Ratings based on 69 Verified Reviews

4.6 out of 5
89% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from St Petersburg

Posted 04-May-2017
Great breakfast, very comfortable bed, amazing seaside location, only 20 minutes walk to the old city. The staff is nice and helpful, they also take feedback seriously, all of my concerns (only one concern actually) were acted upon very quickly. Unlike many other properties, this hotel offers very nice toiletry and had a decent hair dryer in the room (which as a female traveler I value a lot). I would definitely recommend this hotel for your stay in Baku!
3 out of 5
by A verified traveller

Good location but not worth the 5 star

Posted 24-Feb-2017
My experience was not at all a 5 star level experience. When i first came, i had to call the housekeeping to change the beddings because it was dirty with pubic hairs both in the sheets and comfort linen. They changed everything with new ones but there was a tear on the linen and the beddings were old - not a 5 star quality! All the facilities - pool, sauna and hamman were closed for maintenance the whole of my 4 days stay and they did not compensate for that. I intentionally booked for a 5 star for these facilities but it was not mentioned in any of the booking sites that it will be closed. They should compensate for it somehow. only the reception staff can speak english. The hotel must train the utility staff how to be hospitable and greet good morning/evening to guests. The reception staff were very helpful and friendly. The concierge Taymour was also helpful booking all my tours and even calling me during his day off to ensure that i get to my appointment on time. Overall, hilton hotel must improve their quality control particularly in terms of housekeeping and room cleanliness to ensure that the room has new linens. I noticed that housekeeping does not even wipe the phones and furnitures and clean the toilet bowls. they were always in a hurry to clean. This is a 5 star hotel and must live up to its standards.
5 out of 5
by Simon

This traveller left a rating score only Posted 19-Feb-2017 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveller

Good location for F1

Posted 17-Feb-2017
The hotel is nice however the resteraunt are not up to 5 star level. The room is nice but it does not have the modern things that most hotels have now a day such as the electronic do not disturb. Also no free wifi.
5 out of 5
by A verified traveller

Posted 09-Feb-2017 on Hotels
Good
4 out of 5
Recommended
for Everyone
by A verified traveller from B

Posted 05-Feb-2017
The hotel is a nice hotel, with great facilities. The staff could gain some improvement. Learn how to manage a hotel at high capacity.
4 out of 5
Recommended
for Everyone
by A verified traveller from Cairo

Good hotel for business and leasure

Posted 14-Dec-2016
Pros: Location, Spa, Internet speed, and of course the sky bar where you can see Baku from the 30th floor in 360 view
Cons: Staff needs to know more english and time of the room cleaning needs to be flexible
Location: Near to almost everything plus its on the sea side
Overall is good, nothing to complain. they also have a very good massage service with really excellent staff. plus a really nice fast internet WiFi
5 out of 5
by A verified traveller

Posted 04-Dec-2016 on Hotels
Staying in Hilton Baku added more value to my stay in Baku.
5 out of 5
Recommended
for Everyone
by A verified traveller from US

nice location and clean good hotel

Posted 30-Oct-2016
Pros: all facilities was good including all staff
Cons: there is nothing to say negative points about this hotel
Location: location is good to close most of the important points in walking distance
5 out of 5
by A verified traveller from UK

strongly recommended for business trips.

Posted 10-Sep-2016 on Hotels
4 day, on site seminar. Hotel business facilities are well managed (Samra). spectacular revolving restaurant on 25th floor. always plenty of staff around for help. Already planning next visit.