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Reviews of Baltimore Marriott Waterfront

3.5 out of 5
Baltimore Marriott Waterfront
700 Aliceanna St, Baltimore, MD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 739 out of 1007 reviews" "
Rating 8 - Good. 160 out of 1007 reviews" "
Rating 6 - Okay. 57 out of 1007 reviews" "
Rating 4 - Poor. 26 out of 1007 reviews" "
Rating 2 - Terrible. 25 out of 1007 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mariann, Quakertown

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hospitality staff- Michelle and Bob! Do wish there was a pool on site.
Stayed 3 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Mariann,Thank you for sharing your experience with us! We're thrilled that Michelle and Bob left a positive impression on you with their hospitality. While our on-site pool is permanently closed, we hope our other amenities and comforts contributed to providing a memorable experience for you. We appreciate your feedback and hope to welcome you back to Baltimore Marriott Waterfront for another enjoyable stay.Sincerely,Property Leadership

10/10 Excellent

Talonda

I love this property, the staff are wonderful! They acknowledged my birthday and upgraded my room! I’ll be back soon ❤️
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Thank you for your comments, we're delighted to hear that you had such a great stay with us! We pride ourselves on our friendly staff and amenities and will be sure to share your comments with our team so they know how much you enjoyed your stay. We hope for a chance to see you again in the future!Sincerely,Property Leadership

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view! Very comfortable!
Stayed 2 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Jessica,At Baltimore Marriott Waterfront, your satisfaction is our priority, and it's wonderful to know that we could provide you with a memorable experience. We look forward to welcoming you back for more fantastic views and another comfortable stay!Sincerely,Property Leadership

8/10 Good

bonita

Liked: Cleanliness, staff & service, property conditions & facilities
No shuttles to facilities when major events are happening in area
Stayed 2 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Bonita,Thank you for your review. Based on your rating, it seems you enjoyed your overall experience! That said, your feedback will be shared with our internal team for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you return soon. Sincerely,Property Leadership

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Brian,Thank you for your review and for giving us a perfect rating! It was such a pleasure having you as our guest, and we hope you return soon.Sincerely,Property Leadership

8/10 Good

Russell

Travelled with family
Liked: Cleanliness
Room was great clean and comfortable
Stayed 2 nights in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Russell,It was a pleasure to have you as our guest at Baltimore Marriott Waterfront and we are delighted you enjoyed your stay. Thank you for sharing your kind words about our clean, comfortable accommodations. We look forward to welcoming you back again soon.Sincerely,Property Leadership

10/10 Excellent

MICHAEL, Brooklyn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, clean and friendly. Highly recommended
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Thank you for choosing to stay with us at Baltimore Marriott Waterfront. Your comments are very kind and we thank you for highlighting our friendly and clean environment. We hope to see you again soon.Sincerely,Property Leadership

10/10 Excellent

charly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful property
Stayed 2 nights in Mar 2024
Response from General Manager on 7 Mar 2024
Dear Tanya,Thank you for your review and for giving us a perfect rating! We truly appreciate your kind words about our lovely hotel and are pleased you thoroughly enjoyed your stay. It was a pleasure having you here, and we hope you return soon!Sincerely,Property Leadership

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from General Manager on 6 Mar 2024
Dear Timothy,Thank you for the five-star review! We are happy to hear that you had a great stay at Baltimore Marriott Waterfront. Next time you are in town, we hope you will choose to stay with us again.Sincerely,Property Leadership

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very professional and helpful!
Stayed 1 night in Feb 2024
Response from General Manager on 5 Mar 2024
Dear Kathleen,Thank you so much for taking the time to share your thoughts with us. Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations! It was a pleasure having you here, and we hope to welcome you back the next time you visit Baltimore.Sincerely,Property Leadership

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

MARIELA

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Colleen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property with fantastic employees. I would definitely stay here again.
Stayed 1 night in Feb 2024
Response from General Manager on 23 Feb 2024
Dear Colleen,It was a delight hosting you at Baltimore Marriott Waterfront, and we appreciate you taking the time to leave such an excellent review. One of the best compliments we can receive is knowing our guests will return. Our team is already looking forward to your next visit!Sincerely,Property Leadership

8/10 Good

Regina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good stay except that it coincided with a dance championship and 2 of 3 elevators were out of service for 2 days out of 3 day stay. Waits were up to 20 minutes
Stayed 2 nights in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Regina,It's terrific you had a good stay; however, we apologize that certain aspects fell short of your expectations. Rest assured, we are working diligently to ensure all our elevators are up and running as soon as possible. Thank you for your patience, and we hope you'll revisit us for a better overall experience. Sincerely,Property Leadership

6/10 Okay

Jay

Travelled with partner
Disliked: Property conditions & facilities
Elevator was down stood in line for 30 min..Restaurant wasn’t we’ll explain.. Training new staff waited 25 min till they figured out what room to put us in.. very cold at the desk checking in., no place to self park. Had to pay to $49.50 to park vehicle after paid over $200 for a room.. sorry I won’t be back..
Stayed 1 night in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Jay,While we thank you for being our guest and sharing your feedback, we are sorry to see you had some concerns during your visit. Our team is always working to improve, so we will be sure to review each of your comments to ensure we are always offering our best. Please know that most full-service hotels charge for parking in this market, and we are competitively priced. We hope you'll reconsider and give us another chance to show you we are better than this.Sincerely,Property Leadership

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Madelaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Nov 2023
Response from General Manager on 15 Feb 2024
Dear Madelaine,Thank you so much for choosing to stay with us at Baltimore Marriott Waterfront. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back soon.Sincerely,Property Leadership

10/10 Excellent

Kenya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was safe and very convenient for entertainment and dining
Stayed 3 nights in Jan 2024
Response from General Manager on 7 Feb 2024
Dear Kenya,We're so happy to know that our safe accommodations and prime location were perfect for your needs. Thank you so much for the high rating, and we hope you'll join us again at some point later down the line. Sincerely,Property Leadership

10/10 Excellent

Darius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my one night stay with a great view. Will be back!
Stayed 1 night in Feb 2024
Response from General Manager on 7 Feb 2024
Dear Darius,Thanks for staying at Baltimore Marriott Waterfront! We are always delighted to hear fantastic comments such as yours. It was a privilege to have you as our guest, and we cannot wait for your next visit!Sincerely,Property Leadership

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying and I will definitely be back. LOVE this part of Baltimore. Customer service was amazing! Great place to stay if in Baltimore! Fabulous dining choices and shopping. Safe area to walk around and explore!!!
Stayed 2 nights in Feb 2024
Response from General Manager on 6 Feb 2024
Dear Kimberly, It is always a pleasure to welcome back a valued guest, and we are thrilled to hear that you enjoyed your time with us at Baltimore Marriott Waterfront once again! Thank you so much for your kind words about our excellent service, and we're delighted you took full advantage of our fabulous location. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Sincerely,Property Leadership

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful and the beds were very comfortable. We just wished we could have enjoyed it longer!
Stayed 1 night in Feb 2024
Response from General Manager on 6 Feb 2024
Dear Mary,Thank you for choosing Baltimore Marriott Waterfront and for taking the time to share your lovely review. There's no better compliment than hearing a guest's only disappointment was that they couldn't stay longer. Your kind comments will be shared with the team and we look forward to welcoming you back again.Sincerely,Property Leadership

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel. My room had a beautiful l view of M&T Stadium and the inner harbor
Stayed 2 nights in Jan 2024
Response from General Manager on 4 Feb 2024
Dear Leslie,Thank you so much for your feedback on your stay at Baltimore Marriott Waterfront! We were so excited to hear that you found your room to be so beautiful and comfortable. It was also great to hear that you enjoyed the view as well. Hopefully, we will be seeing you again on your next trip to Baltimore!Sincerely,Property Leadership

10/10 Excellent

Louisa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Homey
Stayed 3 nights in Jan 2024
Response from General Manager on 4 Feb 2024
Dear Louisa,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your stay with us. It was a pleasure having you here, and we hope you return the next time you visit Baltimore.Sincerely,Property Leadership

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and very nice staff. Awesome view of the harbor and am overall nice hotel. 10/10 would recommend!
Stayed 1 night in Jan 2024
Response from General Manager on 28 Jan 2024
Dear Jonathan,We greatly appreciate your feedback and all the kind words regarding our amazing team members, as well as our wonderful property. Please come back to join us again soon. Sincerely,Property Leadership

10/10 Excellent

judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Reynald

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Reynald,We're glad you had a great experience and appreciated our dedication to cleanliness. Thank you for sharing your positive stay at Baltimore Marriott Waterfront, and please return soon for another memorable time.Sincerely,Property Leadership

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was really nice, clean, and modern. I liked the fact the parking garage was attached to the hotel. It was an easy walk to the aquarium and restaurants in the harbor.
Stayed 1 night in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Jeffrey,Thank you so much for choosing to stay with us at Baltimore Marriott Waterfront. Our goal is to provide every guest with pristine accommodations, so we're thrilled that was the case for you. It's also great to read you were able to take full advantage of our convenient location. The pleasure was all ours, and we hope to welcome you back in the future.Sincerely,Property Leadership

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well taken care of and maintained. Will be back!!
Stayed 1 night in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Maria,Thank you for your wonderful feedback on your stay with us at Baltimore Marriott Waterfront! It was fantastic to learn that you found the property to be well-cared for and maintained during your stay with us. It was even better to hear that you plan on coming back to stay with us again! We are looking forward to your next trip to Baltimore and to serving you again!Sincerely,Property Leadership

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view of Inner Harbor Baltimore
Stayed 1 night in Dec 2023
Response from General Manager on 9 Jan 2024
Dear James,The view is amazing, and we're so pleased it helped make your stay at Baltimore Marriott Waterfront memorable. Thank you for your kind words. Please come see us again soon.Sincerely,Property Leadership

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kalina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Olga Madzriba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Joey

Stayed 1 night in Dec 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Great view of the harbor
Stayed 1 night in Dec 2023
Response from General Manager on 26 Dec 2023
Dear George,Thank you for your review and for giving us a perfect rating! We're delighted you had a wonderful experience, and we appreciate you mentioning our lovely views. It was a pleasure having you here, and we hope you return soon.Sincerely,Property Leadership

10/10 Excellent

Ted, Racine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Baltimore Marriott Waterfront is a great hotel in an awesome location off the bay. There are lots of restaurants within walking distance as well as high end shopping. You can walk to Little Italy in five minutes and the stores are even closer. The views from my room were great and I would definitely stay here again!
Stayed 3 nights in Dec 2023
Response from General Manager on 23 Dec 2023
Dear Ted,We are delighted that you were able to spend some time with us while visiting Baltimore! Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests. Receiving recognition for our stunning views is always appreciated as well. Thank you for your great review, and we look forward to your return!Sincerely,Property Leadership

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Always an amazing stay nice and quite and clean.
Stayed 1 night in Dec 2023
Response from General Manager on 22 Dec 2023
Dear Jamie,Thank you for taking the time to share your thoughts with our team. We are disheartened to read that we were unable to meet all of your expectations. Your loyalty is appreciated, and we are grateful that you chose to join us again. However, we wish we could have provided you with a different experience. Our team will be notified of your feedback, and we will be sure to share your thoughts with our team for improvement purposes. Please consider giving us another opportunity to show you the best stay that you usually experience. Barbara Readey – General Manager.

10/10 Excellent

Tameka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Lauren

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

George, Ocean City

Stayed 1 night in Dec 2023

10/10 Excellent

Michaela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a perfect location. Cery nice views. Staff waa amazing and rooms are clean. I will stay here again.
Stayed 1 night in Dec 2023
Response from General Manager on 18 Dec 2023
Dear Michaela,Thank you so much for choosing to stay with us at Baltimore Marriott Waterfront. Our goal is to provide every guest with exceptional service and pristine accommodations, so we're thrilled both were the case for you. It's also great to read you were able to take advantage of our convenient location and beautiful views. The pleasure was all ours, and we can't wait to welcome you back.Sincerely,Property Leadership

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodations
Stayed 2 nights in Nov 2023
Response from General Manager on 17 Dec 2023
Thank you for your review and for giving us a perfect rating. We're thrilled you enjoyed our lovely accommodations, and we hope you return the next time you visit Baltimore.Sincerely,Property Leadership

10/10 Excellent

Tanya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great harbor view from my room!
Stayed 1 night in Dec 2023
Response from General Manager on 16 Dec 2023
Dear Tanya,We are honored you chose Baltimore Marriott Waterfront for your stay and delighted you had such a lovely visit. Thank you for sharing your five-star review, as it's everything we hope for all of our guests. We are thrilled you enjoyed the beautiful view and look forward to welcoming you back again soon.Sincerely,Property Leadership

6/10 Okay

christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nickel and Dimed to death
Nickel & Dimming us for “free WiFi” is beyond silly.
Stayed 1 night in Dec 2023
Response from General Manager on 13 Dec 2023
Dear Christian,Thank you for taking the time to share your thoughts with our team. We are disheartened that we were unable to meet your expectations. Your feedback will be shared with our team for consideration.Sincerely,Property Leadership

8/10 Good

Cynthia

Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel we’ve stayed at in a long time
The staff is extremely helpful, polite & friendly, kudos to them !
Stayed 2 nights in Dec 2023
Response from General Manager on 12 Dec 2023
Dear Robert,Thank you so much for the high rating. We're so thrilled to know that our friendly team members were the highlight of your visit! Please come back and join us again at some point in the future.Sincerely,Property Leadership

10/10 Excellent

Khianti

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick and smooth and clean room. I would suggest establishing a better valet system and ensuring the rooms have trash bags in each of the trash cans within the room.
Stayed 1 night in Dec 2023
Response from General Manager on 7 Dec 2023
Dear Khianti,Thanks so much for your review. We're delighted to know you enjoyed your stay, including our streamlined check-in process and immaculate rooms. We also appreciate your insightful comments about our valet services and trash cans. It was a pleasure to host you, and we look forward to your return!Sincerely,Property Leadership

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Came for the Old Diminion concert very close to venue and extremely clean with great staff
Stayed 1 night in Dec 2023
Response from General Manager on 6 Dec 2023
Dear John,Thank you for taking the time to leave us a perfect rating. We are glad that you chose to stay with us during your concert. It is wonderful to know that during your time with us, our team and high standards left a good impression on your stay with us. We look forward to welcoming you back. Sincerely,Property Leadership