Ratings based on 18 Verified Reviews

3.1 out of 5
44% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from england

building work

Posted 18-Jul-2017
Pros: out of the way
Cons: Its all getting very old and worn
Location: it is away from the heart of Baku 20 mins walk but this is along a very modern well kept park
the see view room looks out to the sea but it is partly blocked by the very large big building they are making next to the hotel. The room was clean but it does suffer with damp black mould the towels in the bathroom have seen better days very old. This was what I was expecting Baku is growing very quickly it needs to bring standards along with it.
5 out of 5
Recommended
for Everyone
by A verified traveller from New York, NY

Topped themselves!

Posted 16-Mar-2017 on Orbitz
In addition to all of the reasons I previously mentioned as contributing to a good experience, the staff outdid themselves accommodating last minute travel plans. They also tactfully addressed the noise issue I experienced.
4 out of 5
Recommended
for Everyone
by A verified traveller from New York, NY

Great Sea View and Staff

Posted 13-Mar-2017 on Orbitz
I had a nice room with a balcony and private sea view for a very good price. The staff was warm, welcoming and helpful. Shahin and his colleagues went out of their way to make sure my stay was smooth and pleasant. This included changing my room and coordinating with the airport to retrieve lost luggage. I also enjoyed room service, spa services and the care the housekeepers took. The only downside was noise from construction next door, although this was only during normal work hours, and noise from some guests, which was not.
3 out of 5
by A verified traveller from United Arab Emirates

Posted 18-Dec-2016
Pros: is near to the Cornish and sea
Location: many supermarket was down to the hotel and the people was so nice and near to long Cornish
the staff in the hotel was so nice and helpful but the hotel in general is poor and the furniture was so old and the TV is old box with one Chanel only. i rate this hotel as 3 star only
4 out of 5
Recommended
for Everyone
by A verified traveller from Nairobi

Nice hotel close to Crystal Hall.

Posted 04-Dec-2016
I visited for the Chess Olympiad in September. The hotel had many players from South America (probably 150) in total. The hotel was comfortable and the price was very reasonable. The great thing was the few shops that were opposite where you could go and buy sweets, drinks etc. The food for the players was fair and freshly prepared - I had no upset stomach. Room was huge. 5 Manat by taxi to Crystal or 2 Manat with Uber or you could even walk if you wanted. The downside - huge windows facing the sea and the road. Great view but then the bright sun wakes you up. That was OK with me as I could not sleep past 7am. The noise is very dull and does not bother you once you shut the door/windows properly. If you want real luxury then better to go to another hotel and pay the extra. I was alone and happy with the hotel. Will stay at hotel if I visit Baku again.
1 out of 5
by A verified traveller

50 character not enough to write all the bad thing

Posted 03-Oct-2016
I'm reach hotel around 5pm, but the reception give out my booking room to others walk in customer and arrange me go to nearby standard twin room without any deduction of the 1st day charges. 2nd day, I went to reception and want to check in with the room that I booked that they promise to give back to me but the reception say he don't know anything about this. After argue awhile , he say he will check with their manager but his attitude bad. Then I left my luggage and go to work. After work, they give back the booking room to me but the condition not really good. I saw rubbish on the floor. The next day when I come back from work, rubbish still can found the floor and the room clean is really suck. Bed sheet not changing for 8day. Toilet no refill during room cleaning, need me go request from the reception and the reception smile with his colleague. This really make me feel like they purposely do so. Even the free bottle water per day also no refill. When I asking the price of extend per day, reception only answer me that their sale manager is the one who know the price and their sales manager only available between 10am to 4pm. My working hrs is from 8 am till 7pm, confirm that I can't ask.so I ask them let know the price after they ask from their sales manager but end up no answer from them. This is not only happen one time, even happen when the 2nd times I ask . I curious that the room rate per night is not fix and no display on the reception? Why the price is so secret?
3 out of 5
by A verified traveller

This traveller left a rating score only Posted 21-Sep-2016 on Hotels
2 out of 5
by A verified traveller from Dubai, UAE

a poorly maintained hotel with 5 stars?

Posted 17-Sep-2016 on Ebookers
Pros: The staff does not look like to have customer service experience but they try their best!
Cons: The hotel needs either to be downgraded to 3 stars or remodelled if they want to keep a 5 star rating
Location: Run-down part of the town. But 10 minutes away (by taxi) to the old city, which is well preserved.
The hotel is located in a run-down part of Baku. The hotel is rated 5 stars probably because the rating has not been revised since the soviet regime collapsed and new, modern hotels, have been built in Baku. The room facilities are very basic, poorly maintained and not particularly clean. For instance we had problem with flushing the toilet that eventually was repaired. If someone from an adjacent room take a shower the level of noise is extraordinary. Breakfast is very basic, as I had already experienced in other trips to Russia proper.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 23-Jun-2016 on Hotels
2 out of 5
by marc from Montreal

Posted 22-Jun-2016 on Hotels
Lucky I only needed to sleep and did not need to spend time at the hotel