We were welcomed with cold drinks, the villa was ready upon our arrival; the staff walked us to our villa and explained where everything was and how things worked.
The villa is HUGE for just 2 people, we only stayed 3 nights, and I do not think it is enough time to enjoy everything there is to offer.
The first day after we organized our bags, we noticed that our aircon started leaking a lot of water, we waited a bit to see if it would stop but when it didnt we called reception and they sent the maintenance people in 2 seconds, they came and fixed very quickly, very fast response!
I gotta tell you that the open shower is AMAZING, my wife enjoyed it a lot, thankfully we had great weather everyday, and it was amazing taking showers under the moonlight! Please be aware though, that the water takes quite some time to warm up, and once it is, its very hard to find a medium, it was either scorching hot, or cold; never the less, this was not a deal breaker, nor I am giving them a bad rep for it, I am just making you aware.