Ratings based on 80 Verified Reviews

4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from ANKARA

EVERYTHING WAS SUPERB! FIVE PLUS RATING!

Posted 05-Sep-2017
Pros: Everything was so superb! They upgraded our room to Executive Suite - with excellent seaside view! Staff was very kind and respectful.
Cons: EVERYTHING WAS SUPERB!
Everything was so superb! They upgraded our room to Executive Suite - with excellent seaside view! Staff was very kind and respectful. Our suite was excellent. My daughter and I thoroughly enjoyed the Executive Lounge - fantastic ambiance. Azeri hospitality was just fantastic! We had a terrific and memorable experience staying at the HILTON BAKU and the wonderful city of BAKU! Azeri people in Baku were so kind and hospitable to us everywhere we went! The beautiful seaside strip reminded us of our recent wonderful trip to BUSAN, SOUTH KOREA, another wonderful seacost city. I highly recommend all people to come to the wonderful city of Baku and definitely stay in the Executive Suite at the BAKU HILTON!
5 out of 5
Recommended
for Everyone
by A verified traveller from royadh, Saudi arabia

Posted 23-Aug-2017
It's was the best hotel about the location,it's near from the mall , the sea, and from the downtown I really recommend this hotel for all the people who like to enjoy in BAKU.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel not close to a public beach

Posted 08-Jul-2017
Very nice experience the location is excellent The hotel and the room is clean and nice . I loved the gym and the breakfast area on floor 17th . The roof top pool and spa is excellent In general we had a very good experience.
4 out of 5
by Omar

Posted 10-May-2017 on Hotels
It was very good but you take charge when i useing Wi-Fi
5 out of 5
Recommended
for Everyone
by A verified traveller from St Petersburg

Posted 04-May-2017
Great breakfast, very comfortable bed, amazing seaside location, only 20 minutes walk to the old city. The staff is nice and helpful, they also take feedback seriously, all of my concerns (only one concern actually) were acted upon very quickly. Unlike many other properties, this hotel offers very nice toiletry and had a decent hair dryer in the room (which as a female traveler I value a lot). I would definitely recommend this hotel for your stay in Baku!
4 out of 5
by amna

Recommend hotel

Posted 23-Apr-2017 on Hotels
Great location
5 out of 5
by Sophie

This traveller left a rating score only Posted 04-Apr-2017 on Hotels
5 out of 5
by Maryam

Nice location

Posted 19-Mar-2017 on Hotels
Good but the wifi is not free in the rooms Friendly staff Comfort beds Locaton is perfect Nice sea view Good breakfast
4 out of 5
by Cemal

This traveller left a rating score only Posted 17-Mar-2017 on Hotels
3 out of 5
by A verified traveller

Good location but not worth the 5 star

Posted 24-Feb-2017
My experience was not at all a 5 star level experience. When i first came, i had to call the housekeeping to change the beddings because it was dirty with pubic hairs both in the sheets and comfort linen. They changed everything with new ones but there was a tear on the linen and the beddings were old - not a 5 star quality! All the facilities - pool, sauna and hamman were closed for maintenance the whole of my 4 days stay and they did not compensate for that. I intentionally booked for a 5 star for these facilities but it was not mentioned in any of the booking sites that it will be closed. They should compensate for it somehow. only the reception staff can speak english. The hotel must train the utility staff how to be hospitable and greet good morning/evening to guests. The reception staff were very helpful and friendly. The concierge Taymour was also helpful booking all my tours and even calling me during his day off to ensure that i get to my appointment on time. Overall, hilton hotel must improve their quality control particularly in terms of housekeeping and room cleanliness to ensure that the room has new linens. I noticed that housekeeping does not even wipe the phones and furnitures and clean the toilet bowls. they were always in a hurry to clean. This is a 5 star hotel and must live up to its standards.