Ratings based on 360 Verified Reviews

4.2 out of 5
87% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from London

Large and well appointed rooms

Posted 18-Mar-2017
Beautifully landscaped property. Very attentive and helpful service. Will return next year
3out of 5
by A verified traveller from Sydney, Australia

Beautiful resort but disappointing service

Posted 17-Feb-2017
Pros: Great location, close to shops and restaurants as well as having its own private beach just on the doorstep. Felt like a nature escape!
Cons: Service needs to be improved and overall rooms are in serious need of refurbishment. Management needs to pay more attention to detail.
Location: Literally across the road from Bali collection, really handy for shopping and great places to eat
From the moment of arrival i encountered problems as i booked two joined rooms with two twin beds in each room. Upon arrival, I was told that they were unable to put us in two rooms which were joined that had two twin beds, instead one had two twin beds, whilst the other had 1 king bed. I was not settling for less than what i had booked and specifically requested 5 months in advance. It took 2 hours of speaking to management to sort the issue out in which it took hotel staff less than 5 minutes to re-configure the bedding arrangements. I thought the reason why the check in staff were so unwilling to re-configure the room was because it was some major operation, however all it involved was splitting the mattress and tucking the sheets in, something I would of happily done myself!! Amongst this, I was greeted with a room which looked identical to my last stay 17 years ago. Rooms were extremely outdated and smelt unpleasant with stained sheets and towels and a safe that did not work... Calling room-service did hardly any justice to fulfil requests as staff took never shorter than half an hour to attend to requests and sometimes would not even show up at all... I had to call 3 times for my safe to be replaced before someone actually came. Other disappointing traits included stained cutlery and cups in the breakfast area as well as being served rotten tomatoes at the buffet. Overall, the stay did not reflect the service and expectations of a 5 star servicescape venue.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 16-Dec-2016 on Hotels
4out of 5
Recommended
for Everyone
by A verified traveller from s

Nice hotel close to shopping centre and beach

Posted 11-Dec-2016
Hotel is nice and located well. Limited facilities for kids as there was no lifeguard available at the pool. Room's toilet and bathroom room were not so clean as you could see repair work at different places and things broken at places. Didn't expect that from a hotel. Bedroom was large and comfy.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 28-Nov-2016 on Hotels
3out of 5
by A verified traveller from IN

Nice looking compound

Posted 18-Nov-2016
Rooms were not up to the standard, feels all outdated and restroom could b properly cleaned.
1out of 5
by A verified traveller from Australia

WORST HOTEL TO STAY IN BALI NEVER STAY HERE

Posted 13-Nov-2016 on Wotif
I HAVE BOOKED MY ROOM FOR3 DAYS. THEY ALLOTTED US A GARDEN VIEW ROOM. WHEN WE CHEEKED IN ROOM WAS STINKING AND AIR CONDITION WAS NOT WORKING, WATER WAS DRIPPING FROM BATHROOM CEILING &THERE WERE MOSQUITOES WHEN I FIRST COMPLAINT , THEY SENT SOME ONE TO CHECK AIR CONDITION AND HE TOLD US THERE IS PROBLEM IN AIR CONDITION PLANT AND NOTHING MUCH HE CAN DO. SO I REQUESTED TO CHANGE MY ROOM BUT THEY DID NOTHING EVEN HOTEL WAS EMPTY. NEXT MORNING I SPOKE TWO TIMES AND EVERY TIME THERE WAS NEW PERSON AND I REPEATED MY STORY AND THEN THEY ASKED ME TO SPEAK WITH A DUTY MANGER . WHEN I SPOKE TO HER SHE WAS NOT AT ALL AWARE OF MY COMPLAINT. I ASKED TO REFUND FOR LAST NIGHT STAY AND TO CANCEL MY NEXT 2 DAYS BOOKING. I WAS NOT EXPECTING SUCH POOR SERVICE AND HORRIBLE ROOM CONDITION . SHE TOLD ME SHE CAN'T REFUND ME BECAUSE BOOKING WAS DONE BY AGENT SO THEY WILL REFUND TO AGENT OR GIVE ME A BATTER ROOM WHEN WILL BACK IN EVENING AND TOLD ME THAT SHE WILL SOME HOW REFUND ME FOR LAST NIGHT STAY SO ACCEPTED HER OFFER. OTHER ROOM WAS ON 3RD FLOOR ON A CORNER BUT WAS OK. SO WHEN I ASKED FOR REFUND FOR FIRST NIGHT THEY REFUSED AND OFFER US A FREE LUNCH OR FREE TRANSPORTATION TO AIRPORT. THEY OFFERED ME REFUND WHICH WAS NOT AT ALL ACCEPTABLE . SO I ASKED FOR ONE FREE NIGHT STAY BECAUSE HOTEL WAS ALMOST EMPTY! OR SPA TREATMENT FOR MY WIFE BUT DID'N GIVE US ANYTHING. ROOM CONDITION AND SERVICE WAS HORRIBLE AND COMPLETELY UNSATISFIED AND UNHAPPY. NEVER STAY HERE ONLY BIG NAME WITH WORST SERVICE
4out of 5
by A verified traveller

Comfortable and relaxing

Posted 10-Nov-2016 on Hotels
We had a comfortable and relaxing stay and enjoyed the resort grounds and amenities. The resort staff were exceptionally helpful. We also enjoyed the breakfast buffet with its multitude of eastern and western food offerings.
5out of 5
by A verified traveller

Posted 01-Nov-2016 on Hotels
Good stay. The air conditioning was not upto the mark in the room and was warm.
4out of 5
Recommended
for Everyone
by A verified traveller from Hong Kong

Great Hotel, very nice setup, not always brand new

Posted 30-Oct-2016
Pros: Pool, location, garden, atmosphere, staff
Cons: Noice of aircon, bit overpriced food for Bali
Location: Kind of shopping mall with quite ok restaurants, a small beach restaurant for good value only 400m south, in the north 300m some other beach restauran
Hugh Hotel, luckily not fully booked. As the areal is really big, lot of trees and gardening we never had the impression that it is overcrowded. The breakfast was excellent. As they just started the renovation of one of the restaurants we had to queue up for late breakfast twice (but less than 5 min.). Generally food is quite expensive, compared with the rest of Bali (and the restaurants near-by, we can strongly recommend the restaurant Loco, only 5 min walk in the shopping erea). Evening food is very good, snacks for lunch medium and overpriced. The beach is good, if you walk 500m south good for snorkeling, and if you have good waves...good for surfing. The pool is excellent, nice gardening, the slide was great for the kids - not very long but quite fast (do not forget an inflatable bodyboard or ring) Rooms are nice (some new painting would help), beds hard, size good - for up to 4 persons (2 kids on a nice sleeping "sofa'). Bed is quite hard. Got daily lot of fresh water bottles and fruits. Sum up: good hotel, maybe not always Grand Hyatt standard (room age) but a good place to spend a week...