Indoor pool, seasonal outdoor pool, pool loungers

Reviews of Fairmont Baku - Flame Towers

5 out of 5
Fairmont Baku - Flame Towers
1a Mehdi Huseyn Str, Sebail District, Flame Towers, Baku

Reviews

9.0

Wonderful

Rating 10 - Excellent. 29 out of 43 reviews" "
Rating 8 - Good. 8 out of 43 reviews" "
Rating 6 - Okay. 4 out of 43 reviews" "
Rating 4 - Poor. 1 out of 43 reviews" "
Rating 2 - Terrible. 1 out of 43 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Rebecca

Liked: Property conditions & facilities, room comfort
Great hotel but lagging simple procedures.
Check in was easy and welcoming. However, the keycard did not work and I called reception and then I had to go back downstairs for them to actually register the keycard. The facilities were good with a nice and spacious gym and pool with a refreshing water machine to drink at your disposal. There are plenty of coffee shops and restaurants in this hotel but not much around the area. The most disappointing thing would have had to have been the breakfast service. I ordered room service and altogether it had taken an hour and a half to arrive with all of the items. First, it was delayed, I guess due to high demand, but then a lot of the items were missing which they failed to tell me about. I had to call again and remind them that they had forgotten items (bread basket, pastries, mushrooms, fresh fruit and muesli) they came back with bread and pastries and the guy on the phone said they had ran out of muesli (not even a replacement or an apology) still no fruit and mushrooms so I gave up. The second part was that the room was not cleaned properly and had lots of finger prints and cup marks (considering it's supposed to be a 5 star hotel). The actual hotel is nice with amazing facilities and options but the staff could be a bit more noticeable with orders and simple hotel procedures. I was a little disappointed given the price to stay there.
Stayed 1 night in Sep 2023
Response from Tarlan Niyazova on 10 Oct 2023
Dear Ms. Rebecca,Thank you for taking the time to tell us about your experience at Fairmont Baku - Flame Towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tarlan Niyazova Front Office Manager

10/10 Excellent

John-Christopher

Stayed 3 nights in Sep 2023
Response from Tarlan Niyazova on 11 Dec 2023
Dear Mr. John-Christopher,We very much appreciate your review regarding your stay at Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tarlan NiyazovaFront Office Manager

8/10 Good

Zamir

Liked: Cleanliness, property conditions & facilities, room comfort
Nice experience
Roon is big and very convenient. Sadly, we had a rear city view which spoiled our experience. For 3 days in a raw we had to call service center to ask for hands towels which were missing from an unknown reason. Relatively nor far from the old city if you use the near by monorail.
Stayed 6 nights in Sep 2023
Response from Tarlan Niyazova on 10 Oct 2023
Dear Mr. Zamir Segev,Thank you for taking the time to tell us about your experience at Fairmont Baku - Flame Towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tarlan Niyazova Front Office Manager

10/10 Excellent

Bhupendra

Stayed 1 night in Sep 2023
Response from Tarlan Niyazova on 28 Sept 2023
Dear Mr. Bhupendra,We very much appreciate your comments regarding your stay at Fairmont Baku - Flame Towers. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tarlan NiyazovaFront Office Manager

10/10 Excellent

Tomas, PRAGUE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we missed the service at the pool and a richer breakfast
Stayed 3 nights in Aug 2023
Response from Tarlan Niyazova on 29 Aug 2023
Dear Mr. Tomas,Thank you for the review of our hotel.We hope to welcome you back to our property soon.Sincerely,Tarlan NiyazovaFront Office Manager

6/10 Okay

ASHISH

Liked: Cleanliness, property conditions & facilities, room comfort
The location is excellent. Limited food choices for vegetarian Indians. Considering the number of Indian tourists going to Baku and also staying in Fairmont Hotel, an Indian chef should be there to plan the menu. The dining room staff needs more training to handle guests and volume. Most servers usually run around without any proper plan. I think they were college graduates as they lacked professional approach. In the morning the breakfast area used to be a chaos due to responsibilities not clearly assigned. The room used to get serviced by 5 pm next day. Also, the hotel is very frugal in providing water bottles, tea, etc in the room.
Stayed 4 nights in Aug 2023
Response from Tarlan Niyazova on 28 Sept 2023
Dear Mr. Ashish,Thank you for taking the time to tell us about your experience at Fairmont Baku - Flame Towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Tarlan NiyazovaFront Office Manager

6/10 Okay

Verified traveller

No fridge or mini bar in the room No toilet utensils
Stayed 5 nights in Aug 2023
Response from Tarlan Niyazova on 21 Aug 2023
Dear Guest,Thank you for taking the time to tell us about your experience at Fairmont Baku - Flame Towers.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Tarlan NiyazovaFront Office Manager

2/10 Terrible

Yakov

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This hotel is a disgrace to the wonderful city of Baku. You are only paying for the view of the beautiful city from the room, but the hotel itself is terrible, with service at the level of cheap motels in residential areas. They didn't even want to unlock our refrigerator and required a deposit, even though the room cost about $500 for one day. By the way, the $200 deposit was never returned; it's been 2 months. I don't recommend ever staying in this dump.
Response from Tarlan Niyazova on 21 Aug 2023
Dear Mr. Yakov,Thank you for taking the time to tell us about your experience at Fairmont Baku - Flame Towers.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Tarlan NiyazovaFront Office Manager

6/10 Okay

Meshaal

Liked: Cleanliness
Disliked: Staff & service, amenities
Bad
Stayed 7 nights in Jul 2023
Response from Tarlan Niyazova on 31 Jul 2023
Dear Mr. Meshaal,We very much appreciate your feedback regarding your stay at Fairmont Baku - Flame Towers. Thank you for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Tarlan NiyazovaFront Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Tarlan Niyazova on 27 Jul 2023
Dear Guest,Thank you for the great review of our hotel.We hope your next experience will be as pleasant as the previous one.Sincerely,Tarlan NiyazovaFront Office Manager

10/10 Excellent

PAUL, Manchester

Stayed 1 night in Jul 2023
Response from Tarlan Niyazova on 31 Jul 2023
Dear Mr. Paul,We very much appreciate your feedback regarding your stay at Fairmont Baku - Flame Towers. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tarlan NiyazovaFront Office Manager

10/10 Excellent

JANOS, Budapest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE BREAKFAST IS DELICIOUS AND WITH A PLENTY OF VARIETY, BUT RELATIVELY EXPENSIVE. the funicular is a good option for the seaside promenade
Stayed 3 nights in Apr 2023
Response from Tarlan Niyazova on 2 May 2023
Dear Mr. Janos, We would like to thank you for taking the time to write your feedback regarding your stay at Fairmont Baku Flame Towers. We are delighted that you enjoyed your stay and hope to welcome you back soon.Sincerely, Tarlan Niyazova Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Tarlan Niyazova on 17 Apr 2023
Dear Guest,Thank you for the review of our hotel.Sincerely,Tarlan NiyazovaFront Office Manager

10/10 Excellent

ALONA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! Best staff!!!!! Spotless clean!! Amazing location!! Thank you!!! ❤️
Stayed 9 nights in Apr 2023
Response from Tarlan Niyazova on 17 Apr 2023
Dear Ms. Alona,Thank you for the great review of our hotel.We are delighted that you enjoyed your stay and hope to see you again soon.Sincerely,Tarlan NiyazovaFront Office Manager

8/10 Good

James

Stayed 4 nights in Nov 2022

10/10 Excellent

JARRID

Stayed 5 nights in Nov 2022

10/10 Excellent

Evgeny, Moscow

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent My Expedia status was recognized, I’ve got early check in and my room was upgraded. Great view from the room.
Stayed 1 night in Oct 2022
Response from Tarlan Niyazova on 31 Oct 2022
Dear Mr. Evgeny,Thank you for the great review of our hotel.We are glad that you enjoyed your recent stay with us, and we hope to welcome you back very soon.Sincerely,Tarlan NiyazovaFront Office Manager

8/10 Good

VIVEK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast needs improvement
Hotel is very good but the morning breakfast was less than average.
Stayed 2 nights in Oct 2022
Response from Tarlan Niyazova on 17 Oct 2022
Dear Mr. Vivek, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again soon. Sincerely, Tarlan Niyazova Front Office Manager

10/10 Excellent

Khalid

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, spacious room
Stayed 1 night in Sep 2022
Response from Tarlan Niyazova on 26 Sept 2022
Dear Mr. Khalid,We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. Thank you for sharing your experience, and we hope your next visit will be as pleasant.Best Regards, Tarlan NiyazovaFront Office Manager

10/10 Excellent

Pedro

Stayed 1 night in Sep 2022
Response from Tarlan Niyazova on 5 Jan 2023
Dear Mr. Pedro,We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. Thank you for sharing your experience, and we hope your next visit will be as pleasant.Best Regards, Tarlan NiyazovaFront Office Manager

10/10 Excellent

Pedro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with amazing views. The room was spacious and modern, and the views over Baku bay were worth every penny!!! Excellent.
Stayed 2 nights in Sep 2022
Response from Tarlan Niyazova on 26 Sept 2022
Dear Mr. Pedro,We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. Thank you for sharing your experience, and we hope your next visit will be as pleasant.Best Regards, Tarlan NiyazovaFront Office Manager

10/10 Excellent

Stephen, Bury

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional in every way
Stayed 7 nights in Sep 2022
Response from Tarlan Niyazova on 26 Sept 2022
Dear Mr. Stephen,We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. Thank you for sharing your experience, and we hope your next visit will be as pleasant.Best Regards, Tarlan NiyazovaFront Office Manager

10/10 Excellent

Klaudia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with convenient location and great view on the Baku city - the staff is friendly and helpful.
Stayed 3 nights in Aug 2022
Response from Gunay Suleymanli Guest Relations Supervisor on 22 Aug 2022
Dear Klaudia, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunay Suleymanli Guest Relations Supervisor

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star hardware! 5 star service!
Good location. Iconic landmark. Gold status recognised, free room upgraded and late check out.
Stayed 1 night in Jul 2022
Response from Gunay Suleymanli Guest Relations Supervisor on 15 Aug 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunay Suleymanli Guest Relations Supervisor

6/10 Okay

Jabor

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Good view Dirty sheets, dirty toilets
Stayed 4 nights in Jun 2022
Response from Gunay Suleymanli Guest Relations Supervisor on 3 Jul 2022
Dear Mr. Jabor, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunay Suleymanli Guest Relations Supervisor

10/10 Excellent

Eyad

Stayed 4 nights in Jun 2022
Response from Gunay Suleymanli Guest Relations Supervisor on 28 Jun 2022
Dear Mr Eyad, We much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your comments. Best Regards, Gunay Suleymanli Guest Relations Supervisor

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2022
Response from Gunay Suleymanli Guest Relations Supervisor on 26 May 2022
Dear Mr. Ali, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Gunay Suleymanli Guest Relations Supervisor

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel!
Stayed 2 nights in Nov 2021
Response from Gunay Suleymanli Guest Relations Supervisor on 26 May 2022
Dear Ms. Sara, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Gunay Suleymanli Guest Relations Supervisor

10/10 Excellent

Leone, City island

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an absolutely fantastic stay here at the Fairmont Baku hotel. Incredible staff.They do everything to make you happy. The hotel is beautiful, extremely conveniently located with all the amenities one can think of. The rooms are incredibly large with breathtaking views of the city or the sea. Everything here is 1st class.
Stayed 3 nights in Mar 2022
Response from Anar Osmanov on 8 Apr 2022
Dear Leone, we very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anar Osmanov Front Office Manager

10/10 Excellent

Ehab

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Gunay Allahverdiyeva Guest Relations Supervisor on 26 Feb 2022
Dear Mr Ehab, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Best Regards, Gunay Allahverdiyeva Guest Relations Supervisor

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Gunay Allahverdiyeva Guest Relations Supervisor on 6 Feb 2022
Dear Valued Guest, Thank you for sharing your experience with Fairmont Baku - Flame Towers! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Best Regards, Gunay Allahverdiyeva Guest Relations Supervisor

8/10 Good

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff at Kamran was our waiter every night and he was just out of this world with the level of service he provide. As well the team of the front desk and phone very cordial and helpful, my room lights were turning on by themselves however just made one call and they came to fixe it right away same for the water pressure.
Stayed 2 nights in Dec 2021
Response from Gunay Allahverdiyeva Guest Relations Supervisor on 7 Dec 2021
Dear Manuel, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. I will share your comments with our team as well as Kamran. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Gunay Allahverdiyeva Guest Relations Supervisor

10/10 Excellent

Ila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough about Shahriyar and Emil. They were beyond any of my expectations. Customer service that they showed was more that you can ever expect. Never seen anything like that. Those guys are the best
Stayed 8 nights in Nov 2021
Response from Gunay Allahverdiyeva Guest Relations Supervisor on 30 Nov 2021
Dear lla, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunay Allahverdiyeva Guest Relations Supervisor

8/10 Good

samah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cridt card issues
Every thing is perfect, cridt card issues as the payment declined some times for international credit cards.
Stayed 3 nights in Nov 2021
Response from Gunay Allahverdiyeva Guest Relations Supervisor on 29 Nov 2021
Dear Mr. Samah, Thank you for taking the time to share your comments regarding your recent stay with us. Your comments and feedback are greatly appreciated and welcomed by us at Fairmont Baku. We are very much looking forward to the opportunity of welcoming you back to Fairmont Baku Flame Towers Azerbaijan. Sincerely, Gunay Allahverdiyeva Guest Relations Supervisor

10/10 Excellent

ZVIA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairmont hotel # amazing holiday
The time at fairmont hotel was amazing!!! Beautiful place, great staff, very clean, the spa, restaurant... I got a quick answer for everything. The place how was less then good was the staff how help at the table in the dining room. But everything else was so perfect, that we where happy we chose fairmont. Thank you!!!!!
Stayed 3 nights in Oct 2021
Response from Gunay Allahverdiyeva Guest Relations Supervisor on 26 Oct 2021
Dear ZVIA, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Jaemin

Stayed 2 nights in Nov 2023
Response from Tarlan Niyazova on 11 Dec 2023
Dear Mr. Jae Min,We very much appreciate your review regarding your stay at Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tarlan NiyazovaFront Office Manager

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Aug 2023
Response from Tarlan Niyazova on 23 Aug 2023
Dear Guest,Thank you for the review of our hotel.Kindly be informed that it would be much appreciated if you could share any detail related to your experience at our property as in this case with no full name or stay details are indicated.Sincerely,Tarlan NiyazovaFront Office Manager

10/10 Excellent

sedat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Tarlan Niyazova on 19 Jul 2023
Dear Mr. SedatThank you for the great review of our hotel!We are delighted that you enjoyed your stay and hope your next visit will be as pleasant as the previous one.Sincerely,Tarlan NiyazovaFront Office Manager

8/10 Good

Pedro Alberto Plaza

Travelled with family
Liked: Cleanliness, staff & service
Lo mejor es que se encuentra en las icónicas flame towers, el mantenimiento de las instalaciones se encuentra descuidado.
Stayed 3 nights in Apr 2023
Response from Tarlan Niyazova on 10 May 2023
Dear Mr. Plaza Gonzales,We very much appreciate your comments regarding your stay at Fairmont Baku Flame Towers.Thank you for sharing your feedback and we hope your next visit will be more pleasant than the previous one.Sincerely,Tarlan NiyazovaFront Office Manager

10/10 Excellent

Bjorg

Liked: Staff & service, property conditions & facilities, room comfort
Godt hotell
Vi fikk oppgradering fra city view til sea view fordi jeg ba om det. Superhyggelig betjening, spesielt i frokostsalen, men veldig hyggelig ellers også. Rommet var stort nok, men neppe 50 kvm. Veldig gode senger. Hørte ingen støy fra naborom.
Stayed 10 nights in Mar 2023
Response from Tarlan Niyazova on 15 Mar 2023
Dear Mr. Bjorg,Thank you for the great review of our hotel!We hope to welcome you soon at our hotel.Sincerely,Tarlan NiyazovaFront Office Manager

10/10 Excellent

Anders

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk hotell. Nydelig mat, god service, fine faiclititer. litt lite badebasseng, min venn Olav var ikke fornøyd med massasjen han fikk på spaet og hadde vondt i ryggen etter massajse. jeg var medium fornøyd med massasjen jeg fikk.Kebab tilgjenglig på roomservice var av ypperste ypperste klasse.
Stayed 2 nights in Dec 2022
Response from Tarlan Niyazova on 15 Dec 2022
Dear Mr. Hagestande,We very much appreciate your comments regarding your stay at Fairmont Baku - Flame Towers. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that yours and Mr. Olav's next visit will be more pleasant.Sincerely,Tarlan NiyazovaFront Office Manager

10/10 Excellent

Morten Enger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Gunay Suleymanli Guest Relations Supervisor on 15 Aug 2022
Dear Morten Enger, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunay Suleymanli Guest Relations Supervisor

10/10 Excellent

Furkan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Mitarbeiter sind sehr nett. Das Essen generell ist super. Die Zimmer sind riesig. Gerne wieder!
Stayed 3 nights in Dec 2021
Response from Gunay Allahverdiyeva Guest Relations Supervisor on 31 Dec 2021
Dear Mr. Furkan, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunay Allahverdiyeva Guest Relations Supervisor