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Reviews of The Hedges Hotel

3 out of 5
The Hedges Hotel
141 Ballinlea Road, Stranocum, Ballymoney, Northern Ireland

Reviews

8.8

Excellent

Rating 10 - Excellent. 129 out of 236 reviews" "
Rating 8 - Good. 72 out of 236 reviews" "
Rating 6 - Okay. 29 out of 236 reviews" "
Rating 4 - Poor. 5 out of 236 reviews" "
Rating 2 - Terrible. 1 out of 236 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great serviceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
Stayed 1 night in Nov 2019
Response from Reservations on 18 Nov 2019
Thank you for your review, we appreciate your feedback. Kind regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, friendly place to stay
Stayed 2 nights in Oct 2019
Response from Reservations on 9 Nov 2019
Thank you for staying with us and your review, we appreciate your feedback Kind regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the accessibility to the hedges and that the entire menu for breakfast was included :) room was very cute
Stayed 1 night in Sep 2019
Response from Reservations on 18 Sept 2019
Thank you for staying with us, we appreciate your feedback Kind regards

10/10 Excellent

Marion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must for Dark Hedges
Excellent Hotel with great location for The Dark Hedges and close to Giants causeway
Stayed 1 night in Aug 2019
Response from Reservations on 18 Sept 2019
Thank you for staying with us, we appreciate your feedback Kind regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location but just for Thr Dark Hedges but other GoT locations & the coastline & Giant’s Causeway. Lovely reception team. Thanks
Stayed 2 nights in Sep 2019
Response from Reservations on 12 Sept 2019
We are delighted you enjoyed your stay and were able to visit and view our beautiful coastline and towns. We at the Dark Hedges Estate strive to make all our guests extremely welcome and make their stay as comfortable and stress free as possible.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location and friendly staff. Super close to the hedges. Was nice to see them without the crowds. The hotel went above and beyond to celebrate our honeymoon. Definitely recommend this hotel!
Stayed 1 night in Sep 2019
Response from Reservations on 7 Sept 2019
Thank you for your kind review We are glad you enjoyed your stay with us and the staff have taken care of you Kind regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the Dark Hedges. Comfy beds, although rooms a bit warm, but it was hot weather. Staff were excellent.
Stayed 1 night in Aug 2019
Response from Reservations on 28 Aug 2019
I apologize that your room was too hot. We are happy that our team looked after you well. Thank you for your honest feedback, it is much appreciated.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness and helpfulness of the staff was unrivaled anywhere! Awesome service, clean rooms, great location... cannot rate this hotel highly enough!
Stayed 1 night in Aug 2019
Response from The Dark Hedges Estate on 22 Aug 2019
Thank you for your review, we appreciate your feedback and are pleased you enjoyed your time with us. We strive to make your stay as enjoyable as possible and we look forward to seeing you again soon.

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, change of plans last minute , got a great rate. Food was great, people are nice, perfect location at Dark hedges, room spacious and clean. There’s a GOT throne on site which was very fun for pics and one of the doors from the hedges wood. Would definitely stay again
Stayed 1 night in Aug 2019
Response from The Dark Hedges Estate on 22 Aug 2019
Thank you for your kind review. I am glad we were able to accommodate you and that you enjoyed your stay with us. Look forward to seeing you again.

6/10 Okay

Karen

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2019
Response from The Dark Hedges Estate on 22 Aug 2019
Thank you for your review. We at the Dark Hedges Estate are continually striving to improve our services to ensure our guests enjoy their stay and all reviews help us to achieve this. Hopefully you will return and stay with us again in the future.

4/10 Poor

David

Liked: Cleanliness, room comfort
Not so good. Much room for improvement. Arrived
Stayed 2 nights in Aug 2019
Response from The Dark Hedges Estate on 22 Aug 2019
Thank you for your comments, as all reviews help us to continually improve our services for our guests. We are disappointed that you did not enjoy your stay with us and although some of the areas that need improved are out of our control, we will endeavor to address the issues that we can improve on.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very convenient for strolling to the dark hedges road
Stayed 1 night in Aug 2019
Response from The Dark Hedges Estate on 22 Aug 2019
Thank you for your review and we are pleased that you enjoyed the Dark Hedges walk. We hope to see you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from The Dark Hedges Estate on 22 Aug 2019
Thank you for your review. We try our utmost to make your stay as enjoyable as possible. Look forward to seeing you again soon.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Great location, great for the Dark Hedges. Good choice of food & drink. Would have been good to have a small fridge in the room & a fan.
Stayed 1 night in Aug 2019
Response from The Dark Hedges Estate on 22 Aug 2019
Thank you for your review and improvement suggestions, we appreciate all feedback,which enables us to continue and were possible improve on our services. We try as much as possible to ensure that our guests are looked after and that they enjoy their stay with us. We look forward to seeing you again in the future.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was easily located to The Dark Hedges and other sight seeing areas. The desk clerk was very helpful and accommodating in trying to work on any problems especially no Wi-Fi.
Stayed 2 nights in Aug 2019
Response from The Dark Hedges Estate on 22 Aug 2019
Thank you for your review, all feedback enables us to continue and improve the services for our guests. Unfortunately the WiFi connection in this area can be temperamental and the weather also affects it. Hopefully in the near future it will be improved. We look forward to seeing you again soon.

4/10 Poor

Verified traveller

Stayed 1 night in Jul 2019
Response from Reservations on 28 Jul 2019
Thank you for your review, we appreciate your feedback Kind regards

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019
Response from Reservations on 21 Jul 2019
Thank you for your review, we appreciate your feedback Kind regards

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from Reservations on 16 Jul 2019
Thank you for your review, we appreciate your feedback Kind regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, excellent breakfast and friendly staff.
Stayed 1 night in Jul 2019
Response from Reservations on 8 Jul 2019
Thank you for your review, we appreciate your feedback and we are glad you enjoyed your stay with us Kind regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We planned to have our evening meal in the restaurant but decided against it as aTV was on quite loud and there was un unpleasant smell.
Stayed 1 night in Jun 2019
Response from Reservations on 3 Jul 2019
Thank you for your review, we appreciate your feedback. kind regards

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
If you haven't seen Game of Thrones (am I the only one)?, there is no point in visiting this hotel. Its USP is G of T, it has nothing else to recommend it.
Stayed 3 nights in Jun 2019
Response from Reservations on 26 Jun 2019
Thank you for your review We appreciate your feedback Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Reservations on 27 May 2019
Thank you for your review, we appreciate your feedback Kind regards

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 1 night in May 2019
Response from Reservations on 18 May 2019
Thank you for your review We appreciate all feedback Kind regards

10/10 Excellent

phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Perfect place to access giants causeway and especially the dark hedges.
Stayed 1 night in May 2019
Response from Reservations on 18 May 2019
Thank you for your review, we appreciate all feedback Hope to see you again in the future Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
No one on staff. Wifi wasn't very good. Breakfast was good. Room was was hot
Stayed 1 night in Apr 2019
Response from Reservations on 29 Apr 2019
Thank you for your review We will look into your concerns Kind regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so accommodating and friendly. They couldn’t do enough for you. They made a point of highlighting our special occasion, and even when there were issues they were proactive about them, resolving them right away. We had an amazing time, so thank you.
Stayed 2 nights in Apr 2019
Response from Reservations on 29 Apr 2019
Thank you for your kind review we are glad you enjoyed your stay with us Kind regards

10/10 Excellent

T, Charlotte, NC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great especially the waitstaff in the restaurant. Beautiful & quiet place.
Stayed 1 night in Apr 2019
Response from Reservations on 29 Apr 2019
Thank you for your review We are glad you enjoyed your stay with us Kind regards

8/10 Good

JILL

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Reservations on 8 Apr 2019
Hi Jill Thank you for your review We appreciate you feedback Kind regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Country setting and pleasant staff made our stay enjoyable.
Stayed 1 night in Mar 2019
Response from Reservations on 27 Mar 2019
Thank you for your review. We are glad you enjoyed your stay with us and hope to see you again in the future Kind regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night at the Hedges, but the staff were all very friendly & accommodating. The room very comfortable & spotless. Would certainly stay here again.
Stayed 1 night in Mar 2019
Response from Reservations on 27 Mar 2019
We are glad you enjoyed your stay with us Thank you for your review We hope to see you back with us at the Estate in the future Kind regards

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The setting and views were amazing, and the staff couldn't have been nicer, only 3 teabags in a triple room and plastic glasses, disappointing.
Stayed 1 night in Mar 2019
Response from Reservations on 4 Mar 2019
Thank you for your review, we appreciate your feedback We will look into why there were no cups in your room as these are provided in all rooms and the disposable plastic cups are only for the bathroom use Extra tea bags/coffees etc can all be arranged from reception We hope this has not put you off from returning again Kind regards

10/10 Excellent

Mrs Jan M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room clean and comfortable. Only thing missing was a mirror in the bedroom for hairdrying.
Stayed 1 night in Feb 2019
Response from Reservations on 28 Feb 2019
Hi Jan Thank you for your review. Apologies there was no mirror as all our rooms should have these. I will pass this on to our management in regards to the mirror and have one placed in the room Kind Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel with friendly staff and good facilities for the wedding we attended
Stayed 1 night in Jan 2019
Response from Reservations on 28 Jan 2019
Thank you for your review We appreciate your feedback and are glad you had an enjoyable stay with us at the wedding

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Reservations on 28 Jan 2019
Thank you for your review We appreciate your feedback

10/10 Excellent

Kerry, Pittsburgh, Pa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that the staff was so friendly and sincere. They let us go to the Christmas party where we felt so at home and comfortable. Great breakfast also!
Stayed 1 night in Dec 2018
Response from Reservations on 18 Dec 2018
Hi Kerry Thank you for your feedback. We are glad you had a great time at the Christmas party and everyone looked after you. Hope to see you back with us on the Estate in the future Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is across the road from the Dark Hedges. Arrived end of November and think I was one of a handful of guests.
Stayed 1 night in Nov 2018
Response from Dark Hedges Estate on 29 Nov 2018
Thank you for your feedback. Kind Regards, Hedges Hotel.

8/10 Good

Marian, Cardiff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, staff were friendly and helpful. The room was perfect for us as a family of 5. The food was ok, but expensive for what it was.
Stayed 2 nights in Nov 2018
Response from Reservations on 7 Nov 2018
Thank you for your review Marian we appreciate your feedback and take all of your comments on board Kind regards

8/10 Good

Georgie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and pleasant
I stayed at this hotel for one night for work. When I arrived the parking was easy and free. I checked in and the girl on the desk was very pleasant. My room was fine. Not the most modern of hotels I stay in but clean and there were two beds, one double and one single. There was also free hot chocolate which is always a nice addition to the coffee and tea usually on offer. I ate in the restaurant which was very nice. The menu is rather limited but the food was good. The breakfast was also lovely but doesn't start until 8am which made it a 5 minute breakfast as I had to leave by 8:15. A 7am start would be much better. There was no iron in the room which I always find frustrating when travelling as my clothes usually need an iron when they come out the suitcase. Overall it's a nice hotel.
Stayed 1 night in Oct 2018
Response from Reservations on 5 Oct 2018
Thank you for your review. we appreciate all feedback from our guests. We are glad you enjoyed your stay with us. We can provide an early breakfast and irons upon request for our guests. We hope to see you again in the future. Kindest regards Reception

10/10 Excellent

Verified traveller

Great place to stay for visit to the Hedge
We stayed here so we can walk to the hedge early in the morning to avoid the crowds! Nice clean and quiet hotel!
Stayed 1 night in Sep 2018
Response from Reservations on 14 Sept 2018
Thank you for your review We appreciate your feedback Kind regards

10/10 Excellent

Robert, Denver, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice clean hotel. We were there off season so the menu in the restaurant was limited. This hotel is across the street from the Dark Hedges so it was easily within walking distance. Was used this as our base too see all the sites on the Northern Ireland coast. The location is great everything was within 40 minutes including Gaint's Causeway, Carrick-a -rede, Gobbins and Portrush.
Stayed 2 nights in Sep 2018
Response from Reservations on 13 Sept 2018
Thank you for your review We appreciate your feedback kind regards

10/10 Excellent

EVERETT M

AWESOME
It was great
Stayed 2 nights in Sep 2018
Response from Reservations on 13 Sept 2018
Thank you We appreciate your feedback

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place. Very friendly staff. Everyone was very helpful. A short walk to the dark hedges. Highly recommend this place. The night clerk she rocks! Tip: Stay here and go to the Dark Hedges in the evening and at dark when all of the tourists are gone! Warning: In the morning all of the tourist buses use this hotel's parking lot as a dumping ground for the millions of people off of the buses. The hotel should really charge the tourist buses parking or restrict their access because they plow through the lot. This place is wonderful! Love the setting and pictures of the dark hedges. For GOT fans stay here awesome themed decor.
Stayed 1 night in Apr 2018
Response from Reservations on 13 Sept 2018
Thank you for your feedback. We are glad you enjoyed your stay with us. There are now parking facilities, procedures and payment plans in place with most of our coaches and hopefully this will eventually run a little smother as it progresses as it is still in the early stages. We hope to see you visit again in the future

4/10 Poor

Verified traveller

Coastal holiday
Stayed two nights. Staff helpful. First night room too hot and noisy. Asked to be moved. Second night stayed in family room which wasn’t very clean had cobwebs around lampshade, settee stuffing coming out and bed worn, kept rolling to the side! Ate in restaurant first night, not happy with the blaring music and annoying flies! Breakfast was also eaten in the restaurant. Whole place seemed tired. WiFi did not work for the two days.
Stayed 2 nights in Aug 2018
Response from Reservations on 13 Sept 2018
Thank you for your feedback. We are sorry you did not have an enjoyable stay. We have passed on to the team your concerns and procedures have been put in place both in the restaurant and housekeeping. Our engineers have also been out since your stay to fix the internet problem as this was unfortunately something out of our control.

10/10 Excellent

becky

Hotel is next to Dark Hedge
It's only two minutes walk to Dark Hedge, we do have good experience there, however, hotel self is just basic, very slow wifi, noisy during the night. However , location is great.
Stayed 1 night in Aug 2018
Response from Reservations on 31 Aug 2018
Thank you for your feedback. We value all comments. We have been having difficulty with our Internet facilities recently but have now had the engineers out to fix the problem and new Hubs installed.

8/10 Good

Charles, Pennsylvania.

Liked: Cleanliness, staff & service, room comfort
Close for the dark hedges and a spacious clean room, but WiFi was almost nonexistent.
Stayed 1 night in Aug 2018
Response from Reservations on 31 Aug 2018
Thank you for your feedback. We have been having difficulty with our Internet facilities recently but have now had the engineers out to fix the problem and new Hubs installed which we hope has fixed the problems.

4/10 Poor

Carol

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room smelt musty and damp. Bed linen had a musty smell as if it had been stored when damp and not aired
Stayed 1 night in Aug 2018
Response from Reservations on 31 Aug 2018
Thank you for your feedback. This has been passed on to the relevant people as we have our Linen delivered by an outside company.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Not sure I think it’s 4 stars but the location was good between the dark hedges and giants causeway. Clean but no air conditioning and it was warm. I think Ireland was in a heat wave so may not typically be an issue. It’s solid and the price and location are good.
Stayed 1 night in Jul 2018
Response from Reservations on 31 Jul 2018
Thank you for your review Lisa. We take all comments on board and the air conditioning is something we may be looking into. As you stated we do not get used to the heat too often in our wee country :) but we do endeavour to make changes to make our customers feel wecome and comfortable when things like this come along

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only issue was that our App on our phone (here we go) said we were at our destination when we still a ways from the motel. Thank goodness we kept going down the road a few more kms.and saw the sign.
Stayed 1 night in Jul 2018
Response from Reservations on 31 Jul 2018
Thank you for your review Jeff. We are also glad you decided to keep going down the road and were able to find us ok. We are glad you enjoyed your stay with us here at The Hedges Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel near the Dark Hedges
Great little place to stay. Very clean, good restaurant and bar. Only issue was room temperature. With recent warm weather the room was a bit stuffy. Not unbearable but with no air con a fan or two would have been nice.
Stayed 1 night in Jul 2018
Response from Reservations on 12 Jul 2018
Thank you for your review, we are glad you enjoyed your stay with us. We will look into the issue regarding the fans/air conditioning.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel close to giants causeway. Nice bar good staff
Stayed 1 night in Jul 2018
Response from Reservations on 6 Jul 2018
Thank you for your review. We are glad you enjoyed your time with us.