Sports facility
Check availability

Reviews of Hotel Solaris Kuta Bali

3.5 out of 5
Hotel Solaris Kuta Bali
Jl. Wana Segara, Kuta, Bali

Reviews

7.6

Good

Rating 10 - Excellent. 75 out of 405 reviews" "
Rating 8 - Good. 197 out of 405 reviews" "
Rating 6 - Okay. 102 out of 405 reviews" "
Rating 4 - Poor. 23 out of 405 reviews" "
Rating 2 - Terrible. 8 out of 405 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness
We stayed here to be close to the airport for an early flight. The room was ok, the linens are really old and worn. It’s in a noisy area, breakfast was ok. All in all for the price it was ok.
Stayed 1 night in Jan 2024

10/10 Excellent

Lionel

Liked: Cleanliness, staff & service, room comfort
Affordable comfortable handy and very helpful
It was only a short stay, but enjoyable comfortable and hit the spot
Stayed 1 night in Dec 2023

10/10 Excellent

Harpreet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff really helped
Stayed 1 night in Dec 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Harpreet

Stayed 1 night in Dec 2023
Response from Solaris Hotel Kuta on 15 Dec 2023
Dear Mr. Harpreet,Our Heartfelt Greetings to you! We would like to Thank you for staying at Solaris Hotel Kuta and hopefully we could welcoming you again on your next holiday in Bali. Once again Thank you so much.also sending our warm heart to your beautifull kids :)Regards,Managemen

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Jimmy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
This hotel is very nice for the price. There is some ageing of the facilities, but it holds up nicely. Clean rooms and no issues. Breakfast was traditional Indonesian. Nothing fancy, but satisfying, especially for the price. We were a family of 2 adults and 3 kids and we had no issues; check in was easy and an elevator was in operation. Would definitely recommend for a night or two before or after a flight - close to the airport. But probably you wouldn’t want much longer.
Stayed 1 night in Sep 2023
Response from Solaris Hotel Kuta on 3 Oct 2023
Dear Mr Jimmy,Our Heartfelt Greetings to you! We would like to Thank you for staying at Solaris Hotel Kuta and hopefully we could welcoming you again on your next holiday in Bali. Once again Thank you.Regards,Management

8/10 Good

Francis

Travelled with partner
Liked: Cleanliness, staff & service
Very convenient for airport access.
Stayed 1 night in Mar 2023
Response from Solaris Hotel Kuta on 31 Aug 2023
Dear Mr. Francis, Our Heartfelt Greetings to you! We would like to Thank you for staying at Solaris Hotel Kuta and hopefully we could welcoming you again on your next holiday in Bali. Once again Thank you.

8/10 Good

Glenn

Stayed 1 night in Oct 2022

6/10 Okay

Glenn

Liked: Cleanliness, room comfort
Still needing good signal for watching TV ! Also minor maintenance needed
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place where we stay was very good. Food, staffs, service everything was of top level.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Karen

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice, clean place,and professional staff. All staff are very helpful and have smiling face most the time.
Stayed 6 nights in Oct 2019

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Solaris Hotel Kuta Team on 21 Oct 2019
Dear Mr/s. Glenn, Our Heartfelt Greetings to you! We would like to Thank you for staying at Solaris Hotel Kuta and hopefully we could welcoming you again on your next holiday in Bali. Sincerely yours,

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Solaris Hotel Kuta Team on 21 Oct 2019
Dear Mr/s. Glenn, Our Heartfelt Greetings to you! We would like to Thank you for staying at Solaris Hotel Kuta and hopefully we could welcoming you again on your next holiday in Bali. Sincerely yours,

4/10 Poor

Levi, Sydney

Disliked: Cleanliness, property conditions & facilities
I booked this hotel as a transit hotel for a 7 hour stay after checking out of my hotel and before my late flight home. The room i had was just disgusting. The bathroom was the most filthy thing I have seen, The toilet, the shower, the sink, the one good think about the room was the Air con. I would not recommend this hotel at all. I just wish I could upload pics of the room. - see my review / pics on tripadvisor
Stayed 1 night in Sep 2019

4/10 Poor

Stephen

Stayed 1 night in Sep 2019

6/10 Okay

Hanna

Liked: Staff & service
Stayed 1 night in Aug 2019
Response from Solaris Hotel Kuta Team on 12 Sept 2019
Dear Ms. Hanna, Our Heartfelt Greetings to you! Thank you for staying at Solaris Hotel Kuta. Sincerely yours,

8/10 Good

minsu

Liked: Staff & service
Location is good
Good. Kindly staff
Stayed 1 night in Aug 2019
Response from Solaris Hotel Kuta Team on 30 Aug 2019
Dear Mr/s. Minsu, Our Heartfelt Greetings to you! We would like to Thank you for staying at Solaris Hotel Kuta and Thank you for your feedback. Hopefully we could welcoming you again on your next holiday in Bali. Once again Thank you.

8/10 Good

anthony

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019
Response from Solaris Hotel Kuta Team on 30 Aug 2019
Dear Mr. Anthony, Our Heartfelt Greetings to you! We would like to Thank you for staying at Solaris Hotel Kuta and hopefully we could welcoming you again on your next holiday in Bali. Once again Thank you.

2/10 Terrible

Rania

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
We paid for one night but was told that we only had a reservation for 7 hours even when showing the receipt. The guy in the counter was rude with zero service skills and we ultimately had to pay extra for the booking that already was made. The rooms are filthy and dogs barking outside made it impossible to even get a minutes sleep. This was by far the worst hotel experience ever. Do not book this place.
Stayed 1 night in Jun 2019
Response from Solaris Hotel Kuta Team on 11 Jul 2019
Dear Ms. Rania, Our Heartfelt Greetings to you! First of all we would like to Thank you for staying at Solaris Hotel Kuta and we do apologize for the inconvenience caused during your stay. After we check your booking, it was "Superior Transit 7 Hours" which is for stay 7 hours only started when you checked in the Hotel. If you only stay for 7 hours then there will be no additional charge but you need to stay for more than 7 hours. You may check your confirmation voucher to make sure for your booking. Thank you

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff excellent. Some aspects of room need upgrading. Wi Fi disappointing
Stayed 15 nights in Jun 2019
Response from Solaris Hotel Kuta on 5 Jul 2019
Dear Our Valued Guest, Our Heartfelt Greetings to you! First of all we would like to Thank you for staying at Solaris Hotel Kuta and we do apologize for the inconvenience caused during your stay. We will make sure to fix the problem that happened when you stayed here and we would like to Thank you for your feedback to us. Sincerely yours

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Average. Explore other options.....
Overnight hotel near airport so location is good but don't be overcharged getting there. Pay no more than 100,000 IDR for transport. Should be less. Staff were pleasant and I mistakenly left my phone at reception when trying to check in (room wasn't ready) and they rescued it for me. Just a bit slow to respond to requests. Standards of linens not great. Towels had seen better days and sheets had a blood stain on them. Breakfast was ok. All very average. Pool looses sun in the afternoon and is a small rectangle. Not inspiring to laze around. Probably could do better in location for price. I spent another night 50 metres down the road in a far superior establishment with a rooftop pool and cost was not much greater. I wouldn't return.
Stayed 1 night in Jun 2019
Response from Solaris Hotel Kuta Team on 11 Jul 2019
Dear Valued Guest, Our Heartfelt Greetings to you! First of all we would like to Thank you for staying at Solaris Hotel Kuta and Thank you for your feedback. We do apologize for the inconvenience caused during your stay. We will do major renovation in our hotels, this including all facilities in room and public area, as well as increase our service quality level, we can make sure you will have better experience on your next holiday trip in Bali. Thank you

8/10 Good

Bret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed here for just over a week, everything was great, breakfast was good, only issue we had was wifi was terrible.
Stayed 10 nights in Jun 2019
Response from Solaris Hotel Kuta Team on 24 Jun 2019
Dear Mr. Brett, Our Heartfelt Greetings to you! First of all we would like to Thank you for staying at Solaris Hotel Kuta and Thank you for your feedback. We do apologize for the inconvenience caused during your stay and we will make sure to fix those problem. We hope we could welcoming you back again on your next holiday in Bali. Once again Thank you

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room was dated. Toilet seat loose and floating. Exposed power in refrigerator, I was zapped. Limited breakfast selection.
Stayed 2 nights in May 2019
Response from Solaris Hotel Kuta Team on 27 May 2019
Dear Our Valued Guest, Our Heartfelt Greetings to you! First of all we would like to Thank you for staying with Solaris Hotel Kuta and we do apologize for the inconvenience caused during your stay. We will have some refurbishment to maintain those issue and we hope we could welcoming you again in the next future. Once again Thank you for your feedback Sincerely yours,

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
There was extensive mould in the bathroom and shower and the bedding used was clean but had permanent stains. The staff were really lovely and really helpful. They went above and beyond
Stayed 1 night in May 2019
Response from Solaris Hotel Kuta Team on 27 May 2019
Dear our Valued Guest, Our Heartfelt Greetings to you! We would like to Thank you for staying with Solaris Hotel Kuta and we do apologize for the inconvenience caused during your stay. Thank you for your feedback to us and we will try our best to fix those issue. Once again Thank you Sincerely yours,

6/10 Okay

Verified traveller

Travelled with partner
The staff are very friendly the rooms reasonable clean. The TV in every room has not good reception the WiFi OK. The worse about this hotel they have special deal packages for Chinise and Indians. You can't sleep at night they make excessive noise all hours. This is a terrible experience for other nationals staying at the hotel they don't respect other people and they don't want to quite down at night. They slum the doors they shouting outside in the corridors all night. I have stayed their previously it was a good quite hotel but not anymore.
Stayed 14 nights in May 2019
Response from Solaris Hotel kuta team on 27 May 2019
Dear Valued Guest, Our Heartfelt Greetings to you! Thank you for sharing your experience stay at Solaris Hotel Kuta - Bali, we regret that you had inconvenience experience during your stay with us. Yes in last few weeks we had continued group from China and India in large number and we aware that some of them are loud, we have directly informed to their leader to not make loud sound. We do really apologize for this matter and surely we will filtering for future groups. Once again Thank you for staying with us and hopefully you will have a great time during your holiday in Bali. Sincerely yours,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent Stay
The hotel had everything I needed, nothing flashy but all there. Tv was fuzzy but watchable.
Stayed 2 nights in Apr 2019
Response from Solaris Hotel Kuta Team on 12 Apr 2019
Dear Our Valued Guest, Our Heartfelt Greetings to you! First of all we would like to Thank you for staying at Solaris Hotel Kuta and Thank you for your feedback to us. We do apologize for the inconvenience caused during your stay. We hope to welcoming you again in the next future. Once again Thank you Sincerely yours,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We used this hotel as a stop over and was happy for the money as it was very cheap, clean and A/C worked well. Close to the airport also. we recommend this hotel for short stays.
Stayed 1 night in Mar 2019
Response from Solaris Hotel Kuta Team on 9 Apr 2019
Dear Valued Guest, Our Heartfelt Greetings to you! We would like to Thank you for staying at Solaris Hotel and Thank you for your feedback to us. Hope to welcoming you again in the near future. Sincerely yours

10/10 Excellent

Scott, Plymouth, MA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Solaris Hotel was an unbelievably pleasant and relaxing experience. The staff there were so professional and extremely attentive to any questions or needs I might have. They were friendly and personable, from the Managers to Security and even the “trainees”. A wonderful group of people running the Solaris. I have nothing negative to say about my stay there. I was there for 19 nights and enjoyed every minute there. I intend to return to Bali again with my son and have every intention of staying at the Solaris.
Stayed 19 nights in Feb 2019
Response from Kerni on 9 Mar 2019
Dear Mr. Scott P. Johnson Our Heartfelt Greetings to you! First of all we would like to Thank you for staying with us at Solaris Hotel Kuta and Thank you for your feedback to us. We hope we could welcoming you again in the next future. Once again Thank you Sincerely yours, Solaris Hotel Kuta Team

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

4/10 Poor

ANSELMA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Stayed 4 nights in Nov 2018

8/10 Good

Shay, Los Angeles

Liked: Staff & service, room comfort
I liked breakfast the most. The property needs to update thier facilities .
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018

4/10 Poor

Chak Wai

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old and Dirty Budget hotel
Really don't have much good things to say about this hotel other than its location, it is a 5 min ride to airport. I am glad that we just stayed here for 1 night as an overnight stop since we landed after midnight. I understand this is a budget hotel but here is a list of things I want to share to avoid Solaris as there are much better options in Kuta. 1. The bedding and pillow had black stains on it. 2. Sheets were moist which makes it really uncomfortable 3. The shampoo and soap rack was broken. 4. Towels were old and greyish 5. My room window is facing main street and dogs were barking all nights 6. No sound proof, I can hear steps when someone pass by my room
Stayed 1 night in Sep 2018

10/10 Excellent

Boomer

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, easy access, 24/hour desk service. I will book again
Stayed 1 night in Aug 2018

2/10 Terrible

Andy, Roti, West Timor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not great
Rooms were dirty, fixtures hanging off the wall everywhere,shower flooded the room, not good
Stayed 1 night in Aug 2018

6/10 Okay

Mark, Singapore

Disliked: Cleanliness, property conditions & facilities
Location is good but a lot of room for improvement
It is conveniently located within city area so it is very accessible to all things. Lots of issues. 1. The wifi is terrible. No signal at all times and we called so many times for them to move us to other rooms but instead promises us to fixed it and until the 5th day still fixed. All 4 calls was useless. 2. The linens and towels are full of stains. My wife had a difficult time sleeping because she keep on scratching due to itchiness bcoz of dirty beds. 3. The toilet is clogging and water keeps on the shower area for awhile. Using bidet is worst as after using it, foul smell will eventually surfaced. Too smelly that we didn’t bother to use the bidet anymore. 4. Food buffet is so-so as it was all the same for the 4night we stay there. Nothing special. Overall, you get what you pay for. But I won’t be recommending this to my friends as i dont want them to experience what we experienced.
Stayed 4 nights in Jul 2018

6/10 Okay

Laura, Ontario Canada

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel within walking distance to beach and shopping mall and restaurants.
Stayed 1 night in Aug 2018

6/10 Okay

Gt, Malaysia

Disliked: Cleanliness, property conditions & facilities, room comfort
In terms of location, is convenient. Walking distance to mall or hunt for food. But the room condition is so so only. The bed sheet and towel is not clean.
Stayed 3 nights in Jul 2018

10/10 Excellent

kp, new zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The hotel was good. Although the room was quite small. We loved the breakfast, they had different food everyday and they were all good. I also live that they have a pool.
Stayed 5 nights in Jul 2018

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Pros: Beach is only 5min away from hotel but far from Seminyak if u want to go for surfing. Hotel services were good. Hotel is only 10min away from airport. Cons: More variety on breakfast. We stayed for 5days, the 3rd morning was a repeat of our 1st breakfast menu.
Stayed 4 nights in May 2018

8/10 Good

Arj

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in May 2018

10/10 Excellent

Palmita Mbolatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place, good service
perfect
Stayed 4 nights in May 2018

4/10 Poor

prashant, Singapore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad hotel but near to Indian restaurant
Hotel condition was ok but Room condition was bad. AC was not cooling properly and making sound .Water dripping from Aircon, bedsheet and towel was dirty and blanket cover was tore. Room was very small.
Stayed 5 nights in May 2018