us is memorable. Please note that financial inquiries on reservations made through a third party must be made through them. If you have any queries regarding this, please don't hesitate to reach out to us at the hotel. We appreciate your understanding.Sincerely,Hotel Management

Dear Debbie, Thank you for reviewing our hotel. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. Please feel free to reach out to us at the hotel for any further queries. Thank you for your feedback; we wish you all the best for your future travels.Sincerely,Hotel Management

Dear Diamond, Reviews like yours make all of our efforts worthwhile. Our associates work hard to ensure every guest has an exceptional stay; therefore, we are delighted to exceed your expectations. It is always a joy to see our guests excited about returning; we look forward to seeing you soon at Extended Stay America.Sincerely,Hotel Management

Dear Abiodu, Thank you for your recent stay and for posting your review online. We always appreciate hearing from our guests. We apologize for anything other than a spotless guest suite and the housekeeping service issues you experienced. This does not meet our standards, and we thank you for bringing this to our attention. Our goal is to match our great location with exceptional customer care, and we will continue to work hard to do just that. We hope you will stay with us again when your travels bring you back our way. Sincerely,Hotel Management

Dear Gregory, Thank you for taking the time to provide your feedback. Please accept our apologies for what you experienced. We were disappointed to learn about the challenges you encountered with your reservation. This is not typical of our service, and we will take steps to improve our overall guest experience. We appreciate your business and look forward to your next visit.Sincerely,Hotel Management

Dear James, Thank you for reviewing your stay. We are disappointed to know you had issues with the air unit in your room. Our goal is always to provide a comfortable experience; therefore, we apologize this was not your experience. We will address this appropriately and thank you for your patience. If we may be of any further assistance, please reach out to us directly at the hotel. We appreciate your feedback as we are dedicated to improving our guest experience. Sincerely,Hotel Management

Dear Chris, On behalf of our team at Extended Stay America, thank you for the feedback. We strive to deliver clean, comfortable accommodations and outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you and hope to remain your hotel of choice whenever you return to the city.Sincerely,Hotel Management