Ratings based on 113 Verified Reviews

4.6 out of 5
78% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 14-May-2018
5 out of 5
Recommended
for Everyone
by A verified traveller from Doha, Qatar

Great location and service

Posted 17-Apr-2018
The hotel was everything we hoped for, and more! Rooms were spacious and clean. One word of caution is not to remove anything from the minibar to put your own water bottles in because they have sensors and you'll be charged automatically for anything that is removed. Fortunately, our large bill was corrected when we told them why we had removed everything and had put all items back in the fridge before leaving. Front desk is quite slow for check in and check out so don't leave it until the last minute to check out. We loved the 360 revolving restaurant/bar on the 23rd floor. The views are amazing and it's wonderful to have a tasty hamburger and fries and a drink while watching the lights of the city! The morning buffet was also very good and had a big variety of foods but is quite expensive. Location is great for walking along the waterfront and is quite easy to reach the old walled city, the Port Mall, and there is also a mall right across the road that has a nice grocery store in the basement to pick up snack foods. The spa is great and has a nice area to sit in relaxing chairs overlooking the city, and there are also lots of reclining chairs in the pool area. There is a good sized gym and the pool is also nice although not very deep for swimming. Taxis are available out front most of the time if you need a drive.
5 out of 5
Recommended
for Everyone
by A verified traveller from Manchester uk

Central location. Great views

Posted 09-Mar-2018
Cons: Lots of great expanses of glass so you can take in all the views. But would be a nice touch if they were cleaned a little more often
Very welcoming and helpful staff from the moment you pull up. Must have some of the best views of the city day or night. Try to top 360 bar and let the revolving floor give you the full panoramic of the city while sitting still
Comment from Hotel Management
12-Mar-2018 by Lars Sammelius , Hotel Management
Dear Adrian, Thank you for taking time and sharing your review of Hilton Baku. I am happy to know that you found our central location and rotating 360 Bar to your satisfaction. Special thanks for highlighting service provided to you by our team members. We cannot wait to welcome you back again soon. Kind Regards, Lars Sammelius Director of Operations
5 out of 5
Recommended
for Everyone
by A verified traveller from baku

Outstanding service

Posted 06-Mar-2018
I was greeted well by the staff, nizar was really helpful and another lady with him the spa is great and the gym opens 24 hrs
Comment from Hotel Management
12-Mar-2018 by Lars Sammelius, Hotel Management
Dear Ahmed, First and foremost, thank you for sharing your feedback on your stay at Hilton Baku. I am happy to read your warm compliments about service provided to you by our team members. Hilton team works hard to ensure that each guest leaves with a feeling of satisfaction. We cannot wait to welcome you back soon again. Kind Regards, Lars Sammelius Director of Operations
5 out of 5
by A verified traveller

wonderful stay

Posted 22-Jan-2018 on Hotels
Very enjoyable stay. The staff were extremely helpful and pleasant.
5 out of 5
Recommended
for Everyone
by A verified traveller from kuwait

highly recommended

Posted 21-Jan-2018
Great stay and location, cosy place and helpful staff
Comment from Hotel Management
12-Mar-2018 by Lars Sammelius, Hotel Management
Dear Fahed, Thank you for taking time and sharing you feedback about Hilton Baku. I am happy to know you had lovely stay with us and enjoyed our comfortable facilities and service provided by our dedicated Hilton Team. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency. We hope to welcome you back soon. Kind Regards, Lars Sammelius Director of Operations
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 06-Jan-2018 on Hotels
5 out of 5
by Abdullah

This traveller left a rating score only Posted 31-Dec-2017 on Hotels
5 out of 5
by ahmed hassan

This traveller left a rating score only Posted 26-Nov-2017 on Hotels
5 out of 5
by A verified traveller

Excellent choice Hilton Baku

Posted 30-Oct-2017 on Hotels
excellent hotel very well located