Ratings based on 355 Verified Reviews

4.2 out of 5
87% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller from Sydney, Australia

Beautiful resort but disappointing service

Posted 17-Feb-2017
Pros: Great location, close to shops and restaurants as well as having its own private beach just on the doorstep. Felt like a nature escape!
Cons: Service needs to be improved and overall rooms are in serious need of refurbishment. Management needs to pay more attention to detail.
Location: Literally across the road from Bali collection, really handy for shopping and great places to eat
From the moment of arrival i encountered problems as i booked two joined rooms with two twin beds in each room. Upon arrival, I was told that they were unable to put us in two rooms which were joined that had two twin beds, instead one had two twin beds, whilst the other had 1 king bed. I was not settling for less than what i had booked and specifically requested 5 months in advance. It took 2 hours of speaking to management to sort the issue out in which it took hotel staff less than 5 minutes to re-configure the bedding arrangements. I thought the reason why the check in staff were so unwilling to re-configure the room was because it was some major operation, however all it involved was splitting the mattress and tucking the sheets in, something I would of happily done myself!! Amongst this, I was greeted with a room which looked identical to my last stay 17 years ago. Rooms were extremely outdated and smelt unpleasant with stained sheets and towels and a safe that did not work... Calling room-service did hardly any justice to fulfil requests as staff took never shorter than half an hour to attend to requests and sometimes would not even show up at all... I had to call 3 times for my safe to be replaced before someone actually came. Other disappointing traits included stained cutlery and cups in the breakfast area as well as being served rotten tomatoes at the buffet. Overall, the stay did not reflect the service and expectations of a 5 star servicescape venue.
4out of 5
Recommended
for Everyone
by A verified traveller

ファミリーが大多数

Posted 28-Dec-2016
敷地内が広く移動が少々面倒に感じましたが、リスや鳥等小動物が沢山おり子供が喜んでいました。コモドのような大きなトカゲも見かけました! プールのスライダーは3歳の娘も大喜び! あと、クリニックもあるので病院へ行く手間が省けて便利でした。 朝食は終わりがけの時間でも人が多くて混雑していました。美味しくて種類豊富ですが、1人30ドルは高すぎ… スタンダードのお部屋でも広くてバスルームも素敵ですが、部屋にアリが結構いました。朝起きたら枕にも数匹たかっていたので噛まれなくてよかったです。
4out of 5
Recommended
for Everyone
by A verified traveller from マレーシア

素敵なホテル

Posted 13-Dec-2016
初めて宿泊しましたが、とっても広く綺麗でのんびりホテルで滞在できました。 ホテルの目の前は、バリコレクションだったので、買い物や食事も歩いて行けてとても助かりました。しいてNGポイントをあげるなら、朝食です。 3日間滞在しましたが、朝ごはんの種類が同じで飽きてしまいました。
4out of 5
Recommended
for Everyone
by A verified traveller from s

Nice hotel close to shopping centre and beach

Posted 11-Dec-2016
Hotel is nice and located well. Limited facilities for kids as there was no lifeguard available at the pool. Room's toilet and bathroom room were not so clean as you could see repair work at different places and things broken at places. Didn't expect that from a hotel. Bedroom was large and comfy.
5out of 5
by A verified traveller

Posted 25-Nov-2016 on Hotels
그랜드 스위트룸에서 지냈는데, 룸 사이즈도 크고, 인테리어도 마음에 들었어요. 무료 쿠키와 과일, 캡슐커피머신 등등 만족했어요. 7살 아이를 데리고 갔는데, 수영장에 미끄럼틀이 있어서 아이가 좋아했고, 바다가 바로 앞이라 바다에 나가 놀기도 좋아요. 미끄럼틀은 총 2개인데, 좀 긴 미끄럼틀은 탈만해요. 하지만, 긴 미끄럼틀이 있는 수영장의 수질은 안 좋았어요. 큰 수영장의 수질은 깨끗하고 좋았어요. 아침 조식은 지극히 평범해요. 가지수도 적고 먹을 만한게 그닥 많지는 않았어요. 웨스턴, 중국인들이 많아요. 한국인은 별로 못 봤네요. 중국인들 동물들한테 먹이를 주지 말라고 곳곳이 푯말이 붙어있음에도 조식에서 빵을 한 아름 비닐에 담아가지고 나가 먹이를 주네요. 우리 선베드 옆에서 아이 오줌을 뉘이고....ㅠㅜ 세계 어딜 가도 중국인들은 다 그러니....참... 호텔 바로 옆에 발리 컬랙션이 있어서 쇼핑하기도 쉽고, 스타벅스, 음식점들이 있어요. 쉽게 쇼핑하고, 쉬고 좋았어요. 하얏트 호텔이 리조트 단지 속에 있기 때문에 안전하고, 깨끗하고, 조용해요. 씨끌벅적한 곳을 좋아하시는 분에겐 비추입니다. 조용히 호텔서 쉬고, 바다에 가서 수영하고, 발리 컬랙션에 가서 쇼핑하고 먹고...단순히 쉬는 여행객들에게 적합해요. 발리 컬랙션 앞에 있는 택시는 잡지 마세요. 가격이 비싸요. 공항 가실땐 호텔에서 미터택시 불러달라고 하시면 되요. 발리 컬랙션 앞에 있는 호객하는 택시들은 공항까지 250 루피아 불러요. 호텔서 미터택시 타고 공항가니 120 루피아 나왔어요. 참고하세요~ 인도네시아는 세금이 21% 더라고요. 좀 괜찮은 음식점이나 호텔음식 세금을 고려하셔야 해요..ㅋㅋ
5out of 5
Recommended
for Everyone
by A verified traveller from jakarta

ファミリーに最適なホテル

Posted 19-Nov-2016
家族でクラブルームに2泊しました。 全体的に少し古さはあるものの手入れや掃除がされていて、不快に感じることはありませんでした。 スタッフの対応もレストランも素晴らしく、プライベートビーチもキレイでした。 全体的にはかなり満足しています。
3out of 5
by A verified traveller from IN

Nice looking compound

Posted 18-Nov-2016
Rooms were not up to the standard, feels all outdated and restroom could b properly cleaned.
1out of 5
by A verified traveller from Australia

WORST HOTEL TO STAY IN BALI NEVER STAY HERE

Posted 13-Nov-2016 on Wotif
I HAVE BOOKED MY ROOM FOR3 DAYS. THEY ALLOTTED US A GARDEN VIEW ROOM. WHEN WE CHEEKED IN ROOM WAS STINKING AND AIR CONDITION WAS NOT WORKING, WATER WAS DRIPPING FROM BATHROOM CEILING &THERE WERE MOSQUITOES WHEN I FIRST COMPLAINT , THEY SENT SOME ONE TO CHECK AIR CONDITION AND HE TOLD US THERE IS PROBLEM IN AIR CONDITION PLANT AND NOTHING MUCH HE CAN DO. SO I REQUESTED TO CHANGE MY ROOM BUT THEY DID NOTHING EVEN HOTEL WAS EMPTY. NEXT MORNING I SPOKE TWO TIMES AND EVERY TIME THERE WAS NEW PERSON AND I REPEATED MY STORY AND THEN THEY ASKED ME TO SPEAK WITH A DUTY MANGER . WHEN I SPOKE TO HER SHE WAS NOT AT ALL AWARE OF MY COMPLAINT. I ASKED TO REFUND FOR LAST NIGHT STAY AND TO CANCEL MY NEXT 2 DAYS BOOKING. I WAS NOT EXPECTING SUCH POOR SERVICE AND HORRIBLE ROOM CONDITION . SHE TOLD ME SHE CAN'T REFUND ME BECAUSE BOOKING WAS DONE BY AGENT SO THEY WILL REFUND TO AGENT OR GIVE ME A BATTER ROOM WHEN WILL BACK IN EVENING AND TOLD ME THAT SHE WILL SOME HOW REFUND ME FOR LAST NIGHT STAY SO ACCEPTED HER OFFER. OTHER ROOM WAS ON 3RD FLOOR ON A CORNER BUT WAS OK. SO WHEN I ASKED FOR REFUND FOR FIRST NIGHT THEY REFUSED AND OFFER US A FREE LUNCH OR FREE TRANSPORTATION TO AIRPORT. THEY OFFERED ME REFUND WHICH WAS NOT AT ALL ACCEPTABLE . SO I ASKED FOR ONE FREE NIGHT STAY BECAUSE HOTEL WAS ALMOST EMPTY! OR SPA TREATMENT FOR MY WIFE BUT DID'N GIVE US ANYTHING. ROOM CONDITION AND SERVICE WAS HORRIBLE AND COMPLETELY UNSATISFIED AND UNHAPPY. NEVER STAY HERE ONLY BIG NAME WITH WORST SERVICE
4out of 5
by A verified traveller

Comfortable and relaxing

Posted 10-Nov-2016 on Hotels
We had a comfortable and relaxing stay and enjoyed the resort grounds and amenities. The resort staff were exceptionally helpful. We also enjoyed the breakfast buffet with its multitude of eastern and western food offerings.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 02-Nov-2016 on Hotels