Dear Dominick, We genuinely appreciate you sharing your feedback with us. We're sincerely sorry for the inconvenience caused by the shower and noise issues during your stay. Regrettably, we didn't provide a prompt resolution to these matters. Rest assured, we're addressing this with our team to ensure all guests enjoy a comfortable stay. Additionally, we strictly enforce non-smoking policies in designated areas, and your input allows us to address this effectively. We're committed to enhancing our responsiveness and support for all guests. If your travels bring you back, we'd be honored to provide a more comfortable experience. Thank you for bringing this to our attention; your feedback is invaluable as we continue to improve our services.Sincerely,Hotel Management

Dear Allan, We truly appreciate you taking the time to share your experience at Extended Stay America. Our team's goal is to ensure each guest is treated with exceptional service and that our accommodations are clean and comfortable. We thank you for letting us know how you feel about our property, as it helps us plan for the future. We've taken note of your observations as we strive to ensure a perfect visit for every guest. We hope to welcome you back in the future.Sincerely,Hotel Management

Dear Toni, Thank you for choosing to stay with us and for sharing your concerns. Our goal is to provide an exceptional experience for each of our guests, so we apologize for not meeting your expectations during your visit. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all of our guests. Please know that this will be addressed, and we are grateful for your feedback. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management

Dear Kirth, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance to welcome you.Sincerely,Hotel Management

Dear Amy, Thank you for choosing Extended Stay America. It is glad to know you had a great stay and were pleased with the comfortable room that is best for your needs. Please stay with us another time for the next enjoyable experience.Sincerely,Hotel Management

Dear Janeen, Thank you for sharing your feedback about your recent stay. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We sincerely value our guests’ time; therefore, we also regret the requested items were not delivered promptly, and we hope you will accept our apologies.We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Guest, Thank you for staying with us. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We are glad you liked our friendly service, so we hope you will give us another chance to provide you with the seamless and comfortable stay you deserve. Thank you.Sincerely,Hotel Management

Dear Michael, Thank you for staying with us at Extended Stay America during the weekend. We are thrilled to read that you had a wonderful experience with us. We are happy you appreciated everything about your stay, including our quiet and comfortable accommodations. We are glad our location close to the highway was convenient for you. Your positive feedback is greatly appreciated, and it motivates us to continue providing our guests with the best possible service. We hope to welcome you back soon when you are in the area.Sincerely,Hotel Management

Dear Shannon, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this properly.Sincerely,Hotel Management

Dear LaToya, We appreciate you taking the time to share your remarks. It is disappointing to know you had issues with the cleanliness of the room and our staff was not attentive to resolve your concerns to your satisfaction. We will immediately address this as this is different from what we expect our team to be like. On a positive note, it is nice to know you were pleased with our team. Once again, we hope you will give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management

Dear Sarah, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's excellent you enjoyed your comfortable suite with a laundry facility in the hotel and had a great time here with a pleasant and helpful team. Every member is committed to ensuring our guests have an excellent stay, so we are sorry for the smell concern that you mentioned and have noted and will ensure they are addressed. Please return, and we hope always to serve you for all the fantastic trips! Sincerely,Hotel Management

Dear Ray, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great that you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. Thank you for choosing to stay with us; we hope to have the opportunity to host you again during a future visit.Sincerely,Hotel Management

Dear Jane, We apologize for the inconvenience you encountered on arrival. We are reviewing this incident with our team members to see what went wrong and how we can handle such situations better from now on. A pre-paid reservation is always a guaranteed reservation unless notified of some condition. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please allow us to make it up to you on another visit.Sincerely,Hotel Management

Dear Tom, Thank you for being our guest. We are sorry we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear Russell, Thank you for staying with us and choosing our location. We apologize for not meeting our commitment to providing clean and fresh accommodations. Your feedback has been shared with our housekeeping team for immediate review and action. We hope that this experience does not discourage you from staying with us again in the future. Have a safe journey!Sincerely,Hotel Management

Dear Val, Thank you for choosing to stay at our hotel. We are genuinely sorry for not meeting your expectations during your visit. Our front desk is staffed around the clock to make you as comfortable as possible, respond to requests, and resolve unexpected issues. We are especially sorry if you reported a problem and we did not respond. We hope you will consider giving us a second chance in the future so we can provide you with the hospitality that we typically deliver.Sincerely,Hotel Management

Dear Kendra, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing guests with a memorable experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

Dear Jackie, Thank you for choosing us and reviewing your visit. We strive to deliver an exceptional experience for our guests, and we're sorry for disappointing you. We have shared your remarks about our complimentary grab-and-go breakfast with our brand leaders to inform them of our guest's opinions and help them decide on future offerings. Moreover, our shuttle service is temporarily suspended, and we apologize for the inconvenience caused. We hope this isolated incident does not prevent you from staying with us again, as we welcome the opportunity to provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Brian, Thank you for your review; it's nice to hear you enjoyed your overall stay with us. However, we are sorry the breakfast options were not to your liking. We will note your feedback as we always want to know how to improve our guest experience. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels! Sincerely,Hotel Management

Dear Vanessa, Thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience and assure you that we will act to avoid such concerns. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Our front desk team is available to make your stay comfortable and stay with us again so we can provide you with the excellent service for which we are known.Sincerely,Hotel Management

Dear JAMIKA, Thank you for your review about Extended Stay America. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. Please know your observations will be noted and shared accordingly with the appropriate individuals. Thank you for caring about improving our guest services, and we hope to be your hotel of choice the next time your travels bring you our way.Sincerely,Hotel Management

Dear Ronald, Thank you for being our guest. We are sorry for not providing you with a relaxed stay. Please accept our apologies for the cleanliness issues you encountered in your room. Our housekeeping team is working on your review and will ensure such cases will never be repeated in the future and rooms are double-checked before being allocated to the guest. Also, we regret any disturbance in the sleep due to the noise from other guests. Our front desk, when made aware, can handle such incidents better. Hoping this unfortunate situation will not prevent you from staying with us again. Sincerely,Hotel Management

Dear Patti, we appreciate you being our guest recently and providing your feedback. We apologize for any miscommunications that may have occurred regarding our pet policy. We are also sorry for the maintenance issue you had during your stay. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. In response to your feedback, we will coach our front desk staff to ensure we communicate our services and amenities during guest arrivals. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Thank you! Sincerely,Hotel Management

Dear Mary, we care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. Thank you once more from all of us at Extended Stay America. We hope to see you again soon!Sincerely,Hotel Management

Dear Christopher, thank you for choosing us. We are sorry for your disappointment with our shuttle service. We have shared these concerns with the appropriate individuals and are very grateful for your patience. Also, our maintenance team is addressing the issue with the refrigerator in your room. Thank you again for sharing your experience, and we look forward to welcoming you back soon with better memories.Sincerely,Hotel Management