Ratings based on 293 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from シンガポール

子供も満足なホテル

Posted 27-Jan-2016
子供がいて、ジャカルタのテロの後だったため、ホテル内で安全に過ごせるようなホテルを予約しました。行ってみるとこのホテルのある地区は警備がとても厳重で、とても安心してすごせました。また、ホテル内にとても広いプールとさらにはプライベートビーチもあったため、ホテル内だけでも充分子供は満足していました。また、日本語のサービスをしてくれるスタッフもいてとても楽でした。ただ残念なのはホテル内の食事がとても高すぎるということでした。全体的には満足です。
4 out of 5
Recommended
for Families
by A verified traveller from 豊橋

ビーチとプールが敷地内にあり大変満足でした。

Posted 05-Jan-2016
Pros: 大きなプールと敷地の広さ。朝ご飯の会場が3つもあること。
Cons: ホテルスタッフの挨拶が少ないと思いました。
Location: 言う事なし。最高!
プールの大きさにはすごくビックリしました。ただホテルにチェックイン時に部屋のドアを開けると壁に黒い物体が動いていました。南国なので仕方ないと思いながら次の日プールで子供と泳いでいたら体長60㎝ぐらいのトカゲが僕たちと一緒に泳いでいました。何ともかわいらしく思えました。さすが南国。他のお客様も動揺せず、むしろカメラで記念撮影をしていたぐらいです。ホテルは最高です。バリコレクションも近いし、静かだしもう言う事ありません。来年もこのホテルを予約しようとお思います。
3 out of 5
Recommended
for Everyone
by A verified traveller

Not up to Grand Hyatt Standard

Posted 21-Dec-2015
Pros: Location and beach
Cons: Cleanliness of the restaurant!
Location: Across the Grand Hyatt is All Access Bali shopping center. Food and SPA are about 3X cheaper than inside the Grand Hyatt.
Great location, excellent beach and swimming pool. The service is just so-so, not up to Grand Hyatt Standard. Here are the examples: 1) We arrived at 6pm but the room is not ready to check-in. We have to wait until 6:30pm before we can reach our room. 2) Restaurant is full of fly and mosquito. The waitress and waiter does not seem to care. 3) Waitress and waiter are friendly but they just talk to each other. You have to ask for everything (such as coffee) before they will come to your table.
4 out of 5
Recommended
for Getaway With Friends
by A verified traveller

Posted 03-Nov-2015 on Hotels
The hotel is massive and very pretty. As there is no buggy cars. Getting from one side of the hotel to the other is very time consuming, thank goodness there is luggage service.
4 out of 5
by A verified traveller from Costa Rica

Very nice Hotel but over price

Posted 30-Oct-2015
Pros: The beach and the rooms
Cons: Pool should be open at least until 9pm.
Good hotel on the beach and staff clean the beach in the mornings so it's not that bad. The big problem for families is that pool closest at 7pm!!!!! at the beach! in very warm weather! It is incredible that you pay so much money and none of the pools can't be used. I do not recommended this hotel for families if you like to enjoy the pool area even at nights. Do not eat at the hotel, just 5min walk away there is a very nice street mall with great restaurants and shopping.
5 out of 5
Recommended
for Families
by Mark

This traveller left a rating score only Posted 12-Oct-2015 on Hotels
5 out of 5
Recommended
for Families
by Bridget from NY

Incredible hotel!

Posted 05-Oct-2015 on Hotels
We had an amazing 4 night stay at the Grand Hyatt. We splurged on this hotel for the white sand beach and it was lovely, especially the lounge chairs under the trees. The beach, sadly, has a lot of trash that washes up on the beach, and while they have people cleaning it up, it doesn't happen fast enough. That was absolutely the only downside for us. Everything else was amazing!
5 out of 5
Recommended
for Families
by A verified traveller from Ho Chi Minh City, Vietnam

NIce hotel for families

Posted 02-Oct-2015
Pros: Location is relatively close to airport, beach is very nice, and the Shopping/Dinning just across the street is extremely convenient.
Cons: The food prices are a bit high, at lunch time it took a while to get the food, The transportation arranged from and to the airport seemed expensive.
Location: Bali Collection just in front of the hotel property offered many different restaurants, there was live music late afternoon, and many stores.
We spend a long weekend in this hotel, our first visit to Bali, and it was great. The price is a little high, but we do not regret. Great facilities, huge place, very nice and comfortable rooms, and we got a beach view room that was amazing. The breakfast was included and it was very good, so many options for both adults and kids. The kids loved the water slide in the pool, it was a lot of fun, and the beach is wide and very clean.
4 out of 5
Recommended
for Everyone
by A verified traveller from HK

靠近購物中心,泳池又大又寬敞,餐廳食物質素佳。

Posted 20-Sep-2015
購物中心內有多間有名商店及Supermarket,也有傳統印尼工藝品,亦有massage商舖; 酒店綠化環境令人身心舒暢,泳池又大又寬敞,餐廳食物質素佳,價格不貴。
4 out of 5
Recommended
for Families
by Geun Young from Sejong korea

Beautiful hotel but loud party

Posted 30-Aug-2015 on Hotels
Beautiful garden and nice pools. However the cigarette company meeting hindered me from making a perfect stay. It is not to make money but it is not good for a hotel guest to listen and see a loud concert in front of a room. Staffs were really kind and trying to be helpful.