Ratings based on 231 Verified Reviews

4.4 out of 5
86% of guests recommend
4.5 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from Australia

The good and the bad!

Posted 07-May-2017
After initial excitement we were very disappointed in the overall 'dated and dull' feel of this "5 star " hotel. We had expected peace and serenity but it was very noisy throughout the day and late into the night. We would rate it a 2-3 star hotel, however the staff were it's saving grace - curtious and accommodating they made up for the lack of star trimmings. The breakfast buffet was amazing, we had a different choice every day for the 2 weeks we stayed. Friday night cocktails and dinner on the beach was beautiful and well worth the $. Would we stay here again?... Definitely but when it is renovated.
4 out of 5
Recommended
for Everyone
by A verified traveller from Perth, Australia

Amazing service, food needs work

Posted 27-Apr-2017
As always the Balinese people and hotel staff were super friendly and helpful. I had stayed up the road at another hotel several times before but was with my partner this time so decided on Anantara. The view is spectacular and room too although there are some areas that need minor attention which I understand will be addressed with an upcoming renovation. I had made a few requests as part of celebrating an anniversary and they were all met. The team even went the extra mile to provide an anniversary cake, flowers and a card. I have previously eaten here and the food was 10/10, best meal I had in bali however this time around it was very disappointing. I'm not sure if the new restaurant at the top has all the good food now but the restaurant on the reception floor needs a lot of work. All in all a great stay but would suggest eating at the many fantastic restaurants available in Seminyak and canngu.
Comment from Hotel Management
29-Apr-2017 by Asti Dewi, Hotel Management
Dear Ronan, Thank you so much for your feedback. very happy to know that your first stay at Anantara Seminyak Bali was as your expectation. We are remaining fully committed to deliver the highest level of service to our guest and I genuinely feel honored that we have been able to make your stay a memorable one. Foremost i appreciate the feedback in regards to Wild Orchid Restaurant, currently we are in the discussion to change the restaurant concept layout and menu as well. While our MoonLite Kitchen and Bar serves Asian Foods, Wild Orchild will be more to italian and comfort food concept. We sincerely hope to be able to showcase the new Restaurant on your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Apr-2017
Amazing! Rooms were insane and location was perfect.
Comment from Hotel Management
29-Apr-2017 by Asti Dewi, Hotel Management
Dear Guest, Thank you so much for your fantastic comment, really appreciated. We look forward for your return.
5 out of 5
Recommended
for Everyone
by A verified traveller

Amazing hotel and room

Posted 24-Apr-2017
Our room was fabulous. So spacious and comfortable! Would go back for sure!
Comment from Hotel Management
26-Apr-2017 by Asti Dewi, Hotel Management
Dear Guest, Thank you so much for your kind feedback. We certainly look forward to see you.
2 out of 5
by A verified traveller from Mexico

Really deteriorated

Posted 14-Apr-2017
The hotel is really in bad conditions. The bathtube quite old. The terrace all broken stones. Painting urgently needed. Staff needs urgently a training. We arrived at 6.00pm... two more clients arrived after, and they were trying to attend to all at the same time, instead of finishing with us first. Then they said it was because they would gave us a better room. When we arrived to the room, really nothing extraoedinary, as I actually paid for a jacuzzi/ocean front room, exacly what we got... I also mentioned that it was our anniversary celebration, and they did nothing. Also, I was supposted to get a discount in our food, and we dosnt received any. Didnt claimed, as we were on hurry and needed to sleep after a trip of 38 hours and a check in of 45 minutes. The worst check in experience! I hope expedia can claim that discount back for credit, as this is the most expensive hotel paid imthis trip to Bali, and it has been the worst. Normally I get good experiences in Vip hotels, but this is really an ugly exception!
Comment from Hotel Management
26-Apr-2017 by Asti Dewi, Hotel Management
Dear Raquel, Thank you for the time to write us constructive feedback based on your recent stay at our resort. Please accept my sincere apologies for the adverse experiences you had encountered during your stay. Your comments have been taken seriously and all efforts will be made to make the necessary improvements. I am hoping to have the opportunity to welcome you back to showcase our Brand promise.
4 out of 5
Recommended
for Everyone
by A verified traveller

all of the right stuff a little long in the tooth

Posted 11-Apr-2017
wonderful locationand facilities. Could use some sometic updating. Food delicious service excellent
Comment from Hotel Management
12-Apr-2017 by Asti Dewi, Hotel Management
Dear Guest, thank you so much for your positive feedback in regards to our location, food and the services from our associates. Really appreciated. Pleased to inform you we are in the last stage of hotel renovation, hopefully we will finish the first batch this year and we look forward to see you in the new look of Anantara
5 out of 5
Recommended
for Everyone
by A verified traveller from toronto

Beautiful boutique hotel situated on the beach

Posted 20-Feb-2017
The Anantara Seminyak was an amazing experience for us. The staff were pleasant, friendly and helpful. The rooms are unbelievable and we had a spectacular view of the ocean. I would highly recommend this hotel to anyone looking to stay at a quiet, luxurious spot in Seminyak.
Comment from Hotel Management
26-Feb-2017 by Asti Dewi, Hotel Management
Dear Corrine, Thank you so much for your time to share your feedback through Expedia and for recommending us. It has been a pleasure to host you in the resort and we look forward to welcome you back soon!
5 out of 5
by A verified traveller

Perfect!

Posted 19-Feb-2017 on Hotels
Was literally amazing! Huge room, large bathroom, with out side space and jacuzzi. I shared my plans to get engaged with the experience guru Mr Arya and he really helped me to make it the most memorable day.
Comment from Hotel Management
26-Feb-2017 by General Manager, Hotel Management
Dear Guest, Once again, congratulations for your engagement! So happy you shared this moment with us in Anantara Seminyak Bali. We wish you peaceful and wonderful times ahead in life. Your comment has been shared to our associates, especially Arya who always makes us proud. Looking forward to have you on your honeymoon or your 1st anniversary trip with us. Yours sincerely, Asti Dewi Director of Rooms
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Feb-2017
Great location and very fine view. We had a enjoyable vacation there.
Comment from Hotel Management
26-Feb-2017 by Asti Dewi, Hotel Management
Dear Guest, Thank you so much for your gracious review. It has been a pleasure to host you in the property and we look forward to welcome you back.
3 out of 5
by A verified traveller

Nice enough hotel but requires updating

Posted 10-Feb-2017
Balcony door was broken so had to wait until next day before it was fixed. No discount on that night. My partner also got food poisoning from the breakfast. For what you pay you would expect more.
Comment from Hotel Management
17-Feb-2017 by Asti, Hotel Management
Dear Guest, Thank you so much for your feedback. Please allow me to apologize for the adverse encountered during your stay. I trust that we have took immediate action by moving the room allocation on the first night also discount of 50% in food and beverage while the room was being prepared. In regards to the food poisoning, we are taking this report very seriously. My associates has offered a doctor, even their escort to the nearest hospital for further examination which was refused. On operational side, after receiving the comment, our F&B team has gone through to check whether any other guest reporting the same which we did not find. I sincerely hope by the time you read this respond your partner has fully recovered.