Indoor pool, outdoor pool

Reviews of Rivavi Fashion Hotel

3 out of 5
Rivavi Fashion Hotel
Jalan Melasti No.1, Legian Kelod, Legian, Bali

Reviews

6.8
Rating 10 - Excellent. 17 out of 110 reviews" "
Rating 8 - Good. 40 out of 110 reviews" "
Rating 6 - Okay. 29 out of 110 reviews" "
Rating 4 - Poor. 13 out of 110 reviews" "
Rating 2 - Terrible. 11 out of 110 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

Robert

Liked: Staff & service, room comfort
Disliked: Cleanliness
Return Visit
I have stayed here many times, but not in last 2 years. This property in general is quite nice but the bathroom has aged and was not cleaned properly and the air-conditioning was not cooling like it should. In saying this, the price was quite reasonable, the pool clean and inviting and the staff friendly and helpful.
Stayed 1 night in Mar 2020

6/10 Okay

Robert

Very noisey place at night. Doors banging and music on internal system very loud right up to midnight every night.
Stayed 9 nights in Jan 2020

10/10 Excellent

Margy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was an excellent stay at this hotel
I was really surprised to find the room was very clean and I noticed that all the finishes in the work were very professional! It was a King sized bed which I was only expecting a double, which was very comfortable and had a pleasant chat with the Hotel Manager who was very engaging and welcoming! The only thing I would change would be loungers around the pool!!
Stayed 2 nights in Dec 2019

10/10 Excellent

jennifer

Stayed 7 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Staff always friendly close to centre of legian rrrrrrrrrrrrrrrrrrrrrrrrr
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great position close to everything breakfast ok. Room is clean but no windows no balcony no jetted bath
Stayed 3 nights in Jun 2019

8/10 Good

Linda

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great spot, comfortable bed, disappointed no window view
Stayed 6 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 10 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was awesome and the staff will do anything to help when asked
Stayed 10 nights in Feb 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
l have stayed here before and was very happy but this time l booked 2 rooms 1 for myself and 1 for a friend. Neither of us was happy with the first room in both rooms the AC did not cool and you could not watch any of the English TV channels. My friend ha already changed rooms and l asked to be changed too. Again the first room l was offered the AC did not cool and the English channels did not work the second room the AC cooled but still no English channel was clear to watch that was not a news channel. My friends room also had the same problem AC worked and only English channel you could watch was news. l was very disappointed especially after l had recommended this hotel. l cannot blame the staff the tried so hard to help but if they do not address the problems that English channels do not work it cannot be fixed. l do feel that because this hotel does not really cater for the English and mainly Indonesians it is not a high priority. Unfortunately l will not stay at this hotel again unless l am confirmed the problems with the English channels is rectified as l enjoy to watch a movie or 2 at the end of the day and this is not provided by this hotel. Also having to try 3 rooms to get an AC and TV that worked and still not having a TV that worked is not what is needed when you go on holiday and these things are advertised by the hotel but not supplied.
Stayed 5 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2018

2/10 Terrible

Shailesh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pathetic Stay West of Money
It was not good at all. They have given Junior Suite Room at the price of Suite Room. And Non of the AC are in working in any suite room, I have checked all personally after this all manager less bother even to meet us. All Amanities provided in room are to old need to change, Towels and Napkins are all turns Yello even not washed properly. Even no proper Lighting in to the room, Badsheet, Pillow Covers, Blancket all turns very bad not clean at all. After this I will never ever stay with Rivavi Fashion Hotel.
Stayed 5 nights in Sep 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
When I arrived receptionist was on the phone for 10 minutes and didn’t acckmowledge me at all. First room I was in the door lock didn’t work, moved rooms to a room that smelt of smoke with no window. The bins were rusted through with holes in. Ants in the room. Somebody running about ringing doorbells on the hotel rooms. My phone rang at 5am.
Stayed 6 nights in May 2018

2/10 Terrible

neil, perth wa

Disliked: Cleanliness, property conditions & facilities, room comfort
close to beach and shopping but rooms really small linen not the best nor the cleaning of the rooms.Lift a bit dodgy would not recommend to anyone
Stayed 8 nights in May 2018

8/10 Good

Chez, Perth, Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central - step outside the door for a taxi or shopping. Good breakfast included. I have stayed here many times
Stayed 1 night in May 2018
Response from Holis on 13 May 2018
Dear Chez Thank you for staying at the Rivavi Hotel ... and the opportunity to write your feedback on the Hotel Rivavi page. Your review is very valuable to us as our reference to improve and improve our services, Thank you for your attention, regards to your family and hopefully healthy always. Warm regards, Management of Rivavi Hotel

4/10 Poor

Karen, Gold Coast

Disliked: Cleanliness, property conditions & facilities, room comfort
Close to shops but that’s all it had going for it
Everything broken - the safe had to be fixed the door had to be fixed. Aircon worked but not cold at all. Towel rack hanging off wall Very dirty- the floor under bed never been cleaned, it even had a empty water bottle under there which did not move in my nine day stay. Mouldy bathroom and sick. Marks all over the walls. It is due for a serious upgrade and needs the rooms to be cleaned properly.
Stayed 9 nights in Mar 2018
Response from Holis on 11 May 2018
Dear Karen, Thank you for staying at the Rivavi Hotel ... and the opportunity to write your feedback on the Hotel Rivavi page. Your review is very valuable to us as our reference to improve and improve our services, We really apologize for any inconvenience during your stay, we will do our utmost to improve our service. Thank you for your attention, regards to your family and hopefully healthy always. Warm regards, Management of Rivavi Hotel

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The pictures did not match the hotel
Book three rooms and weren’t put together, noisy room on first floor and two rooms toilet was broken and flooding
Stayed 1 night in Feb 2018

8/10 Good

Chrisantus

Liked: Staff & service
Disliked: Property conditions & facilities
Decent on the budget
Overal it was ok. Need to update their room and amenities. Pretty noisy due to close to kuta precinct. Breakfast option is so average. Rooms are big but we had to pay extra to accomodate connecting rooms
Stayed 3 nights in Feb 2018

6/10 Okay

NGA, Kuala Lumpur

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Far from the beach. Walking takes 15 mins
Smelly bedding stuffs feels like someone sweat. Also the towel, blanket and pillows color is very dark. Look like they use the same things from opening til now. Light is not enough. Toilet is quite clean. Small pool. Typical breakfast was ok.
Stayed 3 nights in Jan 2018

6/10 Okay

elisa, USA

Disliked: Cleanliness, property conditions & facilities
The location is great is a 5 minute walk from the beach and near lots of restaurants and bars and shopping. Over all the room wasn't that great, when we arrived the room was dirty and dingy, the restroom lights flickered and the faucet was leaky. We stayed at this hotel for about 3 nights and the faucet leaked the whole time the bathroom floor was constantly full of water because of the leaky faucet and we constantly had to use our own towels to soak up the water.
Stayed 4 nights in Dec 2017

2/10 Terrible

Baljinder singh, melbourne victoria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing is good and dirty place
As told by Expedia it is a good place but when we arrived their room dirty and bed sheet was dirty and bathroom was dirty and overcharged according to facility

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Again and neither should you
This place was horrible but in a good location. AC didn't work at all. The halls are all open air so using an AC doesn't help. And I found the attached picture in my bed!! Call the health department as obviously my sheets were never changed! And the staff didn't care when I showed them what I found. That is more than disgusting and they need to be shut down. Many other options in the area.
Stayed 1 night in Dec 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not again very dirty sheets towels, needs lots of maintenance, no hot water.
Stayed 9 nights in Dec 2017

2/10 Terrible

tina, perth wa

Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting
I am completely disappointed with this hotel. The towels were grey and falling apart. The shower leaked constantly. The bathroom flooded everytime you had a shower. The hot water worked when it felt like it. The air con was left on 16 and it still felt like 24 in my room. My sheets had to be changed when we got there as they were dirty. Never again.
Stayed 9 nights in Dec 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average hotel
We stayed for 9 nights and had no hot water dirty sheets and towels limited toilet paper and our bathroom flooded because the taps leaked. The toilet in one room wasn’t attached to the floor., and nobody understood English.
Stayed 9 nights in Dec 2017

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2017

8/10 Good

nez, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loveliest staff and very clean!
Apart from our room being a bit dim and dark with no natural light, the staff were always pleasant and timely with housekeeping. Even if we refused housekeeping in the morning, they would return in the afternoon/evening to clean our room. Overall the polite staff made the stay 10x better.
Stayed 5 nights in Oct 2017

8/10 Good

gary, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to markets and some grrwt resturant
Nice vlrsn room confy.bed nice cool roomsgriendly eyaff
Stayed 14 nights in Aug 2017

10/10 Excellent

Keith, perth w.australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
A very enjoyable stay - the staff were very helpful and courteous - We loved being there.
Stayed 3 nights in Aug 2017

2/10 Terrible

Elisabeth, Sydney Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Below average hotel due to new owners
On checking into our room, broken balcony door, blocked washbasin in the toilet, bathing tub absolutely not safe when hitting the shower, depressing ambience. The smallest lift I have ever been into. The most disgusting place I have ever checked into and the staff are allright but can't understand even basic English. Total thumbs down.
Stayed 6 nights in Aug 2017

6/10 Okay

Tegan, Melbourne, AUS

Liked: Cleanliness, room comfort
Great location, near to everything you want
We were booked into a superior room but they had a promotion for the deluxe and the space made all the difference. The king singles were comfortable and clean (though one of my sheets had a dried blood spot on it - clearly been there through many washes). The TV worked but half the channels were a bit staticy. We had to constantly ask for more toilet paper and towels, even though they'd already made up our rooms. Our key card kept demagnetising when it was near our phones (but as we found out, only if it's directly next to it for a long period of time - not a complaint, just a heads up). There was some kind of accident with the pool a few days before we left, so we couldn't use the pool at all. They were great about letting us have a late check out (and an even later one for AUD$20, as we had a midnight flight home) and sorting out transport to the airport was really easy. Our electronic safe didn't work so they gave us a key to use instead. We opted not to have breakfast there, and instead spent our mornings at the amazing Coffee Corner straight across the road. If you're looking for a place to sleep that is close to everything, it's perfect. But for anything else keep your expectations low.
Stayed 11 nights in Jul 2017

6/10 Okay

Arie

Liked: Cleanliness
It is acceptable for IDR 300.000 per night
The room without a view. There is a window. When you open the window you will see a wall only with 1 m distance from your face. Simple breakfast menu. Nasi goreng kampung was good.
Stayed 4 nights in Jun 2017

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
INFERIOR QUALITY HOTEL
CHECKIN ON 9 MAY 2017 AT 2040HTS. ROOM 231 THAT WAS ALLOCATED HAVING PROBLEM WITH AIR CON SYSTEM, SAFE DEPOSIT BOX AND DOOR LOCKING DEVICES. MAIN DOOR LOCKING DEVICE FAULTY AND DOOR CANNOT BE SECURELY CLOSE WHEN LEAVING. DOOR REMAIN CAN BE OPEN EVEN WITHOUT KEY. SEEK FRONT OFFICE ASSISTANCE BUT REPLY TO SENT MAINTENANCE TEAM TO LOOK INTO PROBLEM IMMEDIATELY BUT NO ONE TURN UP AFTER LONG WAIT. AFTER MAINTENANCE STAFF HAD SECURE THE DOOR BUT WHEN WE RETUR, THIS TIME WE FOUND DOOR CANNOT BE OPEN . WE SEEK RECEPTION ASSISTANCE TO GET MAINTENACE STAFF IMMEDIATELY TO ASSIST TO OPEN AND TO CHANGE TO ANOTHER ROOM AND THE ANSWER ALWAYS THE SAME, 'NO MORE ROOM AVAILABLE' EVEN LATER MANAGED TO SECURE ONE AFTER REQUESTED TO SEEK THE DUTY MANAGER. BAD SERVICE FROM THE ONE MALE STAFF ON DUTY THAT EVENING. WILL NEVER COME BACK TO STAY IN THIS HOTEL AGAIN

6/10 Okay

Clemar, Bangkok, Thailand

Disliked: Property conditions & facilities
Convenient
The staff were accommodating and courteous. They also attended to some of our immediate needs.The rooms were big that I wish they could have utilized the space for more storage or closet. Since my sister and I were on the topmost floor, we could hear the sound of the water pump and we could hardly sleep at night. if If you are not particular about noise, this hotel is good enough.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great for the price
Was great for a short stay. The towels are horrible though, very stained.

6/10 Okay

dz, perth

Liked: Staff & service
Disliked: Cleanliness
Good for the price we paid but dont expect perfect finishing in the rm.. Only real downer was the plumbing shower kept flooding..

8/10 Good

Andreas Kronborg

Liked: Staff & service, room comfort
Nice bed, bad wifi
First, the wifi was a joke. We could hardly catch it in our room and we had to log on with password every ten minutes. It might depend on the room, since we could get somewhat better wifi in the hallway. A little run down hotel, but nice beds. A very lively area, but not good for beaches. Look up Kuta beach before you go for info. Okay breakfast buffet.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Poor Food and Toiletries
*Breakfast just simple rice, soup, coffee n tea, cornflakes or koko crunch.. No egg, no variety of protein only one.. For 50k idr per head.. What daa??? * toiletries just shampoo and bath gel, no toothbrush no toothpaste no face towel no hairbrush no soap *built-in bidet, no external except shower.. *As Malaysian, i just recommend this hotel for it halal's food served only, but it's a very2 simple and not worth for 50k idr per person, at least they have egg station that worth in 50k idr..

4/10 Poor

Go ona bus, perth

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Great location
Close to shopping and markets. Variety of restaurants close by. Only problem is the echo when peoe are talking in pool area. kids screaming in pool late at night and staff not stopping it. Mould in shower needs removing. Didnt have breakfast at venue. Restaurant outfront has a singer that screams and heard in hotel at night. Terrible noice. Good aircon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
great location very friendly staff
stayed at this hotel for 9 nights with seven family members hotel was clean tidy rooms were good size hotel is in a great location very close to local markets and legion street 150 metres to the beach and the bar attached seacrets to hotel was fantastic the best staff and great just to wind down in the afternoon or enjoy the night my only let down was breakfast which catered for muslim customers it was ok but we choose to go out on to the street the pool not large but very refreshing cooler then other pools but very enjoyable i would stay here again

4/10 Poor

disapointed, Perth, Australia

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
This hotel is a very budget hotel the picture on the website make it look very nice but its nothing like the picture, the lighting in the room was so dark when you close the curtains they have put a desk lamp in the room which doesn't really help. the towels were very grey and had stains on them they did change them and the bedding every day. the noise from people moving around the hotel corridors was terrible and the pool being in the middle of the hotel if anyone was in the pool you could hear it and as much as the staff told us the pool wasn't open until 9am we had to ask the staff to ask people to be quiet or get out of the pool on a number of occasions at 6.30am. the breakfast starts at 7am but some people were sitting waiting at 6.30am with children and the sound travels all around the hotel as the restaurant is at the side of the pool. If you want to sleep any later than 6.30am then I suggest do not stay here. this hotels seems to centred around the Asian market. The only up side is that while we were there a new bar restaurant opened at the side of the hotel and it was great the staff there were fantastic. there was no tea or coffee in the rooms (there was a kettle) you had to keep asking and also you had to ask for toilet rolls.

6/10 Okay

Azlyn, Perth. W.A.

Liked: Cleanliness, staff & service
Not a tourist hotel.
We stayed here for 10 nights in November. The staff were great, room were ok. Clean rooms but lacking any storage space, no cupboards or wardrobe. Two hangers were supplied for a bracket screwed to the wall. Hotel is built around the swimming pool so there is no escaping the noise from other guests who allowed the children in from as early as 6.30am and as late as 11pm. Lots of squealing and yelling, great if it was at a reasonable hour but not if you are trying to sleep in. Pool hours are from 9am to 9pm. Great location, close to many outlets, restaurants, beach and close to the Commonwealth Bank.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Lorraine

Liked: Cleanliness
Convenient, good staff
Far too noisy when guest come down to breakfast or swim in pool, restaurant not big enough for amount of guests

10/10 Excellent

Kelinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Read further
Honestly we had an eventful stay and the staff put up with a lot they we so helpful when it came to getting my daughter a lift to the airport at 3am had no problem with letting her use their office computer to find and print boarding passes, we we arrived we received free cold orange juices. They had a fabulous maintenance man, the security was 110% there just to keep you safe and we so friendly it doesn't look the best on the out side but I would defiantly rather this hotel than surfers bliss which is a 5 star rating.. The only thing I could pin point was their laundry service and staffs English is not the greatest.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price paid
PROS The Room was clean the bed was comfortable and the air con was excellent, they were happy to give us an extra card so as our room remained cool when we returned from the heat outside which was great. The water pressure was great and it was nice and hot after some busy day rafting and cycling when hot shower was excellent. The room was cleaned each day and the staff were friendly. Breakfast was basic but good and if you ask they are happy to cook you a fresh egg for your toast or for the rice. CONS Their was tea and coffee available in room but we had to keep asking them to top up our supplies. I would suggest they supply bar of soap in room instead of little bottle of gel, we were two people how far is the little bottle going to go. We had non smoking room but unfortunately they had a smoking area just outside of our room and our room smelt of smoke some days, and people appeared to be smoking in their rooms with cigarette butts in corridor.

8/10 Good

Greg Hutchison , Bunbury W.A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Has a new manager who is making some good changes staff are only to willing to help can be a bit noisy if the wrong people are there but overall it is a great place to stay

6/10 Okay

Verified traveller

Good location
The wifi is too slow and many times not at all. There have been a lot of changes and not for the better. No room service menu in the room anymore and not that many toiletteries in the bathroom.

8/10 Good

Leslie, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo man
Very happy. Great location.