Ratings based on 384 Verified Reviews

4.2 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Sunnyvale, CA

Nice property

Posted 20-Apr-2017
Cons: nothing
The property was huge and very well maintained. This was an amazing resort with great resturants and all the amenities you would want. The room was beautiful, spacious with a great view of the man-made pond. I would definitly stay again the next time we go back to Bali!
5 out of 5
Recommended
for Everyone
by A verified traveller from singapore

Wow experience at Hyatt bali

Posted 17-Apr-2017
World class experience staying at Hyatt Bali. Me and my family really had excellent time ate the hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Beach

Posted 16-Apr-2017
Nice family hotel in nice Nusa Dua location. Good access via toll road to airport
4 out of 5
Recommended
for Everyone
by A verified traveller from Sydney, Australia

Lovely hotel in great location

Posted 07-Apr-2017
The hotel is in a great location, the better end of Nusa Dua. Swimming pool is a great hit with the kids and adults. Superb choice of restaurants. Rooms could be better as a bit outdated.
5 out of 5
Recommended
for Everyone
by A verified traveller

Paradise

Posted 29-Mar-2017
Pros: Everything
Cons: We were going to be charged for a few calls that didn't go through, one charge was $15. I questioned the charge and the fee was cancelled.
Location: The location is beautiful. The shopping village is right across the road so perfect location. The hotel water slide was fun
This hotel was amazing, a real paradise, no wonder it is called grand as it is just beautiful. Gorgeous gardens everywhere, the pools were like small rivers. Put this hotel on your to do list. And it is right across the road from the Bali Connection - the Nusa Dua shopping village
4 out of 5
Recommended
for Everyone
by A verified traveller from Hong Kong

Wonderful time

Posted 28-Mar-2017
I have a wonderful get away trip. Love that you can get to the beach and pool within a few minute walk from your room and the beach is so private and quiet!!! You can absolutely enjoy some silence if that's what you want for your holiday. The only thing I will criticize is the air conditioning in the room is not cold enough. Other than that everything is perfect!
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Large and well appointed rooms

Posted 18-Mar-2017
Beautifully landscaped property. Very attentive and helpful service. Will return next year
3 out of 5
by A verified traveller from Sydney, Australia

Beautiful resort but disappointing service

Posted 17-Feb-2017
Pros: Great location, close to shops and restaurants as well as having its own private beach just on the doorstep. Felt like a nature escape!
Cons: Service needs to be improved and overall rooms are in serious need of refurbishment. Management needs to pay more attention to detail.
Location: Literally across the road from Bali collection, really handy for shopping and great places to eat
From the moment of arrival i encountered problems as i booked two joined rooms with two twin beds in each room. Upon arrival, I was told that they were unable to put us in two rooms which were joined that had two twin beds, instead one had two twin beds, whilst the other had 1 king bed. I was not settling for less than what i had booked and specifically requested 5 months in advance. It took 2 hours of speaking to management to sort the issue out in which it took hotel staff less than 5 minutes to re-configure the bedding arrangements. I thought the reason why the check in staff were so unwilling to re-configure the room was because it was some major operation, however all it involved was splitting the mattress and tucking the sheets in, something I would of happily done myself!! Amongst this, I was greeted with a room which looked identical to my last stay 17 years ago. Rooms were extremely outdated and smelt unpleasant with stained sheets and towels and a safe that did not work... Calling room-service did hardly any justice to fulfil requests as staff took never shorter than half an hour to attend to requests and sometimes would not even show up at all... I had to call 3 times for my safe to be replaced before someone actually came. Other disappointing traits included stained cutlery and cups in the breakfast area as well as being served rotten tomatoes at the buffet. Overall, the stay did not reflect the service and expectations of a 5 star servicescape venue.
2 out of 5
by A verified traveller from Sydney

Great position, hotel is run down, food ordinary.

Posted 20-Jan-2017 on Wotif
Pros: its position and pool.
Cons: All the rooms need complete refurbishing, staff were very inexperienced they use a lot of trainees, food was average.
Location: Great location probably the best in Nusa Dua
Great location but that's about the only positive thin i can say.
1 out of 5
by A verified traveller from Cronulla NSW

Grand Hyatt Bali Nusa Dua

Posted 19-Jan-2017 on Wotif
Pros: Lobby and Grounds and position on the beach
Cons: All the rooms need a reno
On arriving the hotel grounds are beautiful and so is the lobby. We had so many issues with this hotel from overflowing sinks, to very average food by pool and the restuarant was very average. We had a sick daughter for three days and the doctor was amazing but she had to endure an aircond that was set no lower than 23 degrees, it was stiffling. We had complained and they said they couldnt get to it for a couple of days. I went and complained in person and it was looked at and apparently there was a blockage but it never changed the temperature. So hot at night time. We came back from the pool and we had no toliet, it was literally pulled out onto the garden with many workmen about. Apparently a blockage so lets rip toliet out , a fire hose was put down and we had sewerage coming up the kids bathroom next door our room was cleaned up but we could not access it for three hours with no notification. The smell was horrible. I am very disappointed with this hotel and would never stay again. Staff were forever stuffing up orders in restuarants apparently all the beginners start here.