Ratings based on 240 verified reviews

4.8 out of 5
85% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller from Massachusetts

Posted 17-Sep-2019
Room is small and window is facing a wall As a result he Room is always dark
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 09-Sep-2019
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 09-Sep-2019
5 out of 5
by a verified traveller

Posted 01-Sep-2019
Rooms are exactly like the pictures, beautiful!! The staff was very professional, friendly and helpful! We will definitely be back. Thank you for a wonderful stay!!
Comment from Hotel Management
04-Sep-2019 by Daniela Almeida, Guest Service., Hotel Management
Dear Guest, how nice to ear that you have a nice time in Lisbon and at Hotel da Baixa. Our team works hard to see our guests smiling and having a nice time with us. It was a pleasure to have you as our guest and we hope see you soon on your next visit to our city. Best Regards,
5 out of 5
by a verified traveller

Posted 29-Aug-2019
Comment from Hotel Management
30-Aug-2019 by Daniela Almeida, Guest Service., Hotel Management
Dear guest, thank you soo much for your review. It was a pleasure to have you with us and we hope see you soon on your next visit to our enchanting city. Best Regards,
5 out of 5
by a verified traveller from Doha

Posted 12-Aug-2019
Great location, near river and justa Santa lift. Beautiful hotel, yummy breakfast. Free drinks from mini bar. Welcome sparkling wine on arrival and gifted 3 mini bottles of port last night. Mini chocolate bars and pastel de natas daily at reception ... Lots of extra special touches made for a great stay!
Comment from Hotel Management
13-Aug-2019 by Daniela Almeida, Guest Service., Hotel Management
Thank you for taking the time to write such a lovely comment about your stay with us. How nice to hear that you had a great time in Lisbon and at the Hotel da Baixa! Our team works hard to exceed the expectations of our guests and create memorable experiences, it is always a great reward to know we achieved that. It was a pleasure to have you as our guests, hope to see you again soon. Warmest regards
3 out of 5
by a verified traveller from San Francisco

Posted 11-Aug-2019
Location was in a very touristy part of town. Space was tiny. Staff weren’t always very accommodating. Wouldn’t go back
Comment from Hotel Management
13-Aug-2019 by Daniela Almeida, Guest Service., Hotel Management
Dear Guest, thank you for your kind review of Hotel da Baixa. We are so lucky to have a property in the heart of Lisbon and a very strategic location that brings our guest just a few steps away from must-see attractions and modern-day conveniences. It was a pleasure to have you as our guest and we hope see you soon on your next visit to our enchanting city. Best Regards,
5 out of 5
by a verified traveller

Posted 10-Aug-2019
Comment from Hotel Management
13-Aug-2019 by Daniela Almeida, Guest Service., Hotel Management
Dear Guest, thank you soo much for your review. It was a pleasure to have you as our guest and we hope see you soon on your next visit to our beautiful city. Best Regards,
5 out of 5
by a verified traveller

Posted 07-Aug-2019
Very friendly and helpful staff. Wonderful breakfasts. Comfortable room with great shower. Quiet while being close to the heart of activities and transportation.
Comment from Hotel Management
08-Aug-2019 by Daniela Almeida, Guest Service., Hotel Management
Dear Guest, thank you for taking the time to write such a lovely comment about your stay with us. How nice to hear that you had a great time in Lisbon and at the Hotel da Baixa! Our team works hard to exceed the expectations of our guests and create memorable experiences, it is always a great reward to know we achieved that. It was a pleasure to have you as our guests, hope to see you again soon. Warmest regards
5 out of 5
by a verified traveller

Posted 26-Jul-2019
Great location, cool hotel with nice amenities. Would highly recommend to others, no complaints.
Comment from Hotel Management
06-Aug-2019 by Daniela Almeida, Guest Service., Hotel Management
Dear guest, thank you soo much for your review. We are glad to know that you enjoyed your stay with us. It was a pleasure to have you as our guest and we hope see you soon on your next visit to our beautiful city. Best Regards